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POSTED BY ON December 5, 2013 6:02 pm COMMENTS (3)
I have had a case of policy mis-selling by ICICI Lombard for which I had followed up with the insurer for more than a month, but it was not resolved.
I then decided to take it to the ombudsman and correspondingly sent all the details to ombudsmanmumbai@gmail.com as per the information given on the IRDA website. But since then no one has acknowledged my complaint and I dont even know if someone at ombudsman is looking into it.
I was browsing the IRDA site and saw that they also have an online redressal mechanism called Integrated Grievance Management System (IGMS) on which we can register a complaint and it is tracked via a token number. Havent tried it yet.
My question, What is the proper channel of taking the complaint to IRDA, is it ombudsman or IGMS. Does complaint to IGMS get forwarded to ombudsman or are they separate entities. Calling on the IRDA toll free number 155255 was not very helpful.
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Dear Raja, as a last resort, you may think of filing a consumer court case.
Thanks
Ashal
Had logged a case in IGMS, but strangely ICICI Lombard person is putting updates in the system and had closed the complaint. I then escalated the complaint, but still ICICI Lombard person is responding to the same. I wonder if someone from IRDA actually looks into the issue and how do they resolve issue?
Dear Raja, Ombudsman and IGMS are 2 different initatives although both are backed by IRDA. You should proceed your case with IGMS.
thanks
Ashal