How to correct CIBIL report mistakes in next 30 days – A step by step Guide

POSTED BY manish ON August 16, 2016 COMMENTS (14)

Today I am going to teach you some step by step process which will help you to correct your wrong CIBIL entries, which will in turn improve your cibil score. Most of the investors take some of the other kind of loan and if they are not able to pay the EMI’s on time or default on the loan, their CIBIL report gets messed up and they don’t get further loans in future.

This is because once your credit history becomes bad, then lenders are not very excited to give you loans.

correct credit report mistakes

How to correct CIBIL record?

I recently got a question from Mukesh Kumar, who saw a wrong entry in his CIBIL report. See what he says…

I have an error in my cibil report that I applied for loan in 2009.but it is wrong entry. How can it be corrected.

CIBIL report can contain mistakes either due to the investor mistake and their ignorance, but many a times the errors happen because of bank mistake or manual issues.

Some reasons for mistakes in Credit report

  • The lender did not update the correct remarks with CIBIL
  • The lender updated the wrong remark with CIBIL
  • CIBIL makes mistake in name, address, gender or date of birth while creating the report
  • The mistake happened while generating the CIBIL report
  • There was some fraud using your documents and hence the wrong entries

4 Step process of correcting the CIBIL mistakes

Let me help you with the step by step process if you want to fix the errors in your credit report. Here you go ..

Step #1 : Check your CIBIL report

You will not be able to move ahead unless you properly understand your current situation. So the first step is to apply for your CIBIL report and understand it properly.

You can go to cibil website and pay the fees to get your report. Once you pay the cibil charges, you will receive the PDF report in your mail almost instantly which will contain your credit score and the report. Below is a nice video tutorial by CIBIL team which shows you how to read CIBIL report.

Step #2 – Raise a Dispute Resolution with CIBIL

Once you have understood your report, you should make the list of all the errors and mistakes in the report.

After that, your first point if contact is CIBIL. You should raise something called as cibil dispute resolution at https://www.cibil.com/dispute/.

You need to fill up some details and mention about the issues in your report which you think should be corrected. Once you do this, your dispute will get recorded and CIBIL will get in touch with the lenders one by one and ask them to relook at the issues if they would like to send a new update (the correct one).

Note that CIBIL will never make any changes in your report themselves. They will only do it once they get a go ahead from the lender because at the end of the day, your CIBIL report is the collection of all the information CIBIL gets from various lenders.

How online dispute resolution with CIBIL works?

dispute resolution cibil process

It can take anywhere from few days to 30 days for your dispute resolution to get sorted out. But I suggest waiting for 45 days. If you have questions on this, I suggest you read FAQ on dispute resolution here

This dispute resolution can be raised even if you have not bought the report yourself, but got it from the lender while applying for some loan.

Now, in this case it might happen that the lender refuses to correct some information, because they think that they are correct and the investor is wrong. In which case the investor should take the 3rd step.

Step #3 – Contact lenders directly

If the dispute resolution works, then the changes will happen in the report. But at times some lenders might disagree to some point and refuse to make the changes.

At this point, CIBIL can’t do much and you will now have to follow-up with the lender yourself.

Let me give you an example.

Suppose there is a guy who checks his credit report and see that one of the loans which he paid off fully, is marked as “WRITTEN OFF”. In this case, he can raise a dispute resolution with CIBIL and let’s say the lender says that the loan was still not paid off and some amount was remaining and with interest and late payment charges, the loan becomes bigger and later they marked it as WRITTEN OFF.

In this case, the guy has to contact the lender himself and then sort things out.

He can ask for all the explanation proofs and loan statements and prove if there was any loan outstanding or not. In this case, it would have helped if the person had taken a NOC once he thought that the loan is complete and paid off.

Contact lender through email + phone

Coming back to this point, the first step is to send an email to the lender, stating your case with proper dates and the error in the report. If possible, also attach a snapshot of the CIBIL report. Then wait for few days for their response, and if you don’t get any response, then you should visit their branch in the city.

Meet the manager there or whoever is the in charge of CIBIL loans section. If 30 days are over and you are not getting any proper response, it’s the time to raise an online complaint with banking ombudsman. This way you have at least raised one leg of investigation and waged a war against the lender.

To give you an example, see how lender did not update the correct status with CIBIL in this case below

I have taken loan from fullerton India long back and paid the same. they have also given me NOC. But the same is still not updated in CIBIL records. My financials status is now good and I can pay loan installments regularly. I am good salaried and paying IT also regularly. Can this improve my CIBIL Score and Can I get Loan ?

In case you face any issues, feel free to contact CIBIL team. Here are the CIBIL contact numbers on this link. Call their customer care number and mention your issues, at times this can bring faster results.

Step #4 – Close your Past Dues and Outstanding amounts, if any

Finally once you contact the lender, it might happen that there was genuine mistake from lenders end. If they agree, they will update the correct status with CIBIL and your issue will get resolved in 60-90 days. But if not, then mostly the issue is due to some past outstanding amount which did not pay.

Loan Settlements and not paying EMI on time ..

In most of the cases I have seen, the issue is some past loan for which 100% outstanding was not paid off by investor and it was settled for a lower amount. For example, support you owe Rs 1 lacs in loan, but are unable to pay it and you do the settlement for Rs 60,000.
Years latter then you see a remark on your cibil report which says “SETTLED” or “WRITTEN OFF”. At this point the situation is very bad, because most of the investors don’t want to pay this surprise amount just to fix things.

Checkout this real life case

I took Durable loan with Capital-First in Feb 2014 with period of 9 months. I paid first 6 EMI’s on time but the last EMI I didn’t paid, one fine day I got call from Capital-First Legal team and they asked me to clear rest of amount. So I paid remaining amount in single shot using Capital first online portal in Aug 2015.

Recently in Feb 2016 I pull CIBIL Report and I found the above account marked as “WRITTEN-OFF” and Raised Dispute with CIBIL, I observed in latest (in May 2016) CIBIL report that the status changed “WRITTEN-OFF” to “POST(W/O) Settled”. I discussed with Capital First Customer care many times. They just gave reply like “you paid amount in stage of WRITTEN-OFF status. so it should be POST(W/O) Settled. it won’t change further”

Is that true? and How do I remove that status from My CIBIL?

In this case, it’s very difficult to improve your score, because that bad remark will be there for many years/decades, unless you clear off the loan.

Get in touch with lender

So if possible try to get in touch with the lender and speak to them about this. Ask them how you can get a “closed” remark for a loan. At times lenders are ready to take a lesser amount and update the entry as “Closed” with CIBIL.

Once you follow all these steps and correct your cibil mistakes, your CIBIL score will go up over time.

I hope you got a fair step by step process on correcting the mistakes in the CIBIL report? In case there are any questions, I will be happy to take them in comments section.

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14 replies on this article “How to correct CIBIL report mistakes in next 30 days – A step by step Guide”

  1. SUKUMAR says:

    Dear Mr.Manish,

    You have mention that

    ”Try to get in touch with the lender and speak to them about this. Ask them how you can get a “closed” remark for a loan. At times lenders are ready to take a lesser amount and update the entry as “Closed” with CIBIL.”

    But lenders demand more amount includes Abnormal Interest, Late fees and other charges etc., to remove settled status in cibil report. I can negotiate them but they are not accepted. They told to me if paid entire amount then only account will be closed. If paid part amt by negotiation by lender, It shows again settled status.

    What can innocent customer to do. Please advise.

    G.Sukumar

    1. So where are they going against the terms and conditions here ? Are they asking for something different from the agreement or the standard practice?

      I dont think there is anything wrong here. The Credit cards works like this only and has the high interest and late fees. If you have not paid on time, then you are liable to be charged.

      Manish

      1. SUKUMAR says:

        Dear Manish,

        I have not willing to do settlement but it has happened by huge loss in share market for the year 2008 and 2009 trading. Hence, I have forced to settled all my loan in the year 2009 by taking funds to friends and relatives and sold orgaments. on that time i have not aware of CIBIL Status.

        Any how, Thanks for your reply sir,

        1. Yea , I understand that because of bad situation you did settlement, but at the end, the business is business. It will not consider these points. I dont think CIBIL issues will be resolved unless you take corrective actions.

          Manish

          1. SUKUMAR says:

            Dear Mr.Manish,

            Shall I contact Credit Couselling Office to negotiate to lender on my behalf. I saw a articles stated that Default Status Settled was shown in 7 years only. Is it correct ? As per your experience,Please advice to me sir.

            1. That 7 yrs is the MINIMUM and not maximum .

              SO it might happen that it will be there for a long time.

              I am not sure of the credit counselling services negotiating on your behalf . THey only guide you on what can be done in your case.

              I think you should meet the bank manager, and talk to them about your situation. Or try to contact some credit counsellers and check with them if they help in negotiating with the bank ?

              Manish

            2. SUKUMAR says:

              Thanks for your valuable comments Sir,

  2. SUNIL says:

    Hi manish i checked cibil score recently its shown 744 but before 5 to 6 years i settled 2 vehicle which now also showing that i have settled can u plz tell me can i get credit card from any bank …

    1. The remarks matter for that the score. so in your case, your report will show two settlements and I dont think any lender will be happy about that. Dont focus on a good score , but good and clean remarks. The score will always follow that.

      Just follow the article steps and improve your overall score + remarks.

      Right now it will be tough to get a credit card because its a unsecured loan!

      Manish

  3. sanketshah11 says:

    Execllent article as always !!

    Regards
    Sanket

    1. Thanks for your comment Sanket

  4. baljt says:

    do all this ( begging to correct mistake done by somebody) to GET A LOAN.
    great
    let us all do it as we have no better things to do
    regards

    1. Its totally a choice to do it. If someone does not want to do this, its totally ok

Comments are closed.

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