POSTED BY April 4, 2013 COMMENTS (50)ON
Ayush lost his SBI bank account passbook and faced some issues from SBI bank, which I thought should be shared with others . Here is what happened with him. Read it directly from him (through our jagoinvestor forum)
Hello everyone. I recently lost my SBI savings account passbook unfortunately somewhere in my home. When i approached the branch, they said i need to file an FIR in the nearest Police Station. They said without it they will not issue me a duplicate passbook. When i went to the Police Station, after making me wait for an hour, officers were asking me for a bribe to file an FIR. : ) They were also asking for my complete account and other personal details. I hesitated to disclose any personal details to anyone. I thought i should avoid having an argument with them. So i came back home without filing an FIR. Isn’t it too much to ask for, for just issuing a simple duplicate passbook?
I also have accounts with HDFC and ICICI Bank, one for expenses and the other one for savings and investments. In HDFC Bank, they issue the passbook on the same day in case of loss of passbook. You just have to give a written application to them and its done within few minutes. Now i am thinking of leaving the SBI account dormant after leaving the balance to zero. It is so much of a headache. : ) I only opened the savings account with SBI because they have the best network of ATMs in the country. Is filing FIR in Police Station compulsory for issuing a duplicate passbook?
The answer is NO .
There is no requirement like that . As soon as I read Ayush question on our forum, I was very clear that SBI employees whom he contacted just didn’t wanted to work and wanted to have an easy day in office, so they misguided him by telling that he needs to have a policy FIR for this, which actually worked ! and Ayush was back to home frustrated, promising himself that enough is enough and he does not want to SBI bank account at all. I feel SBI needs to seriously work on its employees and train them on “Customer Handling” .
The process is as simple as anything . Pattu (very active on our forum) shares
I have lost my SBI passbook twice and got it replaced. There is no such rule. These days they have our photo and signature stored in the computer. So if the account holder turns up and gives a request for new passbook they will have to comply.
Even Naveen shares his parents experience
Let me share my exp with SBH , where both my parents have sb accounts. My father needs passbook entries because he is not comfortable with debit card transactions and not having much knowledge about internet etc… He kept both passbooks at some location and couldn’t recollect where they are. Later, i have been to SBH branch and paid a challan paying slip( below 50 I remember 3yrs back) for both the accounts and submitted receipts to clerk, where i have been told to come at 4 pm later on the same day with both my mom and dad passport size photos…
Passbooks are ready and photos are pasted and stamped with bank seal and submitted to me on the evening itself. I felt happy for the service bcos my parents cant travel long to do this by themselves..
I had explained earliar how you can use RTI against PSU banks to get any kind of information and that’s exactly I suggested him. I suspect that SBI guy who told him that was not in the mood to work that day and just wants to tell you things which will make sure his work decreases. I would say go to the SBI bank branch and tell that officer that you filed a RTI and put his officer name and asked them that what this officer is telling me is really required or not and RTI reply said that – There is no requirement like that . Demand him to meet bank manager and confirm it.
After we all helped this guy on forum, he went back to bank branch and applied all that we told him. This time it worked and here is what happened –
I went again to the branch and this time the same lady officer who was persistent for filing an FIR said that it is not compulsory. I was amazed by her reply. I also felt angry that i have to make two trips to the bank for this. The lady officer said, i have to talk to the Branch Manager in this regard and if he agrees, she will issue me the duplicate passbook. So i waited for another 1 hour since the Branch Manager was not in his room. When he didn’t came for another 15 minutes, i left for home. So i have to make another trip to the bank. This time i will directly talk to the Branch Manager and if he doesn’t agrees i am done with the bank. I will leave the account dormant after leaving the balance to zero. So much for issuing a simple passbook. : )
What do you think about this incident ? Do you feel PSU banks exploit customers ? Any personal cases ?