Jagoinvestor

March 31, 2014

How you are cheated at Petrol Pump and lose money on every visit ?

Today I am going to explain a trick employed by Petrol Pump guys which might be costing you a lot of money on a per year basis. You might be loosing a couple of thousands each year because of this scam which probably goes on at each petrol pump.

Petrol Pump Scam in India

How Fraud at Petrol Pump Works!

When you ask them to fill petrol for Rs 1,000 , the attendant fills up the oil only for Rs 200 . When you ask him why he didnt fill up for Rs 1,000 . He will give a innocent smile and say that he heard Rs 200 and he will fill remaining Rs 800 , he resets the meter and fills up another Rs 800 petrol and you pay Rs 1,000 (200+800).

Whats the scam here ? The problem is that he never resets the meter to 0 , he continues from the Rs 200 point itself and go till Rs 800 , so in reality you only get the petrol worth Rs 800, but pay Rs 1,000 . The trick here is that when he says that he is resetting the meter to 0 and moves towards it, at that some moment, another team mate of attendant will disturb you with some question like – “Sir, Cash or Card?” , or “Sir, PUC karana hai kya?” , Or “Sir can you fill up this coupon ?” .

As a human tendency – you will have to look at him or hear him and in those 3-4 seconds , the main attendent will start the meter again and by the time you look at the meter, its somewhere near 300-400 , and you feel that the meter has restarted starting from 0 , but actually it was just continued from 200 point only. So you loose Rs 200 here.

how petrol pump fraud works in India

I would like to show you some of the real life experiences

Experience 1

Today I went on a 150Km trip to Kanchipuram. Because it was a long trip I decided to check the mileage of my car, so did not fill petrol at a regular pump and waited for the fuel indicator to sync with a marking. I reset the trip meter and filled petrol at the next petrol pump which was an Indian Oil pump in Pallavaram on the left while going towards Tambaram. I told the cashier that I wanted petrol for Rs.500 and took out the money from my purse and handed it to the cashier. When I looked at the guy at the pump, he told me that he had filled the petrol and wanted me to verify.

The meter showed Rs.200, so I told the guy that I asked for Rs.500, but I sensed something wrong. I was sure when he filled the next 300 from the time it took for it that he had not filled anything to start with as he showed me the meter too soon. I wasn’t sure about what to do in that position and left. It was obvious when I checked the mileage that the guy had cheated. I could go for a distance of only 52Kms with that petrol and the mileage for Rs.500 of petrol with that distance is 7.5Kmpl. Whereas if I take it as Rs.300, the mileage is 12.5Kmpl which is within the expected range. Moreover I filled for another Rs.500 at Kancheepuram and the mileage I got is 12.7Kmpl and the fuel indicator is still above the mark. I have been driving since 2001 and this is the first time something like this has happened to me. (Source)

Experience 2

At the first petrol dispensing counter (as you enter the petrol pump), the attendants frequently cheat customers. You ask them to fill, say, Rs.100 worth of petrol. However clearly you say it, one employee will fill only Rs.50 worth of petrol in just about 2 seconds when another employee tries to distract you. Within a blink of an eye, the counter goes from Rs. 0 to Rs.50. When you tell him that you’d asked for Rs.100 worth of petrol, he will apologize saying he didn’t hear it properly, and fill the remaining Rs.50 worth. The second Rs.50 petrol will take about 5-10 seconds to fill. You finally end up paying Rs.100 and getting petrol worth far less than that.

This has happened a few times with me and some friends. The cheating procedure has always been the same although the amounts differ. I know for sure that I’ve been cheated because my bike gives me a mileage of about 50km/litre normally, but when these incidents happen, I get far less mileage than this.. (Source)

How to Complain for this Petrol Pump Fraud?

IF you feel you are cheated, you can complain about this fraud to the petrol pump company like HPCL, BPCL or IOC. You have customer care numbers of these companies and also web portals for registering complaints online explaining them the exact issue (it can be various issues).

HPCL Web Portal – http://retailcms.hpcl.co.in/retailcms/registeruserissue.aspx
HPCL Customer Care Phone – 155233 / 1800 2333 555

BPCL Web Portal – http://ebiz.bpc.co.in/ccs/complaintCreation.faces?form1:sbu=1000
BPCL Customer Care Phone – 155233/ 1800222725

IOC Web Portal/Customer Care – https://www.iocl.com/TollFreeCellNumber.aspx

Some other things you can do other than complaining

  • Also ask for complaint book from the attendant, and put the written complaint in that complaint book. Most of the times they will make an excuse that the complaint book is locked in the room or something like that, tell them you are calling the company customer care and will complain about them
  • Make sure you ask them to meet the outlet manager, ask for their phone numbers if they are not present and try to talk to them, make the scene
  • Make the scene, scream at them and be tough if you are very sure you are duped and lost the money. In front of other customers they are bound to correct their mistake
  • Open you fuel lid, only when the meter is reset to 0 .
  • Get out of your CAR and stand next to the person putting fuel, makes it tougher for them to cheat you

Conclusion

This is happening all over the country of various petrol pump outlets and this can easily be a scam worth thousands of crores rupees, provided there are thousands of petrol pumps in country and millions fill up petrol everyday. The best measure to fight against this is to spread this information to more and more people you know and also be attentive and alert while you are filling up petrol or diesel in your vehicle.

Have you ever come across this fraud has it happened with you ?

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223 Comments
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Kalpesh Narwani
3 years ago

Hi I just realized recently that i got cheated many time without even knowing it and after reading your post i complained to hpcl petrol pump but please update complaint links of petrol pumps they are not working any more.

Barkha Jain
Barkha Jain
6 years ago

Thanks a lot for this post….this actually helped a lot…we got fooled the same way just now at a bpcl petrol pump in gurgaon. when we noticed the meter we knew something was fishy… although we drove away…then while in the car i came across this post and at once knew what had happened…i asked my brother to drive back..we did go back to that same petrol pump and had a verbal argument…with the workers than the manager came and asked us to settle the whole thing..he even re filled the car with 1000 rs petrol…thank god i had asked for the bill earlier…we are going to complain about this incident (once we reach home)
But again thanks a lot…i am going to share this stuff to as many ppl i knw

Jagoinvestor
Reply to  Barkha Jain
5 years ago

Hey Barkha Jain

Glad to know that you liked the article.

Please share it on your social media profile so that it can reach more and more people !

Manish

Vaibhav Verma
7 years ago

Today I am also cheated in exactly same way. I said to fill petrol of rs 120 and he filled petrol of rs 40 first and then I didn’t noticed either he filled petrol of rs 80 or just meter reached at 80. When I went to home I saw that I got very less petrol.

Ashish
Ashish
7 years ago

In case we asked to fill 1000 petrol but attender fill only of 200 and realised his mistake. We should pay him 200 and move on to another petrol pump,.

Ashish
Ashish
7 years ago

There should be an automated receipt for every fuel transaction, like ATM , then they will bound to fill accurate and I know it’s a wastage of papers . So, plastic or some other material should be used

SuryaMahesh
SuryaMahesh
7 years ago

Important Point to note here

1. As Riyaz told please feel compulsory in odd figures like I fill 4 litres – Rs. 280
2. Car Owners should come out to fill petrol, Shell Petrol Pumps are good to serve, it is Best Way to fill petrol and again in odd figures, so these Fraud can not happen, if PUC, Discount Coupon people come, just keep an eye on counter and in better words – ask them to stay away.

Jagoinvestor Admin
Reply to  SuryaMahesh
7 years ago

Thanks for sharing that SuryaMahesh

Jagoinvestor Admin
Reply to  SuryaMahesh
7 years ago

Hi SuryaMahesh

Thanks for your sharing your valuable comment on this topic. Please keep sharing your views in future also

Manish

Kumkar
Kumkar
7 years ago

Hope it’s happening only in India. Shame.

Arvind
Arvind
7 years ago

The Best possible way is to ask for the bill for the Petrol transaction done.. Do this before he starts filling up.. So that he won’t even consider attempting a fraud, because the transaction bill will show how much Petrol was filled up

Ishika Sinha
Ishika Sinha
Reply to  Jagoinvestor
4 months ago

Same thing happened today with me…she was not ready to accept about her fraud.. How would we handle this..If anyone know about this.. please let me know..

Vishnu
Vishnu
7 years ago

This happened with me on Agra expressway but I noticed as soon as I looked at my fuel meter and questioned the guy. Then I asked for separate receipt which he was not able to provide and then he refilled it again for rest of the amount.

Jagan
Jagan
Reply to  Vishnu
7 years ago

I met same incident yesterday in same agara indian oil…. I asked to fill for 300. that guy immediately given the card swipe machine to me to swipe the card.. I was bit confused. Usually they will swipe and will give the device to enter the pin but he wanted me to swipe by the second about to swipe I felt something fishy immediately i saw the meter it runned till 200 again the guy started talking and divert me. I saw the sudden change over of meter from 200 to 300 with in a second.(0 – 200 took 15secs approx). I shouted at the person he said no its faster so you cannot see the change over. I parked my bike and shouted like hell how it is possible? Again another person came how much you saw , I said Rs.200. He swiped for 200 and given the bill for Rs.200. These kind frauds happening mostly in Indian oil..

Kanhaiya
Kanhaiya
7 years ago

Hello everyone, above mentioned points are very useful. Once I have been cheated in the same manner as explained above. I am feeling very bad being cheated by petrol pump guys. I would like to lodge complain against the petrol pump owner. Is there any government body who is looking after these types of complaints except Oil companies?

kanhaiya
kanhaiya
Reply to  Jagoinvestor
7 years ago

thanx Manish..

Kundan
Kundan
7 years ago

I faced a similar problem.
I asked for Rs 500 petrol for my bike at an IOC outlet. But, the person who was filling the petrol provided for Rs. 100 only. Then, tried to confirm, whether I have asked for Rs. 500. When , I reiterated, he done some setting. And, then started to fill. There were 3 guys. The person who was collecting money tried to distract me. the person filling the petrol stopped at 400. I was amazed at it. As, I had noticed, the meter not getting reset. But, I thought, may be this is the way it works.
But, inside it was feeling like I got cheated.

But, thanks to you guys. I read this article. And, I realized, this is there normal convention of cheating. I went back to the Petrol pump in an hour, thinking to make noise and report the complaint.

But, after seeing me and my anger. They realized that, they won’t be spared. So, they thought to return the money. Money is not the big deal. But, it gave me internal satisfaction, that at least I fought for my case.

These, guys are regularly loosing their trust in minds of regular customers due to these petty acts.

Salman
Salman
Reply to  Kundan
7 years ago

What would you suggest to the company so that the mistrust you feel is eliminated?

BV
BV
8 years ago

At automated retail outlets you can check from the report what has been filled in your vehicle and also the customer care of Oil Companies respond back and resolve the complaint

thahazeeb
thahazeeb
8 years ago

Okay, this might sound silly but if you are very very sure that a filling guy is cheating you then make use of your smartphone. Just point the phone to the meter and record the video without him knowing and act as if you are looking elsewhere. You can also get “distracted” knowing that your phone is watching him which the filling guy might not be aware of. You can go through this video later to see if he has messed around with that meter and then you can catch hold of him with all the proof.

reddy
reddy
Reply to  thahazeeb
8 years ago

Is it good to use mobile phone in petrol bunks:)

Sushanta
Sushanta
Reply to  reddy
7 years ago

Mobile phones may reset electronic counters. And in very rare occasion it may start a fire if any short circuit is there in phone and petrol vapour is around. Otherwise it is absolutely safe

Atul
8 years ago

Is it possible to get out of the car and fill petrol yourselves and pay at petrol pumps in India. Is it against the law? It is done widely in the western countries. Infact when uv have to do the things yourself in these countries uv realize v there are so many things u don’t know about where the ppl can cheat u. The petrol dribbles slowly on reaching the mark and the npzzle is to be left for atlest 15 -20 seconds. There have been instances I have just put the nozzle to the tank and atlest 100 ml came b4 pressing the trigger.

Nishith
Nishith
8 years ago

Today again at bharat petroleum pump I refueling of 200 for testing, and again the guy stop at 50 and when I said 200 he started refueling again & I told for reset the meter he told me that this will reset automatically and refueling upto 200. I came to home and placed a complaint online, with in half an hour customer care executive call back me and ask every things happend there, and told me that they will enquiry it today.
I will update if any thing happen.

Nishith
Nishith
Reply to  Nishith
8 years ago

After 2 hours there was a call for me from the Manager of that petrol pump. Ask me for the incedent and collect all the details like (which machine, attendant details to identify etc.) then told me that they recently kick out an attendant doing this, and will take action on this guy also. Again said “you can came to my cabin and complaint about this. Next time you can directly call me or come to my cabin.”

NishithKumarBarik
NishithKumarBarik
8 years ago

I purchased my new bike in indore last month .
After first servicing for checking the mileage fillup petrol of 200rs and ride about 183 km.
But in next 200rs the guy cheated me, as filling 50 then 150. And I got only 143km.

NishithKumarBarik
NishithKumarBarik
Reply to  NishithKumarBarik
8 years ago

Sorry for my bad English.

Riyaz
Riyaz
8 years ago

Folks, all the above mentioned comments are really useful and helpful. Let me share the best ever scam done by every petrol pump guy which will give you goose bumps, be careful about these tricks played by pump owners and staff. Its really important for all of us to know about it.

what petrol pump owners does ? they will do multiple way of settings / scams in pumps.

1. The trick here is if you as for petrol in bottle they will send you to such pump which does not have setting in it and we can see 1 liter petrol clearly in a bottle.

2. Here the trick is they will never allow you to take petrol in bottle from where they actually fill petrol in cars because heavy setting will be there in such pumps and they will say the nozzle size is big here it will not fit in bottle plz go to other pump there the nozzle size is small and it will fit your bottle size. Try to fight with them if they wont give petrol in bottle from where they pour in cars (Heavy Setting will be made in such pumps)

3. if you ask for 1000 rs petrol think that you are going to get petrol worth of 800 or 900 rs only. pre defined setting will be there for transaction according to the amount. So never take petrol in fixed numbers like 500 or 1000. Always ask for 460 rs petrol or 970 rs petrol.

4. They will have small amount of settings in bike bay pumps, for cars heavy setting is made. Always try to take petrol from Scooter line there less chances of setting / scam is made.

Thanks
Riyaz
Hyderabad.

Sudip
Sudip
8 years ago

Yesterday night I went to fill petrol for my Chevy Spark car. I asked to fill the fuel for 1000/-, when one started filling the petrol suddenly other guy came to ask card or not. I mentioned card and rewards sale, so he took me to the other side of the pump. I swiped my card and came back to my car, bu that time the meter showed 1000/- done. I left the pump and after a while realized that I have been cheated the Fuel meter is shown 1/4th instead of half , where it should have been after filling 15.5 ltrs. I have been a regular customer of this pump from last 5 years but it never happened to me earlier. When I came back and asked them to clarify they simply denied and tried to prove that I am wrong, with 15.50 ltrs the fuel meter can’t show half mark, which is my regular observations. 15.50+4.50 Ltrs reserve which is 20+ltrs in a 34 Ltrs tank can’t show half after refueling for 1000k? When we asked the name of the person he told Madhu and if I have to meet the Manager of the pump i should come tomorrow morning 6.00 am. He gave a computer generated Bill of 1000/- which I am sure not belongs to my car because after my car there were 3-4 other were waiting to fill up. Cheating of 500/- is not a big deal but from a Petrol pump where I have been going for last several years getting cheated is unbearable. yesterday all the guys were unknown to me.Is there any remediation of this. the IOCL feedback form is not working any other mail id for complaints would be great.

NgCCI
NgCCI
8 years ago

Dear Sir I want to start my business in petroleum but i am so confused because i don’t have any idea. so can you please share your idea regarding how to start business in Nepal and from where to buy(purchase) and petrol pump machine and petrol store tank. Please provide me a detail information regarding this topic. Thanks for your kind support .
NgCCI, Nepalgunj, Nepal

Anant
Anant
8 years ago

Dear Sir,
I would like request you to that, sir i want to case complaint against one of your dealer SURAJ AUTOMOBIELS ( petrol pump),TELCO, EAST SINGHBHUM,JAMSHEDPUR-831010. they fill less petrol in tanks. this is not first when i have observed it. i have observe it approx 3-4 times. kindly take quick action against them. sir if i fill other petrol pump 1 liter oil and check Kilometer wise found less Kilometer running if fill suraj petrol pump. They meter start when he open handel meter direct start Rs 20 or Rs. 30/-. So please my request to you should callibrate meter or fully checked