Jagoinvestor

June 12, 2009

Consumer Complaints and Grievances

What do we do when we face some issue with Banks, Mutual Funds, Credit Card company, Insurance Company and so on?

The first thing we do is to file a complain with them for our problems and then we wait for their answer. What if we are not satisfied with there reply and want more justice.

We can then lodge a complain with their regulators Ombudsman and grievance cells. Let us see this in more detail.

Consumer Complaints and Grievances

What is Ombudsman?

The ombudsman is the internal complaint department for socially responsible organizations (governments, companies, societies, etc.). The ombudsman has complete access to the organization’s records and personnel, and the knowledge to understand how things work internally, in order to investigate complaints made against the organization.

So we have Bank Ombudsman, Insurance Company Ombudsman and Mutual funds companies Ombudsman etc.

When should you Approach Ombudsman ?

The first thing you should be doing is to contact your Bank/Mutual Fund Office/ Insurance Company and file a complaint with them. If you do not receive any response within some specified limit of days, you should further your complaint  with the Ombudsman.

What If Ombudsman do not reply or take Action?

All the Ombudsman bodies comes under the purview of Right to Information Act (RTI act of 1995). They are legally bound to reply for any complaints made by them ,considering its as per the stated rules.

Banking Operations and Credit Cards

Regulator:RBI
Local Ombudsman: https://www.apnaloan.com/home-loan-india/Banking-ombudsman-area.html
Where to Complain :https://www.rbi.org.in/Scripts/bankingombudsman.aspx

Mutual Funds and Stock Market Related

Regulator :SEBI
Where to Complain:
Track your Complaint Status at: https://www.sebi.gov.in/ComplaintStatus.jsp

Insurance

Regulator : IRDA
Where to Complain : https://www.irdaindia.org/ins_ombusman.htm
For more see : https://www.irdaindia.org/rti_act2005.htm

Note : Ombudsman are the next level of bodies to complain , first try to resolve matter personally with the Bank or Insurance company which is creating problem for you.

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Sheetal
Sheetal
8 years ago

Hi Manish,
I have been living in London for past 8years during which time my MFinvestments in India have made substantial gains.I have written to my broker regarding booking profit and transfer same to my bank accounts in India.The redemption was held back by him stating issue with my name as the investment was done in my maiden name and the acs are held in married name.I have submitted all relevant documents wrt name change and filled out fresh redemption forms
During my last visit to India.But the broker has not acted on same and is not answering my calls or emails .
My father is retired and owing to serious health issue needs medical help regularly.I want the money to be accessible to him in his time of need.But being away means having no control over my investments.Is there a way of getting the redemption request actioned directly by the MF company bypassing the broker.
I am desperate,kindly advise

Sheetal
Sheetal
Reply to  Jagoinvestor
8 years ago

I am so relieved to hear this!
Ever so grateful to you for your counsel.
Sheetal

Sunil Patel
Sunil Patel
8 years ago

Hi, My name is Sunil Patel,
I had received an phone calls from no. 1409305456, 1409305454, 1409305455….
Lady name Akansha talked to me saying that she is calling from Reliance Capital limeted and if you need a loan.
Then she explained that this loan is against the live insurance policy so if I take 20lac loan I’ll have to pay 2lacs ever year for 10years, and in 11, 12, and 13th year I will get 15% back.
Once I pay 2Lacs by check and cancel check to their agents with documents Pan card, Adhar card, 2 Photo.
once they received all this then will start the process and in 20 days 20lac will deposit in my bank account.
When I said ok I am Interested in this she said my executive officer will call and conform with you, I said ok let him call.
He call me with same kind of no. 1409…… and explains me same thing all over again and he also gave me his personal number (8287548169) I forget to ask his name, then they told me that tomorrow 2 guys will come between 2 to 3 PM and youcan check their id and conform that they are from Reliance capital and then give them the documents and checks and in 20 days your loan will be approved and you will get the 20lac in you account and you will receive the documents of Reliance life insurance policy by mail and I’ll have 30 days to read it and sign it and send it back.
I said send the agents to me I’ll give all them all the documents.
Again from same kind of number guy called saying Mr sunil I am calling from Reliance Capital and my name is Rahul Agrawal and he stared explaining me all again, I told me that I have already talked to the executive and your agents are going to come to pick up the documents and he stared saying i am his senior officer and my personal no. is (9873627089) he said to conform you ll receive one more call just tell them that you are not taking a loan you are getting a life insurance policy from Reliance life insurance and you’ll be writing a check of 99999.00 to Reliance life insurance policy and once I (Rahul A) gel all the documents I’ll approve you loan for 20lac.
He said if you tell the agents (who will come to collect the documents at my office in Surat) that you are taking a loan of 20lac then you have to give them 10% commission which will be 2lac and that will deduct from my loan money so only 18lacs will be deposited in my bank.
He said something Self code and agent code loan.
Then Guy Name Hiren from surat agent called me and asked me that what was I told. I told him that I am getting life insurance policy, so he asked that is those guys told you about the loan or any thing, if they did then it not true, they are not from Reliance life insurance they are from IRA or something…
Rahul Argawal keep calling me from his personal number but I am not picking it up and the way he talks the Delhi accent I am not sure about him that he is telling truth.
I haven’t paid the money yet or given the documents.
This is recent matter on /10/2015 I received the call, yesterday I talked to Rahul like 3 times and Hiren and today(13/10/2015) I have not picked up his call.
Can anyone tell me what should I do?
Thank you,
SP

Prabhat
Prabhat
Reply to  Sunil Patel
8 years ago

Thank you so much for share ..Boss

SunandaBal
SunandaBal
9 years ago

Sir /Madam
I am a senior citizen aged 72 yrs residing at Pune.I received a phone call on my land line number by one Mr.Raikar saying that he is the manager of Bharati Axa insurance company stating that he has a very attractive policy for senior citizens on next day he sent two college students with forms and photo copies of brochures.They claimed that this policy was for people in age group of 58 to 86 yrs. I have to make a one time payment of Rs 50000/- and will get a policy for five years AT END OF FIVE YEARS THAT IS ON maturity I get Rs.94825/- plus health cover worth Rs 35000/- TO BE USED DURING THE FIVE YEAR TERM OF THE POLICY .On MY death, my spouse gets Rs 200000/- and on maturity date the nominee will get sum assured i.e. rs 94825/-.If I do not claim medical benefits then I get additional 17500/- at the time of maturity that is total benefits of Rs 94825/- +35000/-+200000( in case of death.)All this sounded too lucrative to be true. so I called Bharati Axa head office and came to know that no such policy nor such a person was in their office .
THE CALLS CAME FROM THESE NO. 1409720376 AND 1409340429.ON CALLING BACK THESE NOS. THE OPERATOR SAID THAT THESE NUMBERS DO NOT EXIST. THE NAMES OF THE PERSONS WERE MS.PRADNYA PATIL AND DR.RAIKAR, HIS PERSONAL PHONE NO. WAS GIVEN AS 8485036781
THE REPRESENTATIVES SHOWED US THREE FILLED UP FORMS AND CHEQUES ,PAN CARD COPIES, AND RESEDENTIAL ADDRESS PROOF(PERHAPS TO GAIN OUR CONFIDENCE) .
SIR, KINDLY ISSUE AN ADVISORY IN PAPERS AS MANY PEOPLE MAY COME IN THIS TRAP
THOUGH I HAVE SAVED MYSELF ,I AM WRITING THIS IN PUBLIC INTEREST

SUNANDA BAL

JAYANTHI
JAYANTHI
9 years ago

A LADY CALL US
FROM IRDA FOR REFUND OUR AMT WHAT WE LOSE FROM insurance co if we take a dummy policy for rs.30000 what will we do for that ?

sanjay
sanjay
9 years ago

* Mandatory Fields
*Name of Complainant Mr.Sanjay Chidanand Dubi
Communication Details
*Door No./ Bldg/Name/ Floor 09/B, B.M.Co-Op.Hsg.Soc.Ltd.
Street / Area Opp.K.D.Agrawal Hall, Manpada Road,
*City/Town/Panchayath/Village Dombivali – East
Taluk/Tehzil Kalyan
District Thane
*State Maharashtra
*Pin Code 421201
E- Mail [email protected]
Telephone No 22-25822270/25820716
*Mobile No 91-8097831202/9920392263
Fax No
*Insurance Type (Please mentioned Insurance Type   INVEST ASSURE GOLD
*Life Life
* Non Life
*Insurance Company Name Bajaj Allianz Life Insurance Co.Ltd.
*Date of Birth of Policy Holder 01 Sept.1964
*Policy No:  0313039840
Cover Note: REFUND MY MONEY WITH INTEREST
Other Reference No: Wrong Policy
Policy serving Brach Code/Address M58, 301 Gopi Cine Mall, Gupte Cross Road,Dombivali (West) 421201 Dist-Thane
*Details of the Complaint (Please type the full details of the complaint) Policy Not Recd.Policy No. 0313039840 dt. 06.03.2014 Invest Assure GoldLast 7 Months has gone I have not received my Policy Bond document
*Have you Approached Insurance Company Regarding This Grievance (If Yes Provide Ref No ) NO.

Mubeena R
Mubeena R
9 years ago

All,

I have an incident with ICICI bank on the confidentiality, they disclosed my personal account details without my consent to my old employer, as he bribed the intermediary employee of ICICI and he pulled the report for him.
I lost my job due to this. I have raised complaint last Dec’13 with ICICI and they did not resolve it till date but simply talking to me that it will be resolved. Now I have raised it upto RBI OB.

Should I wait till some action taken on this or I go for consumer cours. I suffered a lot due to this and due to the trauma i developed diabetes.. Please advice.

Jaya Chanchlani
Jaya Chanchlani
9 years ago

I hold policy no 00576862 of ICICI Prudential
1. My policy matured on 1/12/2013
2. At the time of last premium payment I visited ICICI Prudential and asked for option form for
Full payment, Employee of company told me they will send forms at time of maturity
3. In the month of October I received from ICICI Prudential annuity quotation and bank detail forms
Through courier
4. ICICI Prudential avoided to send surrender of policy form full maturity amount purposely
5. I duly filled bank detail form and send to ICICI Prudential through speed post, thinking that
It is only form for full maturity amount
I therefore complained to ICICI Prudential as amount was not credited in my bank account as below
1.As per para 10.3 of policy I can opt for full maturity amount, Why ICICI Prudential has not sent
Option form for full maturity through courier?
2. Why I should attend office of company for full maturity option as required by them
3. How ICICI Prudential I cannot opt for full matured amount after 3/12/2013?
4. Mumbai Ombudsman of company refuses to entertain complaint

I advice all investors to get out of from the investment of ICICI prudential or they will force to take meager pension and forget full mature amount

Gaurav
Gaurav
10 years ago

Dear Manish,
Facing harassment from Banks is very annoying to customer but what I felt more annoying was responses from Banking ombudsman when I filed few complains against different banks!! In most of the complains I had left no stone unearthed and fulfilled all possible ways of grievance redressal at Bank’s end before I actually approached Banking Ombudsman.In most cases I gave time of as long as one year to banks to resolve my grievances.But Banks kept on harassing me for that long period.Hence I decided to approach BO and claimed monetary compensation along with the resolution of original complain.Claiming monetary compensation was definitely under pecunary provisions of Banking Omb Act as the complains were arising out of credit card operations of bank.The Subcaluse 6 of Clause 12 of BO act ascertain the right of complainant to obtain monetary compensation upto Rs 1 lac from forum of BO in case filed against Bank related to credit card related problems faced by him.This compensation include actual loss of time,money and mental anguish suffered by complainant.

But to my horror,the Office of BO Delhi was so insensitive to even note minute facts mentioned in my complain even upon repeatedly addressing them to the kind attention of BO.Further one of the Bank made use of few documents from earlier similar case and misrepresented them as the evidence in the current case filed by me and misguided BO stating the Bank have already resolved the complain before it actually raised with BO!!! This act of impersonation was also raised to kind attention of Office of BO which was also overlooked.The use of forged documents from earlier similar case by none other than Nodal Officer of Bank was not taken into consideration by BO.Most of the complains were pending for 6-8 months,I was not shared with the response of Bank either!!!The Clause 10 or 11 which deals with procedure to promote resolution of Grievance by mutual understanding and in absence of which Award will be given by BO has not been followed by BO.I was not even called once to promote any agreement by mutual acceptance and Awards favoring Banks have been passed by BO unilaterally!!All my complains were rejected stating they are out of pecunary jurisdiction of Office of BO.

The moral of the story is that I faced thousand times more harassment from forum of Banking Ombudsman than that I had faced from Bank.Is there any way I can do against the sarcastic proceedings of BO Office Delhi which is against the cause for which they have been setup that is to prevent customer harassment by Bank!!!

akgc2
akgc2
10 years ago

Bajaj Elite Employee once tried to do same with me. Call center employee just called me and tried to lure with the Guaranteed 15% per annuam return. I asked her to explain me the same. She fixed the appointment with one of the company executive.

All these people try to sell policy on same points. Pay for 3 Years and then stop the payment after 5 years you can withdraw the original investment plus the growth made during this period. They will so a rosy picture of your money growing to double in 5 Years.

They made 3 visits including their senior sales manager. Even he made the false claims. However I kept asking the Policy Document of any customer they had.

Finally he shared one customer policy document. After evaluating the policy document very Carefully (The jargon of the words) I concluded that money will not be doubles in 5 years rather you will in in loss.

I am 100% sure that there is no policy in today’s market which can mark the word guaranteed and provide more than 10% returns.

So be careful with such people.

Ask those people to sign on a stamp paper of their claims. They will run away immediately.

Regards
Arun

Rajeshree.Jadhav
Rajeshree.Jadhav
10 years ago

Hi manish , i worked in reliance life insurance capital services as junior sales jsm.501& 502 south block sacred world 5th floor wanowarie. Ive worked here for about a year and have made certain policies .as per the information i was told to pay for 3 yrs and after 5 yrs the amount will be double .but now they do not accept this.as we are going for a withdrawal they are giving half of the amount which is not worth what we payed .please do look into this and help me out as soon as possible
* they are avoiding to give me my pf as well.My advicer did not recieve the commision for 3 yrs

Dinesh Kumar
Dinesh Kumar
10 years ago

R/S Good Evening ji.

Sir I am Dinesh Kumar S/o Sh Dharam pal ,Vpo Jhumpa kalan ,Thesil Siwani ,Disst Biwani .Haryana . Sir I have postpaid connection of Vodafone compay, which is no, 9671590006.Sir I was continune deposit bill every month. October month bill come 1122.42 rupees aproximaly.sir 640 rupess excess amount in my bill I have cheek than I was found net plan add on my mobile no. without my information/knowledge. Sir I have not use net on my mobile .I have complaint in Vodafone store ,he say that I will submit emil & remove your excess amount. Respected Sir 9/10/2013 my outgoing service has been closed .sir I am triad do to complaint. But Vodafone store not response of me. After that sir 8/11/2013 my incoming service has been closed. sir now at that time any service give “incoming & outgoing”& my monthly rental increased by Vodafone company. Net plan monthly rental & mobile incoming & outgoing call rental charge increased . he said me that 1113 rupees deposit in Vodafone store. company do again again call for me. Sir I am lotof huressment this problem & very said & lot of disturb sir . I request to you please solve my problem sir very very thanks sir .

R/S
Sir now my no.9671590006 is strat on dated 15/11/2013 sir now incoming & outgoing service available on dated 15/11/2013 so that I am able to 175 rupees only rent ,& whose use by me , other amount remove in my bill amount sir. Thanks sir

Dinesh Kumar
S/o Sh. Dharam pal
Vpo Jhumpa kalan
Distt Bhiwani

Chetan Ambi
Chetan Ambi
10 years ago

Nice article Manish. Though I have not faced any issues from MF or Insurance etc I have added this information to my knowledge bank. Thanks !!

Jimson Jose
Jimson Jose
10 years ago

Dear Manish Chaunan Ji,

Please help ME(JIMSON from Hyderabad) , the issue is …
On Sep 2nd ‘2013 while i was checking my (SBI) Credit card bill i was shocked to see that an amount of Rs.5000/- this false purchase was done with merchant named as “Super_offus_BD MUMBA IN”. I never attended any sales calls or purchased from SBI . This was immediately informed to Customer care desk over phone & the same day i have mailed to nodal, CEO, Charge back of SBI from 2nd, 3rd(with dispute form),10 ,14 ,16 Sept dates. After that i have got 2 calls from Nodal desk and i have explained the same to the executives they told me that it would take 120 days to resolve the same with proper inquiry. One fine day i got a mail from charge-back stating that you are liable of the payment;(in investigation they found that this transaction was done through online visa transfer with cvv and date of birth.). I was surprised to see the mail because it was not even crossed 100Hrs for which i have urged for a detailed inquiry with proper documents and call records. I have received this mail from [email protected]. today again 25th of Sep i have again received a call on the same issue. I am feeling trouble with the calls and mail received from them. I am even feeling unsecured as they might charge me with other penalties and they might even change my status in CIBIL. As in coming up years i would like to take some educational and personal loans which would lead my life.
So, Sir can you please suggest and direct me how to fight for justice.
I am a entry level executive working in a small NGO and Rs.5000 means to me a lot. And other charges from them might drown me into hell making my life miserable.
Please help me. as it is a total fraudulent case.

Thanking you
Jimson jose.
[email protected]
09948551181
Hyderabad

Maghvendra
Maghvendra
10 years ago

Dear Mr. Manish
I got a call from 0120-3926741. The lady said, she is from IRDA. She will help recovering the money which did not grow in one of my ULIP based policy. She suggested to submit a cheque of Rs. 24360 in favour of Birla Sun Life Insurance. Then I would receive a Fixed Deposit bond of Amount = Premium paid for ULIP policy + Interest accumulated on ULIP premiums + Rs. 24360. At the end of one year (duration of FD), I would receive the above said amount + interest on FD.
To my surprise, she knew everything about my policy e.g. date of first premium, amount of premium, mode of premium payment (QLY/HLY/YLY), current fund value (No. of Units x NAV).
So far I have not given any document and/or cheque.
Upto what extent all these calls are true?
If it is a fraud call, then how these fellows have access to all the information pertaining to my policy?
What should I do in such case?

soma basuli
soma basuli
11 years ago

Respected sir,
i have a complain againest to lic of india .i am a house wife,my name is smt. soma basuli and my PAN CARD NO-AWGPB0062P,my adders-vill+po-onda,dist- bankura,pin-722144.
sir i informe to you that my pan card number is used in aother person,i know that when i put my pan number for join a insurence company then the company`s IRDA ONLINE:agency licensing portal indicate that the pan card already use a LICI agent, HIS DETAILS-(NAME-Bharath a.s. ,F/O-Satnarayan Reddy a.n. ,DOB-19/12/1988,URN-lici2705110268,License no-8715166,Type-individual,Insurer name-LIC OF INDIA, Agent id-KAU220711LILICO85267, Catagory-life) this agent is illegaly use my pan card.
Please immidiately take a legaly prosidure againest the lici agent`s and please free to my pan card .Because i am already fearable and confused for this matter. Sir i have not doing to join any insurence company for this problem. Sir please informe me to my mail id([email protected]) what is my way to solvance and give a punished to this fake agent . contact no-8116586749
yours faithfully
soma basuli

Ajit Gunge
Ajit Gunge
11 years ago

Hi All,
I have a question to ask here.If anyone can add to the information that would help a lot.

I have few of my lapsed policies Few with max new york and few with reliacne.I dont want to continue with the policies and want to have refund for the policies,I am getting calls from executives stating that they are IRDA executives and they can refund my money but I have to invest and amount of 15K in government bonds.Can some tell me is this true and this can be really done.Because I dont want to spend further money and have nothing in return.Please advise.

Regards,
Ajit

Ramchandra R.Papalli
Ramchandra R.Papalli
Reply to  Jagoinvestor
11 years ago

Dear sir
I buy hdfc life policy no 15895080 on 6-3-13 in the name of R.R.Parpalli.wen i received the policy it was in the name of my wife mrsPramila R.Parpalli I surprised and shocked.the said policy was surrender in freelook pried on 16-3-13 at hdfc’smahalaxmi ins. office.The hdfs has also send me 3letters dtd.-18,20.and 26th march2013.stating that the matter is under investigation.wen i surrender my policy that the branch office staffhad told me to remitt my policy amount within 14 days period.till date i did’t received the payment of Rs. 20000/-.This is a cheating done by agency staff.i appeal to the hdfc to take strict action against the agency for such a great cheating done wit me.please let me advise for further needfull action.

with regards
R.R.Parpalli
P.R.Parpalli
mob. no 9969015112 (4-5 2013).

baljit singh khapra
baljit singh khapra
11 years ago

Status of my complaint No D A68386418974 dated 08 Oct 2012 not received. Please intimate the same.

D.RAMA GOPAL
D.RAMA GOPAL
11 years ago

I filed complaint against KVB ongole Br to Banking ombudsman hyderabad for wronly caliculation of interest rate on my educational loan ‘The compliant was registered & sent complaint No.Inspite of several reminders banking ombudsman sent a letter mentioning what the charged interest rate is correct for my loan keeping the fact what is the wrong caliculation interest .I replied explaining the fact about wrong caliculation of interest & how it is caliculated.But there is no reply from Banking ombudsman even I reminded several times.bank mentioned interesr rate correctly but caliculation of interest is with higher rate of interest.So I reqest you to guide in this regard & what steps I have to be taken to get justice& from where.
regards
D.Rama Gopal

Chander Pal
Chander Pal
11 years ago

Sub: – For Refund my policy amount or original policy document from Aviva Life Insurance Co ltd.

Sir I applied a policy from Aviva Life Insurance co ltd. Policy no. ALA3092253.
I am not received my original policy documents from Aviva life. As per Aviva life my policy documents was received to post office 16th January 2012 of Jakhod Khera Airway bill no. EH35626462IN but not received to me. I am also confirming from post office. There were no documents of my policy. Aviva sent me duplicate documents of policy but I am return that duplicate policy documents with not accepted letter with duplicate policy and written give me my policy amount or my original policy documents.

Regards
Chander Pal

chander pal
chander pal
Reply to  Jagoinvestor
11 years ago

Manish g, What about my Problem you got any reply from Aviva Life.

chander pal
chander pal
Reply to  Jagoinvestor
11 years ago

Sir I applied a policy from Aviva Life Insurance co ltd. Policy no. ALA3092253.

I am not received my original policy documents from Aviva life. As per Aviva life my policy documents was received to post office 16th January 2012 of Jakhod Khera Airway bill no. EH35626462IN but not received to me. I am also confirming from post office. There were no documents of my policy. Aviva sent me duplicate documents of policy but I am return that duplicate policy documents with not accepted letter with duplicate policy and written give me my policy amount or my original policy documents.

Regards

Chander Pal

chander pal
chander pal
Reply to  Jagoinvestor
11 years ago

Manish Sir,
Please help me in this case.

unnikrishnan
unnikrishnan
11 years ago

I have been approched byHDFC standard mutual fund managers in march,2007 & made to invest Rs 30000/-( half yearly premium) in Unit linked endowment scheme mutual funds.But when i got the units i was surpsied to see thatI was alloted 244 units valued Rs11782/-(on16/3/2007). Thus deducting an amount of 18218/- as i was said that full allocation charges has been deducted from my amount.This was real day time robbery . Now ater after 5 years (5/9/2012 ) i got in touch with the HDFC life & i was shocked to hear that my account value is null & iam not to be paid any amount now.So fellow human beings never fall prey to such Mutual fund manager blood sucking leeches & to get away ones hard earned money.Never invest in mutual funds.

rajivahuja
rajivahuja
Reply to  unnikrishnan
11 years ago

HDFC Life S L Crest is even worse. I did not fill an ECS Mandate still they cut my FD & told me to do whatever I wanted.