Register Complaints to IRDA regarding Insurance matters

Do you face issues while dealing with your Insurance Companies ? Do they dont answer you on time or dont entertain your genuine concerns on time ? Are you having a problem with Claims or other issues with an insurance company ?

Should you Complain ?

Incase you are facing issues like unsatisfactory answers , no replies on time , delay in replies, taking matters for granted and not treating you properly, any misselling in Insurance, you can complain to IRDA about all this , its just a call away, hence better use the facility and dont feel like you are not powerful enough. You can also mail Insurance companies and cc the IRDA email id for complaints for faster and better reply, but only incase you are facing issues , dont spam them :) . Here is a nice Video Advertisement from IRDA called IRDA – Apki Suraksha ke Liye . I hope they do things in real life also the way they show in video :)

Call centre

IRDA (Insurance Regulatory and Development Authority) has started a new service where you can approach by phone or E-mail and complain against your Insurer. There is a call centre started by IRDA for registering grievances on policy-related matters. The call centre will provide an easy and convenient way to bring complaints to the notice of the IRDA. the Toll Free Number is 155255 and Email for complaints is complaints@irda.gov.in . Before the complain, you can approach the Insurance Ombudsman where the dispute involves amount lower than Rs 20 lakh. You can find the contact mail address of the Insurance Ombudsman of your region from IRDA’s Web site.

Do you think its a good resource and would be of help to consumers or will fail just like other projects ? Comments ?sha

370 CommentsAdd Comment

  1. It’s a good initiative by IRDA after getting no. of complaints from investors especially regarding ULIP’s. I suggest that one should email to respective company’s customer care department first & try to solve the matter. If the solution is not satisfactorily, forward your complaint to IRDA with ticket no. / complaint no. assigned to you. That will speed up the process with IRDA. You can get the complete list of “Customer Care department of all life insurance companies of India with their email id & toll-free numbers at
    http://www.moneysavingshelp.com/2010/insurance/list-of-life-insurance-companies-of-india-contact-details/

    Hope this will help.

  2. pattu

    If I am not wrong the helpline is only for complaints and not for claim settlement issues. For claims one has to go to the Ombudsman.

    • You can approach IRDA for any kind of problem with insurance company including claim settlement.
      The ombudsman also looks for any kind of problems between customer & insurance company. The major difference between is that order of ombudsman are binding upon the insurance companies. Even after that, if the customer is not satisfied with the award, he can move to consumer court or other court of law.

  3. Ram

    The insurance ombudsman is a great thing. I remember having an issue with ICICI Lombard over a travel insurance refund. They were delaying the refund and asking for more and more documentation (many times documentation that was already provided). After a month and a half of calling, e-mails, and harassment I just sent them an e-mail stating that I will escalate this issue to the ombudsman in the next 2 weeks if there is no resolution.

    I got the refund 3 days before the 2-week deadline I gave them. Amazing!

    The insurance ombudsman is highly recommended and it definitely works!

    Regards,
    Ram.

    • Ram

      thanks for your comment and experience . I believe its more a matter of experience , some people dont have good experience with ombudsman . So i suppose we cant judge it by an example. What are your thoughts ?

      manish

      • Ram

        Manish,

        Actually, in my case it was more like the “dhamki” made the difference to them and they paid up. I can definitely vouch that the fear of the ombudsman did impress me.

        But you’re right. Maybe an example with someone who actually escalated to the ombudsman can provide information on how good and reactive the ombudsman is.

        Regards,
        Ram.

  4. Sunil

    I came across a person who had purchased a Jeevan Madhur policy. I did some analysis:
    Sum Assured : 25415
    Policy Term : 05 years
    Premium (PM) : 500 (i.e. Total Premium paid: 30000 for 5 years)

    Bonus declared in the past 2 years for Jeevan Madhur: 20 Rs per 1000 of Sum assured
    This means one will get 25415*20/1000 as Bonus i.e. 508.3 Rs
    Assuming same bonus is declared for the remaining 3 years, then total bonus paid: 2541.5 Rs

    So at the end of maturity one should get:
    Sum Assured: 25415
    Bonus : 2541.5
    Total : 27956.5

    Whereas premium paid is 30000.

    This means one will not even get the premium paid in return. I have not caluclated Loyalty Bonus, even if I do, it would be peanuts!

    Since the policy is meant for unskilled/Urban poor sections, it is a daylight robbery by LIC OR I am wrong with my calculation!

    Can anyone comment?

    Thanks

    Sunil

      • Sunil

        Thanks Manish. I still cannot not believe that a govt backed instution could cheat the people including those who belong to the poorer section.

        But I did not get you when you say ‘not taken complete picture’. Could you please elaborate that a bit?

        Regards

        Sunil

      • VIKAS

        DEAR RESPECTED SIR,
        I HAVE APPLY FOR BAJAJ ALLIANZ LIFE INSURANCE WITH URN NO, ABLI0612120040 BUT DON`T WANT TO BE AGENT OF BAJAJ ALLIANZ. I WANT TO BECOME AGENT OF LIC.PLEASE DELETE MY DETAILS WITH YOU THEN AFTER I CAN APPLY FOR LIC AGENT.
        REGADS
        VIKAS VARSHNEY
        PAN NO. AHYPV2406Q
        DOB – 28-10-1991
        MOBILE NO. 9990315420

    • Sanjay Sharma

      You are absolutely right. The LIC has initially got approval from Biggest Robbers in India-Government of India-PM & Cabinet Mantries….Under the approval, almost two – three Premium amounts are “swallowed and robbed in day light” by Insurance Companies, that is why every day one new Foreign investors are investing in this business model, wherein they legally loot Public.
      This is most profitable business in India. Agents gets 1st year : 40-50% of 1st premiums; later till policy terms @10-15% of 1st premiums. They earn Huge Commissions. Public is looted at fullest. Shame on Govt. of India for giving approval of the business model. AT END OF THE DAY PUBLIC WILL NOT GET RETURNS <3% ON TOTAL PREMIUMS (IF FULL PREMIUMS FOR FULL TERMS ARE PAID) or their will be looted completely.
      I have done analysis of Tata AIG Maha Life Gold policy: for 10L face value the premium of @ 91400/pa. for 15 years, returns are around 1.25L P.A. If same money invested @10-12% interest; Maturity amount is appx. 25-30L. So return can be around 3.0 Lakh per annum. So loss of 150-175% of invested amount, which is swallowed by these Insurance Companies.
      STRONG RECOMMENDATIONS: BEWARE…..BEWARE…… BEWARE……DO NOT TAKE ANY ULIP AT ALL FROM ANT OF THE INSURANCE COMPANY INCL. TATA AIG, BAZAZ, METLIFE
      LIC………………………………….INVEST YOUR MONEY IN OTHER INSTRUMENTS – PPF, MIS, Corporate FDS, SIP-MF, Bank FDs etc.

    • srinivau

      dear all !
      If anyone do have some insider(s), he/she easily know that lic is a early bird in this business. the bonus rates fell from 12 to 6 % till date.If lic is a PUBLIC well wisher then kindly publish the lapsed policy amout which crossed more than 10 thousand crores so far !
      i request your views including freinds from lic !
      thanks for this service.

  5. Sanjay Kumar Gupta

    Sir,
    I have individual mediclaim policy no.152605/48/2011/26
    policy issued by City Branch Office of Oriental Insurance Co.Ltd. and TPA was M/s Raksha TPA Pvt. Ltd.
    15/5, Mathura Road, Faridabad

    The Policy covers the medical risk of myself, my wife and my two dependent children. The policy is about 10 yrs old and since then no claim has been lodged in this policy. This year my son Siddharth Tapadia was hospitalized for treatment of jaundice with Bhargava Heart Hospital and Intensive Care Unit Nursing Home, Ujjain on 12.08.2010. The intimation for the same was sent by fax on 14.08.2010 to Raksha TPA Delhi office as their Indore office fax no. was not working. Since then more than four months have elapsed after submitting all the relevant documents but claim has not been passed yet. Rather they have started irrelevant queries.
    Firstly they have said that the intimation for hospitalization was not sent in time and therefore claim cannot be passed. In response to this I have submitted all the proofs of sending intimation along with fax
    acknowledgement generated by the fax machine after sending paper to the designated no. as OK report.
    There after they kept quite and then send letter asking for certificate of continuation of policy which was also send to them by e-mail by city branch of Oriental Insurance Co. Ltd. immediately . After that nothing
    happen for one month when I enquired from Insurance Co., they informed me that the building in which office of Rakha TPA is situated is hit by fire and though the office of Raksha TPA is not affected by fire but their working has been totally disrupted. Hence it will take some time. After few days some Executive of Raksha TPA, Indore called on me on Phone stating that they are processing my claim very soon.However again by letter dated 01.12.2010 they have again ask for certificate of continuation of policy which is already been sent on 27.10.2010 by e-mail. All these working clearly indicates that they are not interested in settling my legal and valid claim which has been lodged well withing prescribed time limit for which proof were furnished to them.The third party administrators asked for all the relevant papers within 7 days of discharge from hospital whereas the post hospitalization treatment upto 2 months is permissible as per policy. Further the certificate of continuation of policy is given by the insurance co. and not by the claiment and despite that the Raksha TPA is asking the same from me repeatatively. This certificate is not required for the treatment of jaundice at all.This clearly indicates that they are not interested in paying the claim but harassing the public at large.
    This kind of attitude of third party administrator are creating bad image for insurance co. also and insured persons are suffering because of this TPA’s who just want to earn the money and not concern about the well being of the public at large. This complaint is to bring to the notice of all the third parties of
    harassment done by TPA’s and problem faced by the public at large and to ensure the receipt of claim money as well compensation for mental agony and financial difficulties faced

  6. Mridula Kapil

    Subject : Premium not paid since 06/2010. Policy no. 116260436(191-20)

    I hve purchased a policy of LIC as mentioned above with date of commencement through ECS with SBI. Till May 2010 all premium were deducted from account but from June 2010, no premium has been debited to my account however there is always sufficient balance in my account. Kindly get it investigated and direct the concerned agency to continue the payment of premium through ECS. If the policy is discontinued due to non payment , the responsibility will lie with LIC.
    waiting for ur reply…

    thanks & Regards
    Mridula Kapil

  7. ajay

    hi.. i have an BAJAL ALLIANZE UNIT GAIN PLUS GOLD ULIP bought in jan 2008.. i bought it from a dad’s friend. True mistake just for section 80C. Premum is Rs. 12000pa. for 10 yrs.
    Sum assured is 60000 only.
    I paid 3 premiums&now wish2surrender my policy
    Surrender value is
    (1-(1/1.1)^N) x firsy years’ premum paid.
    whre N is 10 minus no of policy years completed.
    As i have completed 3 years,
    surrender valve = (1-(1/1.1)^7) x 12000
    = 5880
    so i paid 36000 & getting only 5880 after surrender.please explain. or am i doing calcucations wrong.
    please help me manish.. i am in distress.

      • ajay

        The formula is in the hard copy of the insurance related terms and conditions i got after i completed initial clearances to my agent.
        Till now i have paid 3 premiums. i.e. 36000.

        • Ajay

          I assume that the hard copy you are mentioning is brochure for the product . but I cant see the formula in the online brochure .

          Anyways , in that case whatever you get from the formula should be the right figure

          Manish

          • Sanjay Sharma

            Ajay is absolutely right. The LIC has initially got approval from Biggest Robbers in India-Government of India-PM & Cabinet Mantries….Under the approval, almost two – three Premium amounts are “swallowed and robbed in day light” by Insurance Companies, that is why every day one new Foreign investors are investing in this business model, wherein they legally loot Public.
            This is most profitable business in India. Agents gets 1st year : 40-50% of 1st premiums; later till policy terms @10-15% of 1st premiums. They earn Huge Commissions. Public is looted at fullest. Shame on Govt. of India for giving approval of the business model. AT END OF THE DAY PUBLIC WILL NOT GET RETURNS <3% ON TOTAL PREMIUMS (IF FULL PREMIUMS FOR FULL TERMS ARE PAID) or their will be looted completely.

            In BAJAL ALLIANZE UNIT GAIN PLUS GOLD ULIP, the surrender vaule is calculated based on the mentioned formula only. Tell me how they will pay this huge commissions to Agants and make profits. There is no no MIRACLE FOR PROFITABILITY. Only from your premiums.. I HAVE ALSO MADE THIS BIG MISTAKE..

            STRONG RECOMMENDATIONS: BEWARE…..BEWARE…… BEWARE……NEVER EVER TAKE ANY ULIP or INVESTMENT PLAN FROM ANY OF THE INSURANCE POLICIES AT ALL FROM ANY OF THE INSURANCE COMPANY INCL. TATA AIG, BAZAZ, METLIFE, LIC………………………………….INVEST YOUR MONEY IN OTHER INSTRUMENTS – PPF, MIS, Corporate FDS, SIP-MF, Bank FDs etc.

            • Salm

              Well, Sanjay,

              It is your responsibility to read through all conditions and charge details before buying a policy. If you do not agree with the terms and conditions, you could very well refrain from taking that policy. Simple is that.

              There is no point in accusing companies and agents like this. I feel term insurance is a better choice for you.

              Whatever may be, it is not a good practice to accuse companies and agents because all these policies came to this market after all necessary approvals from the government. It is your ( or the investors) responsibility to read through product details before investing your hard earned money.

              Everything is transparent and written very clearly. The only thing is we investors feel lazy to go through those terms and conditions.

              Hope you follow what I meant.

      • srinivau

        dear all !
        For any help like to know the surrender value of any ulip. kindly post the policy number and company name.my friends are in life co..
        we can reply in this blog so others can also understand.
        EXAMPLE ingvysya life growth fund, 7 years old gave a CAGR of 12 %.
        shame shame shame

        • Srinivasu

          Good idea .So if I can give you policy number and company name , you can find out the networth ? Becasue I am planning to do a story on ULIP and its returns and if people want we can give them their policy worth .

          Manish

          • srinivasu

            manish !
            yes, in the begining kindly send 10 nos of policy numbers and co name, i can post the fund value (networth )
            ex. if you open the policy bond you will find customer id no, visit the co website and login in as customer .but many customers never do that.
            next if you visit any life co branch office anywhere we can get old premium receipts, tax certificates, mail allert or premium reminders etc by login in intranet . Any agent can do this.
            thanks

  8. pradeep

    Sir this is Pradeep from tamil nadu I’m working in TLC a mlm company and also it is one of the best channel partner of Bajaj allianz, absolutely I have no doubt in my policy but I have doubt in business. I heard that the policies should not be sold in mlm concept, is it true? if so what is the status if the existing companies ? please help me

  9. Nafisul Hasan

    I have a similar complaints as that of Mr. Ajay who has bought a policy from Bajaj Allainze.
    The company and its sales managers are making their customers fool.
    I bought a policy named “Centuray Plus “in 2007 which was sold to me giving me very rosy picture of a handsome return on my investment as the insurance part was lesses (1.25 lakh ) and the allocation of investment was 98%.
    The agent/sales manager of the Comany assured me that if I wish I need not pay the premium after single premium payment as insurance part will lapse but my investment will keep growing.
    I had paid 25000/- as first premium in 2007 and stopped paying premium thinking that at least my investment will grow. I kept asking about my policy and they kept assuring me for the safety of my investment saying when I withdraw my amount after FIVE years, I will get good profit on my initial payment.

    After completion of three years I checked my investment with company TO MY UTTER SURPRISE , I came to know that after THREE years my initial invest ment of Rs 25000/- has reduced to 14000/- ( as on 6th January 2010) and the projected surrender amount after FIVE years shall only be only 17000/- approximately.
    The reason told me for such status for my investment is HEAVY ADMINISTRATION charges for managing my investment.
    This is DISGUSTING. How can a company put so much administration charges and EAT my investment.
    My policy no- 078791980

    N. HASAN

    • Nafisul

      You are facing the same situation like millions . Note that you were mis-sold the product and it does not fit your criteria . you should not conclude that product is bad as ULIPs are not a short term investments , the high charges are there keeping in mind that investor will stay for long term. Your timing was also bad at the same time . 2007 was a bad time to get into equities .

      Manish

      • Nafisul Hasan

        Thanks for your reply
        If Bajaj Allianze people mis sold a policy to me why the company and these people should not be hold responsible to compensate my losses.

        When I approached agent and sales manager of the co they said they were compelled by the higher ups of the comapny to sell the policies as much as possible by giving false promises of looking after the investment of the customers by suitable putting their fund in growth funds.
        But the agents /sales managers do not bother to look back at their customers or their invest ment.
        IT is certain that the companies themselves force the agents to mis sell the policies. In my case the agent/sales manager has put blame on the higher ups of the company who misguided them and compelled them to sell the policy to me. ( informing that Century Plus is single premium policy)
        Sufferers are customers and not Bajaj Alliance.
        Pl reply now how to recover the losses.
        It is clear case of cheating??

        N Hasan

        • N Hasan

          I am concerned for you . Did you do your responsibility of checking the facts yourself ? Is it a right way of buying something which is for your family and children ?

          How can one “trust” or “believe” someone before commiting thousands and lacs of rupees ! . Somewhere we are also to be blamed in this process . Its not just mis-selling , but also mis-buying ! .

          You can try contact IRDA on this and see how they respond to it .I would suggest take it as a learning

          Manish

    • Sanjay Sharma

      Take up the case with IRDA…………………. but…….
      STRONG RECOMMENDATIONS: BEWARE…..BEWARE…… BEWARE……NEVER EVER TAKE ANY ULIP OR INVESTMENT POLICIES FROM ANY OF THE INSURANCE COMPANIES INCL. TATA AIG, BAJAJ ALLIANZE, METLIFE, LIC……………THEY WILL COMPLETELY EAT YOUR MONEY….INVEST YOUR MONEY IN OTHER INSTRUMENTS – PPF, MIS, CORPORATE FDS, SIP-MF, BANK FDS ETC.

  10. javed akhatar khan

    SIR ,
    MAI JAVED AKHATAR KHAN. MAINE EK POLICY LIC ANAND NAGAR BRANCH SE LIYA HAI.JISKA NUMBER 293162754 HAI.PLAN
    NO 75/20 HAI. JISKA MUJHE SV PAYMENT 29/09/2010 TAK MILNA THA. JO KI AAJ 10/11/2011 TAK NAHI MILA. KRIPA KARKE INTREST KE
    SATH DILWANE KI KRIPA KARE.
    THANKS
    JAVED AKHATAR KHAN.

  11. Faraz Sheikh

    My uncle has been murdered before 1 n half yrs. we had taken his death claim benefit, but when we are goin to take DOUBLE ACCIDENTAL DEATH CLAIM BENEFIT, company is refusing to issue that money. Company is asking for the final judgement which will probably take a long 10 – 15 yrs. Till then how our famoly members will survive, we people cant wait for so long. When we applied for the DOUBLE ACCIDENTAL DEATH CLAIM BENEFIT they had replied us with:
    WE HAVE RECIEVED YOUR RECORD FROM AMRAVATI BRANCH-II OFFICE FOR CONSIDERATION OF D.A.B CLAIM. IN THIS CONNECTION, YOU ARE REQUESTED TO SUBMIT US COURT JUDGEMENT COPY TO PROCEED FURTHER IN CASE.

    How can it be possible to get that JUDGEMENT COPY yaar….?
    It is already written in the FIR copy that this is a murder case.

    • Faraz

      I hope you know what is meant by Double Accidental benefit , its a clause which means you will get double death cover only if the person is died due to “accident” . there fore company might not pay for this as its not a accidental death ! .

      Manish

  12. gayatri

    The one of the most weird and stupidies condition brought forward while cliaming the medicalim is to inform on the same day or in 24 hours the admission of the patient. now, with two senior citizens and one of them gets ill and is hospitalised and requires urgent medication and care how do you expect them to inform the agent via phone or by e-mail or fax on teh same day!! with working dauhgetrs around and with all involved in betterment of the person in teh hospital–with reports, scans etc to be done…..do you think anyone can be in a position to inform the medicalim agent like United India Insurance’s TPA regarding the same……fax them all the documents…other procedures within 24 hrs !!!!!!!!! this is one of teh most draconian law/rule put forth while claiming the medicalim!! honest, genuine people like us suffer the most who have to give priority of the person getting well rather than run after filling the forms and fax the same to TPA!! Everyone who has some kind of common sense when such emergency occurs will agree that this rule of informing within 24 hrs is most idiotic rule and shoudl be changed immediately!!

    • Gayatri

      Probably you are talking about emergency cases . In those cases obviously no one can inform the TPA about hospitalization , so in that case you are required to make all payments etc and get the refund later . This is how health insurance works . You get money reimbursed back .

      The cash less facility is an added advantage provided by companies to people who have planned medications in selected hospitals .

      Manish

  13. suman

    Respected Sir/ madam,

    Good afternoon

    My husbend named late sh. Sanjay kumar S% Sh phool Chand #5458 shiv coloney gali no. 9, near screw factory kaithal road karnal. he is expaired on 20.6.2010. my brother is insured with SHRIRAM LIFE INSURANCE .POLICY NO. LN131000012615, PARPOSAL NO. 186410000071, COSTOMER ID PHOO05091978001, SUM ASSURED 100000/- DATED 22.2.2010.

    I am In policy nomeny ( Suman w% Sanjay kumar). shriram life insurance company is fail to give his ammount to his wife. all documantry prosess is compleet. no pending any inqury. no pending document. my case is pending in company dated 22.6.2010.
    I have no clear where the stage of my case. when i went disst. branch office hi said me ur request is under pending, but no clearification regarding this case. I am not setisfied of prossesing of the company.

    Sir am requesting to you that help me

    Today i m in very critical posisssion , I have no any sourse of income. My two sons are small. they read in 3ed & 2ed class.

    kindly pay the amount of the insurance policy against abive.

    thinking you

    Regard

    Suman w% late sh. Sanjay kumar
    #5458, shivcolony gali no9, near screw factory.
    kaithal road karnal
    132001,
    ph. 9991838741

  14. respected sir

    Regarding the mail send by you – ie from – IRDA- Mon, 21 Mar 2011 14:51:15 IST – WHERE I HAVE ASKED TO COMMENT ON THE COMPALINT OF SONIA NEGI. yes OF COURSE I HAVE REFERRED HER THAT IF SHE WANT HER MONEY TO BE RETURNED BACK THEN SHE CAN GET THE HELP FROM DIRECTLY IRDA INSTEAD OF REQUESTING TO THE PERSON IN DLF WHO HAS LEFT THE JOB.

    JUST LIKE ME, SONIA NEGI HAD ALSO THE SAME COMPLAINT. A PERSON NAMED DIPTESH SAREEN HAD APPOINTED US AS INSURANCE AGENT IN BIRLA WHILE HE WAS WORKING IN BIRLA UP TO NOV-2010 AND IN DEC- 2010 THE WHOLE TEAM OF THEIR MENTOR NAMELY MR BIRINDER SINGH LEAVE BIRLA AND HE LINE UP HIMSELF WITH THE TEAM OF 8 PEOPLE IN DLF PRAMERICA IN THE SHORT SPAN TIME OF ONE WEEK — 7 DAYS. I MEAN 7 PEOPLE WHO WERE ASM OR SM RESIGNED FROM THEIR JOB FROM BIRLA ALL OF A SUDDEN AND ULTIMATELY WHO HAD TO SUFFER — WE THE LIFE ASSOCIATES.

    FURTHER THERE IS ANOTHER PROBLEM THAT ARISES THAT IF ANY ONE LEAVES THE COMPANY THEN THE ADVISORS APPOINTED SHOULD NOT BE FORCED BACK TO GO WHERE THEIR CONCERNED PERSON HAVE JOINED THEM. I ALWAYS WANTED TO WORK FOR BIRLA INSTEAD OF DLF OR ANY OTHER COMPANY.

    NOW MR DIPTESH SAREEN WANTED ME TO JOIN DLF AS AN ADVISOR AGAIN FOR WHICH I ASKED HIM OKAY I WILL JOIN AS ADVISOR YOU LET ME TAKE MY N.O.C FROM BIRLA.

    THEN HE SAID NO- KEEP THE ID OF BIRLA WITH YOURSELF AND HE WILL ARRANGE TO APPOINT ME IN DLF BY WAY OF ONE MORE PAN CARD. SO PRESENTLY I HAVE BEEN ALLOTED 2 PAN CARDS AND THE ONLY DIFFERENCE IS OF DATE OF BIRTH.

    HE FORCEFULLY MADE ME PRESENT IN IRDA EXAM AND LUCKILY I GOT FAILED TWICE ON THIRD TIME, I ASKED HIM FIRSTLY GIVE ME MY INCENTIVE AMOUNT OF RS 7555/- OF 12 POLICIES. WHICH HE REFUSES TO PAY. SO I HAVE TO GET THE HELP OF IRDA AND BIRLA AND OF COURSE THE HR DEPARTMENT OF DLF.

    ON MY MAIL HE WAS ASKED TO RESIGN FROM JOB. THE SAME HAPPEND TO SONIA NEGI ALSO. HER CELL NUMBER IS 96530-73314.
    SHE REFUSED TO APPEAR AFTER HEARING MY ISSUE. SHE HAD ALSO OUTSTANDING INCENTIVE OF 22 POLICIES VALUING RS 11809/- AS SAID BY HER.

    SO CAN YOU DO ANY HELP IN THIS REGARD? BCZ MR BIRINDER SINGH IS THEIR MENTOR IN DLF AND HE IS ALSO THE PARTY TO THE PART OF INCENTIVE SHARED.

    SIR YOU TELL ME WHY I SHOULD LEAVE THE ADVISORSHIP OF BIRLA IF TEAM OF BIRINDER SINGH LEFT WHO TOOK 8 OF HIS NEAREST COLLEAGUES WITH HIM.

    TILL TODAY MY NEW POLICIES TAKEN UP FROM PARTIES IN BIRLA FOR POSTING GOT POSTED IN DLF UNDER THE ADVISOR NAME SUNITA DHAWAN.

    SO YES I ADMIT THAT I ASKED HER TO TAKE THE HELP. ANY MORE ISSUES, FEEL FREE TO MAIL ME AND I WILL REVERT YOU.

    REGARDS

    MANDEEP KAUR

      • you are just requested to guide me that how should i get the rid of these things where i have no proofs available with me and are lying with the person ASM IN DLF PRAMERICA.

        IS IT SAFE TO GO TO IRDA OR TO DLF OR TO CONSUMER FORUM OR ALL OF THEM

        WHAT DO YOU SUGGEST???

        MANDEEP

        • Mandeep

          You should approach to IRDA regarding this ,as it involves code of conduct by an advisor somewhere . Consumer forum does not look right place to me , you can lodge a complaint in court also for this.

          Manish

  15. Sanjay Sharma

    LIC has initially got “Biased Approval from Government of India”, based on which other Insurance Companies also took approval, wherein, almost 4-5 Premiums are “swallowed and robbed in day light” by Insurance Companies, that is why every day one new Foreign investor is investing in this business model, wherein they legally loot Public and become rich on public money.
    This is most profitable business in India. Agents gets 1st year: 40-50% of 1st premiums; later till policy terms @10-15% of 1st premiums. They earn Huge Commissions. An Investor should check the Sales Illustration to confirm the facts. GoI framed /approved such “Anti- Public” policies, wherein Public is looted at fullest. Govt. of India should be ashamed for giving approval for this type of business model. At end of the day Investor / Public may get returns ~ 2 % on total premiums (subject, full premiums for full terms are paid) or will loose his Money (minimum 5 Premiums).

    RECOMMENDATION: DO NOT GET TRAPPED & TAKE ANY ULIP / INSURANCE POLICY FROM ANY INSURANCE COMPANY.

  16. Sanjay Sharma

    For Insurance Purpose, take only “Term Insurance”, for 1.0 Cr of “Sum Insured” Premium is appx 10,000/- per year.

  17. Prashanth Tantri

    Birla Sunlife swindled 25k from me. Initially when I took the policy everything and everybody was fine. I opted for a quarterly payment. I never got any reminders via mail or email or SMS with regards to premium payment due to which the policy was in dormant status till I made the payment. However even when the payment was made they kept my policy dormant stating I need to fill out COI form which was filled by me and sent to them umpteen number of times. So except for the first payment the rest of the payment that I made for three years was with them without being invested in the market(ULIP). When I paid the premium for 2010, I cross verified and filled in the COI in their office and submitted the same. After a week I get a letter stating the policy is dormant since they have not received COI which made me to give and in september I surrendered the policy expecting the amount to be returned, to my surprise I received a letter stating Birla sunlife does not owe me anything as payment made by me approx 12.5k/annum*2 = 25K towards the admin/misc charges. I lost my cool and called up their customer care and shouted for an hour and asked them to send me an itemized billing towards which the amount was adjusted and till date I have not received anything. This was my first insurance policy and had to undergo a horrible experience. I am not sure if I will get money back even if I lodge a complaint and should it be done with IRDA or Consumer court.

    • Prashanth

      Thanks for sharing your experience . The first myth I want to break is that it was not your first insurance policy , It was an Investment Product :) (Pun intended)

      I am not sure how much will you get , becasue I am not sure about the allocation charges . Definately there was a deficiancy in service by the company and you should complain for it to IRDA , do it soon

      Manish

    • srinivau

      yes.in meetings they all talk about customer satisfaction, core values, ision and to be the most trusted/valued company.
      but actions are oppsite.If the agent/ sales manager disappears no one helps the busy innocent policyholders.
      so the industry joke is these fools have NO time to read ,visit/call the office while taking the policy so they have enough time to do all this at the END .
      Anyhow sorry to hear all the pain.

      • Srinivasu

        Good comment , I agree that a common man has no time at the time of taking something , but has ample time and energy to fight at the time of closing the policy

        Manish

  18. Sanjay Sharma

    India against Fraud message for every body’s benefit is represented……………

    BEWARE….ALERT……ALERT……….BEWARE………..FROM FRAUD…….
    LOSS OF INVESTED MONEY BY TAKING TATA AIG MAHA LIFE / GOLD POLICY…..PLS DO YOUR OWN WORKING ALSO.
    ACTUAL RETURNS ~ 3 % (APPX. ESTIMATION) OF INVESTMENTS, REST TATA AIG PROFIT
    NEVER…. EVER…. TATA AIG POLICIES …..BEWARE OF FRAUD….FRAUD……TATA AIG MAHA LIFE / TATA AIG MAHA LIFE GOLD
    BEWARE OF FRAUD INSURANCE COMPANIES DOING AS PER IRDA regulations (Safeguarding Interests of Insurance Companies OR Protection of Policyholders’ Interests?).

  19. RANJEET KUMAR SINGH

    Dear sir,

    This is a information Regarding URN number provided by ING vasya before 10 Days.

    So immidetly close this account as per my information.

    URN No:- IVLI2604110183

    Please treate as urgent,

    Thanking you,

    Ranjeet kumar Singh
    Mobile no:- 09304318079

  20. nand kishore garg

    Date: 15th may, 2011
    Subject: COMPLAINT AGAINST THE DELAY FOR THE RETURN OF MONEY.
    Respected sir,
    I Nand Kishore Garg (policy no: 122790386) have taken an ulip plan policy on 14thmarch 2005 from Roopnagar Branch of LIC Delhi and have paid a premium of RS.30000 one time premium. On the same date I have taken the same policy for my wife Mrs.Renu Garg (policy no.122790302) of same amount i.e. Rs.30000.We have surrendered that policy in 14th March 2010. We have not got the money back yet.
    The computer of respected department of lic is showing wrong ulips due to which my amount has been decreased to RS.35 only that is not possible. But the same computer is showing the correct ulips for my wife policy and her amount has increased to RS.63000 approximately.
    The case is pending from last 1.5 Years from March 2010 To May 2011. We have fulfilled all their demands and documents but still we have not got any satisfactory answers.
    We have submitted following documents:
    1) Bond Policy
    2) Bank Statement
    3) Policy D.O.C
    4) Policy Surrender Form
    5) Passbook Copy

    I have visited their office many times at least 50 times. I have also talked to the Manager Mr. Mahesh Chandra and his respected staff member Madan Lal. I had regularly been calling in their department and they have been delaying my work. I feel very disappointed because of the delay and inefficiency of my work.
    Mr.Arya Divisional Officer of LIC is not responding to our complaint and making new demands at each call. I am very disappointed from him as well.

    I have submitted all my documents and I am not having any other document now to fulfill their demands. Please consider all my problems and take some strict action against it. Kindly help me get back my hard earned money.
    LIC should mean what the say. Jeevan ke saath bhi jeevan ke baad bhi.

    Thanking you
    Nand Kishore Garg (policy no: 122790386) Renu Garg
    (Policy No: 122790302)
    (W/F of Nand Kishore Garg)
    SU-167 Pitam Pura,
    Delhi -110034
    Mobile No.9811241499
    011-27342405

  21. S Sharma

    India against Fraud message for every body’s benefit is represented…

    ALERT……….BEWARE………ABSTAIN ….FROM FRAUD……LOSS OF YOUR MONEY IN INSURANCE POLICY ..TATA AIG MAHA LIFE / GOLD POLICY…/LIC /ULIP..(DO YOUR ANALYSIS) FIRST.

    ACTUAL RETURNS ~ 2.5-3 % (APPX.) OF INVESTMENTS, REST THEIR PROFIT. NEVER…. EVER…INDULGE. TATA AIG POLICIES /LIC/ULIP/BAZAZ ETC.…..BEWARE OF FRAUD….FRAUD……TATA AIG MAHA LIFE / TATA AIG MAHA LIFE GOLD.

    BEWARE OF FRAUD ………INSURANCE COMPANIES DOING AS PER IRDA regulations (Safeguarding Interests of Insurance Companies OR Protection of Policyholders’ Interests?).

    These are my personal views,cross check throughly at least 2-3 times before taking any any Insurance /ULIP policy.

  22. Anitha

    Hi Manish,

    Thank u for ur reply, i want a suggestion in my case of policy, i had taken money back policy from kotak life insurance, where i had signed in one proposal form, i had provided all required along with that, they had asked to mention 2nominee name init, i had mentioned my mother and my younger brothers name init, and handed over to them the proposal form. i had received the 2policy document with different policy no, with two separate nominee init. i had checked in one policy it was signed by me, in another policy it was forged, which was not signed by me. so i immediately on receipt of policy given for cancellataion stating my signature has been forged, and mailed customercare of kotak. after that a team from kotak has came to me, and said we will take care of this, they requested for me , stating this it will be not repeated in future, and i had asked them to change the policy itself where it was forged, i had handed over the 2policies also, i had signed the terms and condition sheet and given to them,again i had received the same with out changes init. when again i saw the same i went to near by branch of kotak, and asked them to provide the cancellation form, to cancel policy, at the counter they had enquired, what is the reason to cancel, i said above thinks to them, they said to give the letter and we will get back to you on this, again the same team visited to me and said we will make the necessary changes what was required by me, not to cancel the policy. again they had provided the same terms and condition of policy and applicants declaration, retention letter and address proof and pancard copy. after two days i had contacted the person who has collected the said documents, not to process the given documents, as i am having some financial problem, but his number was not reachable, so i had contacted telecaller who has contacted me to take the policy and came to collect the retention letter and every thing, she said she will intimate him regarding this, but she has not intimated him and when i had not received any response from them, again i had mailed to customer care of kotak. till date i had not received the response for that, except thank u mail, and at the end of every month i used to receive the call from customer care, policy amount is due, i had been informing them regarding above, there is no response from any body till now. i had not received my policy document too and i m unable to cancel the policy, i had received last week a mail from kotak, stating my policy is lapsed. kindly suggest me how i can claim my money and get back policy document to cancel the policy.

    Your’ s Faithfully,
    Anitha N

    • kotak support

      Dear Madam,

      Reference to your policies, we would request you to please confirm on your policy numbers post which we will be able to check on the same.

      We would request you to please write to us on kli.grievance@kotak.com, whereby we can take it forward for resolution.

      For further queries please feel free to write to us or contact our Client Service Desk on 1800 209 8800 (Toll Free)|

      Regards, Kotak Support Team

  23. Major KD Sharma

    SUB : COOLING OFF/CANCELLATION OF POLICY NO 346531203 & 346531046

    1. This is in connection with my Jeevan Surbhi Policy numbers : 346531203 & 346531046. I wish to cool off/cancel both my policies due to the following reasons.

    (a) Till date, I have not got my policy bond documents neither stamped nor unstamped for my personal analyasis due to which I always remained in ambiguity regarding the returns of the policies.

    (b) I am very much unaware and unsatisfied by the terms and conditions of these policies.

    (c) Moreover the amount of returns assured by LIC agent through whom I took the policy are ficticous, and much more than the actuals. (copy of pamphlet attatched) e.g. The amount of final Terminal bonus assured is Rs 10 lacks on each policy which is not factual as the aprox amount comes out be Rs 6,56,000 on each policy (41/1000 x 20 x 800000)

    2. Since last one month I have been writing to Senior branch manager LIC of India Branch office
    93, cemetory Road Mehta KI CHAAL,MHOW MP ,from where my policy is issued but there is no response, to the extent I have written to RM CRM zonal office Bhopal and also spoken on phone regarding the case but of no use.

    3. With regards to this you are requested to direct LIC OF INDIA to do the needful & cool off/cancel my policies at the earliest & credit back the amount paid by me as the 1st premium of Rs 1,47,314.

      • Major KD Sharma

        Hi Mr manish, I would like to give you an update on my case.
        As both my policies were assigened policies through my PF account ie CDA(O) pune, I got my policy bond documents released from CDA as per directions of CRM Pune LIC for submitting back to 987 pune branch to complete the cancellation process, but after that no action for cancellation has taken place, when i spoke regarding this they straight away said that case has been fwd up.
        Meanwhile I also got a shock of my life when recently i saw the original policy bond documents and what i found was that the signatures on the bond documents were not mine but were duplicated by someone else which is when i realised why the original policy documents did not reach me till date untill i got them released for the cancellation process.
        I immediately informed LIC regarding this ,now they say they are writing to the agent for explanation.
        This seems to be totally unprofessional on LIC’s part,it seems they are really not interested in cancelling my policy and hell bent on not returning my money.
        Nobody till date has replied to me in positive manner, i see consumer court as my last option to get some justice.
        Infact i would sound little harsh but till date I have also corresponded to IRDA on several occassions but of no use.

  24. Sumanta Chatterjee

    Sir,

    It has come to my notice that an advisor license was taken in my name in MetLife, Asansol Branch under Sales Manager by the name Mr. Debrup Banerjee.
    This person had approached me for a Life Insurance policy and had some papers signed by me. The Policy never materialized, but the papers (EPIC, PAN Card, Photo) was used to take out a License in my name. In fact, I was working in Bihar Sharif when the IRDA Exam was taken.
    A more serious and criminal act on part of Mr. Debrup Banerjee was to open an account with the Axis Bank in my name using the same papers.
    SMS alerts from MetLife has brought these misdeeds of Mr. Debrup Banerjee to my notice.
    I would request you to take necessary steps to declare the Advisor License, taken by Mr. Debrup Banerjee for MetLife, null and void.

    Regards

    Sumanta Chatterjee

  25. pramod r choudhari

    sir i have taken Birla sun life insurance vision plan on dt 16/6/2011 my medical test is done before 20 days but till not received any document. when i contact company person they told me that I am working in police dept so they want to repeate medical test again when i contact company person they not replied satisfactory answer

  26. sheeraz amin

    MY AGENT ID # VI 000405
    Policy # SSH/10625898/U1/07/D1U11A

    Sir, being an authorized agent of the Company Bharti AXA Lucknow, I inquired about the premium cost of a car, the company’s concerned person who asked me to deposit Rs.5530/- which i deposited through cheque.
    The company issued the same policy for Rs. 1825/- and they issued one separate Medical Policy for the balance amount directly and without any intimation to me.
    The company told me wrong Policy amount which not only effected my reputation in the knowledge of the customer.
    When i contacted with the company they not replied well.
    Kindly, co-operate.
    Thanks.
    Sheeraz Amin

  27. Rakesh Kanugo

    I Rakesh Kanugo has been Resigned from TATA AIG Life Insurance company Ltd. Agency on dated 06.07.2011. But till now dated i have not received my NON Objection Certificate, so you are requesting you for issuing my NOC from TATA AIG.Please reply me at an early date.
    licence no. – 3612998
    Thanking You
    Rakesh Kanugo
    B-45, U.I.T.,
    Pratap Nagar,
    Jodhpur

    • Rakesh Kanugo

      I Rakesh Kanugo has been Resigned from TATA AIG Life Insurance company Ltd. Agency on dated 06.07.2011. But till now dated i have not received my NO Objection Certificate, so you are requesting you for issuing my NOC from TATA AIG.Please reply me at an early date.
      licence no. – 3612998
      Thanking You
      Rakesh Kanugo
      B-45, U.I.T.,
      Pratap Nagar,
      Jodhpur

  28. Ravi Chopra

    IRDA has also come up with an online grievance redressal application available at http://www.igms.irda.gov.in a couple of months back. I have also tried out that and still my complaint was as it is… I don’t think insurers want to solve the concerns of policyholders like me.

  29. RAJ BATRA

    I have a ULIP from BAJAJ ALLIANZ since march 2007. I paid three annual installments of rs 10000/- each .The last instalment was paid by cheque of SBI OBRA on 23-03-2010 and BAJAJ ALLIANZ branch at RENUKOOT(it is almost 35 km from where we live )issued me the receipt on the same date. The cheque was collected after more than 3 months.In the mean time my policy was lapsed without any information and renewed after the cheque was collected.I started complaining to the branch, the helpline and lastly at the grievance cell of the company but no one is ready to listen.Am I at fault or by any law it is the responsibility of the insurer to get the cheque cleared in time.I registered myself at IGMS but could not lodge my complaint because the site is not accepting any branch code.MY policy no is 0047113452 dt 30/03/2007 and the main branch is at ARIHANT COMPLEX VARANASI U.P 221010 and the cheque was deposited at their branch at RENUKOOT ,Distt. SONEBAHDRA U.P .Can you forward my complaint to IGMS with a copy to me or suggest any other way

  30. MSRMURTY

    MSRMURTHY on Your comment is awaiting moderation. September 10th, 2011 14:46
    Complaint against Kotak life Insurance – Policy #1198807
    Policy number: 1198807
    Kotak Smart Advantage (107L043V01)
    Date of Commencement: 08/08/2008
    Sum Assured: 1.80 Lacks.
    Quarterly Premium: Rs.4, 500.00
    Name: M.S.R.MURTY
    Hi,
    I am the holder of above mentioned policies. I have been sold these policies by your representative.
    1. Kotak will give notice of Surrendering Policy. I had invested two years in Quarterly Premium: Rs.4, 500 I have paid. And 10.000.00 also paid. But he did not add this amount.
    I was issued in 25th Sep, 2009, TO CLEARING-KOTAK LIFE INSURANCE wide chq No.29753.
    Now, I wanted this amount how I getting back. I tried calling customer care & emails both of answers are not satisfied. I was shocked to till date we are not informing about this Amount and one more chq is also in hand. That is amount Rs4500.00. hear that he had been terminated I meet the nearest branch also no use.
    Regards,
    M.S.R.MURTY

  31. jayesh

    To,
    The manager
    Star health &Allied insurance corporation,
    303-304,gold arcade,3rd floor
    3/1 new palasia opposite curewell hospital
    Indore

    Subject:non renewal of policy no. P/20115/01/2011/001775 in the name of Mr.RAM AVTAR GUPTA
    Dear sir,
    In response to your letter no. 01/2011/07 date:21/07/2011 we would like to draw your kind attention I have insured as (medical claim) for the year 2008-09,2009-10&2010-2011 in continuing from your company . You have denied the renewal of policy for the year 2011-2012. Why? All the policies & your letter attached to your kind notice. Now I went to another insurance company for renewal of my policy to continue it as a fresh policy. So kindly tell me why you have denied for renewal?
    Thanking you
    Yours faithfully
    RAM AVTAR GUPTA

  32. vijay kumar yadav

    dear sir/madam,
    i have passed examination of irda from bajaj allianz genral insurance my urn irda no. is BAGI0601110014 and my registration no. is I-041124N0000057 on 23-feb-2011.The license and license no. is not provided by the branch yet.so sir i am facing trouble to getting the buisseness.
    kindly do the need full as soon as possible.

  33. Rakesh Kanugo

    I Rakesh Kanugo has been Resigned from TATA AIG Life Insurance company Ltd. Agency on dated 06.07.2011. But till now dated i have not received my NO Objection Certificate, so you are requesting you for issuing my NOC from TATA AIG.Please reply me at an early date. i had already submitted Format from TALIC on 02.08.2011 & i have a receipt
    licence no. – 3612998
    Thanking You
    Rakesh Kanugo
    B-45, U.I.T.,
    Pratap Nagar,
    Jodhpur

  34. Nimish Jha

    Hi

    (Ref No 1101370331 Prospect no 8333301P of Apollo Munich Health Insurance)
    I have taken a 3 policies from Apollo Munich Health Insurance on 20 sept 2011 with a total amount of Rs 10268 through cheque for myself , my wife and my daughter
    Now i got a call from the same advisor today ie. on 21 sept that they can’t issue me the policy for my daughter as she is not more than 90 days.

    So the discount of 10% is been cancelled on the other two policy as it is only possible if a person takes more than two policies as told by your insurance advisor to me.
    So now my amount is been changed for the 2 policies which i have taken for myself and my wife.

    Again i have to pay separately for my daughters policy when she is more than 90 days ie on 9 oct 2011for which i would be charged Rs 1500 more than what the advisor suggested earlier
    Now the most important thing is without informing these things to me on 21 sept 2011 the insurance advisor logged in 2 policies ie. mine and my wife’s policy without my consent just to increase the number of policies in his monthly target
    This is very upsetting for me as these policies always lies on utmost faith.
    If this is happening the very next day of taking the policy i wonder how these people will support us in our ill situations

    However i have stopped my cheque no 575999 of IOB dated 20 sept 2011
    My Details
    Nimish Jha Dob 06/06/1982 Address: 16/204 Vasundhara GZB UP-201012 Tel no: 9810856814

    I want you to look into the matter and do the needfull

  35. S.RAJKUMAR

    I had invested 1st year 1L,second year 25,000/, 3rd year 25,000/ at HDFC SL and 3rd year completed on 29th Aug 11,and the company told verbly that I need not pay further,it will grow after some time.But all of sudden the company they themself closed the policy and returned only Rs.95000/ instead I had paid Rs.1,50,000/.HDFC LOOTED MY 55,000/ AT A STRETCH.I had briefly made complaints four times to IRDA & HDFC through mail,but no response from IRDA&HDFC. After seeing all above complaints from investors it is wonder how Govt is allowing this type of cheatings made by HDFC and other companies.It seems Govt ie IRDA is collecting deposit of Rs.100 crores from insurance companies and giving lisence to run. IRDA can settle to affected persons from deposit amount and it will be a lesson to companies .IRDA, please help us.BEWARE OF HDFC’ S FRAUD.

    • S Rajkumar

      Do you think it was a secure investment ? If yes, then you have partial fault in this , or I must say a lot of fault .

      It was a equity product with high costs to it , which was cut and then markets went down because of which your fund has also gone down . So dont blame companies becasuee you didnt buy the product properly without understanding what is it .

      I agree with you that IRDA is not doing a lot of what they should do , but thats secondary

      Manish

  36. sanjay srivastava

    sir pls hme ye bataye kya vcare life ka reliance life insurance company ka tieup hai kyoki v care rs 30000/me cash flow plan de rhe aur 50 policy pr 1 alto 2 year ka premum free

  37. Padam Bhandari

    Dear sir,
    I made a complaint to IRDA token no -09-11-019884 against Kotak old mutual fund
    probable date of disposal was given as 7th oct. 2011, while date of complaint was 22nd sept. 2011.
    I have sent reminders to irda complaint cell, but heard nothing.
    I want to know status of my complaint,where should I approach.
    Thanks,
    Padam Bhandari

  38. Padam Bhandari

    Dear sir,
    I made a complaint to IRDA token no -09-11-019884 against Kotak old mutual fund
    probable date of disposal was given as 7th oct. 2011, while date of complaint was 22nd sept. 2011.
    I have sent reminders to irda complaint cell, but heard nothing.
    I want to know status of my complaint,where should I approach.
    Thanks,
    Padam Bhandari

      • Salm

        There are many ways customers seek redressal on their complaints, via IRDA or Ombudsman.

        What about agents? Very often, even good agents are fed up with the way their insurance companies work. No response from companies on their request submitted in regards to their agency license and so on..

        Is it possible to file RTI on pvt insurance companies? If not, what is the way out.

        – Employees can approach their HR departments for complaints
        – Customers can approach company nodal officer
        – But there are no professional body within the company or in the government side to address grievances of agents. ( Many Agents usually serve the company more number of years than any employees and in many cases they play a major role in insurance business all over but still neglected by Insurance council and Regulatory authorities.

        What to do in these circumstances?
        Salm

          • Salm

            Manish,

            IRDA never reply to the mail send by agents. I and few of my co agents experienced it. It is a waste of time..

            I cannot file RTI with IRDA or Ombudsman because the primary issue ( Not approving my agency request) is not with them but with the pvt companies.

            Ombudsman will not entertain agents and they simply say their body is meant for sorting out customer issues not issues related to Insurance agents.

            Now what I can do sort out the issue. Request was forwarded in July 2012 not almost one year and it is still pending. It is worst than government organization.

  39. SUNNY

    My uncle wants to complain to IRDA but he is not familiar to internet thats why
    he does not have any email id can i complain from my email id on behalf of him

  40. NIRMAL JAIN

    I AM MAKE SOME POLICY FROM HDFC BANK .
    BUT I AM NOT SATISFIED FROM THIS POLICY THEN I ASK
    CLOSED POLICY
    PL. TAKE MY COMPLAIN IN IRDA AND HELP US

  41. NIRMAL JAIN

    Hdfc bank officer has told if you need loan you have made policy . They are daily force to give cheque . We are given three cheques son of Mr. Shantilal Jain; proprieter of M/S. tarachand rameshkumar, Mr. Nirmal Jain and Mr. Pradeep jain and proprieter of M/s. nirmalchand pradeepkumar Mr. Roshan Jain. They are present cheque before loan amount deposite in our account. We are daily complaining to HDFC Bank to freelock the policy and refund whole amount. They are not taking any action to refund and wasting our time from 18/11/2011; as once policy papers are ready it is not possible to cancel the policy. they are not giving form of freelock. they are also not telling charges deducted yearly and daily basis from our premium account. They are cheating us.

    Is there any rule or noms made by indian govt.,RBI or insurance companies to make policy first to get loan.
    So, we need help from you. Please kindly help us to continue our business casually and easily. Thank you.
    Roshan Jain – mob no 9826427220
    Nirmal Jain – mob no 9826161222

  42. NITA TRIPATHI

    Dear Sir,

    I was holding ICICI Prudential Life Time Super policy (Policy number: 05225842) and have already paid two premiums. The third premium was due for payment in July 2009. Due to delay, there were frantic calls from ICICI Bombay office for making the payment. On 28th December 2009 when called again from ICICI Prudential Bombay office, I requested them to get the premium collected as assured by their officials at the time of issuing the policy. I was told by their office that a representative would come on 29-12-2009. On 29th Mr. K N Pandey mobile No 9369760 a representative of ICICI prudential came and after verifying his credential from Dehli office in-charge Mr. Mratunjay Sharma Mobile No 09310641728 a cheque for Rs.50000/- was given. He demanded that a photo and a signed copy of form was required to get the lapsed policy restored. these were given to him.

    Later on, finding that instead of a receipt of the premium paid for the old policy (policy number: 05225842),a new policy “LifeStage Assure Pension- policy number: 13129468″ was delivered. This was issued under forged signature.(photocopy attached)
    Soon after the receipt of the new policy in 3rd week of jan-2010, the matter was reported to the company’s representative Mr. K.N. Pandey and his immediate superior Mr. Akhilesh Gupta Financial adviser of ICICI prudential Mob. no 09838506002 and Delhi office Mr. M Sharma.
    They accepted their mistake and I was assured that the new policy will be closed and the amount of the premium will be transferred in my old policy no: 05225842.I trusted them since they begged saying that if the matter was reported, they were to lose their jobs.

    But, having failed in my efforts the matter was reported to the chairman ICICI Prudential in September 2010. I never got the reply but when I presented all the documents before ICICI Prudential Manager at Kanpur office I was given a copy of reply sent by the Bombay office in Sept 2010.
    (photocopy attached)

    The local office after having gone through the records and finding my complaint genuine, they again sent the complaint to Bombay office and I was asked to wait. Again there has been no communication from Bombay office but on my approach to local office I have been given a copy which is ditto of the previous reply.(photocopy attached)

    On the advice of local branch manager to save my one Lac rupees deposited earlier in policy No. 05225842, I have borrowed the money to deposit Rs ONE Lac i.e. two years premium to get the policy revived. The amount has been debited from my account on 26/05/2011 but I have not yet received any communication regarding revival of my policy.

    The fraudulently (under forged signature) issued new policy No 13129468 is still hanging in abeyance and my Rs.50000.00 is at stake. Since I am an old lady with meager source of earning I cannot afford to operate two policies and that’s why I have been trying to get the amount of the second policy credited for the old policy.

    Since now, I have come to know about IRDA can help in such matters I therefore request your good office to look in to my case and help me to get justice.

    Yours faithfully,

    NITA TRIPATHI
    06/12/2011

  43. jagendra kumar sahu

    hello sir i am jagendra sahu agent (ic) of bajaj allianz life insurance company dhamtari branch (chhatisgarh) my agent id code 1000151711 for alloted irda. i already work in balic 2005 to 2008 after renwaled my agent id code 1000151711after my id renwaled & i am prepaired work in 2008 to 2011 but my mistake is not renweled for due date. me also apply for ic code my balic company. balic saying ur agent id 1000151711 is faked ur a fake agent. sir i socked because irda also given form 16 per year & me 3 time achive club membership & good works anytime. sir me deside not setteled my cased after suside anytime for responsble irda & bajaj allianz life insurance company…….

  44. jagendra kumar sahu

    manish sir pls send irda & bajaj life email id or irda & bajaj CO email id, sir i talk with u for mobile pls contect 9826275062, 9685069775

  45. karan

    mai ek company ka insurance nikara tha , 3 sar pahare , ye insurance reniwar nahi hota , es riye mai ne insurance paise wapas mang riye , par company ware paisa dene ke riye mana kardi a wo bor rahe the ki ye porcy ki jab expire day hogi tab paisa wapas dege ?

  46. MD SHAKIL ZAMAN

    i am an adviser of life insurance company from the last 18 months i have already given 9/10 policies which is running till date, now i wanted to change my company weather it is possible or not if possible then what are legal process?
    Do give a proper advice?
    plz reply tis question in both return email address

    thanks & regard

  47. Nikita Kapoor

    Hi,

    I purchased a policy of Tata aig-maha life gold in month of April. But till date i dint receive my bond papers. I decided to decline the policy n i submit a request in month of sep n till date i dint got any feedback from tata aig. i did complaint so may times but no concern on there part. I want to decline that policy bcoz they gave wrong information regarding the tenure of submitting the amount. Please suggest how will i get my money back.

    Thans & Regards
    Nikita

    • Nikita

      Make a round to their office once …. Threaten them to complain to IRDA on this or consumer forum . As you have not got the policy in hand till now you can give back the policy within free lookup period

      Manish

  48. Nikita Kapoor

    Sir,
    Thanks for your reply.
    I went various time n even told them that i will complaint in IRDA but they are not considering my things seriously. All time they said your out look period is finished.Please suggest where i go n complaint..Thanks.

  49. Manish

    IRDA is not useful to individual. I have logged a complaint in IRDA cell in August’11 and its approx 6 month passed but I have not received any single call from IRDA. Even I had follow up with IRDA but they have no update till yet. Its worst customer support.

  50. Vikram

    Getting many fraud phone calls from people pretending to be from IRDA and RBI complaints deptt, offering strange deals on insurance.

    What a shady financial sector we have. Very disappointed by the indian money sector. Very shady business. And the authorities are blind.

    It seems this criminal fraud has been going on for one year now but the IRDA doesn’t really care. Hopeless people.

  51. sandeep lakhanpal

    dear sir,
    my claim is pending from more than one year time in oriental insurance queen road amritsar branch.under the name of yadwinder singh claim file no; is 91. no one is there who here me and done my claim.what can i do sir.pls tell me.all docs r complete.
    regards,
    sandeep lakhanpal

  52. SYED JIBRAN RUFAIE

    SIR,

    THIS IS TO INFORM YOU THAT, PLEASE CANCEL ,MY LIFE POLICY BEARING NO; 14818925 IN THE FREE LOOK PERIOD. ON THE 30/12/2011, I BUY THE ONE LIFE POLICY,

    THROUGH THE HDFC BANK. I TOLD THE CONCERN PERSON TO DEDUCT THE AMOUNT OF RS 200000/= FROM MY SAVING ACCOUNT AND CONSIDER AS THE SINGLE PREMUM ONLY, AS I CANT PAY THE AMOUNT OF RS 200000/= EVERY YEAR, LATTER I COME TO KNOW THAT THEY HAVE CONSIDER MY PREMIUM AS THE REGURAL PREMIUM. NEXT DAY I SEND THE MAIL TO HEAD OFFICE, NOT TO PROCESS MY APPLICATION AND REFUND THE SAME AMOUNT IN MY SAVING ACCOUNT.

    I GOT THE CALL FROM HEAD OFFICE, THAT THEY CANNOT PROCESS TO CANCEL MY APPLICATION, AS THEY REQURED IN WRITTEN CANCELATION LETTER . I AGREED WITH TEAM. BUT THIS IS NOT AT ALL MY FAULT. YESTERDAY, I GOT AT A MAIL MENTION THAT THERE ARE FREELOOK CHARGES. THIS MAIL SHOCKED ME EVEN YOUR AGENT CHEATS ME BUT YOU CHARGES ME. I SEND YOU MANY MAILS NOT TO PROCEES MY CASE AND REFUND THE SAME AMOUNT IN MY ACCOUNT. YOU CAN CHECK THAT????????????????

    I REQUEST TO YOU PLEASE REFUND THE SAME AMOUT OF RS 200000/= IN MY HDFC BANK SAVING ACCOUNT.

    REGARDS

    SYED JIBRAN RUFAIE
    Cell no; 7298623665

  53. ANGLIKA MISHRA

    SIR,
    This is to inform you that I have purchase a policy of SBI life insurance product name shubh nivesh policy no 35010696006 dated 04/01/2011 . In such policy the commitment which has been done to me was not fulfill till now and regarding to matter i have register my complain to company but company is not noticing my complain .In above mention policy the company member commited me that if you will pay a premium of 30000/anum for 5 years then company will pay you 216000+30000(bonus)=246000 Rs. and medical facility by which you can take treatment any where in india on registered hospital only .company member said to me that when you will purchase product company will send you a welcome kit and after three month company will provide you medical card a bond of 246000/= Rs. in the given schedule by company member i have receive welcome kit on september 2011. after this three months has been gone gone but till now i have not got the bond paper and medical facility card till now . kindly look in to my matter.

  54. Kshitija joshi

    My Dad has taken many insurance policies, now getting many phone calls from people pretending to be from IRDA, offering partnership of irda.
    they told that, we are not giving anyone this opportunity ,but u have many policies so we offer this partnership,so for that u have to invest some more amount and one more thing they told that this is confidential …. don’t tell anyone …

    what we do?

    What a shady financial sector we have. Very disappointed by the indian money sector. Very shady business. And the authorities are blind.

    It seems this criminal fraud has been going on for one year now but the IRDA doesn’t really care. Hopeless people.

  55. Kshitija

    i know this is fraud but my dad has already given some amount for that partnership … and still he is believing on them … and he is going to invest some more money for that partnership. and one more thing, my dad recharges their mobile no. also !!! (on phone calls they are saying it’s one kind of gov. procedure)
    On phone that people told that if u not invest some x amt then u will not get partnership and ur invested money too . so my dad is totally listening what they say …
    how i can prove my dad that is all fraud …. please tell me …..

    • Kshitija

      This acknowledged by IRDA itself that this is fraud .. they have issued a notification clearly mentioning that this kind of fraud is going on ..

      http://irda.gov.in/ADMINCMS/cms/frmGeneral_Layout.aspx?page=PageNo937&flag=1&mid=Public%20Notices

      Insurance Regulatory and Development Authority (IRDA) is a regulatory body established by an Act of Parliament to protect the interests of the policyholders, to regulate, promote and ensure orderly growth of the insurance industry and for matters connected therewith or incidental thereto.

      Some instances have been observed by the Authority that general public are receiving calls from individuals who claim to be representatives of IRDA and offering insurance policies of different insurance companies with various benefits (such as offering of scholarship along with policy etc.).

      The general public is hereby informed that Insurance Regulatory and Development Authority is a regulatory body which does not involve directly or through any representative in sale of any kind of insurance or financial products. Any person making any kind of ‘transaction with such individuals/agents will be doing the same at their own risk. If any member of the public notices such instances he/she may lodge a police complaint in the local police station.

      Sd/-
      (Kunnel Prem)
      Consultant and Special Officer (Life)

  56. vikas bhatnagar

    sir
    mere pass call aya ki birla sun life me policy one time krane par ek verna car gift ki ja rhi h lekin rupees cash dene hoge mne three lakh rupees de diye lekin aaj ek mhina ho gya na to koi bond paper aaya h na hi mere paise sir plz me kya kru t

    • Vikas

      Who was the person who took the money from you ? Have you lost your mind that you give cash to someone like this ? Did you get any receipt or any kind of acknowledgement about the money you have paid , from what I can understand , this is fraud !

      Manish

      • n samraj

        greed, complacency and arrogance this is the bane of the current investors but this is just the start. the coming crash in all asset classes will wipe out your life savings. a massive drive to make investors put their savings in stocks thru analysts and blue channels. distribution is on.

  57. ojasvi singh garcha

    my name is charan singh garcha i had taken a policy from tata aig life insurance in march 2011 policy no.c188056264 my grand son has been insured person mr.ojasvi singh garcha his d.o.b 27-4-2007 . i am very upset about policy recieving bcs i have not recieve my policy document till today frommlast one year today i register my complaint in tata aig life complaint no.S002522610 . i request to you that only you can help me about my policy document & plz freelook my policy bcs i am had no taken any step against company plz help me.

  58. sandeep zambad

    I am an Advocate, practising at Yavatmal District Court, (Maharashtra). My Client namely Smt. Kanta wd/o Bhagwan Khadse & Oth. R/o Yavatmal have filed claim petition for getting the compensation amount on account of premature death of deceased Bhagwan Khadse in Motor Vehicle Accident against the I.C.I.C.I. Lombard Gen Insu. Co. Ltd. Mumbai, on Dt. 16/12/2006 in Motor Accident Claims Tribunal, Yavatmal. The said claim petition was partly allowed by the Hon’ble Tribunal prior to @ 14 months, but after various requisition & telephonic message, Insurance Co. have not depositing the compensation amount till to-day nor any notice to the applicants if filing any appeal against the Judgment. Case Details : M.A.C. No. 347/2006, Smt. Kanta + Oth.–v/s– Sachin. Hence, I am kindly requesting you to pleased be issue direction to the concerned Insu. Co. as expeditious as possible. Thanking You.

    • Ravasaheb

      As you are a advocate you can file execution petition for recovery of award amount in the same court, from where you got award.

      Pl go through legal procedure.

      It is your and your clients right, The compensation amount should be recovered, and not to be ………..

      • K.S.Mishra

        You can file case for Recovery just after month as in all judgment as passed by tribunal only one month’s time given to deposit the compensation amount with interest.
        your Recovery Certificate will be well entertained by the MACT and amount will be recovered through District Collector of your area.

  59. Priya Jain

    Sir, I have a issue regarding medical claim insurance Police no. is 1301702825001505 through RELIANCE GENERAL INSURANCE CO. LTD. I have been filling my policy for the past 4 years and I did not claim for a single time. Now in 4 years, almost all the disease have been covered by insurance plan. In the month of October 2011, I have been operated for mammohypertrophy (breast enlargement) and maceration. According to doctor, this was medical necessity to operate on. After operation, when I claimed against my policy which I have taken through Reliance Healthcare, my case has been denied. Please suggest me what is the next protocol to follow and requesting you to take a needful step regarding insurance companies. my no 08860996757, 09953645222

      • Priya Jain

        Sir,
        Company says that this disease does not cover the policy. I had bilateral macromastia with firm nodularity ? fibroadenosis and doctor strictly suggested an operation for this and he said there is no other option to treat this disease other than operation. In the month of October 2011, I have been operated. According to doctor, this was medical necessity to operate on. After operation, when I claimed against my policy which I have taken through Reliance Healthcare, my case has been denied. I have submitted all necessary documents to claim, but they have denied it. I am requesting you to take a needful step regarding insurance companies. Please do this favor to me as I am in need of money.

        My policy no. is 1301702825001505

  60. Sumit Tiwari

    This is regarding fraud done my Aegon Religare with me. This is about the way they approach customer to take policy. I am currently owning a life insurance policy from Aegon Religare which I had taken due to some fake commitment by Aegon Religare Insusrance company agents.
    In last December month I had got a call from the number 0120-3050600 saying that we are from IRDA. If u have any issue with any of your last policy or any issue with any of insurance company we will resolve your issue. We are from IRDA and we resolve customer issues. So I had one issue with one of my last policy with Birla Sun Life. I had taken a life insurance policy from in Feb 2008 of Rs 36000 with 3 years locking period. I had paid only first install n failed to pay next two instalments due to some financial problem. After 3 years in 2011 when I approached to Birla Sun Life they said that my policy is lapsed and I will not get any amount and my whole Rs 36000 has been recovered under some fee for this policy. After that I had just forgotten that loss.
    In last December 2011 I got a call from IRDA (from number 0120-3050600 saying they are from IRDA) saying that your last policy premium will be recovered as we are from IRDA and we will give one regulatory to Birla Sun Life to return your money back but I’ll not get this amount directly to my account. What I need to do is to take a policy from Aegon Religare for the same amount Rs 36000. This policy will be actually for 16 years with 10 years locking period. But Due to IRDA intervention your policy will be for only 3 months locking period. Your first year premium will be paid by amount from Birla Sun Life policy and I need to pay another Rs 36000 as current year premium and I need to pay next year premium and then 4th year I can withdraw the amount which will be around 1.6L due to some calculation. Over and above that they committed that company will pay agent commission to my account which will be 25% of yearly premium. They will bypass agent from my policy.
    Every time whenever I got call from Aegon Religare I got a call from them that I have to just listen what they are saying. I don’t have to disclose anything any discussion which is happening with IRDA. IRDA will take care everything. You will get one statement mentioning all Agent commission and your last policy premium from Birla Sun Life.
    On 5th Jan I got the policy document and it was a normal policy for 16 years with 10 years blocking period. When I approached the same person he said a separate statement will be generated for you with all the details as communicated. Also they are very perfectionist. They were continuously in contact with me till 18th Jan that I’ll get a separate statement. They know that I can cancel the policy within 15 days of receiving the documents so they were contacting me so that I’ll be convinced and cannot cancel the policy. But after 20th Jan they are neither picking my call nor calling me.
    So they have found a new way by picking weak vain of customer by giving promise that old lapsed policy amount will be recovered as well you will get agent commission. I had taken this policy bcaz of tenure will be 3 years as well as I’ll get agent commission with last policy lapsed amount.
    The person whom I was in continuous contact was Anjali Oberai. Her mobile number is 09999773643 and direct landline number is 0120-4396848. I have called many times on these two numbers to her. Before 20th Jan she entertained all my calls but now she is not picking my call. Also same policy benefits were explained to me by Neha Chaturvedi one of senior person of IRDA from Hyderabad. Anjali Oberai represented Neha Chaturvedias senior person from IRDA from Hyderabad and she came to NCR for some time.
    Many times I had doubt on them but due to greed of recovery of my loosed last policy amount and getting agent commission I was cheated by them.
    I know it’s completely my fault. But I would like to take in focus of all so that nobody can be cheated.

  61. Preetam Singh

    Dear Sir,
    I purchased 2 No. policies on dated 11.06.2008 and 12.06.2008 on annual premium two lakhs and one lakh (half yearly payment mode) respectively from HDFC SLIC. At the time of purchase of both policies at my home, I was committed by the BDM that I will got 60 times risk cover of the annual premium and lock in period will be 3 years.
    I got both the policy documents No.11923188 and 11931210 in the last week of July 2008 and observed that the terms and conditions were not fulfilled in the policies as per committed by BDM at the time of purchased. Next day I went to BDM with agent and asked him for misecommitment. He told me that due to some communication gap it has happened. He assured me that the HDFC will issue me new policies within few days duly rectified. He told me that no need to refund the policies documents. He advised me to hold the policies with me till received new policies by assuring that the old policies will automatically be discontinued after issued new policies.
    After few days I again went to BDM but he was not in the branch and it comes to known that the concern BDM has been left out the HDFC. Other officials answered me since the case was handling by that BDM, they are not able to rectify the policies. Since the date I am continuously in touch with HDFC but no solution is being carried out in my case. I have already sent complaint to IRDA 3 – 4 times by mail. I have lost my mental peace and valuable time also.
    You are requested kindly take necessary against HDFC and arrange to refund my money as earlier as possible.
    Thanks….. Preetam Singh, C-6/7, ONGC Colony, Dehradun(Uttarakhand) Ph-0135- 2755462 & 2796034, Mob.-09435715845.

    • Preetam

      Sadly .. Its tough to do anything in this case . You were mis-sold , but your trust has costed you. The fraud was done by the BDM and not the HDFC per se . It was done for commissions only and its clear becuase the BDM made sure that you dont return the policy till he gets his commission . Did you ever enquire about the policy terms and condition before you bought it ? Why did you trust the BDM? Did you ask him to give things in writing ?

      Manish

  62. TAV Krishan mohan

    Respected Sir,

    Sub:- No payment for the policy by LIC Branch-No response to the mails and letter-
    Regarding.
    Ref: 1.My LIC Policy No: 62299352 taken on 19-07-1985.,
    2. My LIC Policy No: 62299352 expires on 10-07-2010.
    3. My letter to the LIC Branch on 21-11-2011.
    4. My mail to the grievance cell in the month of Dec 2011.

    I have taken the Annual LIC Policy No: 62299352 through LIC agent in the year 1985. The policy was over by the year 2010.

    I have been regular in my annual premium (Rs.1718/-) payment for this policy for 25 years till it got over.

    I wrote a letter to the concerned branch of LIC and also sent a mail to the grievances cell regarding fate of the policy taken by me and also the non-payment of the amount.

    There is no response from either LIC Malakpet Branch, Tirumala Towers, Judges
    Colony, Hyderabad or from the LIC main branch till date. Hence I seek your support and earnestly hope that you would take interest in this matter.

    Thanking you,
    With Kind regards,

    TAV KRISHNA MOHAN.
    LIC Policy Holder 62299352.

  63. satish chand bansal

    I have surrendered my lic ulip policy on 01-10-2010 at jeevan prakash 2nd floor distt.branch office sanjay place agra .but my surrendered value has not paid up to today(01-03-2012).please handle this matter .thanks. s c bansal

  64. abhi

    Dear

    Please us to find out whether i am geting right call from serviece center of IRDA
    I am geting some calls from 1164783425 in which they are claiming they willhelp me to get my entire ammount from reliance life , I have took 50000/-rs primum policy in 2007 and i have paid sum of 150000/- in three installments now my fund value is 105000/- rs .
    from said phone no i am regulerly recevieng phone call for redumpution of entire ammount which i have deposited is this call righ or fake .

  65. Anand Mittal

    Sir,

    I am a Police holder of Reliance Life Insurance , I am receiving regular phone call form the following Number and they are used the name of IRDA and insist me to change your plan, remove your agent code your bonus amount is already with IRDA, you have to deposite 50% of Bonus amt and the same will be returned to you after six month.

    8130685636
    1409800430
    8130685869
    1204584700

    Pl. confirm the above nos are IRDA.
    Can i invest any amount as per the call.

    Pl give response.

    Regards,

    Anand Mittal
    Cell _ 09425050170

    • gopal

      are ye reliance wale tau sabse bade chor hain…….they loot the hard earned money of local public….harrare their employees…..all they do is fraud….1 of their employee named-Rajesh Sharma, Branch Manager, jaipur has arrested by police for harrsing 1 of her agent’s employee sapna, he is charged for sexual harrasement, having legal case against him………but still he is in the job with reliance life insurance company……shame on the company, shamne on the system, shame on the country…..RELIANCE IS ALL ABOUT HARASMENT AND FRAUD AND CHETING…..they are swalloing the public money and intrest…..GOPAL…

  66. mohankumar

    hi manish
    i took a policy from tata-aig lic. the original policy bond has been received after 11 months. i submitted the same for free look period cancellation after 7 days from receipt of the policy bond. but tata-aig lic authrities rejected the claim for cancellation. regarding this matter what is the IRDA rule for free look period cancellation.
    pl give ur advice.

    • Mohan

      You should be right on your part , Free look up starts from the day you get your policy in hand , ask them to consider it or else you will complain to IRDA and insurance ombudsman and then go to consumer forum , tell them and do it if they dont budge !

  67. Vinod

    Hi Manish,
    I had recently opted for SBI shubh nivesh whole life with a premium of Rs 50000 for a period of 5 years.When i got the policy document the sum assured was 195000 on maturity with a small bonus and on death i get 195000.Do you think i have opted the right plan.
    Also could you help in choosing a right ULIP plan from any good insurance company and what duration would it be worth to invest in which would yield me good returns.I am assuming dividend payout would be better than growth?

    • vijay garg

      if it is under free look in period..cancel it immediately..otherwise check whether you had signed policy illustration chart.. it might be possible that agent forged your sign on that chart..if it is, then lodge a complaint with company and get your money back…please invest into SIP for long term growth..

  68. TAV KRISHNA M0HAN.

    Dear Sir,
    I seek your good office as I do not get any response to my letter or quiry.
    Probably response to my request about the fate of the premium would have solved this trauma.
    Thanks,
    With regards,
    Yours Sincerely,
    tav krishna mohan.
    LIC Policy Holder 62299352.
    Dt: 23rd April 2012.

    COPY OF THE LETTER SENT TO CUSTOMER SERVICE SECUNDERABAD ON IST MAR 2012.

    Person In Charge,
    Customer Service,Secunderabad
    LIC of India,
    12-8-422/3, Mettuguda,
    Main Road Secunderabad – 500017.

    Respected Sir,

    Sub:- No payment for the policy by LIC Branch-No response to the
    letter-Reg.
    Ref: 1.My LIC Policy No: 62299352 taken on 19-07-1985.,
    2. My LIC Policy No: 62299352 expires on 10-07-2010.
    3. My letter to the LIC Branch on 21-11-2011.
    4. My mail to the grievance cell in the month of Dec 2011.

    I have taken the Annual LIC Endowment (With accident benefit) Policy
    No:62299352 through LIC agent in the year 1985. The policy was over by
    the year 2010.

    I have been regular in my annual premium (Rs.1718/-)payment for this
    policy for 25 years till it got over.

    I wrote a letter to the concerned branch of LIC and also sent a mail
    to the grievances cell regarding fate of the policy taken by me and
    also the non-payment of the amount.

    There is no response from either LIC Malakpet Branch, Tirumala Towers,
    Judges Colony, Hyderabad or from the LIC main branch till date. This
    branch used to collect the premiumn amount given by me every year by
    cheque.

    This branch even made the payment for my Endowment Assurance Policy
    62299353 expired in 2010.

    Hence I seek your support and earnestly

    Hope that you would take interest in this matter.

    Thanking you,
    WithKind regards,

    TAV KRISHNA MOHAN.
    LIC Policy Holder 62299352.
    Dt;1-03-2012.

    PS:
    I had intimated concerned person of IRDA by mail only.
    I had written letter to the concened (Malakpet, Hyderabad) BM sometime in the month of Nov 2011.
    This for your perusal and necessary favouable action.
    Thanking you,
    TAV KRISHNA MOHAN.

  69. Narender Chauhan

    Dear Manish Ji,

    My late bother in law was holding a salary account with Axis bank. Axix bank had given an insurance of 2 Lac on this salary account.
    Last year in February my bother in law met with an axidenet and he passed away. We claimed for this insaurance amount after his death. Bank gave us some papers to fill and submit in the branch of Bajaj Alianz Co. We submitted the same. After some they again gave us the same papers of other insurance company of New India Insurance. We again submitted these pepers in Sep 2011.
    But till date we have not received any reply either from bank or from insurance company. After regular follow up with branch we got some telephone nos of the insurance company. We contacted them in this regard but they told that they did not received any papers. Then we contacted the Axis branch and they said that they can not do any this in this regard because their duty is only up to forward the desired documents in the concern insaurance company. After that they can not do any thing.
    Now we are not getting proper response from bank. You are requested to guide us so that we can get the our right.

    Regards
    Narender

  70. deepak

    i also Received a call from a number 01206470443 saying that he is from IRDA and I will get a bonus of atleast Rs. 20000- for the insurance policy that I had taken few years back from hdfcsl. However, Il had to make an investment of Rs. 25000/- for birla sun life insurance company. but i have no recieved documents of birla sun life insurance company.ANY ONE CAN TELL WHAT I DO FOR MY PAYMENT BACK. MOBILE NO ALSO THAT FRAUD PERSON KAPIL MALHOTRA 09953810927, PLS SOMEONE HELP ME WHAT I DO FOR MY 25000 BACK MONEY. 8725819577 CALL ME IF ANYONE HAVE SOLUTION

  71. RANJAN KUMAR

    hi sir i have taken a policey sice 2008 . and in 2012 in before month some one call me for renewal it for 20300 i have paid it , now i have new policey no 500766484 , agent name narendra from meerut

  72. Jyoti Shukla

    Respected Sir,

    I was a Insurance adviser in Bharti Axa Insurance Co. in (Oct-2008 ) & my licence . was 4750505, but i did, not done any single policy in Bharti Axa Co. so for as my Devlopment officer in LIC Mr. T R Kachi ( 94254-17153 ) said if you did not done any single policy in Bharti Axa. so you do not need to take Cancellation or NOC with your old insurance co. ( Bharti Axa ) so that i did not apply for Cancellation or NOC with Bharti Axa Co. & after 2-3 month later some body suggest me to join LIC & no body told me to cancel my licence no. in Bharti Axa Co.

    Than I join LIC & did good job at about 60-70 policy , but when i my time to come for renew of licence no. with LIC , I submitt DD of Renew amount , i saw that my DD has back LIC officer say that you have to cancel your licence with Bharti Axa Co. now that i request for cancel my licence to Bharti Axa. So i have received only NOC with Bharti end & say that you can busuness with any Insurance Co. they have no. objection .But in IRDA site in PAN look up my PAN no. ( CBPS9011A ) is showing details of Bharti Axa Co. It means till now i am adviser of Bharti Axa Co.

    So that i unable to continue my Insurance work with LIC & my Commission is also pending with last 5-6 month & my financial condition is going to very bed because i can not do any work with LIC because my Image is very good in Insurance agents & i did very hard work with LIC. ( Licence No. is 4981757 )

    & from that time i have Call , Mail & Fax also to Baharti Axa. Co. in 8-10 time but till time we have no receive any response with Bharti Axa. Co. end & also his local office end in Jabalpur.

    Sir I many time ( 6-7 ) fax to Bharti Axa. Office in Mumbai No. 91+2240306347. & i also send hard to my to thire mumbai address :-
    Bharti Axa Life Insurance Co.
    Unit 601/602 , 6th floor,
    Raheja Titanium,
    Opp. western Express Highly
    Gregaon( East)
    Mumbai ( 400063)

    & i also CC to.

    Shri S.K. Jain,
    Join Director
    IRDA
    Parishram Bhavanam,
    Baseer Bagh,
    Hyderabad.

    & many time call to his Bharti Axa. told free no. 18001024444

    Sir,
    Please Cancel my PAN no. ( CCBPS 9011A ) help me so that i continue my Insurence work with LIC .

    & Live to my life life before. Please help me.

    Regards
    Jyoti Shukla

  73. mahesh chhaparwar

    good morning sir,
    I am agent at bhilwara (raj.) of LIC. IRDA licence no. 1257125 (23 jun 2003),my pan no. ADUPC0650R. My pan card no. use in HDFC but i am not interested in HDFC so please sir my pan card remove from HDFC and alOW to work in LIC.

  74. Kanaiyalal Girdherlal Shah

    From;-Kanaiyalal Girdherlal Shah,
    (K.G.Shah),4/7,Sector,Samratnagar,
    Isanpur,Ahmedabad,382443,(Gujarat),
    M.B.919426769849,079-25836614(R),
    Dt.28/06/2012,
    Sub:- Complaint against National Insurance Co.Ltd,
    Ref:- (1Master policy no.NICL/61/01260/149/003/1998-1999,for K.G.Shah, Known as Janta Personal Accident Policy(JPA),
    (2)Master policy no.NICL/61/01259/149/003/1998-1999,for my wife Namely Bhartiben K.Shah (B.K.Shah)Known as Janta Personal Accident Policy(JPA),
    Dear Sir,
    I had send my detail complaint to you for natural and fair Justice by your helping hand,
    I had taken two policy in 1998/1999 by National Insurance Co.Ltd,as per above ref.1&2,
    My Accedent had accured on meed night on 20/12/2009 and I had appeared in the arthopidic hospital (i.e.near by my resident)on 21/12/2009,I had taken treatment with Complate bed rest for about six months,
    I had applied since 28/01/2010 for the accident claimed to appropriate authority of the company,
    On the policy had company had mentioned the amount of Rs.3,00,000/-(Three Lacks)and period from 09/04/1999 to 08/04/2010,
    But sorry to say that till date company had d’not granted any accidental amount of Rs.3,00,000/-(Three Lacks)or My Premium amount which I had paid to the Company,vide Nutan Nagrik Co Op.Bank Chq.no.4084of April 1999,Rs.1170/-,
    My Canthi corresponding since 28/01/2010 to 28/05/2012,Company had don with com. Only Rs.90/-instead of Rs.3,00,000/-Or Full Premium with necessary Due Interest as per bank Rate up till Date. Did not paid,
    Kindly arrange to thoroughly scrutinized my case and do the need full fair and natural justice and oblidge.I had atteached a copy for your necessary information and justified action please.
    Thanking in advance To,
    General Manager
    National Insurance Company
    Ahmedabad Regional Office.
    Subject : Claim of the paid amount.

    This is in reference to my previous correspondence done to your office date 28-01-2012 and reply from your office, date of which is not specified on the letter but I received it on 10-02-2012 dated.

    For your ready reference I will give you the brief details of my problems.

    My 1st Policy No. is NICL/61/01260/149/003/1998-199
    And another policy
    My 2nd Policy No. is NICL/61/01259/149/003/1998-199

    I have taken this JANTA policy on 09-04-1999 and the maturity date of the same is 08-04-2010.

    I do agree that the company had terminated the policy via the notice in the new paper. In this reference I would like to know various details which are as under
    1. Have the company taken any consent of policy holder before the cancellation of the policy.

    2. Does the company keep the record like Policy holder Name and Address, Contact number ect.
    a. If yes then why company have not taken any initiative to informing the policy holder before terminating or cancelling the policy.
    b. If No, then what if we don’t use the newspaper or any other public media by which the policy holder get the information of the same.

    3. Even if the company have given the notice in the public media, then why the company has not taken any interest of the payment to the unclaimed policy and its holders.

    4. Even if, I agree upon the above mentioned point with the company and its policy then dose it means that company is authorized for not making the payment to the policy holder.
    I guess No
    In my case the company have taken the amount of Rs. 1170/- + Rs. 780/- that comes to Rs. 1950/-. But have returned my only Rs. 90/- + Rs 115/- i.e. Rs. 205/-, I always have the right to ask that if the company has taken the dictator type of decision of terminating the policy and it is fully the decision of the company than why I am the one who bare the loss of Rs. 1745/- plus the interest of the same.

    5. Not only that but I had a major accident on 20-12-2009 and had huge expense during those period and according to the policy terms and conditions I was eligible of getting that amount to be paid by the company so that dose add insult to the injury.

    Now I will try to give you some brief detail of my personal life. I am a 72 Year old person and living on my retired life on the pension. I am suffering from a severe money crisis. I do plea you to make the payment on the fire footing basis. So it dose a world of good to my financial position.

    Expecting your affirmative and prompt steps and reply.

    Thanks in advance for taking some personal intense on my case.

    Thanks & Regards

    Kanaiyalal G. Shah
    4/7, Sector, Samratnagar,
    Isanpur, Ahmedabad 382443
    12/02/2012
    Your’s faithfully,
    (K.G.Shah)

  75. DR. NIRMAL KUMAR BHATTACHARYA

     Dear Sir,
    I took a life Insurance policy from M/S. Kotak Mahindra Old Mutual Life Insurance Policy in 2009 vide my policy no 01358351.

    I deposited Rs.12,000/- as first year premium for the above policy but I have not yet received the subject policy document. In this regard, I requested by writing to the company to provide me the policy document. They informed vide their letter no Nil dated 08th Jan,2010 that my policy document had sent to my mailing address through speed post on 14th Oct,2009 through POD number ED882051269IN. I enquired the above POD from General Post office, Dehradun whereabouts my letter. The GPO informed that the above POD number is not the number of any post office of India being issued as POD.

    The issue again I informed to the company and requested to sent the policy document but thereafter no reply I have been received since then in spite of my repeated request and reminder.

    Moreover, the company has facilitated only a single toll free number 1800-209-8800 where I have lodged time and again my compliant but all were in vain.

    Due to the above circumstances and without policy document, I could not take further risk to deposit further premium.

    As per the total dealing of the company shows that the company is simply cheating of heard earn money of general poor people by giving the name of IRDA.

    Your good office is hereby requested to take an immediate action with the M/S. Kotak Mahindra Old Mutual Life Insurance to refund my money deposited as premium of Rs.12,000/- along with three years interest for the same as they did not issue the required policy documents to my present following address;.
    N.K.Bhattacharya,”sourab”,
    Babu para main Road, (opposite of ICICI bank ATM),
    Siliguri-734004, WestBengal.
    with regards,

    yoursfaithfully,
    Dr.N.K.Bhattacharya,
    Mobile No. 8145791384,email : nirmal6564@gmail.com dated 09.06.2012

  76. Jayanta Kumar Seal

    Subjest :– Complain against ICICI Lombard General Insurance their surprising iresposibility as well as insulting attitude towards myself, a customer of them since January 2012 after buying a NANO CX car from M/S R.D. Motors Raghunathpur, Kolkata with a certificate cum policy No. 3001/TM283680/01/000valid up-to 23/01/2013.

    My car no. WB 26R 0125 met with an accident on last 12th April 2012. The car was highly damaged. On 14th April 2012 I informed them about the accident placed my insurance claim through E-Mail. But getting no reply, again on 19th April 2012 I sent another E-Mail. I got their reply E-Mail on 19th April 2012 in which they assured me to inspect and take necessary action within 72 hours. But nobody came. Again their Customer Support Team sent another mail in which they gave me one ID number to be used in all further correspondence and said that by 1st May 2012 definitely they would come and take action. This time also I got no result. Nobody came and no action was taken from their end. Lastly they sent another E-Mail in which they promised to come and to take action within 48 hours. But the result is the same as before.

    However, for your kind in formation, I am a partially handicapped person and for my daily activities car is essential. Without car I have to hire taxi and daily I have to bear an extra expense of five to six hundred rupees as taxi fare.. all these are happening only due to the negligence of ICICI Lombard General Insurance.

    Now being too much harassed I earnestly request you to kindly to intervence into this matter and to take such action so that I may get fruitful remedy including compensation as early as possible.

    Yours faithfully,
    Jayanta Kumar Seal,
    A-9/5, Bidhan Abasan,
    FB block, Sector-III,
    Kolkata – 700097

    dated – 17th June 2012

    Contact Numbers — +913323583545 and +919830218338

  77. vimlesh yadav

    My truck no.UP75M1249 was stolen in the month of February 2011 and FIR was lodged at P.S Sikhohabad Distt.Firozabad. My vehicle was insured with The New India Assurance Co, 2/214, Civil Lines, Agra. All Investigation of FR duly court accepted have been submitted to Insurance Co. but they are not settle my claim although about 1 1/4 years passed but they are settle my claim till date. My financer M/s Kotak Mahindra Bank, Agra are pressing hard for settlement of theft claim but insurance co. denied for payment. Kindly intervene in the matter and advice insurance co. for early payment as day to day interest is increasing.

    Vimlesh Yadav
    Mob.no.09412570959

  78. Reena

    Sir,
    I am a customer of Aviva Life Insurance Co.Ltd. My Policy No is TDW3118844.
    I have asked to continually 10 months to Aviva branch office and customer care again and again for provide me my original document with written request letter but they ignored it. After some days ago I have received a call from Aviva Life Insurance side they asked me your original policy document was delivered to you when you come in branch.after that call my husband Mr Rajender Kumar go to Aviva Hisar branch Mr. Parveen Khatri (operation) see him a signature of my (Reena) but that signature was not my signature. That signature is fake signature.

    I am also courier a request to Aviva Life Head Office POD No. is 206214779 (ON Dot Courier) dated 30/07/2012.

    Now I am really disappointed and fill very harassment. Dou to Aviva Life Insurance Co Ltd I am fills very mentally presser.

    I am request to you please Help me and provide me my original document
    Please take some immediate action.

    Thank You

    Date 08/08/2012
    REENA
    Policy No: – TDW3118844

  79. IAM K.KRISHNA MOHAN
    The former Trainee
    in
    BAJAJ ALLIANZ LIFE INSURNCE.
    MOBILE No.8050370269
    Given business to the
    BALIC.
    I DID NOT GET MY COMMISSION Rs.10,000/- As on today.
    TUSHARKANT
    (AREA MANAGER, PUNE),
    MOBILE No.9886742502
    has cheating me by telling it is not sanctioned by HEAD OFFICE.
    AS I HAVE DONE SUMMER INTERNSHIP PROGRAMME (SIP)IN BAJAJ ALLIANZ LIFE INSURNCE, Malleshwaram branch from ICFAI NATIONAL COLLEGE,BELLARY.(KARNATAKA STATE).IN THE YEAR AUG 2005. I HAVE GIVEN 1LAKH BUSINESS TO THE COMPANY. At that time
    Mr.TUSHARKANT WAS WORKING AS SALES MANAGER
    MOBILE No.9886742502
    IN MALLESHWARAM BRANCH.
    my college did not take interst to solve.I HAVE FULL DETAILS OF THE CUSTOMERS WHAT I MADE. I NEED JUSTICE.suggest what to do?who wil solve my problem.

  80. Kalpana Nainawati

    Kalpana( Nainawati) Doshi
    15, Gayatri Nagar, Sector-5, H.M., Udaipur
    Ph. No 0294-2463217(R), 09214446389(M)
    13 Sep’2012
    To,
    The Manager,
    Consumer affairs Department,
    Insurance Regulatory and Development Authority,
    9th Floor, United Towers,
    Basheer bagh, Hyderabad

    Subject: For complaining of fraud against Max Newyork Life Insurance company
    (Policy No. : 704464965)

    Dear Sir,

    With reference to above subject, I would like to say that I took an insurance policy of Max Newyork Life Insurance in 2008 for Rs. 25,000. At the time of inception of the policy I am being told that I have to pay only three premiums in these policy and after completing three years I can withdraw our amount with handsome returns.
    But agent, Mrs Nitu Lalawat(Agent Code : 210525) slyly & with greed, filled the column for the term of policy as ‘annual’ in which I have to make minimum three annual payments. This she did it only to get huge commissions.
    Today, when I ask the policy NAV, I found the fund value as only Rs 61000/- against the deposited 75,000, means a total loss of Rs 14,000/=
    Except to this when I went to surrender my policy, the co. informed me there will be 35% deduction too of total value since I didn’t pay five minimum installments. Sir, I ‘ve been inhumanly cheated. I am unemployed and financially poor; I can’t bear this huge loss(14000/- + 35% of 61000/-).
    Further I was not informed of the exorbitant charges the co. levy on my investment.
    Sir, my request is to please take action against this fraudulent company. Since they hide the fact & do incompetent practice. Also they exploit the poor people like us.
    Please sir, take strict action against Max Newyork Life Insurance.

    Pl. do the needful at the earliest in this regard.
    Thank you very much in advance & look forward for your immediate and favorable response on the issue.

    Regards,
    Kalpana Nainawati
    09214446389(M)
    Email: kalpna_doshi@yahoo.com
    Date: 13 Sept’2012

    • Shaista Saifee

      I have the Exactly the same complaint as Ms. Kalpana Nainawati against Max New york Life Insurance. Not only was I missold this policy but my signatures on the policy has been forged which has come to light now. I have filed a complaint with the police after failing to get any favorable response from the company itself. This company should be punished for fooling people.

        • Shaista Saifee

          The police are investigating the case. They got the original policy papers from the company after which it was clear that my signatures were fake. They would be getting a handwriting expert to confirm.
          I just wish I wouldn’t have to go through all this. I have been suffering a lot of mental stress since the time I found out the truth behind this policy.
          All I wanted was to invest my savings and I never thought that such a reputed company like Max New York would stoop to such levels to rob people. I am just a homemaker. I have paid Rs 75000 as premium fr three years and was assured good returns at the end of the 5th year which would have been December 2012. And now I have come to know that the policy is a long term one and I would be getting returns to the amount of Rs 4000 per annum for 15 years, from the time I turn 60 till the age of 75 years. I am 38 yrs now. This doesn’t make sense at all. This is not the policy I signed up for.
          Regards,
          Shaista Saifee

          • shambhavi

            Same case happened with my father. He took a monthly premium policy from pnb metlife by believing an agents fake details that it is one time premium policy.We complained to the pnb but they reverted that the policy cannot be cancelled & they have send the detailed policy,terms & conditions documents/prospectus to my father.
            I agree but my concern is the policy documents send were all in English language which my father could not understand and trusted the employee’s fake details and invested in the policy.
            The Grievance Redressal Team of pnb metlife wrote to us that they cannot cancel the policy and we have an option to surrender the policy in which my father will have to pay the premium for 3 years regularly.As he cannot pay the premium for 3 years due to financial reasons,the surrendering of the policy is not possible.
            The worst part is that I complained in IRDA and dropped several mails but they did not reply even to a single one. What are the other options available to get back our money?? It has been 6 months since I am trying to solve the issue.

  81. sunil

    sir i m frm firozabad.a agent came 2 mi house nd said 2 me,”give me your accont number nd singed at plane paper nd told me your 3rd return is cming from l.i.c..
    L.i.c. Does not send a check throug post
    i signed nd give him photocopy of pasbook.
    But he cut half payment of my check nd assigned me 1 lakh.this insident cam 2 know by bank.what m i do?hw 2 return mony frm l.i.c.

  82. Hakikatrai

    Dear Sir,

    i was waiting for your and insurance company’s replay but till date i am not in receipt of any kind of confirmation about of my complaint no 08-12-006790.Kindly resolved my problem as soon as possible.
    — On Wed, 8/8/12, igmsemailacknowledgement@irda.gov.in wrote:

    From: igmsemailacknowledgement@irda.gov.in
    Subject: IRDA-Complaint information.
    To: rai.sahab555@Yahoo.IN
    Date: Wednesday, 8 August, 2012, 2:50 PM

    Dear Hakikat Rai,

    This is an auto generated Email from IGMS. Please do not reply to this mail.

    You have raised a complaint on 8/8/2012 12:00:00 AM . Complaint details are mentioned below. Your complaint will be attended within 15 days from the data of complaint.

    Complaint IRDA Token Number : 08-12-006790
    Complaint Against : Insurer
    Insurance Type : Life Insurance
    Policy Type : Health Insurance Policy
    Complaint Type : Death Claims
    Complaint Description Type : Repudiation of Claim
    Complaint Description : Insured applied for claim for his disability. but insurer repudiated the claim stating that we regret to inform that the claim does not fit into the definition of TPD and secondly as per the definition two limbs involvement is required or one limb + one eye or both eyes. so now the insured wants his claim to to settled ASAP.insured policy no:17823840,17431545, and contact no:09045534933

    Thanks & Best Regards,

    Administrator, IGMS

    Go to

  83. Anoop Kumar Karuppali

    From
    Anoop Kumar karuppali
    37/1101 –C “Zerah”
    Minnadathu parmba
    Karuvassery PO
    Kozhikode – 673010
    Kerala.

    To
    The Insurance Regulatory and Development Authority
    Hyderabad.

    Sir,

    Sub: Renewal of Licence reg:

    Ref: Licence No: 2422128

    Iam an agent of Oriental Insurance Company Limited Kozhikode with the above mentioned Licence No. Date of expiry of my licence was on 22.05.2012. But I have send my renewal of my licence on 15.05.2012 with a Demand draft of Rs.350/- and I have also
    attended the online training on 29.05.2012 for the delay of my renewal of the licence, conducted by the M/S Boston Soft Consultants.
    I am sorry to inform you that so far I have not received my renewed licence. I kindly request you to take the necessary steps at the earliest and send my Licence.

    Thanking You

    Yours Faithfully

    Anoop Kumar Karuppali.

  84. Raja Ray

    Respected Sir/Madam,
    I have a Health Policy NO 102000/48/11/8500002122 in National Insurance Company Ltd with cashless facility. In the time emergency like M.I.(Heart Attack),CVA/RTA ect. why a policy holder will pay some amount to a hospital while the person having the cashless facility. After encashment of the premium cheque why from the insurance company not given the clearance certificate from their side to avoid the hazard of TPA notification etc.
    Please look into the matter because all the time may the person don’t have such money to deposit for treatment.

    Thanking You,

    Raja Ray
    Mobile No 98301-35912. Dated 26.09.2012.

    • It might happen that your claim is not as per policy document . so unless you get the premission from the cash less departments , you will have to then pay from your pocket and later apply for reimbursment !

  85. Amit

    Dear Manish sir.

    Recently my dad got a call from 1409800430. He was unable to hear clearly from which company the call was, but i sounded something like IDF ( some thing like that) and the lady asked whether he has any ULIP with LIC and had he requested for withdrawl.She was processing the same issuance of money for that withdrawl request.
    My father is not highly educated and in late past he has investment with LIC.But to the bset of our knowledge he DID NOT REQUESTED FOR WITHDRAWL WITH LIC. He told he did not remember any such policy.She disconnected call.
    When i tried to google with 1409800430, i landed to one complaint of mr.’Anand Mittal March 19, 2012 at 3:17 pm’ on this webpage where he mentioned getting call from same number. You replied Mr.Anand that it might be a fraud.

    Can you please tell me whether 1409800430 is a fraudulent number?
    regards

  86. Benedito Gonsalo Pinto

    Dear Sir,
    I, the undersigned Mr Benedito Gonsalo Pinto, would like to state the following:
    When an Employee of HDFC Bank Ltd, Calangute Branch, Goa, approached me for one time investment.
    I agreed But the employee namely Kedar Phadte instead if doing it as a one time Investment did it as a Yearly premium for ten Years.
    When the renewal notice came I approached the branch and the same employee told me that it was done in a yearly option. When I enquired with him he said that one time Investment was not available.
    So I approached the Manager and since I was not satisfied with the answer I approached the higher authority and got my complaint no as 01000000127396.
    I’m continuously getting letters from them saying that it will resolved in Fifteen days But for the last six months the issue is not resolved.
    I attach herein a copy of my complaint letter asking the refund of my premium and the copy of the response letter send to me by HDFC Bank.
    Please do intervene into the matter and help me in refunding of my premiums.

    My Investment option is as follows

    AMOUNT Rs 100000
    Cheque no 53778
    Date 19/09/2008

    AMOUNT Rs 50000
    Cheque no 4274
    Date 22/08/2008

    Practically speaking I’m an illiterate person and have to depend on someone else for help.Even to do this complaint some Good Person has helped me in this.

    Kindly do look into the matter at the earliest to resolve my matter.

    Thanking You

    Yours Truly

    Benedito Gonsalo Pinto
    H No 733
    Pintos Vaddo
    Candolim Bardez Goa
    Mob No 9822583954

  87. SUJOY KARMAKAR

    Dear Sir,

    My name is Sujoy Karmakar , i have an Agency Code In Life Insurance CO , but now i want to tranger My agency code in Kotak Life insurance the details are below

    Lic no : 5838082
    agency code : 1096941H
    request no of transfer my code in kotak : 2012241457

    sir , it os already 6 moths gone , where i am putting all the nessecery document like resignation and also get the NOC from the senior branch manager , but not transfer the code from last 6 months ,

    pls help me to transfer my licence from life insurance corporation of india to kotak life insurance co

  88. RAJENDRA PRASAD BARMAN

    Sir, My Car regd. No. JH 09L 8953, Make – HYUNDAI, Model – SANTRO GLS Mfg. year 2009 was highly & Major damaged due to fire accident on 12.08.2012 at about 0225 hrs. at Bokaro Steel City and FIR was lodged on 12.08.2012 at P.S. Harla, Distt. – Bokaro, State – Jharkhand. I also informed about above accident to ICICI Lombard General Insurance Co. Ltd. and lodged the claim on 12.08.2012 vide Claim No.- MOTO2655704. My above Car was insured with ICICI Lombard vide Certficate Cum Policy No.- 3001/58059310/02/000 dt – 09.11.2011 As per direction of ICICI Lombard that my above damaged Car alongwith all necessary documents was sent to HYUNDAI Auth. Service Centre, Chas on 17.08.2012, but ICICI Lombard did not settle my claim till date and alrthough 03 months passed. Please take my complain in IRDA and help us for settlement of my claim with ICICI Lombard General Inurance Co. Ltd.
    Thanking You.
    Yours,
    Rajendra Prasad Barman,
    CISF Family Complex, Sector – 11/C, Qrt. No. 3247
    Bokaro Steel City, Distt – Bokaro, Jharkhand,
    Mob. No. 9471361312

  89. dilip kochar

    hello sir
    im agent in 2008 of max newyork life insurance co ltd i want complane against company please help me where i registerd my complane ,,,,, or any help line number

  90. RAJMAN VERMA
    GOOD MORNING SIR,

    I AM AGENT AT KANPUR NAGAR (U.P) OF LIC. IRDA LICENSE NO-5040741 (14/1/2009) , MY PAN NO-AEMPV2222H.MY PAN CARD NO. USED IN MAX NEW YORK LIFE INSURANCE CO. LTD. BUT I AM NOT INTERESTED MAX NEW YORK LIFE INSURANCE CO. LTD. SO PLEASE SIR MY PAN CARD REMOVE FROM MAX NEW YORK LIFE INSURANCE CO.LTD. AND ALLOW TO WORK IN LIC.
    PLZ. SIR DELETE MATTER
    ( DELETE PAN CARD NO-AEMPV2222H.) (DELETE LICENSE NO-5557800) IN MAX NEW YORK LIFE INSURANCE CO.LTD .
    AGENT ID-C22OOO2749
    LICENSE NO-5557800
    CERTIFICATE NO-C000059822
    URN-MAXN1908093116
    I AM INTERESTED IN LIC WORK .PLZ.SIR REQUEST MY ( PAN CARD NO-AEMPV2222H.) ATTACH IN LIC LICENSE NO-(5040741) 14/1/2009
    LICENSE NO-5040741
    AGENT CODE NO-932203
    BRANCH CODE-CBO10
    PLACE-KANPUR(U.P)
    PLZ. SIR PROBLEM IN FAST WORK MY PAN CARD ATTACH IN LIC. LICENSE NO-(5040741)
    I AM ALSO LATE RENUE THIS LICENSE NO-(5040741)
    REPLY SIR
    CONTACT NO- 8896379015
    EMAIL ID- RAJMAN_VERMA@YAHOO.COM

  91. bhoop singh sheoran

    my theft claim no 10000/31/12/c/036783 against policy no 105009/31/12/001675 from shriram general insurace co ltd. my claim not in process since last one year.
    please process & resolve my issue asap.

    thanks & regrads
    Bhoop Singh Sheoran
    VPO Kanwari Distt Hisar ( Haryana )
    Mob No 94671-33908,94681-27054

  92. Amit kumar

    Sir,
    maine irda ka exam pas kiya bt mughe lic ka licence nhi mil rha because mai ek bar irda ka exam diya hun aur fail ho gya aur dubara pas hua to pan kard me url wali prob. btai ja rhi hai kyoki dubar fresh se mera form anjan us bhar gya to sir plz mera url ist exam se cancil kr diya jai .thanks!
    LIC-Branch karwi Chitrakoot me Cont.kr Le mhti kripa hogi.
    Amit Kumar
    Cont. no.- 9889090098

  93. Gaurav Joshi

    I bought a GSIP policy from ICICI pru life 3 months ago.I have an account with ICICI direct and i bought this through my relationship manager who gave me wrong advises that i should balance my portfolio and invest in it as it is a debt instrument. Based on their advice i invested heavily int it 1.5 lakh p.a.. Now after researching about the policy on my own i realized they cheated on me and show very inflated and hefty returns which were absolutely wrong. I put up a request to cancel the policy but they declined based on that it out of free look period.

    Please advise whether i should follow their grievance addressable mechanism and complain at next level explaining them the complete story how i got cheated or i should launch the complain to IRDA?

  94. hey sombuddy s there who can hlp me out………………who can tell me how can i complend in irda due to insurance policy………………………plzzzzzzzzzzzzzzzz ifff yes or if ve a gud suggestion so plzz tellllllllllll

  95. dimpy handa

    i am a citizen of India and belongs from a middle class family after my marriage i got in mind that if any emergency i would have to admit my family member in hospital, at that time but i can’t able to match my finances with the hospital so i gone for this medic claim policy for my safe living, unfortunately my wife got admitted in the hospital and she is suffering from accute pains in her head and doctors advised patient have to admit for some test for there doubts to be solved so i gone on reception and asked them that i have a medic claim cashless card can this can be in panel for the treatment that advised by the doctors in the hospital they said yes its under panel and than again i called on customer care on my cards back i seen they also approved me that u can admit her we will get approvals soon for ur patient soon. the doctor started treatment under panel of icko Tokyo card panel for this they required M R I test for the patient and waiting for the approvals that they can start the treatment i called on an on for the approvals they said the hospital is unnecessary using you and ur policy we will not able to approve for even a single pane. After a long fight the assured approval is 8000 for the treatment and said to me that we will approved finally on the discharged of the patient what is this non sense i am facing by the insurance company i am mentally torched is this incident is right which has been faced by me finally. kindly clear my query as soon as possible i am very much worried about this………..

    • Looks like you hospital misused your situation because you had a medical policy .. let me get experts to comment on this situation on what are the rights on consumer in this case .

  96. GOPAL

    my friend has taken a Life insurance policy from HDFC , he got policy bond and now he feels that, he may do not continues due to his financial problems, than he went to HDFC life office for FREE LOOK canalization within 10days of received policy bond.
    now what can he do to get the premium paid amount. please suggest.

  97. ira paul

    Dear
    sir, my reference number 10564367.with reference to your letter date 08.02.13. I beg to bring the following to your notice for your kind and favorable consideration . at the time of taking the above policy i told to your agent that i was bring to take 3 polices for a 5-7 years . i have paid one cheque for 75000/( for 3 polices ) cheque no- 558462.bank of boroda, But this time from the One policy’s that’s is for long term plan. which i never told to your agent and with your manager.
    Futher your agent misguided me and told me that i can withdran partially / surrender after 3 years but i find there one policy was wrong selling to me. i find from the policy details that there is no provision for partial withdrawal in case i surrender after 3 years.
    at this time my age is 78 years(d.o.b -01.11.1945) i cant suffer this policy not for long term. it is a great financial loss. i have to suffer in this hard days, in my this age.
    you will approciate sir, that people invest in the hope that thet willreceived considarable return after a period of time. on the money they invest which is totally absent in this policy .i have to suffer because of agent , unifill misrepresantable in view of the foregoing , i would request you to allow me to shift to other available plan. under which i can surrender after 3-4 years.
    which i shall remain ever grateful to you.

    Thanking you
    Ira Paul
    9088509017

  98. Vijay CH

    Hi,

    My father had taken ICICI GSIP policy in sept 2011 of Rs. 20k pa for 15 years. Till now only the first premium has been paid and due to financial problems, he is not able to continue with the policy and wants to get the premium amount back. So when asked the insurer for policy surrender, they told that the policy can be surrendered only after 3 years i.e in 2014 by paying atleast 3 premiums in total and then only around Rs. 15k would be returned out of total Rs. 60k that would have been paid. So my question is why such a kind of horrible procedure is followed by the insurer. Why shouldn’t any customer could have the option for policy surrender to get back what all amount that he has been put in the policy atleast by deducting some kind of processing fee or getting back atleast 70% of the amount that has been put in the policy atleast after a few years. Is this any fraud or policy making to get a loss of such huge amounts to the customers? Why these kind of policies are forcing the customers to either continuing with the policy or to get such a huge loss of money?

    So please help me to get back my fathers money that has been put in the policy..
    Thanks & Regards,
    Vijay Kumar.

    • Vijay

      Its a standard rule in all the policies . Why did your father buy it if he was not comfortable with these rules ? I know you will say he didnt knew or didnt enquire. The root of the problem is that only .

      • Vijay CH

        Manish

        As you said that it is the standard rule in all the policies, but when I enquired with the customer care, they said that the premium amount would be returned for some policies after 5 years of the first premium if the policy is not continued. But for endowment plans, its the different case they said. So my question is why the amount is returned for general policies and why not for endowment policy?

  99. Sunil Kumar

    Dear Sir,
    I have taken HDFC Saving Assurance Plan (SAP) three years back. The agent had misguided me, he told that I can pay three premium and then I can withdraw it after 5 years. But when I am asking to HDFC customer care center they are saying either I have to continue it for 10 years or if I surrender it then I will get 50% of paid amount except first premium.
    If any body surrendering their policy, what extra they are charging from company. I don’t understand that why company is deducting this much amount from policy. IRDA have to take some strict action against this policy and modify the rules in the policy.

    • Sunil

      These are the standard rules with any endowment plan .. even in LIC . I think more than agent, its you who should be blamed, who didnt try to understand what you will get if stopped in between. If you had asked that one question some years back, this situation could have been avoided. thats my view

  100. Sonali Haldar

    Hello Sir I was agent of Max Life Insurance But I request For NOC They give me NOC 16/2/13 But Lic has given me request number 2013261071 for agency but till date my pan written max life insurance name. what is joke? please sir approve this request. Mobile number 9665367625

  101. Hari Singh

    dear sir,

    I have the Policy Money Plus From LIC India and Now I have Submitted my document in lic branch guragoan sec-44 on 13-Feb-2013 and Still date my policy pending and when i have calling the are not giving my answer i have called many time on NO:0124-2571298,2571293,2571294

    Plz help me and give the Suggestion

    Regards,
    Hari Singh

  102. Jayesh S Pawar

    Sir, my fathar had taken ICICI life stage pension policy in 14 Nov 2009 and we have paid three premium now we want to surrender the policy as my father is suffering bu health problem ,i went to ICICI prulife branch and surrender the policy on 5 Jan 2013 but till date my fathers account not credited the payout amount.My fathers policy no12884152 and payout is 59460.98 ,i have checked with the bank and taken latest passbook print but there is no such amount credited in account ,ICICI prulife branch povide me UTRN no CMS 133406768 ofNEFT transaction done on 13 Dec 2012.ICICI branch saying there account debited on 13 Dec 2012 and credit goes on 15 Dec 2012 to my fathers account but there is no such amount came in NEFT in the branch of Corporation bank where my father having account.now its two months passed till date the amount not credited in my fathers account. i have contacted with customer care no but not able talk with there executive .then i have send email to customer care from my mail id because my father does not have any email id at the time of policy commencement.but there auto reply came that my mail not send from registerd email id so could not help. Please help what to do now because its big amount.

    Please guide me.
    you can send me reply on my mail id.

  103. Mohammad Haseeb Chesti

    I have been misguided by some agents and have been assured that i will get a loan amount of Rs. 4,00,000/- which is to be repay after 15 years. For that i need to go through the insurance which will be treated as security to them. This has been made through Birla Life Insurance.

    Till today i am sending them mails that my policy be cancelled but i receive only one reply that the policy i have made can only be surrendered at the time of freelook period. When i didn’t know about the freelook period how should i know about the surrender policy. They stick to the point that Birla Life Insurance cannot help me. Yaar it means that whoever being cheated/misguided cannot get justice or any other alternate way. It is surprising to the Insurance and the IRDA.

  104. Rajesh Tiwari

    Dear Sir,
    I want to complain for Bajaj Allianz , they have blocked my ID (IMD Code: 10033295) without informing me.It came to my notice only when i was discussing the matter for WC policy renewal (which was due on 07.03.13) with the branch manager on phone, in return he informed that since your id is blocked you will not get the commission of the policy.
    Kindly suggest how to proceed further.
    Regards
    Rajesh Tiwari

  105. Sneha Deore

    Hi,

    I am Sneha Deore, holding a kotak mahindra super advantage plan (Policy No. 01907079), Every year i am paying 36,000/- as premium amount. I am paying the premium from last 36 months.

    when i have taken the policy, the sales executive & corresponding sales manager shared the information that just pay for 3 years. Later i can close the policy. But when i called up the customer care, the customer care executive is telling that i will not get 1st year premium amount. It means i will not get 36,000/- rupees. It’s completely cheating.. cheating… cheating…

    Even i asked some more information like can i stop paying after 3 years, then the customer care executive is telling that you can stop after 3 years. but they will deduct some charges from my existing fund value. It means i will get my money only if i pay up to 20 years. This is ridiculous. The customer care executive is telling that it’s indirectly mentioned in the agreement. How could a normal guy knows all these things before??? Now i just need my money back… i don’t want any profit.

    My sincere to request to all the guys who are taking the policies is, these guys are mentally harrasing the people.
    please take some action on these insurance companies.

    Thanks
    sneha Deore

    • Sneha

      Yes, this is a case of mis-selling, however at the same time , you didnt do your personal job of studying what you are buying . All this is clearly written in the policy document , not indirectly. Check with the company now or file a case against them

      • Sneha

        Hello Manishji,

        Thanks alot for reply,when for the first time I came to know about that i am cheated by the policy ,I did some search on Internet and found that many of common-people are cheated with same line and same commitments for same Plan, how come so many people get same commitments and still Company denies that they didn’t promised so..I really think there something very wrong with this plan,I wish to file case against them but I am not sure that I will get any justice as big company like this have enough time and money for all this..

  106. Arpit Sanghvi

    I have the mediclaim policy of Oriental Insurance Co. which i took through agent.
    But at time of renewal of this policy he took the check of Rs.4500/- in fevour of his own insurance agency.
    But when i check on portal of isurance company,premium paid to the company is just Rs. 2600 for same policy no.
    Now I want to take differance of money but he don’t agree to give it bcak and say that,differance money is mine commission.

  107. Channabasappa

    Dear sir,
    LIC OF INDIA,JEEVAN ANAND WITH PROFITS. i paid for 4 years – Per year Rs.26584 / Year.For 4 years total will be Rs.106336.I planned to surrender But the agent sent the surrender value is Rs.61422 Only what is your suggestion. & 2nd thing as i discussed with him even if paid ful amount paid for total 21 years also will be loss only what i can do it now.

  108. Jyoti

    I bought an insurance plan called special term plan from Reliance insurance in 2009 of 5lakhs as sum assured and 5 lakhs as rider and for the same received a policy form them in 2009. But today i was shocked when there agent called me and said that sum assured in your policy have been degraded to 50000 rupees from 5lakhs. How can this be possible, how can they reduce the sum assured without telling. I’m paying my premium regularly. please guide me what to do further as i am not satisfied with the company policy. Please also guide me that can i switch my policy to some other company?? as all the policies in my family are from Reliance. PLEASE help me

  109. santosh rani

    meri.car.jo.ki.iffco.tokio.co.se.insurd.si.p.no.79643060.he.9-12-12.ka.hadsa.he.ki.aj.tk.koi.spact.ans.nhi.mila.claim.pending.he.kirpa.sadi.help.kro.cont.no.09872137426

  110. Poonam

    Dear Sir,

    I am insurance agent. but i want cancel IRDA license no & stop existing policy commission.

    So please guide me what is process.

    Best Regards,
    Poonam

  111. Surender pal singh

    I was given policies by iciciprudencial agents on phone telling it is a investment and we provide insurance free .you can take your money back after 3 years with profit.but now they are not giving even the money paid, will you help me how to recover my money

  112. Chandiran

    Dear Sir,

    I have been committed in ICICI Prudential agent while canvas, take new policy and existing policies will clubbed with new one. Now no one has response even phone calls.

    Can I get club with one policy which I taken newly. or Shall I compliant to IRDA this issue.

    Thank you,

    Chandiran.R

      • Chandiran

        Actually, I have taken a policy based on agent commitment that transfering existing (I have another 5 policies in my name) policies to new (current )policy then I can pay only one policy alone. however, once the payment gone from my account his not responding me. moreover he was given falls commitment and he has not done anything on my old policies.

        Now, can I give compliant that “Policy taken on falls commitment” and can I club the existing policies with new one.

  113. Ashish

    Hi Manish,

    I got a call from CITIBANK regarding the overdraft limit offer. As per offer they are providing me the OD facility of Rs. 1,000,000 at the rate of 8% reducing annually. But for this they are asking to get insured with BIRLA SUN LIFE VISION plan by paying premium of Rs. 50000 annually and then after they will be issuing the OD to me within 30-35 days.

    Just wanted to know the authenticity of this kind of marketing strategy. Are this safe to go for this offer.???

    Please Advice.

  114. soma basuli

    Respected sir,
    i have a complain againest to lic of india .i am a house wife,my name is smt. soma basuli and my PAN CARD NO-AWGPB0062P,my adders-vill+po-onda,dist- bankura,pin-722144.
    sir i informe to you that my pan card number is used in aother person,i know that when i put my pan number for join a insurence company then the company`s IRDA ONLINE:agency licensing portal indicate that the pan card already use a LICI agent, HIS DETAILS-(NAME-Bharath a.s. ,F/O-Satnarayan Reddy a.n. ,DOB-19/12/1988,URN-lici2705110268,License no-8715166,Type-individual,Insurer name-LIC OF INDIA, Agent id-KAU220711LILICO85267, Catagory-life) this agent is illegaly use my pan card.
    Please immidiately take a legaly prosidure againest the lici agent`s and please free to my pan card .Because i am already fearable and confused for this matter. Sir i have not doing to join any insurence company for this problem. Sir please informe me to my mail id(sarkarramdeb1234@gmail.com) what is my way to solvance and give a punished to this fake agent . contact no-8116586749
    yours faithfully
    soma basuli

  115. M. JAMEENI DEVI

    SIR,
    I have already complain about the death claim of policy no 0247384586 , in Bajaj allianz life insurance. Verification person has taken money for claim settled of my husband. but in short time i was received the amount who taken me by the verification person. However, My husband death claim amount is rejected without any proof any documents, death certificate issued by A govt. hospital un-necessary in Ba jaj allianze ? sir , who sent the verification team ? why he collect money from nominee ? after than is there any fund for collecting of money from verification team ? You have already understand that verification team is wrongly bring me .Lastly i requested is there any right to benifit of my husband ? what is insurance ? please discussed in this matter,. your verification team are bring us in wrong way and lastly the policy has rejected, OK , A death certificate issued by the Govt. hospital (J.N Hospital Imphal, Manipur ) for not Private Doctor . If you have say like this or you are not settled the Death claimed ‘ I will finished your insurance company from Manipur. There is only Rs. 50 /- four (4) New papers press in Manipur ” A Correct History from peeler to post I will flash continuously 4 and 5 days. Again AND again I will fight with your company through high court, family court, and Manipur till the claimed is received. I am a poor window, but i have fight with your company till last decisions. I will sell all my properties for this case but i will not surrender, because My husband is not death due to Cirrhosis. DEATH CERTIFICATE IS PROOF.
    In this regard, it is also submitted that, if i was given Rs. 10,000/- to the 2nd verification person. namely Mr. Bikram singh, I will received my husband claimed. This is correct points. i will fight with court
    M. JAMEENI DEVI
    0247384586
    ON THE LIFE OF MY HUSBAND LATE MR. MOIRANGTHEM TOMBA SINGH .

  116. Aryandev

    For the last 6 months or so I am receiving calls on my land line No. which is in the name of my spouse. That IRDA has declared a bonus against my old LIC policies. So may times, my wife has given them my mobile No. to talk to me directly, but they didn’t do so. But, regularly they have tried to contact me on landline.I turned a blind eye to such calls. Once, I received call from a person named Mr. Agarwal he told me that IRDA has declared a bonus of Rs.1,36,374/-. I told to note down the file No. The No. is TRP-Q007943CR. They also told me not to share this information with anyone or your agent otherwise he will take away 35% agent commission from your bonus. Then Mr. Agarwal transferred the phone to his so called senior Mr. Rajeev Mittal (He given his No. as 09650556102). He to told me to invest Rs. 20,000/- in Birla Sun life Insurance for 45 days only and on expiry of 45 days I will receive a DD dated 27/08/13 of Rs. 1,36,372/- and within 2 or 3 days I will get back my Rs.20000/- after deducting Rs.350/- as service charge. Sensing fraud I told him to call me after two days. After two days again I received a call from Mr. Rajeev Mittal from another No.011 203926742. I asked him to give me the website where I can locate my Bonus file. He replied that no such website is there. Only I can give you the bonus. Then I asked him that I am not available at Headquarter as such I will not be able to give you my details and chq of Rs. 20000/- then he asked me that he will contact me on some other day. Now, I search it on online and came to know about the fraud by finding comments from so many people. Thank god I have not fall prey to such calls.Here, I fell to understand that how they are demanding the cheque in the name of Birla Sun Life Insurance. The concern authorities are requested to take serious note of this and take stern action against such people or agencies.

  117. Ratnakar Gedam

    I have recently submitted the Insurance Claim for damages to my car while it was parked facing compound wall. I went to Shiva Motors in Shahibabad, Ghaziabad (UP). Mr. Balbir, the Claim Assessor of Reliance General Insurance Company Ltd. has very peculiar behaviour. He not only refused to admit claim but during argument he started abusing. Later the GICL too has refused claim initially on the ground of it was old dent, later they came up with argument that Car was driven by some driver etc. In short they have started inventing one after another false ground to deny. I hereby warn the car owners that please do not buy the insurance from Reliance General Insurance Company Ltd as they are like Cheat, fraud, can make forgery of your document, deny genuine claim, encourage their employees to abuse the customers so that they should forget claim etc. That is, besides paying premium to RGICL, you must be prepared to be humiliated by their Claim Assessor and other employees as they get huge salary for doing nothing except to abuse, behave arrogantly, speak like rowdies or slum dwellers.

  118. sanjayshekhar harijan

    Sir,

    muji 1 phone aahya tha ki aapko lone provide kiya jayega .

    30000 Rs meri pas se leye gaye or policy utarde gaye muje policy band karna he or mera pessa muje refund karna he pls help me.

  119. anil

    To The chairman IRDA I have applied for NOC from TATA_AIA Life insurance co ltd last april but till date i not received my online noc my licence no 8531819063. I am not able to work with the company for my family problem last two year but now i wants to work with LIC. If Tata-AIA life insurance co is not given the noc of my agency code i am not able to rejoin in any company. Please do the needful as early as possible.

    Regards Anil Sharma phone:7503000610\\ Licence no:8531819063

    Regards

  120. puneet

    i had a car insurance policy from Shri ram general , insurance,my car was stolen,policy no.-108048/31/13/015420, Claim no. 10000/31/14/c/001865
    now they rejected the claim, they said i delay to contact customer care , inspite i contact my agra local branch , their executive said contact your policy agent, and agent was out for 10 days , he was unreachable, , i have submitted all thier 19 terms, with full documents. moreover company behaviour was very unethical, they never contact me.
    i did all the formalities, infact company serviour came to us. i gave him all the documents. they said now wait for 20 days , he and company will call us, but after 25 days no one contact me, and i try to call company surviour but he was not picking the phone, i searched his home and i was shocked he said he forgot to deleiver the documents to the company.
    then after no one assist from agra branch. i got number of mr. Alok from jaipur office number (01413951119,0141395118). who is looking my file. they said i have 2 deficiet documents. i also courier the deficiet documents to him same day after the conversation. he said wait for 10 days, after 12-15 days he not contacted me, then i tried to contact him, after i asked about my case process , they cut the phone and no other extension number picked the phone.
    After 5-6 days of hard try he picked the phone and said my role is over now your file is on audit wait for 7 days, company will call you, but again till 10 days no one contact me , i called him again, he gave me new number said Mr Satnam number-0141-3951124 he is looking your file ( audit) . i called him, he said call me tommrow,
    after i called again other person picked the phone i asked about Mr.satnam, he said just hold, , i heared the voice of Mr.satnam( he was screaming from behind-” arrre yaar customer ko mera number kyu dete ho, n said dekh kaha padi hei file dekhi bhi nahin , n cut the phone, really their working and behaviour service is very poor

    on 23 september i got a call from company that company ready to give only 90,000 out of 1,30,000, i refused to accept.
    on 25 september i recieved a letter from company that they reject our claim , because we didnt inform to customer care immediately after theft.
    Please help us to what to do . my question from companies are-

    1. why no company official contacted me during whole period, inspite they have my mobile number.
    2. they said i delayed to intimate customer care, inspite company agent was out, it was his duty to intimate to company and the local branch executive didnt took any action next day
    3 i have full proof of company surviour delay as i have proof of recieving and acknloweg ment of submiting all the documents from surviour. 4. if they dont want to clear my claim why they didnt tell me earlier, why they waste my money and time , why they asked for other formalities

    Regards
    Puneet ratnam
    09897316975

  121. C.S.PANDEY

    I HAVE TAKEN A TWO WHEELER INSURANCE FROM NATIONAL INSURANCE COMPANY LIMITED.MY POLICY NO.IS 361102/31/12/6200004415.AT THE MONTH OF JULY MY BIKE GET BURNT BY THE FIRE AFTER THIS I HAVE PERFORM ALL THE NECEESRY REQUIREMENTS NEED TO GET A CLAIM AMOUNT.IN THE MONTH OF SEPTEMBER(1ST WEDNESDAY OF SEPT.) I GOT THE DELIVERY OF MY BIKE AND PAID ALL THE MONEY BY MYSELF.AT THAT TIME A SURVEYOR TOOK MY ICICI BANK CANCELLED CHEQUE,AND A BILL.NOW ON 21-10-2013 WHEN I CALLED THEM THEY HAVE SAID THAT THEY HAVENT GOT THE REPORT.I AM VERY UPSET REGARDING THEIR RESPONSE,THERE WAY TO RESPOND TO A CUSTOMER AND THEIR COMMITMENT TO THEIR CUSTOMER.SO I M APPROACHING YOU TO SOUGHT OUT MY PROBLEM.THESE ARE THE FOLLOWING VEHICLE DETAILS:-
    1.NAME OF THE VEHICLE:- BAJAJ XCD 135CC,DTS-SI

    2.POLICY NO:- 361102/31/12/6200004415

  122. Pearlraj

    Hello All,

    I was shocked to know that someone has used my identity (signature) to surrender my LIC policies and utilized that money for their benefits.

    • Firstly, my policy # 363934899 was forged and surrendered on 29.01.2013, for which LIC has issued cheque # 926895 dtd 29.01.2013 amounted Rs. 49795/- without my knowledge or consent.

    • Secondly, my policy # 363934900 was forged and surrendered on 29.01.2013, for which LIC has issued cheque # 926894 dtd 29.01.2013 amounted Rs 49795/- without my knowledge or consent.

    • Thirdly, my policy # 364340197 was forged and surrendered on 07.10.2013, for which LIC has issued cheque 959220 amounted to Rs 35645/- without my knowledge or consent.

    I came to know about this when I received pre-closure letter from LIC after surrender of my third policy # 364340197. Immediately I raised written complaint to LIC about policies forgery on October 29, 2013.

    Further to my complaint, LIC recovered forged amount from the concern person and sent a covering letter along with the 4 cheques to me for the forged valve but not specifying the forged person name on the covering letter.

    Queries :
    • When the initial cheques was issued in my name, how the money has been utilized by someone else.
    • Even though requesting, LIC not mentioning forged person name in the covering letter after recovery of the forged amount.
    • Did LIC filed FIR against forged person? If not why?

    • Pearlraj

      If LIC is not ready to mention the name of the person involved or does not want to file a case against him, I can only guess that its someone inside LIC only. Rest is on you now . If you want to file a case in Police ..

      Manish

    • Thennarasu

      Where are your policy documents?without policy documents surrendering not possible in LIC and any other insurance companies.

    • balvir chawla

      if you have the original policy documents how can the policy be surrendered
      if you dont have the policy then the insurance company would have issued a duplicate policy and for a dulpicate policy there would be paperwork, ask the insurance company for the same

  123. Pearlraj

    Hi All,

    OMG, ashamed to bring to you kind notice that my mother and younger brother are the culprits, coz they only did forgery and utilized that money.

    • Hi PearlRaj

      I want to make sure this does not happen with others, but I need more details on how this was possible ? How did they do the forgery ? What was the modus operandi ?

      Manish

      • Pearlraj

        Dear Manish,

        Since the bond was in my mother custody they surrendered that policy with the forged signature.

        when the cheque was issued in my name, LIC agent by name Yeshoda has given a cunning idea to re-submit the cheque received in my name to LIC and another policy to issue for the same value for different name ( This process is called re-cycle procedure).

        Finally once the policy has been issued in their name. They can easily surrender that policy and utilized the policy amount.

        This is worst ever experience that money can change “ANY ONE”.

        • Thanks for sharing that , I want to write an article now with this information so that others can make sure they dont suffer. I just need your confirmation if I should hide your name and identity or are you ok if I use your name ? I am ok with any option !

          Manish

  124. L K SIROLIYA

    HELLO SIR
    I PURCHASED SBI LIFE INSURANCE POLICY ON TELEPHONIC CALL FROM AGENT NAMED PROBUS THEY SAID ME THAT WE ARE TALKING FROM SBI LIFE INSURANCE POLICY & WE ARE EMPLOYEE & THEY SAID US THAT THEY WILL GIVE RETURN OF 12% ALONG WITH BROKERAGE AMT BECAUSE WE DIRECTLY PURCHASING FROM SBI LIFE INSURANCE SO THEY PITCHED ME THAT IF YOU INVEST 50000 FOR 5 YR WE WILL DEPOSIT 250000/- BUT I WILL RECIVE AFTER 5 YR 400000+62500 AS BROKERAGE. BUT SIR IN POLICY DOCUMENT NOTHING IS WRITEEN LIKE THAT WHEN I RECIVE POLICY DOCUMENT I GOT SOME INTUTUTION THAT SOMETHING IS WRONG IN POLICY BUT THEY CONVINCE ME PROPERLY ON PHONE .. & AFTER 6 MNTHS I CAME TO KNOW THE EXCACT SITUATUION OF POLICY THEY PLOOTED ME WRONG POLICY SO I COMPLAINT TO SBI LIFE INSURANCE BUT THEY REJECTD MY COMPLAINT SAYING THAT POLICY DOCUMENT IS UP TO DATE BUT SIR IN BETWEEN THEY AGENT AGAIN CALL ME FOR PAYING PREMIUM ON TIME… ON THAT TIME I SHOUTED ON THEM THAT THEY PITCHED ME WRONG POLICY & IN THAT RECORDING THEY OPENED THAT THEY ARE AGENT & NOW ALSO CLAIMING TO SAY THAT YOU EILL RECIVE AMT WITH 11 TO 12% I HAVE WHOLE RECORDING OF THAT I SEND IT TO SBI LIFE INSURANCE BUT THEY SAID ME THAT FREE LOOK PERIOD IS OVER WE CANT DO ANYTHING & SIR I PURCHASE 3 POLICY OF THAT PLZ HELP ME OUT I ONLY PAID FIRST PREMIUM OF THAT POLICY & NAME OF THIS POLICY IS SBI SHUBH NIVESH

      • l k siroliya

        sir i questioned at the time of purchasing the policy but he convinced me sir what lega action can i take because i have recording of them where they confronted that they areagent from probus & he still claim to give 12% return….& i send copy of recording to sbi life insurance but they respond correctly saying that free look policy is over now u cant do anything… but sir can i complaint in insurance ombudsman..plz rly sir

  125. Hemanshu Parekh

    Hi every body.
    I would always suggest to register your policies on lic website . so that you receive an sms immediately on any transactions made. the other side lic must always sent verification letter regarding the surrender of policy to the life assured. Secondly never opt for recycling of policy, however good may be your agent. always get 5he proceeds into ur account and issue a fresh cheque for new policy.

  126. MOHAN LAL

    Dear Sir

    I did not get any response form Reliance Life Insurance yet.

    Sec 6 (2) of IRDA (Protection of Policyholder’s Interest) Regulation
    2002 provides a 15 days ‘free look’ period from the date of receipt
    of policy document. As a policyholder, you can examine the insurance
    policy and opt out if you are not satisfied with any conditions/
    features mentioned in the policy.

    In case you opt out, the premium paid will be refunded after
    deductions for expenses like those for a medical examination, cost of
    proportionate risk cover, stamp duty etc.

    In case you opt out of an Unit Linked Policy during the free look
    period, you shall be entitled to an amount which should at least be
    equal to non-allocated premium plus charges levied by cancellation of
    units plus fund value at the date of cancellation less expenses, if
    you return the policy stating the reasons for your objection.

    I did not get my wife policies doucments form Reliance Life Insurance
    yet as they are saying we have sent by through speedpost 12/01/2012 (
    EQ546612042IN) & 23/02/2013 (EQ547001002IN).

    Pls Check out the status of my policies and refund the amount asap.

    Dear Sir

    Pls help me….I did not get any response form Reliance Life Insurance
    co.ltd side for my wife policies ( Aruna Kaushik ).

    My Wife Policies Details:-

    My Wife Name – Aruna Kaushik
    Policies No – 19698252 / 19858869
    ( Till date not received any policies doucments – By Speed Post
    Tracking sr.shot also attached )

    Pls Check out the status of my policies and refund the amount asap.

    Regards
    Mohan Lal

  127. Sandip Gamit

    I have policy no.15687208 in HDFC LIfe CO. Agent give me wrong information about this policy ,I have so many times Give complaints in writing in HDFC co. and Approximately 60 times inform to HDFC life co. Through E-mail but till today NOT REFUND my money by hdfc life co .

    KINDLY Please HELP me for refund my money urgent.

  128. MANMATHA NATH MAHATA

    DUE TO MISREPRESENTATION I APPLIED FOR IRDA TRAINING FROM MAX INSURANCE OFFICE AT SALT LAKE.AND IRDA ISSUED ME URN NO.MAX11301140023 AGAINST MY PAN NO.ADVPM8555C.BUT I COULD NOT APPEAR EXAMINATION .WHEN I REALISE THE FFACT I APPLIED FOR CANCELLATION OF MY URN NO. BUT MAX OFFFICE REFUSE TO DO SO.
    SO I REQUEST YOU TO CANCELL MY URN NO.

  129. ashish

    Dear sir,
    My name is ashish P virani.I had installed 36000 in 3 year. After 6 year I have surrender my policy n value is only 38000.I surrender my policy after 6 year but no bonus n no other benefit in Icici pruduntial life insurance.

  130. Naresh

    Dear Sir,

    One of my relative taken policy from religare insurance broking ltd before 5-6 years ago with kotak-3 lacks, birla-8 & 5 Lacks as one time premium, now they are saying that the policy was regular premium plans and that is lapsed. sir now my relative want his money back.what should he do now.pls help.

    Regards
    Naresh

    • I am not sure if there is any solution to this . A agent has marked the policy as “regular” and not “single premium” plan ! .. so looks like there is no solution to this !

  131. Raj V

    Hi Manish,

    You’re doing a very nice thing here. I am usually aware of all the scams going around. But you know what, I almost fell for one scam call yesterday.

    One person called me from +9114.. number and told me that he was calling from the government. Now, until now I thought +9114 calls were legitimate (I don’t know how I presumed this), so I told him that in fact I was not happy with my Bajaj Allianz ulip plan. He then told me that government can help.

    He asked for my policy number, date of birth, and nominee and I gave it to him. Then he said that I can cancel my policy if I converted my ACC code to sales code. I would receive 150000 Rs. in 45 days. For that I would have to pay 25% to Birla Sunlife which would be refunded. I thought Birla company is not a scammer so I agreed.

    Then his boss called me and said that I would have to send the cheque to them by courier, which finally rang the warning bells for me. I declined. One person called me again today and I refused to listen to him and told him to stop calling me.

    Now, I have not lost any money. I have not sent them my PAN card details, bank details or ID proof and cheque. But the thing that worries me is that now they know my policy number, full name and my date of birth.

    I just want to ask you that would that affect my security of Bajaj Allianz policy? I have control of my online Bajaj policy. But they can call Bajaj customer care and get the details of my policy through my policy number, name and date of birth.

    Should I be worried about the security of my policy in anyway?

    Please reply.

    • Yes, the problem now here is that you have given enough details to them which can be used for verification online. You know that when you call customer care, they ask for DOB , name , policy number etc .. so you have passed on that details to someone else. So that they make a fake call. Now I am not saying that they will take your money, but its certainly at some risk . Better inform about this to Bajaj customer care and check what can be done ..

      And for God’s sake next time, so not pass on any details like this , and which department of govt calls like this ?

      • Raj V

        I know I acted like a fool. I called customer care and they told me that apart from learning my policy status, they (scammers) can’t do anything else as bond papers are required for withdrawal.

        Should I mail them on their customer care too?

      • Raj V

        I just called my local branch right now. They told me that apart from knowing NAV nothing else would be disclosed with such information. Still, I am going to live in fear for a while now.

  132. Raj V

    Hi Manish,

    I emailed on customer care yesterday night with all the details and they replied that they will let us know about the issue. As of now, no reply has come. I’ll tell you what happens so that others will know what to do in similar cases.

  133. ssharad

    Sir,
    Some ppl have duped my father and obtained cheques from him in the name of Reliance life , When Asked much about it on doubt , They made him talk to some anubhav tangri claiming he is Sr Vice president , Consumer Redresal In IRDA .. He also sent A mail To my Father From And Email ID ‘ helpdeskirda@india.com ‘ …I feel that this is all a fraud OR Something .
    Can you please tell Me if there is a person OR This Email ID exists in real in IRDA ??? Please help

  134. Sanjay Sinha

    Dear Manish,

    Somebody Sold Policy from Bharti Axa Life Insurance Noida Branch.

    And I never received the policy Bond like One year.. I was keep calling to agent and branch they said its on the way. Now the Both person change there Branch Manager and the Agent. then I approach to IGMS.IRDA Call Center its they hold for 2 month now they don’t reply through IGMS too and IRDA call center says we cant help go to higher legal service .. now tell me what do I do even they haven’t taken my photo and sign they issued my policy.

    I don’t think they Liston to IRDA .. no use of IRDA they don’t value IRDA

    I am fed up between them please help or suggest me what to do.

    I don’t want to keep my policy and you know they even not taken my sign and Photo for Policy they only collect money.

  135. Sir,

    1. I applied for cancellation of Bharti AXA Life Insurance Policy with free look period in which reason mentioned is genuine. Actually I want money for replacement of knee of my brother. Howevever, Now Bharti AXA Life Insurance decliared to back my premium of money being insufficient reasons. Please advise me how my money could be back now. Please guide me.

    Bansi Choudhary

  136. Sunil kumar

    Respected sir
    I am Sunil kumar have life & general licenses from last 3/4 year but this time is both are exipired but irda doesn’t renew from last 2/3 month . general licences says that first renew your life license & life insurance say first I have to renew general licence , this excuses makes me fool . at last may I requested you to tells me what’s the procedures to renew my licenses .I shall be very thankful to you.
    Thanking you
    Sunil kumar

  137. abdulla bakas mohd ibrahim shaikh

    Regards non payment of full fund value of my policy no 0136730194 my policy is lapsed due to my personal condition but bajaj allianz life insurance company as their stated in their revival letter lapsed policy terminate or foreclosure not done since after 4 years they telling me maturity done when i reach their branch but they are not settleing my amt one time pl settle my policy in one time…….. complainst against bajaj allianz life insurance company……

  138. Priya

    Hi. Due to an oversight my mom issued a cheque for premium from the wrong account which had insufficient funds. After 10 days we get a call from oriental insurance saying the cheque has bounced and due to that the policy has lapsed. My parents are around 70 yrs and doing a re medical is not gonna help since they already have some health issues. Our agent says the policy which they have of 10 lakhs is gone and nothing can be done. Only option is a remedical. They have this policy for 30 yrs or more. Can anything be done? If anyone has any info pls share

    • Hi Priya

      I think its tough to get anything done . The point was the premium was not paid on time – PERIOD . What was the reason, it was a mistake from your end, and not company . So try to talk to them about this once !

  139. ziaul haque khan

    Hi Manish,

    I have HDFC SL ProGrowth Super II policy since nov 2014, bank personal cheated with me in the name of investment on market they make 10 years policy with 2 lakhs premium per year without my knowledge after knowing the details i send the mail to cancel this policy but no reply as i stay in abroad,please help me to resolve this .

  140. tej

    so called fund manager/ agent on call with false information and comment has done a great cheating and gave insurances of reliance and bharti axa.companies r not giving positive solution.reapplied to the companies.

  141. Gauri

    I have availed a housing loan from SBI and then an insurance cover for the housing loan amount from SBI Life. My housing loan was sanctioned on the 18th of November and I handed in the application for insurance to SBI alongwith the premium cheque amount on the very same day. However SBI Life started processing my insurance application only on the 6th of February. From November till February whenever I called them they kept telling me that my documents are under processing. Then suddenly on 6th February they told that the premium amount has increased because I was older by a year (my birthday falls on the 5th of February). To my surprise they then informed me that they received my application only on the 6th February. Either SBI bank is lying or SBI Life is lying.
    I wrote to IRDA explaining my problem on the 27th of March. I haven’t heard from them until today. Can you suggest whom else could I approach other than going to the Consumer court?

    • Its good that you have asked explanation from them. Now after 30 days of that, you can reach to consumer court. but before that I suggest you use RTI and clarify your doubts

      Manish

  142. Preeti

    IRDA do nothing. My father filed a complaint for SBI Life Fraud in the document, IRDA approved that the fraud happened and asked SBI to solve it in 15 days…

    It was filed on 13th May 2012 and it’s still without any solution. Yes we got response but, my father got threatening calls from SBI Life and once I raised a complaint against that to IRDA, it stopped. But yes the case yet stands there as it was.

    It’s 15th May 2015 and we are still waiting.

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