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What is Banking Ombudsman ?

by Manish Chauhan · 659 comments

Do you know you can complain to Banking Ombudsman incase you have any complaints against your bank in India ? Banking Ombudsman is a body created by RBI to look after banking related complaints. Imagine the scenario’s – You insert your card in ATM to withdraw Rs 500. The transaction fails, but your account is debited by Rs 500. You’re frustrated, you’re irritated, you complain to your bank about the money being debited after the failed transaction. The bank tells you that your money will soon be credited to your account, but nothing happens for weeks…  Six months pass by, with all of this up-down in-out stuff, You’ve done all you can, but no body is listening! . Can you imagine getting a compensation of Rs 16,200 because of your bank’s inability to honour the rules set by RBI? Can you imagine, that for not getting Rs 500 within a few days, you can get Rs a 100 penalty for each 162 days you have waited?  Yes it can happen! And it has happened! . In this article, I’ll show you the power of the Banking Ombudsman and some case studies which show you that getting your complaints addressed is more easy that you think!

Banking Ombudsman RBI

What is Banking Ombudsman ?

The Banking Ombudsman is a senior official, appointed by the Reserve Bank of India to address grievances and complaints from customers, regarding deficiencies in banking services. It covers all kinds of banks – PSU Banks, Private banks, Rural banks and co-operative banks. Even though, it was originally setup in 1995, there were major revisions in 2006 covering transactions related to complaints of ATM cards, debit cards and credit cards, deduction of service charges by banks without prior intimation, unfair practices of banks and non-compliance by direct sales agents (DSA) of banks for services promised while opening an account etc. It was last amended in Feb, 2009 to cover deficiencies arising out of internet banking too.

Today, the Banking Ombudsman covers almost all kind of complaints for banking services. To give you a brief idea about their effectiveness, Banking Ombudsmen received 79,266 complaints in the year 2009-2010 out of which around 94% were handled and just 5-6% of the complaints remained pending for more than three months as on June 30, 2010. There are a total of 15 Banking Ombudsman in our country. You complain to the one which comes under the jurisdiction of the Bank location, i.e., if your bank is in Bangalore, you can complain to the BO from Bangalore region. Incase you or the bank is not satisfied by the decision given by the Banking ombudsman, in that case within 30 days of BO decision,  the complaint can be taken forward to Appellate Authority, which is a Deputy Governor of the RBI . Its just like going to supreme court if you are not satisfied by High court decision :) .

What kind of complaints are taken care by banking ombudsman ?

So, the first question that comes to mind naturally is – “Will it be helpful for me?” You wont believe it, but the most basic problems, a common man faces (See an example of what I faced) , like rude behaviour of bank officials, delays in disbursing loans, forcing customers to buy insurance policies for processing loans etc., are all addressed by Banking Ombudsman (BO), and the process of complaining is as simple as filling up a form online or sending in a filled form to a postal address.

The best part is that if you are harassed because of any issue or have undergone through mental agony, you can ask for a compensation upto Rs 1 lac. Also some readers of the blog has acknowledged that banking ombudsman were useful for them (see this , this and this comment) . So let me list down some of the possible scenarios where you can file a complaint with Banking ombudsman.

  • Levying of charges without any notice or Information.
  • Charging higher rate of interest linked to BPLR on Housing Loan
  • Any Loss suffered because of lack of co-ordination from Bank side
  • Unreasonable credit card charges
  • Fraudulent transfer of funds by using net banking
  • Fraudulent transactions against lost credit card
  • Cheque lost in transit by the bank
  • Non-updation of CIBIL records
  • Loss of cheque from Cheque drop box
  • Closure of any account with providing any information or reason
  • When bank demands unreasonable proofs for openening of account
  • Change in terms and conditions without notice or valid reason
  • Delay in providing any service
  • Mis-selling of Insurance products
  • Forcing customers to take insurnace policies for processing Loans
  • Rejection of Loans
  • Harrasment to customer or misbehaviour for any reason
  • Casual approch from Bank on perfoming its duties

I ran a poll with title “Have you even been frustrated with your Bank and wanted to complain? ” on this blog, on which 100 people participated. Surprisingly , around 65% people said that they were frustrated on some issue with their bank and wanted to complain. Only 35% said that they never had any issue with their bank which went to a level that they have to complain about it .

Banking Ombudsman survey

Real Life Cases Solved by Banking Ombudsman

As per the Banking Ombudsman Annual Report 2009-2010 , ombudsmen have resolved thousands of cases and helped common man get justice. I would say, this is a great way to raise your voice and show banks that they can’t take you for granted, just because they are bigger than you in size. A customer has to be treated as per the guidelines, and customer service is the critical part of any service provider. Just to give you some idea, the Banking Ombudsman annual report showcases around 57 different real life cases of how it has helped customers get justice (Page 57-73) . I am highlighting four of those live cases below

1. How a person got compensation of Rs 16,200 because he got less money from ATM

The complainant maintained an account with AB Bank. He withdrew an amount of Rs 500 from the ATM of DH bank on July 28, 2009. The cash dispensed by the machine was only Rs 400. However, his account was debited by Rs 500. The amount of Rs 100 was credited back to his account only on January 27, 2010 (Around 162 days late) & despite lodging the complaint immediately, no penalty was paid to him as per the instructions issued by DPSS, vide its circular dated July 17, 2009.  Since the bank had delayed in affording the credit to the complainant’s account by more than five months, the BO directed the bank to pay the penalty amount of Rs 16,200 for the delayed period (Rs 100 for each 162 days) .

2. How a credit card holder got Rs 10,000 in compensation for non-updation of CIBIL records

One credit card holder complained about the bank’s claim against his settled credit card account dues, and non-updation of his status with CIBIL. The bank accepted that although the credit card account was settled three years ago, the status of the account could not be updated in the records of the bank with CIBIL (See a related example) , which was rectified subsequently. Clear negligence was observed on the part of the bank for not updating their records for more than three years, resulting in undue harassment to the complainant. The bank was directed to pay an amount of Rs 10,000 to the complainant as a token compensation  for the violation of BCSBI Codes.

The Branch Manager assured him to provide the loan without delay. However after three months the branch returned all the papers stating that the Loan Disbursement Officer was ill because of which they were unable to provide the loan. With the intervention of BO, it was agreed by both the parties, that the complainant would resubmit the loan application and the bank would consider the same again. Moreover, since the complainant had lost Rs 5000 which had been paid as registration fee to the Institute, the bank agreed to pay Rs 5000 as a token compensation and another Rs 5000 as a service gesture. The education loan was sanctioned subsequently by the bank and the student got admitted to the MBA course in the same business school.

3. How a senior citizen claimed Rs 1 lakh in compensation for Harassment regarding the loan he never took

Even though the complainant had no business relationship with ABC bank, he was getting calls/SMS from the recovery agents using abusive language & demanding repayment of some loans which he had never taken. Several complaints to the bank against this harassment calls fetched no effect. The bank pleaded to the BO that the telephone numbers from which he was getting the abusive calls did not belong to any of their recovery agents. Based on this, the BO closed the case under clause 13(d) of BO Scheme (i.e. complaint without any sufficient cause).

As the complainant continued to get the harassment calls, he went in appeal. During the appeal, the bank admitted that the phone numbers from which he was getting abusive harassment calls belonged to their recovery agents and that they had since taken necessary corrective action to discontinue such calls. The AA observed that the bank had not conducted proper due diligence while sanctioning the loan to some third person indicating a major KYC lapse. To cap it all, the bank had misguided the BO resulting in the BO pronouncing a wrong order, damaging the credibility of the BOS. The AA set aside the decision of the BO and directed the bank to pay the appellant Rs 1 lakh towards compensation.

4. How A person got Rs 6,500 as interest for Failed ATM transaction

In a case of failed ATM transaction where the account was debited though no cash was dispensed it was observed that as per BO’s orders the amount was credited to complainant’s account, but the bank did not pay the penal interest in terms of extant RBI instructions for the delayed period credit of approximately 2 months. The bank was directed to pay penalty at Rs 100 per day amounting to Rs 6500 .

Proof that it works !

How Trivikram got his wrongly wrongly credited money to different amount .

I got my money back after complaining the issue in Banking ombudsman.

Last year May I transferred money through internet banking to wrong account. After realizing I called my bank officials and requested not to transfer. But it’s already transferred they need to contact with payee bank. The other bank people not given any information as I am not a account holder. I tried through my friend they told that it’s transferred back to my account. Almost three months I tried hard back and forth in both the banks but no use.
This month (5/04/2011) I got to know about Banking ombudsman through one of my colleague and I raised the issue with all my details. Today I got my money back:-).

Ankur on comments section mentions how he got his interest back by

Hey Manish,
some good news… i finally got my intrest back for arnd 20 days. though the amount was meagre but yet it was fruitful. i had known 3 persons who applied for this scheme and we 4 guys got 6000/- back in total.
now i believe that BO(directly got a call from the branch manager to come and collect the cheque :) ) do works and finally thx to you guys for guidance.

cheers

How Atul got his IT refund with help of Banking Ombudsman

Hi Manish,

I had approached IT ombudsman for IT refund. After chasing IT officials for 2.5 years the experience with Ombudsman was inspiring. Not only I got the money back but with interest.

The only catch is that one needs to be patience and keep all proofs ready. Best way is to keep copy of letters send by post, copy of emails etc.

Regards

Atul

Procedure of Complain ?

There are two ways of  filing your complain .

Online Complaint : You can complain to Banking ombudsman online by filling up the form here . Once you fill up the form , you can also upload your proofs like bank rejection letter, banks reply or anything else (it has to be PDF or TXT format only)

Offline Complaint : You can also complain in offline mode to Banking Ombudsman. Just download this form and fill up the complaint.  You should provide your contact information, name and address of the bank against which you are lodging the complaint, documentary evidence and the compensation you need. Once you have filled up the form, you can send it to the Banking Ombudsman address which comes under your jurisdiction (Download the list of all 15 BO)

Should you complain ?

I dont see any reason why you should not ! . If you are frustrated anyways and the service is free and also does not take much time and effort to complain, then you should definately go ahead and complain to Banking Ombudsman for something which you feel you should get justice for. Forget about who will win and who will loose for a moment, but I would encourage you to atleast take the first step and be the part of this initiative atleast. If you case is genuine, I beleive banking ombudsman will help you for sure, It can take time, but dont let this get you get stopped . Go ahead .

Bonus : Read 50+ other real life cases solved by Banking ombudsman

Share your experience! .  A lot of readers have never had a bad experienced with their banks (like me) , so its your responsibility to share your bad experience in comment section and make them aware about what had happened in your case and how bad it was.  Also share what are you doing now ? Will you file a complaint with Banking Ombudsman ?

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{ 659 comments… read them below or add one }

1 Shinoj Jose April 5, 2011 at 3:32 pm

This is a good initiative, and atleast they are bothering to the complaints.

Reply

2 Manish Chauhan April 5, 2011 at 4:03 pm

Shinoj

Yea .. one should make use of it for sure . Do you face any issue with your bank ?

Manish

Reply

3 Shinoj Jose April 6, 2011 at 9:37 am

Small issues like introducing different charges (ATM AMC, Cheque book charges etc) without intimation. But I dint argued bcos they are legal. But they should have informed me. But I saved my brother from diverting his NRI account balance to some bullshit ULIP. They were telling that they are transferring the money to some more profitable special FD. This happened with HDFC bank.

Reply

4 Manish Chauhan April 6, 2011 at 10:27 am

Shinoj

thanks for sharing your experience . Yes if the bank is within the legal parameter , then we cant do anything .

manish

Reply

5 Kunal April 24, 2011 at 2:40 pm

Hello Manish,
I was regitering the complain on the website .
but after submitting the data i am getting the message that “This Complaint is already submitted.it is under process.”

Even i am doing it first time , i do not know why i am getting this msg…

any idea?

and thanks for your this post

Reply

6 Manish Chauhan May 5, 2011 at 8:09 pm

Kunal

I am not sure on that , you know online thing with govt might have issues , why not put a offline complain too .. will just take Rs 10-20 for that

Manish

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7 Ram October 2, 2012 at 1:23 pm

Manish – just sending by an ordinary post is OK?

Reply

8 Manish Chauhan October 2, 2012 at 1:55 pm

Yes

Reply

9 Atul April 5, 2011 at 3:59 pm

Hi Manish,

Thanks for putting the information here since most of the people are not aware.

I have faced and facing issues with banks,IT folks. I guess the issue is with process and human errors.

My approach is simple. First go politely and bring up the issue to concerned parties notice with proofs and get committment date. Take email ID, mobile no. of person. This helps in developing mental pressure as first step. Follow up by phone and emails. Commitment date not met get bit aggressive and visit the bank, meet the respective manager. Make noise (not loud enough to attract everyone’s attention). Things have worked out and I never approach the banking ombudsman

For claiming IT refund I had to approach Ombudsman as final resort after pursuing my case for 2.5 years with regular IT folks.

Regards

Atul

Reply

10 Manish Chauhan April 5, 2011 at 4:02 pm

Atul

Thanks for sharing your experience . So you already approched ombudsman , what was the result ?

manish

Reply

11 Atul April 5, 2011 at 4:28 pm

Hi Manish,

I had approached IT ombudsman for IT refund. After chasing IT officials for 2.5 years the experience with Ombudsman was inspiring. Not only I got the money back but with interest.

The only catch is that one needs to be patience and keep all proofs ready. Best way is to keep copy of letters send by post, copy of emails etc.

Regards

Atul

Reply

12 Manish Chauhan April 5, 2011 at 5:28 pm

Atul

Thanks was good infomation , I just saw more on IT ombudsman . looks good to me , people really need to know all this stuff

Manish

Reply

13 Jayaprakash Kanreddy April 5, 2011 at 4:17 pm

That was nice informative article again. Success rate of Banking ombudsman is really good, that actually brings confidence to go ahead and complain.

I was wondering whether we can complain about funds transfer facility of a bank? If a bank says, netbanking funds transfer facility takes 24-48 hours whereas RBI guidelines says it should be credited to beneficiary on the same day if it is done on working day and before 2pm.

Reply

14 Manish Chauhan April 5, 2011 at 5:34 pm

Jayaprakash

Yes , every thing can be dealt with , If RBI has said that if its done before 2 pm , then it should be credited the same day , then it has to be done .

Ask for the explaintation from the Bank .

Manish

Reply

15 Mitr Singh April 5, 2011 at 4:49 pm

Thanks, Its very Informative article for everyone. I didn’t face such problem till now but now i am aware how to handle it. I will forward this link to my collegues & relatives.

Regards
Mitr Singh

Reply

16 Manish Chauhan April 5, 2011 at 5:22 pm

Mitr

Awareness if the power , if you face issue in future you can use this knowledge now

Manish

Reply

17 Nagarajan Santhan April 5, 2011 at 4:57 pm

Hi Manish,

Good article ….

Last month I started 2 Mutual Funds (HDFC and DSP) and gave ECS form from my SBI savings account. On 31-Mar-11 SBI debited Rs.100 from my account for “TO TRANSFER ECS MANDATE CREATION CHGS COLL”.

As per SBI site, there is no charges for ECS verification (see Home > Service Charges & Fees > IT related service charges @ http://www.statebankofindia.com)

Not able to reach SBI bank persons to clarify this.

Manish, how can they will charge Rs. 100 without any initimation.

What i will do ?

Regards
Nagarajan S

Reply

18 Manish Chauhan April 5, 2011 at 5:21 pm

Nagarajan

It might be there somewhere on their site , you need to reach thier customer care or through some email id and get clarity on this . If you are not satisfied , then go to banking ombudsman

Manish

Reply

19 Karun April 10, 2011 at 12:47 pm

Hi Nagarajan,

This is charge for placing ECS mandate with the bank. Most of the public sector banks charge this.
If you go through the charges list of the bank you would find it.

Karun

Reply

20 Karun April 10, 2011 at 1:05 pm

Hi Nagarajan,

31. Setting up Standing Instructions (SI).
Rs 50/-

This is from the link provided by you for service charges. Its Rs. 50 for standing Instruction. You might have given 2 instructions one for HDFCand another for DSP therefore 50*2 = 100.

Karun Sandha

Reply

21 Nagarajan April 10, 2011 at 3:17 pm

Hi Manish & Karun

Thanks for your comments.

I used SBI’s UNHAPPY facility to raise my issue and within 1 day I got a call from my Branch Manager and the issue is currently in bank side.

Hope to get reply soon.

This is the best service (UNHAPPY) provided by SBI. Details below from SBI website.

“SMS Unhappy is the latest facility launched by the Bank to improve customer service. The service is available 24 x 7 and you do not need to visit the branch to register your grievance. All you need to do is to send just one SMS to the Bank. It is thus paperless and one more Green Initiative of the Bank.

If you are not happy with the services offered by our Bank, just SMS “Unhappy” to 8008202020 and our dedicated “happy executives” will call you and get details regarding from you. They, together with your branch will resolve the issue to your satisfaction. The quick resolution of all your banking related troubles will surely bring a smile on your face. ”

— Nagarajan S

Reply

22 Manish Chauhan April 11, 2011 at 12:09 am

Nagarajan

Thats really something very great . Every bank should introduce something like that

Manish

Reply

23 Karun April 11, 2011 at 12:21 am

Hi Nagarajan,

Its good that you have SMS the bank but kindly go thr their service charges they have mentioned charges for standing Instruction. (Point No 31)

Its a good service launched by SBI to improve its service levels.

Karun Sandha

Reply

24 Nagarajan Santhan April 14, 2011 at 9:59 am

Hi Karun,

I hope Standing Instruction is differ from ECS.

Kindly provide the URL which you refer.

Regards
Nagarajan

Reply

25 Manish April 5, 2011 at 5:34 pm

Hi Manish,
Regarding Case I — I have a question ..

How did the guy proved to Banking Ombudsman that he got less cash from ATM………?

Reply

26 Manish Chauhan April 5, 2011 at 5:37 pm

Manish

I am sure the ATM machine would have that record , Like how much notes were dispensed in each transaction . Also when you communicate with the Bank about it, they will reply to you in affirmation anyways .

Manish

Reply

27 Abhilash January 6, 2013 at 12:35 am

Hi Manish,
I am facing the same problem in the sense there was a difference in cash retrieval where i was supposed to withdraw Rs3500 but i received only Rs800 and i orally informed the day itself (on 10th october 2012) to the SBM manager and also gave a written complaint to my SB a/c maintained with Syndicate Bank again and again but till now i was not able to resolve it. Please help me out on this regard.

Reply

28 Manish Chauhan January 7, 2013 at 7:04 pm

File RTI now

Reply

29 Karun April 10, 2011 at 1:01 pm

Hi Manish,

There are two A/c one with ATM another with Bank.
When ATM A/c is debited at the same time Bank A/c has to get Credited.
As in finance there has to be two entries Debit awa Credit.
In the aboce mentioned case Bank A/c Cr but ATM A/c did not get debit.
At the end of the day Bank would also have been worried abt the excess money of 500 in its A/c.

Karun Sandha

Reply

30 Manish Chauhan April 11, 2011 at 1:33 am

Karun

Thanks for that update , So does bank has any way to know which accountholder is facing the issue ?

Manish

Reply

31 M.VIJAYA RAJU July 18, 2014 at 6:30 pm

on 08-05-14 tried to withdraw Rs.3000/- in SBI ATM centre with my HDFC ATM card,but received Rs300/- only received the message on my mobile Rs3000/- debited in my a/c. the same informed to security he told me it can be revert Rs.2700/-within a week but so far not credited the same complained to my bank , customer care PNO desk but reply is not satisfied almost case was ending stage Please suggest what to do.

Reply

32 Manish Chauhan September 21, 2014 at 1:26 pm

File a RTI on this ..

Reply

33 Mani April 5, 2011 at 5:48 pm

Hi Manish,

Very good article, I was not knowing about BO but really appreciate for showing this awareness….

But tell me one thing, in most of the cases due to lethargy to read through the end of the terms & conditions, we fail to look into certain aspects & fine tooth them, and straight away we sign on the dotted line; I hope they may not come up with these docs showing that we have signed, incase we file a complaint.

Reply

34 Manish Chauhan April 5, 2011 at 5:52 pm

Mani

Banking ombudsman deals with cases which shows Bank deficiancy or banks breaking the rules set by RBI . You cant yell on a bank for the rules and regulations which are already set . If you have signed for something then you have to follow that rules anyways .

We are talking about things in which bank goes beyond the rules . Like if you didnt get money by ATM , but the amount was debited from your account, it should be back in your account within 12 days , Now you cant complain to BO on 5th day , but if bank does not give your money back within 12 days ,then attack .

manish

Reply

35 Manu April 5, 2011 at 7:22 pm

Hi Manish

As always ..great article.
I face the ATM issue too . I tried to withdraw 700/- 2 times but didn’t get the money and the money got deducted from my account each time. I was using ICICI so I login to my ICICI account and there is an option to write a mail to account manager. I had written the mail to account manager providing all the details and I got all my money back in 15 days.
But what I want to know is suppose I took Airtel connection and sign a document with them to deducted the bill every month from my account.Now when I want my bank to stop the payment to Airtel then bank said that they cannot stop the payment as I have signed a document to make payment for ECS. I said when I can stop my cheque payment from bank why I can’t stop my ECS payment and they have no answer other then their usual statement “as per their rules”. I am not sure where to look for this what is legal and what is not.

Reply

36 Manish Chauhan April 5, 2011 at 7:30 pm

Manu

I have heard about this , Its true that you need to direct Airtel only , the other option is to not have any money in your account, but it would attract some penalty .

http://www.jagoinvestor.com/forum/?s=ECS+&x=0&y=0

Manish

Reply

37 Karun April 10, 2011 at 1:15 pm

In case of ICICI this penalty is really very high.

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38 Shinoj Jose April 11, 2011 at 9:44 am

As per RBI rule, it is not required to get the letter from Airtel (or whoever is deducting the money) to stop ECS. The customer can go directly to the bank branch and can give a written intimation to stop the ECS. All you need to provide is the ‘Utility number’ of Airtel.
But in most cases the bank will not accept this. (Donno what the hell they are gaining from this.) They will simply tell you can do it by asking Airtel side only. But stand firmly and make some noise there. Also inform them with RBI rule. This may help, as per my experiences.

Regards,
Shinoj

Reply

39 Manish Chauhan April 11, 2011 at 10:35 am

Shinoj

Thanks for sharing that its not mandatory as per RBI rule , I was of impression that it is .

Manish

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40 Manu April 11, 2011 at 11:35 am

Thanks Shinoj

I will definitely make a big noise next time..if needed.

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41 Manav April 5, 2011 at 7:34 pm

I have a similar (though not equally inspiring) story to share.

I faced a issue with online transaction with ICICI bank. Money got transferred multiple times instead of one. This brought my Savings bank account balance in Negative. I must remind you that I don’t have overdraft facility.

I raised a issue of transfer with bank. They kept dilly-dallying. Finally after thoroughly getting frustrated, I raised a issue with
1. CNBC
2. Banking ombudsman, copying the bank.

My issue was solved within 1 day of doing this. Bank called me up to apologize and almost begged me to take the complaint back.
By then I was so frustrated that I just wanted to close the matter. I withdrew my complaint from Ombudsman.

Reply

42 Manish Chauhan April 5, 2011 at 8:04 pm

Manav

Great . It shows that BO works and its useful :) .

Manish

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43 Ankur April 5, 2011 at 10:42 pm

Hi Manish,
thx for such nice article. i have a query on loan amount and had sent a mail to an officer of BO but got no reply/update. what happened was:
“Recently I have availed the SBI bank Financing scheme to apply for draw of plots in the Aero City township launched by the GMADA(Greater Mohali Area Development Authority). I paid an interest of Rs.13600 for a sum of Rs.360000 which was the earnest money required by the authority to apply for the scheme for plot size 300 sq yard.
Generally such type of draws are held after 5-6 months by the authorities and interest for 6 months is collected by the bank in advance. In the case of Aero city the draw was held after 3 months from the closing date of the scheme. On following up with the concerned branch of SBI, they rejected to repay the remaining 3 months of interest back even for unsuccessfull applicants.
I want to bring this point to your notice that in case the draw of such schemes is not held by the authorities within the stipulated time and is postponed after 6 months, the bank providing the financing scheme takes an additional interest from the customer till the next date of draw. Should the banks not return the extra interest in case the draw is held with in 2-3 months of time frame? Is it not a monopoly of the bank to charge the interest for extra time period.”
can anyone put up suggestions on how to track it with BO.
~an avid reader of jagoinvestor

Reply

44 Manish Chauhan April 6, 2011 at 12:13 am

Ankur

How did you complain to BO ? Online or offline ? Because you might have got some reply , incase you did not , your complain might have got rejected . DId you follow the rules of complaining to BO like waiting for 1 month after complaining to the Bank ?

Manish

Reply

45 Ankur April 6, 2011 at 12:39 am

Manish, i sent an mail to “bonewdelhi@rbi.org.in” given at the link: http://www.rbi.org.in/commonman/English/Scripts/AgainstBankABO.aspx and yes it has been much more than month now. i sent it on: 9 November, 2010 and still didnt get a reply.

Reply

46 Manish Chauhan April 6, 2011 at 12:58 am

Ankur

I dont thinks its the way you should contact them , You should follow the way I have mentioned it in the article . Through online mode , better fill up the form . You know its govt thing , no body will reply to your email . I assume that these guys must be taking prints of the online complaints and then it might go through the regular govt thing . So it will take time . But Emails are really a no no .

Or just send the letter offline .

Manish

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47 Ankur April 6, 2011 at 5:37 pm

Thx Manish. i just tried the online method but once i submit the complaint the next screen show the Complaint no as “Complaint unable to view”. Is that correctly submitted, any idea??

Ankur

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48 Manish Chauhan April 6, 2011 at 7:39 pm

Ankur

I actually have no idea :(

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49 Manish Chauhan April 6, 2011 at 7:39 pm

Ankur

I actually have no idea :(

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50 Ankur April 6, 2011 at 8:15 pm

get Idea!! :)

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51 Ankur April 6, 2011 at 8:16 pm

anywayz thx for ur help Manish.

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52 Ankur June 27, 2011 at 8:51 am

Hey Manish,
some good news… i finally got my intrest back for arnd 20 days. though the amount was meagre but yet it was fruitful. i had known 3 persons who applied for this scheme and we 4 guys got 6000/- back in total.
now i believe that BO(directly got a call from the branch manager to come and collect the cheque :) ) do works and finally thx to you guys for guidance.

cheers

Reply

53 Manish Chauhan June 27, 2011 at 10:01 am

Ankur

Thats great to know . I will update this comment on the main post as a proof that it works !

Manish

54 Karun April 10, 2011 at 1:20 pm

@Ankur,

Hi

Pls note that bank has not provided you loan till the date of draw. Kindly note that the bank in turn deploy the money with Govt of Punjab. It has right to charge the interest till it does not get its money back from the govt. Max till 6 months.
If the draw happened in 3rd Month but are you sure Govt returned the amount of Rs.3.5 lacs back to the SBI bank by the end of 3rd Month?
Most probably answer would be NO.

In case you want to pursue the case its upto you but I personally don’t see a merit in it.

Karun Sandha

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55 Rakesh April 5, 2011 at 11:57 pm

Manish,

Very informative article. I have never faced any problems with my bank so far.
But this will be handy in future.

Cheers,
Rakesh

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56 Manish Chauhan April 6, 2011 at 12:14 am

Rakesh

nice . Keep reading

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57 Hem April 6, 2011 at 11:33 am

I’ve a savings acc with HSBC. I once lost Rs.2000/- in ATM (Andhra Bank) transaction. When I complained to the HSBC bank they said there was not any faulty transaction and fined me Rs.250/- sighting I raised a false complaint. So I lost more money now for making complaint. I took up the issue with Andhra Bank and they promptly came back saying there was a faulty transaction and in fact, they found extra Rs.2000/- in the ATM. By this time, it was almost a month and I asked HSBC to pay Rs.100/- per day as fine along with Rs. 2000/-. There was no option for them but to pay.

I kept all the conversation in e-mail. I hardly dialed them.

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58 Manish Chauhan April 7, 2011 at 4:42 pm

Hem

Great :) . So you already knew that the penalty for that was Rs 100 each day ? good that they honoured the penalty set by RBI .

Manish

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59 Hem April 7, 2011 at 6:27 pm

Yes, I read on ET once.

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60 keshav April 6, 2011 at 11:40 am

In April 2009 we relocated ourself as a result my dad PPF A/c also required to be relocated. We made a complaint regarding less interest being credited in the A/c which was acknowledged by the manager but till date we didn’t receive any amount.
Could we complain under
Any Loss suffered because of lack of co-ordination from Bank side.

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61 Manish Chauhan April 7, 2011 at 4:43 pm

Keshav

Why not , do it soon now . First mail bank telling them your points and see what they deal with it . After a month, if you are still unsatisfied and bank was out of their rules and refulations, Talk to BO . I am sure it will materialize into something good

Manish

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62 Karun April 10, 2011 at 1:23 pm

@Keshav

Hi

Does by any chance you deposited more than 70k in your fathers A/c?

Karun Sandha

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63 Sudheer April 6, 2011 at 3:28 pm

Good Info Manish,
Icici bank, which is the salary account for me, has restricted bill payment (I mean purchase of mutual funds, payment of lic premium through a gateway) to 4 per day. This is not published anywhere nor communicated to me officially. My Lic agent has split my policy into 5 (way back in 1994) and I had to pay 5 premiums on a day, which was not supported by the bank. Will this come under Banking Ombudsman’s purview ? Bank is still not sending any official confirmation on this.

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64 Manish Chauhan April 6, 2011 at 4:16 pm

Sudheer

It has to be somewhere in the fine prints, otherwise bank can nnot do this . As bank has not replied to you and it has passed 1 month (assumption) . Now you can complain to Ombudsman.

Manish

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65 Sudheer April 6, 2011 at 4:18 pm

Thanks, I will take it up with ombudsman. It is never there in the fine print, nor in any of the websites. I am facing this w.e.f Dec 2010.

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66 Manish Chauhan April 6, 2011 at 4:20 pm

ok , send all the email communication etc as proof to BO

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67 Krish April 7, 2011 at 1:36 pm

I am going through one of the weird experience with HDFC bank. This bank has the criteria for preferred customers. When you meet the criteria, you presume that it is automatically upgraded to the next level. One fine day I wanted one of the benefit extended to preferred customers. They coolly informs me that am not entitled because my status is not elevated as preferred. Left with no choice of denial, they did it after lot of pushing. Once it is done, the bank sends no confirmation that your status is upgraded. You just have to rely on RM’s word.

There is no annual debit card fee for the preferred customer. There is a discount of 50% annual locker fee. They deduct full fee promptly on the first day of the fiscal year. Every time I had to remind them to reverse the charges. Surprisingly they call these benefits as previlages. The bank makes the customers to beg them to avail these previlages. First time, I had to look at the meaning of ‘previlage’ in Dictionary.

The mindset of the banks (private or govt.) over a period of time did not change. They don’t extend any benefits automatically and still not customer friendly or proactive. When you are eligible for small benefit, they make sure that it is done as favor. Worse, it seems to me that the private banks have forgotten banking and long moved to value added services in the name of marketing insurance & other high commission products. It is funny, when I get to speak with any bank staff these days to solve my banking issue, the discussion ends up with a suggestion to invest in some product.

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68 Manish Chauhan April 7, 2011 at 4:26 pm

Krish

Thanks for sharing your experience . I agree with your thoughts. today only I went to Bank of Maharastra and I can see how different it was from these banks like HDFC or ICICI , It was more on human side dealing more into Banking and pure banking . Whats your experience in that ?

Manish

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69 Karun April 10, 2011 at 1:41 pm

Krish

Hi

Wise people dont go after these privileges. Let me show you how …..
How much money needs to be there in your saving’s A/c for being a privileged member? Let me assume 1 lac …… pls correct me where ever I am going wrong ok ……
interest earned @3.5% 3500/- per annum

Your previlige would be most probably getting good treatment in terms of sittinf directly with the manager ….. and some small favors ….. like ATM card fees of Rs 100 etc …..

Now refer to previous article of Manish keep that 500 in Savings and rest in FD @9.75%
99500@9.75% – Rs 9700 approx
in case you want 95000@9.75% – 9200 apprx
You hhave excess cash of 5700 at the end og the year. Pay Rs 100 at ATM charges then also u have 5100 at your disposal.

More over if u have more than 1lac in your A/c just try to go to Public Sector bank Manager you give you a Royal treatment. Just try …..

Karun Sandha

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70 Krish April 11, 2011 at 12:28 pm

I am sure Jagoinvestor forum teaches all of us to be finance savvy.

To your query, for preferred customers, you don’t have to maintain higher balance in savings account earning at 3.5%. You need to have higher amount FD relationship and have zero balance in savings a/c.

Yes, you are right that PSU BM may roll out red carpet for higher amount FD. The problem is these people get transfer frequenty and you have to start afresh with new BM to resolve your any concern. The online utility of HDFC bank for FDs is great viz. You can book and liquidate online which few banks are extending. Certainly not PSU banks. I feel reducing the human interface is much better many times for a customer and I prefer that.

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71 Karun April 11, 2011 at 8:37 pm

Hi Krish,

Personally I don’t feel that only high amount of FDRs would do.
There must be some hidden pre conditions for the same.

n year 2006-07 Axis bank had criteria of haing atleast 75k in your savngs a/c to get priority services status.

Rest as you have experienced the service, I am with youon this point.

Karun Sandha

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72 Lucky April 7, 2011 at 3:33 pm

Hello,

Will tell you my personal example.
I had issues with SC credit card, which was long back closed. Suddenly I started getting calls from recovery agents. I complained to bank, but it felt on deaf ears. After 3-4 months of this dilly-delaying, dropped a mail to SC copying BO and within a week got a apology mail from bank and just a week after that my CIBIL was also updated ( I know this coz I got the CIBIL report for my loan).

So at times, even copying to BO helps. no need to launch a seperate formal complain

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73 Manish Chauhan April 7, 2011 at 4:20 pm

Lucky

Thats great :) . Thanks for sharing your personal experience . I have added your comment link on the main article :)

Manish

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74 Shinoj Jose April 11, 2011 at 9:59 am

Issue with ECS cancellation.
I am having account with SBI (NAL Brach, Bangalore). I had ECS mandate with multiple entities like Vodafone and some mutual funds. When I asked them to stop the ECS with Vodafone, they simply refused saying that they dont have any provision for doing that. Then I made a seen there and told them about RBI rule for ECS cancellation. Finally they agreed. And did the same. Remember, the rush and queue in SBI is so huge that I spend almost half a day there.
Now come the funny thing. Next month, some of my Mutual fund SIPs got cancelled. I got mail from the fund house that the bank rejected the auto debit. What happened was, they cancelled the wrong ECS. And happily charged 200 Rs as fine for ECS bouncing. (?)

I have another ECS with a new generation bank where my salary was getting credited. I called there call center people regarding the cancellation ECS. They clearly explained me the steps and guided me. The process was online. I logged in to their site and all was done within few minutes. Within one day I got mail saying that the same has been done.

See the difference. When will our Sarkari Babus learn the basics of customer satisfaction?
Shinoj

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75 Manish Chauhan April 11, 2011 at 10:39 am

Shinoj

thanks for sharing your experience .

Manish

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76 Sandeep April 11, 2011 at 3:58 pm

Hi Manish,
Good to read this note. In fact, I was planning to ask you the same.

I have SBI loan, started in Jul-2009.
scheme was: 1st yr 8% then 9.25% for next 4 yrs fixed.
In Jun-2010, SBI suddenly started charging interest @ 11.5%. When contacted SBI, its mistake from head office, we have informed them. We dont have rights to change. continuous 3 months they charged me @ 11.5%. Then in Sep-2010 they credited extra interest which was debited for 3 months.

But now, instead of making interest rate 9.25, they mentioned as 9.75%. still same is going on. I have contacted many times by visiting but the same story. It is from head office, we have informed Belapur, navi Mumbai office. I am regularly doing followup by e-mail, phone. Personally cant contact them since I m not in India.
Now I dont have Allotment letter from SBI in which interest rate is mentioned.

Please suggest.

Sandeep

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77 Manish Chauhan April 11, 2011 at 5:23 pm

Sandeep

You must be having the initial documennts mentioned the interest rates , now you should file a offline complaint with BO

Manish

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78 Sandeep April 11, 2011 at 5:51 pm

Thanks Manish. But as mentioned, I am not in India and not carrying any document with me. I have only emails, sent to SBI branch and RACPC, Pune. I am NOT the only person who is suffering, there are many customers (as per bank).
Can I approach online with this sent emails as a proof?

-Sandeep

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79 Manish Chauhan April 11, 2011 at 5:54 pm

Sandeep

Yes , I think you can start with email as proofs first . Lets see if they ask you for more proofs ? there is nothing you are loosing by complaining

Manish

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80 Karun April 11, 2011 at 8:43 pm

Hi Sandeep,

My personal experience shows that SBI staff is not very much computer literate. Are you sure they have read your mails and replied back to you thr email.

In case they have not why don’t u send a copy thr Fedex or some other courier service provider?

Karun Sandha

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81 Karun April 11, 2011 at 8:41 pm

Hi Sandeep,

Usually the loan is fixed for initial 3 years and not 5 as mentioned by you.
You must be having a copy of the all the loan related documents just have a look at it.

I think problem with SBI is that they can’t reverse the interest rate. I think now 9.75% would be getting charged for 2nd and 3rd year i.e they are charging you so.

Why dont you approach their Unhappy service. Might be of some help.

Karun Sandha

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82 Nihaal April 14, 2011 at 4:20 pm

Dear Manish,

I have a grievance which is sadly not related to a bank but a NBFC.

The Case:
One of my friends took a car loan from a nbfc 3 years back and he wanted a reference for this loan (i now realize there is no such thing as a reference for a loan) i obliged and gave him a duplicate copy of my pan card.

For atleast 2 years i have been applying for credit cards and getting rejection letters from all the banks. I finally was fed up with this and decided to get my cibil report and was shocked to see that i was the co-applicant for the car loan my friend had taken 3 years back. He had defaulted on this loan which was reflecting on my cibil report and that being the main reason for me not getting any credit card.

Like i mentioned earlier i had given my friend a copy of my pan card but i had never signed any loan application form, so i followed up with my friend (who still claims that i was supposed to a reference for this loan) and also with the customer care at the NBFC (who i must say were extremely rude). I managed to get the loan application form from the NBFC and i’m a cent percent sure that my signature has been forged on the form. Now my friend (would not want to call him a friend anymore) claims that the person who gave him this loan never told him about me being a co-applicant and he always thought i was only a reference.

My Complaint:
Now in this case the NBFC has been negligent simply because i never signed the loan application form and it is ofcourse the duty of a NBFC to have the applicant sign the form in presence of the bank witnesses, which in this case i’m sure they will not be able to produce.

Now i really don’t know what course of action to take. NBFC’s as per my knowledge don’t fall in the purview of the Banking Ombudsman. Please advice on what action i can take against the NBFC and how?

P.S: My friend who took the loan seems to me as a guilty party as well but the only action i can take against him is a police complaint and that too would not fetch me anything really apart from wasting my money.

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83 Manish Chauhan April 14, 2011 at 4:40 pm

Nihaal

That was really a shocking incident ,I can see that its a clear case of forgery as you never signed the papers and how come they didnt ask for other documents from you , is PAN enough to get a loan, as a co-applicant

Ombudsman does not cover NBFC , but i think you can complain about them in consumer court . Firs you complain to the complaint section of the NBFC , and then take it further

Can you share what is the current status of the case ?

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84 Nihaal April 14, 2011 at 6:04 pm

Well there were two documents; pan card and a copy of my electricity bill (i’m guessing my friend obtained this from my flat in pune and i was staying in bombay at the point of time).

The loan has been paid of by my friend only in december 2010 so i guess getting a credit card now should not be a problem, i’m still awaiting a reply from a bank on this.

The only point of the contact for me at the NBFC is the Consumer care and they have been telling me that they are in no way responsible for this. Of course this response from them comes after almost a week of extreme rude behavior towards me. I also threatened them with legal action to which they appeared unperturbed.

I have got the name of the authorized signatory for the NBFC from the copy of loan agreement, he was (or still is) the assistant manager of the pune branch, so if that is one person who could be blamed.

So now i’m still unsure on the course of action i should take. Ombudsman would have been perfect for speedy settlement, consumer court will be a long legal process so expensive. But i guess this is the only option available!

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85 Manish Chauhan April 16, 2011 at 11:56 am

Thanks for more info

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86 Vidyasagar April 24, 2011 at 1:15 pm

Issue with getting money from other Bank’s ATM machine.

I had a kind of experience with SBI. Four months ago I went to Andhra bank ATM to withdraw 15K using my SBI debit card. I got transaction declined slip with response code 002(not very sure though). But the amount was deducted from account.
I went to my branch and explained them what had happened. But the SBI bank employee told me , the problem is with Andhra Bank only because the money was released from SBI and it’s with Andhra Bank’s gateway.
So when I explained the same to Andhra Bank manager, he laughed at this explanation and asked me to lodge a complaint with SBI bank only. He clearly told me like his bank didn’t have any roles to play with this case.
Again I went to my branch and lodge a complaint along with the transaction slip (I had the transaction slip with me). All these were made on saturdays only coz of my work I can go to branch only on saturdays.
After 2.5 months of regular follow ups I finally got the amount credited to my account. I dont have idea of Ombudsman that time :(

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87 Trivikram April 26, 2011 at 7:12 pm

I got my money back after complaining the issue in Banking ombudsman.

Last year May I transferred money through internet banking to wrong account. After realizing I called my bank officials and requested not to transfer. But it’s already transferred they need to contact with payee bank. The other bank people not given any information as I am not a account holder. I tried through my friend they told that it’s transferred back to my account. Almost three months I tried hard back and forth in both the banks but no use.
This month (5/04/2011) I got to know about Banking ombudsman through one of my colleague and I raised the issue with all my details. Today I got my money back:-).

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88 K Sudheer July 30, 2013 at 12:40 pm

I also did similar wrong transfer of funds from ICICI to HDFC. HDFC credit card people hold on money, Both banks are not helping in this regard. I just gave complaint to banks ombudsman after seeing your message. Hope I get justice.

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89 Prerak Sharma March 28, 2014 at 3:56 pm

Dear Trivikram,

I know someone who is facing the same problem as you, i will advise him to approach the banking ombudsman. In the mean while it would of great help to him if you could please e-mail me a copy of the order passed by the banking ombudsman in your case.

Regards,

Prerak Sharma

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90 krishna kumar June 24, 2011 at 6:04 pm

Hi, if you any kind of banking dispute, then you should file a complaint to your bank and then when you don’t get reply within 30 days then you should file a complaint to your Banking Ombudsman. You can read this particular article in this Akosha went ahead and looked at the various issues relating to the banking problem. You can find the full article on banking complaints processed by ombudsman. Do share your thoughts on the article.

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91 Manish Chauhan June 24, 2011 at 7:03 pm

Krishna

Thanks for sharing that article. It has most of things which are covered here . Was there any thing specific on which you needed the comment ?

Manish

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92 gaurav July 11, 2011 at 5:41 pm

Hello Manish sir,

I am trying to complain online, but link provided by you is not working…

Thanks & Regards,
Gaurav Shah

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93 Manish Chauhan July 11, 2011 at 7:42 pm

Gaurav

Which link exactly ? Its a govt website , try 2-3 times :)

Manish

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94 Abu Naim August 13, 2011 at 3:32 pm

Dear Sir
Kindly help me in Following;

We had applied for a C/C facility from SBI,Bank Officials came ,Surveyed premises, but never inform about the product which they applying in our case.In last they inform us that your C/C Limit sanctioned & complete the Formalities,we enquire about Interest rate & other Terms & conditions at that time & we refused to take the C/C Limit in last.No Paper we signed, No money credited to our A/C.
But Bank has charged Rs. 10,000/- from our Current A/C & debited the amount without any information to us.
Kindly Guide what to Do.? We constantly writing to bank but they are answering in diffrent mode, & Justifiying their charges.

Pls help us in this regards

Thanks

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95 Manish Chauhan August 15, 2011 at 9:37 am

Abu

Time to complain to banking ombudsman and charge them for harrasing

Manish

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96 JAYAN September 13, 2011 at 3:26 pm

my mother in law holding an sb account with a nationalised bank.recently my wife’s name added as joint account holder(operating mode is either or survives) .for taking passport in the name of my wife she given a referrel letter request to the concerned branch,but the branch manager neglected her request and he said such facilities are not given by the bank.Is it true ?
pleas find the requeest that she have given to the branch.

Dear Sir/Madam we request you to give last one year account statement of our account and stating that we have been operating the account since 3/11/2006.

Note:
she got the accont statement but not the refferel letter.kindly advise me the posibility of getting the refferal letter .is it possible to get the referal letter stating that her mother is operating the acccount since 3/11/2006 and her daughter’s name added as joint holder since 28/8/2011.

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97 lokesh November 19, 2011 at 12:29 am

actually, you should try to write a letter to branch manager stating the request and let the manager certify the details…. it would be easier to manager to do this task….
your request is specific and there is not a format for specific tasks for banks.

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98 Prem Narayan Singh September 16, 2011 at 9:53 pm

Dear All,
I, Prem Narayan Singh (Emp. Code-193) worked with Janalakshmi Social Services (Add: WZ-255A, 1stFloor, Opp. Metro Pillar No.-666, Nagafgarh Road, Uttam Nagar, New Delhi-110059) from 11/04/2011 to 25/07/2011. Due to some personal reason, I submitted my resignation. But till date I did not received my Full & Final and reliving letter.They did not paid my salary of month of June & July 2011 and also cut my conyence and as well as special allowance. Apart from that they torcher me, that,s why I am facing a lot of problem.
Please do the needful on the urgent basis.
For Detail contact to Mr. Praveen Shaha.
(Branch Head), Mob. No.-09654669999, 011-45768126.
Email: info@janalakshmi.com,
Thanks & Regards:
Prem Narayan Singh,
Mob. No-09312807919.

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99 Manish Chauhan September 19, 2011 at 1:34 pm

Prem

How can we help you ?

Manish

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100 Harijesh Kumar Gupta September 16, 2011 at 10:28 pm

Dear All
I , Harijesh Kumar Gupta (Emp. Code: FOS 28624) worked with IDBI Bank Ltd. (D -824, New Friends Colony, New Delhi – 110065), since 10/08/2010 to 03/05/2011. Due to personal reason, I have submitted my resignation. I have received my full & final but I did not receive my Reliving Letter and P.F. That,s why I am facing a lot of Problems.
please do the needful on the urgent basis .

Thanks & Regards:
Harijesh Kumar Gupta,
Mob. No: 09818282417

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101 Manish Chauhan September 19, 2011 at 1:33 pm

Harijesh

How can we be of any help here ?

Manish

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102 harijesh kumar gupta May 9, 2012 at 4:06 pm

Dear sir Please help mi fpr my PF

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103 Manish Chauhan May 9, 2012 at 5:59 pm

How can we help you ?

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104 Ankit November 17, 2011 at 10:50 am

My bank has debited my account by cheques which are not issued by us and are lying with us till date. I informed the bank about the same for which i didnt get any reply. So after 37 days i filled a complaint with BO on 12 Nov. It has been a week but havent received any reply from BO’s side. Kindly guide me on how much time does it take to solve the issues.

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105 Manish Chauhan November 17, 2011 at 11:00 am

Ankit

I would recommend to approach banking ombudsman now , as you have already complained to Bank and not recieved anything in reply for 30 days .

Manish

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106 Ankit November 17, 2011 at 4:18 pm

I have already filed a complaint with the BO on 12 Nov. But havent got any reply from BO. how much time does it take for BO to solve the issues? Also, can we update the information filled online now?

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107 lokesh November 19, 2011 at 12:09 am

ankit,

you are saying that cheques were not issued by you. then
??were those cheques lost from your custody
or
were not at all your cheques???

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108 RAJESH ROKADIYA November 18, 2011 at 3:37 pm

Hi manish
very good article and great to see people benefitting from it.

i have a issue with my bank, i bank with State bank of hyderabad.
i opted to convert my regular savings account to savings account plus (auto sweep what private banks call) which gives me more interest for the idle funds lying in the savings account. i gave a written application on 11-10-2011. it took them a total of 35 days to activate the same and due to that i lost interest amount which i would have got had it been day in a day or 2. the amount after calculation comes to around rs 340. i had send them several email reminders and verbal ones whenever i went to the bank during the last 35 days. i asked for my interest lost, they coolly said they cant do anything about it.finally after reading your article i filed online complaint with banking ombudsman. now do i have to go to RBI with my complaint. it has been successfully registered online, will they call me??

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109 Manish Chauhan November 18, 2011 at 4:56 pm

Rajesh

Expect the things to move slowly .. Banking ombudsman will work at their own pace . I am, just wondering if you should really care for 340 for the amount of energy you are spending on this .

Manish

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110 RAJESH ROKADIYA November 18, 2011 at 6:48 pm

yes i do care especially since rs 350 can buy me around 3.5 litres of speed petrol for my travel. but to tell u i have even complained to indigo airlines for a token amount of rs 1 which was wrongly charged and their customer service was slow in responding to my mails and i ended up being offered rs 1000 as a travel voucher. i am associated with service industry so if i offer good services to others i would definitely expect my due.

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111 Manish Chauhan November 18, 2011 at 10:05 pm

Rajesh

Great … If thats important for you .. good

Manish

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112 lokesh November 19, 2011 at 12:18 am

Rajesh,

why did you wait for 35 days to let your work done, why you didn’t try to let your work done within the stipulated time by bank, and complaint to bank manager just after the reasonable time of that work???

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113 RAJESH ROKADIYA December 9, 2011 at 4:14 pm

Well Manish and Lokesh, the complaint done to the Banking Ombudsman had the desired effect and the bank has credited Rs 406 as delayed interest due to their mistake. It is a small victory for us.

Thanks manish, had it not been for this article i would not have got back my money.

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114 Manish Chauhan December 9, 2011 at 5:09 pm

Rajesh

Good to hear that :) .

Manish

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115 Suhas November 18, 2011 at 10:58 pm

Whether the complaint for home loan against any bank like ICICI,HDFC is covered by RBI banking ombudsman> or by some other authority like RBI’sDept of nonbanking supervision?

Whoim should I contact for complaining for mu home loan issues?

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116 Manish Chauhan November 19, 2011 at 10:48 am

Suhas

First contact bank and if not resolved, then contact banking ombudsman

Manish

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117 Suhas November 20, 2011 at 12:17 pm

Dear Manish,
This is the case with ICICI bank. I have tried all options and at last I lodged a complaint with Banking Ombudsman at Mumbai. I got a reply from them that Home Loans are not covered by Ombudsman and I should complain to AGM, Nonbanking Supervision. The said office is located in same building in Mumbai. But as per all available documents related to Ombudsman, it clearly reveals that Ombudsman can handle the Home Loan related issues also.

Thats why I just want to make sure if the concerned person from BO office is correctly guiding me or misguiding.

If you know some cases related to Home Loan let me know, who is the authority to complain…

Thanks.

– Suhas

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118 Manish Chauhan November 20, 2011 at 1:20 pm

Suhas

I just tweeted to ICICI bank on this , hope they get back and help you on this : https://twitter.com/#!/jagoinvestor_/status/138162082641231872

Manish

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119 ICICI Bank Care November 23, 2011 at 4:39 pm

Dear Suhas,

We would like to get in touch with you. Please send us your contact details at care@icicibank.com and our official will contact you. Kindly refer “2435911” in the subject line.

Regards,
ICICI Bank Customer Service Team.

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120 Bharat Kamble November 19, 2011 at 8:27 pm

Dear sir,

I have paid a fees of AUS $ 500 to the VISA department of Australia through my ICICI credit card on 21st june 2011. In my July month credit card statement, it showed me as a successful transaction. I was happy. Later in the August month statement i saw that their was one more transaction of the same amount (INR Rs. 24603) by the VISA department. I called them for the details. They said that the earlier transaction was unsuccessful and so they did it once more. I asked them for the proof of unsuccessful transaction and the same was given to me by the VISA department in the form of a reference number of their bank ( Commonwealth bank). Then i called the icici customer care and told the whole story. They said that you should talk to the commonwealth bank only because they have done the transaction. Once again i called the CWB, they said that they speak only to the merchant bank and not to the customer. Later i raised a dispute through icici bank stating the problem on 27th Sep. 2011. Now still the dispute is on hold and when i am calling the icici customer care. they are telling that the dispute may give negative result also. I am scared now for what to do now. Please give me some suggestions/ alternative for where i can claim my money. The amount is huge.

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121 Manish Chauhan November 20, 2011 at 1:26 pm

Bharat

Its not clear to me ,did the amount got deducated twice from your account (total 1 lac) and now its not getting resolved from both the places ? Did you settle the credit card bill or not , because if you have not settled the bill , in that case it might have negative effect in your CIBIL . I have also checked with ICICI on this : https://twitter.com/#!/jagoinvestor_/status/138163859675549697

Manish

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122 Bharat Kamble November 21, 2011 at 8:39 pm

Sir,
Thank you for your valuable feedback. The amount of Rs. 24603 was deducted twice instead of once. It means I have to get a refund of Rs. 24603. I have raised a dispute against this amount which is still in process. Do you mind if I can make you clear the case by having a verbal communication with you?

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123 Manish Chauhan November 22, 2011 at 12:57 pm

Bharat

In that case you have to take it with the concerned party only .

Manish

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124 Bharat Kamble November 27, 2011 at 8:38 pm

Dear Manish,
My case has been solved and the entire money has been deposited to my a/c. I am very grateful to you. Its all because of you. Thank you so much sir. My case which was posted by you on twitter had worked out.
Once again thank you very much !!!
Regards,
Bharat Kamble

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125 Manish Chauhan November 29, 2011 at 1:53 pm

Bharat

Great to hear that

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126 Bharat Kamble December 1, 2011 at 10:10 pm

Dear sir,

One more problem i am facing regarding my case. The ICICI bank has deposited the amount back to my account but now they have blocked my credit card as the validity of the card was till nov. 2011. And i have Rs. 10500/- in my credit card account. I want that money to be transferred to my saving account and want to close the credit card. How should i proceed?

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127 Manish Chauhan December 4, 2011 at 7:14 pm

Bharat

As the credit card has crossed its validity , better talk to bank on the issue of its blocking .. There might be some procedure to get your money back in your account . go to yout ICICI bank branch and talk there .

Manish

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128 Bharat Kamble November 21, 2011 at 8:45 pm

In continuation, i have paid the credit card bill on regular time. Never i have kept any amount pending from my side.

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129 selva December 2, 2011 at 1:41 am

Hi Manish

I got a peronal loan from ICICI bank five years back . Since i have changed my banking account to HDFC i was not able to pay the EMI -loan repayment thru ECS ( ICICI), But i have paid the EMI to the bank directly, but i donot have any proofs now.

Suddenly i got a call from ICICI bank people stating that i have not paid the EMI

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130 selva December 2, 2011 at 1:44 am

Hi Manish

I got a peronal loan from ICICI bank five years back . Since i have changed my banking account to HDFC i was not able to pay the EMI -loan repayment thru ECS ( ICICI), But i have paid the EMI to the bank directly, but i donot have any proofs now.

Suddenly after 4 years , i got a call from ICICI bank people stating that i have not paid the EMI.
How to approach this situation as i do not have any proofs for the EMI paid directly to the bank

Regards

Selva

Reply

131 Manish Chauhan December 4, 2011 at 7:08 pm

Selva

how did you make the payment “directly” ? It should be through a cheque or some kind of document (I hope its not CASH) , There should be some confiusion from bank side . I am sure your CIBIL score is messed up and will create some problem for you in future . please ask for your CIBIL score soon and check it out

manish

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132 selva December 15, 2011 at 3:26 pm

Hi Manish

I made the payment thru cash at ICICI bank, chennai

Regards

Selva

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133 Manish Chauhan December 15, 2011 at 4:22 pm

Selva

Ask your bank about the transaction and tell them that you paid the money through Cash at their branch .. Did you get any kind of delivery reciept or loan closure reciept ?

Manish

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134 selva February 22, 2012 at 12:01 pm

Hi Manish

They have provided with the receipt, when i paid the cash at the counter , but i donot have any such right now

Regards

Selva

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135 Manish Chauhan February 23, 2012 at 3:24 pm

Selva

You should be having some thing on your side .. anyways I am sure there will be entry in the bank system

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136 SANDEEP H WADPILLAY December 2, 2011 at 7:19 pm

Dear Sir,

I am Sandeep Wadpillay staying at Pune Maharashtra, Before six month i took housing loan from Dewan Housing Fiance Ltd.I want to do transfer this loan to State Bank of India. But I heared from some peoples that SBI can’t takeover my loan. So please let me know why SBI can’t take over loan..?

Regards
Sandeep Wadpillay
Pune

Reply

137 Manish Chauhan December 4, 2011 at 6:41 pm

Sandeep

There is nothing like that . Who told you that SBI cant take over your loan ? Is tehre any clause in your agreement with Dewan Housing Finance that you cant prepay the loan sourced from other bank money ? if thats written in contract , then you cant do that

Manish

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138 Jayan December 5, 2011 at 6:46 am

Respected Sir/Madam,
My name is JAYAN. P, I the account holder of SBI Jalahalli, Bangalore. My SBI account No is 30111705796. I withdrawn a sum Rs.10000/- from Induslnd Bank ATM at Tezpur, Assam on 12/10/2011 at around 11.26hrs through my ATM Card No 6220180096300273065. After the transaction I revealed that a sum of Rs. 10000/- was extra deducted from my account.
I submitted a complaint to my nearest SBI, Salonibari, Tezpur and Indusind bank at Tezpur on the same day. They direct that, wait for some days the money will automatically revert to your account. After that, I approach so many times for the above said banks. After that the both bank said we cannot do anything for this complaint. You approach your parent bank i.e. SBI Jalahalli, Bangalore.
I submitted a complaint to SBI, Jalahalli, Bangalore on 29 October 2011 through registered post and the same received by them on 03 Nov 2011. But the above said amount has not been revert to my account till date. Therefore I humbly request to your kind honour to do needful at an early date.
Thanking you,

Jayan.P
GE (I) (P) (AF) Tezpur
Salonibari.PO
Distt :Sonitpur
Tezpur, Assam-784 104

Reply

139 Manish Chauhan December 5, 2011 at 9:36 am

Jayan

You will have to again follow up with SBI saying that if the amount is not reverted back , you are liable for daily penality amount as stated by RBI , Also put a complain with banking ombudsman on this ,. read this article : http://www.jagoinvestor.com/2011/04/banking-ombudsman.html

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140 Jayan December 7, 2011 at 12:33 pm

Thank you very mauch for speedy responce and valubile direction

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141 Vidya December 11, 2011 at 1:04 am

Dear Manish,

I hold a savings account in citibank. On 16th November 2010, I made 4 withdrawal transactions at Axis bank atm. I tried to make 4 withdrawal transactions of 10000, 10000, 5000 and 5000. Of which, the 3rd transaction has failed. I lodged the complaint through phone to customer care of citibank the same day about failed atm transaction. They gave me provisional credit but based on confirmation from Axis bank that the transaction is valid, they reversed the credit, on dec 1st, 2010 meaning that 5000 got debited from my account though i did not get the cash. I disputed this with bank executive, but he has said citibank cannot do anything more in this regard and I have to approach Axis bank.

On comparison of the transaction advices & statement of axis bank which citibank sent to me, I find that Axis bank has confirmed that the transaction is valid for the 4th withdrawal transaction of 5000 rs which was successful & I did get cash for this, however, the earlier transaction, the third one, for 5000 rs. the same day had failed. Bank had not looked into the status of this and given feedback. It is clear that bank has not done proper and complete investigation. I approached axis bank manager of Kalyan nagar, who did not want to take any responsibility for this matter and again redirected me to their head office. I could not follow up this matter after this as this was not getting anywhere and I got busy with personal engagements.

This month, I again, approached citibank with detailed letter, giving the facts of the case along with transaction advices, but they reply that they have debited based on axis bank’s confirmation. They have not looked into the dispute and incomplete investigation of axis bank.

Now, can I get help from bank ombudsman to get my money. What other compensation can I claim for the inconvenience put through. Am I eligible for interest for delay in solving the matter. I have lodged the complaint about failed atm transaction the same day to citibank, but now, its been over a year . Does RBI rules permit resolution of cases after a year has passed.

Reply

142 Manish Chauhan December 11, 2011 at 12:47 pm

Vidya

You can approach Banking Ombudsman as you have already for followed up with Bank .. if you have any proofs with you , keep it .

Once more mail to manager of AXIS bank with cc to banking omnbudsman (also mention in email that you are going to banking ombudsman now) . this should do some magic . As you are liable for an interest + Rs 100 per day penalty for all the days they have not gave back to you . So in best case 36500 :)

Manish

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143 Vidya December 13, 2011 at 1:59 am

Dear Manish,

Thanks for your reply and guidance. Here, axis bank is the third party. My registered complaint & followups are with citibank, while after they directed me to approach axis bank, I contacted the local branch manager of axis bank who did not offer help or accept my written complaint but redirected me to their head office. All my documentary evidences, mails and phone calls with customer service has been with Citibank, as that is where I hold my account. a) What is RBI’s stand on this- do they put the onus on the bank where we hold the account or is it on the third party bank where the transaction failed. b) I followedup with Citibank again last week and the latest is manager says I did not dispute within 60 days from the date of purchase transaction and hence they are unable to assist. While my original complaint is indeed within the time frame, their investigation was about a different transaction. If there is a faulty investigation, is the onus to revert within timeframe with the customer ( I feel it should not be so, as the customer may not be skilled to investigate. What is RBI’s stand on error in investigation of failed transaction. c) If the cash does not get dispensed, how can a customer prove that cash was not received, in case the bank disputes it. Thanks for your time.

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144 Manish Chauhan December 13, 2011 at 1:49 pm

Vidya

when money is not dispenced from the ATM , it is recorded in their internal system , so you dont have the proof, but the proof is ther ein bank recorsd ,

You should now complain to BO

Manish

Reply

145 Latha December 13, 2011 at 1:04 pm

Hi,

I am also facing a same situation. I have account with ICICI bank.

My husband made ATM transaction from State Bank of Travancore ATM on 12th September 2011. He made 4 chain trasactions at the same time for Rs. 10000,10000,10000 & 7000. On those third one failed (Rs.10000/-) and he got a receipt telling “Transaction not successful.” and he didnt get money. So he made the 4th transaction of Rs.7000 and got money.

But after 2-3 days I checked my ICICI account balance and went to know that the money(Rs.10000/-) is deducted from my account. I contacted one of the ICICI customer care guy and he told within 7 (maximum 10) days the money will reversed to my account. I was waiting. But I didnt received it after 10 days.

I went to ICICI brach and registered a complaint on 23rd September 2011. Unfortunately I didnt get any reply for that complaint. Again I went to the branch and talk with the officials. They told they got the reply from State Bank of Travancore like the trancation was successful. But on cross check, the time given by the SBT people was different(6.50 am) from the one I made transaction (8.30 am). So they told that they are going to resubmit it again. So again I was waiting and calling the customer care on a day to day basis.

At last one guy from the customer care told the complaint was registered againt a successful transaction, so he is registering another complaint for another transaction (on 15/10/11). No reply for that also. So I called the customer care and got the same reply(transaction was successful). Again that customer care guy told, he is registering complaint for the remaining two transactions also. So I would get a positive feed back and registered two more compaints (19/10/11).
Thanks to him for atleast without calling the Customer care I got a SMS reply telling the same answer.

I am fed up with calling customer care.I lost my money, time, energy, and belief on ICICI……really hopeless….

Again I called CC and they told to send a mail to customercare@icicibank.com, you will give a solution within 24 hours. But no reply for that mail.

So I registered another compliant from ICICI site to head of Customer care, Krishnan Govindan. I got a reply fro that telling the same thing transaction was successful. Agin I called cc, and talk with some top manager. He told they enquired with SBT, all the transactions are successful. So they cant do anything more on this matter.

I dont have atm receipt for that transaction, I have the suuccessful three transaction receipts on that day. Is it possible to give complaint to BO on this matter? How can i prove I ddint get money on that transaction???

Expecting an early reply. Hoping I will get my money back…..

Thanks & regards,
Latha

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146 Anand Prasad Yadav December 13, 2011 at 1:30 pm

Dear Manish
Sub.Complain for debit Rs. 5000/- from my NRI account: Reg.

Plz. help me as per below mentioned details bank is no reply positive in my fever for in this case. I am so many time physically visit of banks representative toking only this case is time taking job. i do no when time is end. and here with proof attached reply for banks axis/icici.Subject: Re: ‘AXISIBRM=014-822-151′ Complain for debit Rs. 5000/- from my NRI account: Reg.
From: “NRICELL” Sat, 10 Dec 2011 10:56:00
To: You and others
Dear Sir / Madam,

Please find the email below from your branch NRI customer which is self explicit. Kindly revert to customer suitably under intimation to us.

Thanks and regards,

Jayshree Satam
Team NRICELL
Tel:91-22-40754444
ICICI Bank replay:-From: “Senior Management Desk”
Sent: Mon, 12 Dec 2011 17:14:14
To: “apyadav1502@rediffmail.com”
Subject: Re: ‘ICICICARE=043-384-502′ ICICI BANK LTD
Dear Mr Yadav,
We refer to your appended e-mail of December 9, 2011 addressed to the Managing Director which has been forwarded to the undersigned for due analysis and redressal.
We understand that you have complained about the disputed transaction of Rs. 5000/- to your banker i.e. Axis Bank.We regret our inability to provide the CCTV clippings due to technical issue.
We request you to take up with your banker for further redressal of your grievance. Further, we wish to inform you that, as per NFS network operating rules, the Bank whose ATM was used to withdraw funds is not obligated to provide the CCTV footage to the card issuing Bank.
We request you to meet th e above response with understanding and acceptance.
Sincerely,
Madhuri.T.
Manager -Senior Management Desk
Note:- Sir plz look in to this mater all ready this mater is vary vary take long time.

To,
Date 29.08.2011
The Branch Manager,
Axis Bank,
Branch: Naya More, Bokaro

Sub: Complain for debit Rs. 5000/- from my NRI account: Reg.
Dear Sir,
Myself Anand Prasad Yadav, Joint account holder Ritesh Kumar Yadav S/o- Shri Sukdeo Rai, At- Qtr. No: 63 workers flat, Baridih, Jamshedpur (JH). I am a permanent account holder in your bank since more than one year. My account No: 910010004421372 and I open my account in below mentioned branch address:
Bank Name: Axis Bank, Branch Off. Voltas Building, Bistupur, Jamshedpur (JH).
Sir, I would like to inform you that on dated 26.08.2011 Rupees 5000/- debited from my account that is showing in my bank statement, cash debited from ICICI (ATM) sec – 4 Bokaro.
In addition, it is confirm that I am not use my ATM card on the above said date, so I humbly request you to please look into the matter as soon as possible.
Thanking you,
With regards,

Anand Prasad Yadav.
Hotel Malati Mahal,
B-9 Sec-4 , B.S. City
Bokaro ( JH)
Mob: 9608085097

Reply

147 Ashwani Kumar December 13, 2011 at 10:00 pm

3rd September, 2011
Hon’ble Finance Minister
North Block, New Delhi-110001

Subject : 1. ICICI Bank is indulging in unfair trade practices to
Dupe innocent Home Loan Customers/ operating in
self styled fashion without fear of Law

2. ICICI Bank Levied Pre-Payment Penalty on Principle
O/S Rs 1,10,749.00 to the tune of Rs 16,039.05 @ 14.48%

3. Principal O/S Rs 1,05,698.00 was, as per ICICI Bank
record attached, but they hiked it to Rs 1,10,749.00

4. Original Loan was granted by ICICI Home Finance
but to avoid purview under HFC they seems to have falsified records to dupe the Public in India, People already facing heat on account of Interest Hike, inflation, economic slowdown, job losses, Price Hike to name few.

5. The inflation, Price hike, Economic Slowdown takes time to control but this practice is easier to control and will benefit masses and will enhance the image of the Government being pro masses.

Most Respected Hon’ble Finance Minister,

I beg apology for encroaching upon your valuable time, but today I exhausted all channels in HFC & Ministry of Finance, who in turn referred it back to HFC, leveling me back to square one. The facts of the case are penciled down as under;

1. I have availed home Loan from ICICI HOME FINANCE vide Loan account Numbers LBDEL00001012853 & LBDEL00000957380, offer letter attached in “Appendix 6” page no’s 20 to 23.

2. The ICICI Bank levied pre-payment penalty against Account Number LBDEL00000957380 @ 14.48%, on Principal O/S of Rs 1,10,749.00 amounting to Rs 16,039.05, closure letter is enclosed in “Appendix 3” page no. 1.

3. The Principal O/S as per ICICI Bank record is was 1,05,898.00 but raised it to 1,10,749.00, record downloaded from ICICI Bank is attached in “Appendix 3” page no. 4.

4. Had I paid installments stretched over 13 months, I would have ended paying Rs 1,12,882.00, whereas they charged me Rs 1,30,396.31, copy of cheque attached in “Appendix 3”, “Page no. 2”.A clean penalty to the tune of Rs 17514.31 for paying early, besides putting other interest charge etc..

5. The Bank also levied pre-payment penalty on 2nd Loan Account No. LBDEL0000101285, Principal O/S 3,66,592.00 @ 2.21%, of Rs 8101.68.

6. Needless to mention but the time value of money principal applies here that “a Rupee today is worth more than a Rupee in the future” Banks should give discounts rather than imposing pre-payment penalty.

7. I represented my case to housing Financial Corporation vide letter Ref. ref. no. NHB/ICICIBANK/HL SETTLEMENT/1 Dated 14th June, 2011, copy enclosed in “Appendix 5” pages 16 to 19. The same was registered vide ack. Letter ref. no. NHB(ND)/Complaint Cell/577/7531/2011/7439 dated 22nd June, 2011, copy attached in “Appendix 5” page no. 15.

8. The same case was returned by NHB vide letter ref. no. NHB(ND)/Complaint Cell/577/11654/2011 dated August 25, 2011, citing jurisdiction issue. The copy of reply is enclosed in “Appendix 5” page 12. It seems that NHB did not go deeply in the documents/ references I made in my letters enclosed in “Appendix 5” pages 12(1) to 13 & 16 to 19.

9. The fact remains that Loan Offer letter was originally issued by ICICI Home Finance, enclosed in “Appendix 6”, pages 20 to 23, subsequently the loan revision letter as well as “Provisional statement for claiming Deductions under Section 80C(2)(xviii) & 24 (b) of the Income tax act, 1961” was also issued by ICICI HOME FINANCE, please refer “Appendix 7” , pages 24 to 26 &“Appendix 8” pages 27 & 28. Please also refer “Appendix 10” pages from 58 to 78, Loan Agreement inked between ICICI HOME FINANCE & us.

10. The above mentioned documents establishes beyond all doubt that HFC was mislead by ICICI Bank and they tried the same to me by writing letter dated July 13, 2011, copy enclosed in “Appendix 5”, page 14. Now let us say even if ICICI Bank is acting as per law by managing readings between lines or using whatever technique then this is not pro-people but pro-Bank. A Google search would reveal how many people are suffering, sucked by Banks and the complaints are falling on deaf ears, becoming part of the web achieves.

11. The same complaint is also lodged with PG Portal vide Ref. No. DEABD/E/2011/01013 dated 21st July, 2011.

12. Even this information was also filed with Competition Commission of India under Section 4(2) of CCI-Abuse of Dominant position by ICICI Bank, vide letter Ref. No. :CCI/ICICIBANK/HL SETTLEMENT/1 Dated 14th June, 2011, Copy enclosed vide “Appendix 4” Pages from 8 to 11, but without response till date. It needs special attention of CCI as it is not affecting individuals but masses running in Millions.

13. Unless stringent action coupled with unusual penalties viz. 100 times or more the amount realized/ extracted is imposed on Banks, they will continue to extract /extort money from people, and affected parties will grow manifold day by day causing resentment among the masses.

14. Hon’ble Finance Minister your intervention at this crucial juncture is sought to benefit masses by restoring the money collected by Banks for the last two or three years with penal interest. It will also boost the image of the government especially at a time when countrymen are bleeding on account of inflation, price hike, interest hike, fuel price hike, to name few. It will be viewed as populist measure in favor of masses/ families suffered, suffering and are suppose to suffer in future in the hands of Lending Institutions/ Banks.

Thanking you for your precious time and looking forward positive action in favor of your own Countryman.

Truly Yours,

Ashwani Kumar
BE(Electronics & telecommunications),MBA(Mktg.)
FIETE,MIE,C.Eng(Chartered Engineer),FIV
10, Surya Kiran Apartments,
D Block, Vikas Puri,
New Delhi-110018
Copy to:
1. Chairman & Managing Director
National Housing Bank
Core 5A, 5th Floor,
India Habitat Centre,
Lodhi Road, New Delhi-110003

2. Hon’ble Minister of Corporate Affairs
MINISTRY OF CORPORATE AFFAIRS
‘A’ WING, SHASTRI BHAWAN
RAJENDRA PRASAD ROAD,
NEW DELHI – 110 001

Reply

148 uday kiran vadapalli December 15, 2011 at 10:36 am

Recently i’ve lodged a grievance against a bank with banking ombudsman
i received complaint no also.
let me know how to track the status??

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149 Manish Chauhan December 15, 2011 at 3:16 pm

Uday

try here :

Manish

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150 uday kiran vadapalli December 15, 2011 at 3:28 pm

The link is leading to complaint lodging.
I need website for tracking.

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151 SUSHIL KUMAR SINHA January 2, 2012 at 9:56 pm

MOST HUMBLY I WANT TO STATE THAT I SUSHIL KUMAR SINHA HAVING A LOAN FROM AXIS BANK LOAN NUMBER–PHR014200331209..I WAS SANCTIONED A AMOUNT OF RS 9,46,552 BUT I RECIVED A AMOUNT OF RS 8,40,000 ONLY..AND I HAD TO PAY THE PROCESSING FEES ON RS 9,46,552..THAT WAS RS 10,441 ELSE WHERE I WAS FORCED BY THE BANK TO PAY AN INSURANCE AMOUNT OF RS 6,252 THAT WAS DEDUCTED FROM MY LOAN AMOUNT AND ELSE WHERE THE BANK TOOK THE SAME AMOUNT OF RS 6,252 FROM ME ON ADDITOIN BY A CHEQUE,,THIS LOAN IS SANCTIONED FOR 114 MONTHS ON A RATE OF INTERES OF 9.75% AND BANK IS TAKING AN AMOUNT OF 12,713 PER MONTH WHICH IS ON BASIS OF 9,46,552…BUT I HAVE BEEN PROVIDED ONLY RS 8,40,000…I AM BEING CHARGED SOME EXTRA MONEY EVERY MONTH SO PLEASE SIR CHECK THE PROBLEM AND GIVE ME ALL THE DETAILS ON WHAT BASIS I HAVE BEEN CHARGED SOO MUCH EXTRA MONEY…..PLEASE CONTACT ME AS SOON AS POSSIBLE….MY CONTACT NUMBER IS 09431085152
FOR THIS ACT OF KINDNESS I WILL BE OBLIGED TO YOU

Reply

152 Manish Chauhan January 2, 2012 at 10:09 pm

Sushil

You can discuss your issue on our forum : http://www.jagoinvestor.com/forum/

Reply

153 Mr. Debmalya Basu January 26, 2012 at 12:58 am

To, From:- DEBMALYA BASU,
The Branch Manager,
ICICI Bank, ALIGANJ Branch , ,
39 ,CHANDRALOK COLONY,
LUCKNOW, UTTARPRADESH.

REQUEST FOR INITIATING APPROPROPRIATE ACTION FOR WRONGLY DEDUCDTED TAXES
IN FINANCIAL STATEMENT OF 2011 OF MY SAVINGS ACCOUNT No-032501000008.
Dear Sir/Madam,
Enclosed please find the Xerox copy of the financial statement of 2011 of my savings account No:-032501000008,
which is not only ridiculous but highly irregular, irresponsible, neglectful, and has caused me the following immense troubles.
1. First, it has caused me a lot of unnecessary inconvenience as I had to personally visit the mother branch to get my doubts clarified regarding the reflection of the erroneous tax deduction of amount Rs 3375/-( Rupees Three Thousand Three Hundred Seventy Five only) as no other branch could give any proper reply. On visiting the branch I was not able to get any convincing reply from the Deputy Branch manager, who told that it as the account is under “Auto-sweep” mode it will take a long time to find out the actual amount of interest accrued on the corpus I am having in my account.
2. Then, to my most surprise and shock, I came to know from the same person that my PAN is not updated, which is almost next to impossible and absurd matter and she cited that this may be one of the reason for which the tax has been deducted @ 20% as under RBI guidelines. This is an account which is more than 11 years old (transferred from Vasant Vihar Branch , New Delhi) where non- updation of PAN number is just an absurdity. Then also , I would like to know why I was not intimated about such irregularity and how the bank has operated the account without any PAN number for such a long time. Not only that, I received 2 copies of 15-G forms by courier immediately after 4 days of my visit to the branch, but did not receive any details which authenticate the deduction of the tax amount as justified.
3. If , I refer to simple arithmatic and consider Rs 3375/- as 10% of the accrued interest then 100% of the accrued interest becomes aproximately Rs3,37,500, for which what amount of corpus to be maintained in the account for 12 months @ 8% interest can be calculated by a student of 8th standard very easily. Even if I consider Rs 3375/- as 20 % of the accrued interest then 100% of the accrued interest becomes approximately Rs 168750/- , for which again it should be calculated what amount I should have maintained for 12 months in a savings account. Hope I need not to give further clarifications to make you understand that it is an error on your part for which inconviniences melted on my way. I would also like to let you know that the present corpus which is lying in the account is the amount which I received as my pensionary benefit while retiring from Indian Air Force , in February 2010, which is also Tax Free , as per GOI rules and regulations, for your kind and necessary information.
4. In view of the above, as a very old customer of this bank, I request you to view this matter very seriously and look into it to find the actual reason. You are also requested to substantiate the entire harassment I undergone in every possible way and also financially.Hope I am very clear in my above lines, and solicit an early action and information from your side.

Thanking You,
Yours Truly,

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154 Pushpa January 27, 2012 at 3:44 pm

Hi Manish,

I have opened an account with Kotak bank last year as i was trying for a personal loan. Some agent from this bank asked me to open SB account and i opened it. And he said it is zero balance account and i dont need to maintain any balance in this account. But after this he din’t come back and i dint take any loan also. But after some days when i checked my account balance it is showing negative balance.

Recently i have got a call from some representative of Kotak Bank and they said my account is having negative balance and are asking me to deposit some 15000/- as the minimum balance to be maintained in that account was 10,000 and from the remaining 5000 they have to deduct 4000(appro) negative balance. If i deposit this whole amount within this 31st of Jan then they said they will waive off all the maintainance charges(negative balance of 4000 change). But when i asked her to send some confirmation about this she said only for this branch we have this offer but not to any other branch. Without getting any confirmation how can i beleive them and deposit the money. Do really banks will have those kind of policies or simply to get the maintainance charges they will be telling this.

Please suggest..

Rgds,
Pushpa

Reply

155 Manish Chauhan January 28, 2012 at 11:47 am

Pushpa

First point is that other than SALARY ACCOUNTs , there is no option of ZERO balance . so agent lied to you . There is always some minimum balance in your account ..

Banks generally waive off the penalities by giving one chance to customers .. go to branch and confirm this once and then take action

Manish

Reply

156 sunita kulkarni February 17, 2012 at 8:18 pm

Acknowledgement Mail from RBI, Maintainable Complaint NO. is 201112002002138
but not received any reply. sbi credit card gurgaon harrashing us like any thing through mails calls and messages. sir kindly do needfull. other wise no way before us accept poision.

sunita kulkarni

Reply

157 bharani February 20, 2012 at 12:34 pm

Hi manish,

I opened a ICICI demat account 2 years ago. Since it was a corporate account they have it free. Only charged for Re.1 just for the sake of it. After months of waiting I did not get the trading user id and password mailer to home from them. When enquired in person I found that the post had returned back to them since no on was present in my home at the time the courier was delivered. I tried to get that consigntment back but did not. They I got fedup with the service and opened a new demat with Sharekhan. Now after 2 years they keep sending post to pay the outstanding amount annual maintenance charge of 500 rs per year and now I see they are demanding for 1500 rs for an account which i have never logged in, since i dont have the userid and pwd with me.

Is this fair? Am I to be blamed for not receiving the post? how can they activate the account and charge me money without any intimation..I am afraid whether my CIBIL score may get impacted due to this.

Please help.

thanks and regards
Bharani

Reply

158 Manish Chauhan February 21, 2012 at 12:47 pm

Bharani

SO you knew that the demat account was opened on your name and ICICI had sent it to you, but you were not at home .. Now the account is still active and the charges have accumulated.

This should not impact your CIBIL score as of now because these things are not counted as of now , but I would recommend clear this mess as its a small amount as of now , you never know if these things will be counted later.

Manish

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159 Bharani March 14, 2012 at 10:52 am

Thanks for the reply Manish. I was under the impression that the account will get activated only after logging in using the details. what you said makes sense.. the account is still active.. irrespective of am doing any transaction.. As you said, I will clear this mess now.. thanks again.

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160 Seetha Padmanabhan February 22, 2012 at 10:41 am

Hi,

I’m from Chennai. We have a home loan from Standard Chartered Bank and as you know they are charging the highest interest rate in the market. We are eligible to pay 25 % of principal outstanding every year without any pre-payment charges. Last month Jan’12 we made a payment of Rs.1,00,000 and the bank representative said we could pay only 25% (which comes around Rs.94,000) and the rest will have penalty of 2.76%. We accepted it and made the payment. But we were shocked to see the statement from them whereby they had charged us Rs.2678 for the entire Rs.1 lac we paid as the part-payment penalty. We shouted at them telling that they are trying to cheat the customers and now we are in mental agony because of them . We want to make a complaint of it to the BO. Could you please advise on it??…Thanks.

Seetha.

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161 Manish Chauhan February 23, 2012 at 4:39 pm

Seetha

You can complain about it , but eventually nothing is going to happen because the charges must be mostly as per terms and conditions only .

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162 Birendra kumar March 4, 2012 at 11:30 am

Dear Sir,

How can passable… Not satisfy your mailing result…..

This matter on 10/12/10 Axis bank ATM. swipe our card and enter the pin number but Axis bank ATM system given to answer Please enter the your pin number again type our pin number on keyboard but system hanging and cancel but deduct 10000/- amount in my HDFC A/C.

But not received the 10000/- amount of Axis bank ATM.
I don’t know anything (revert my money)……

(This is my account detail Card No 5264190117866516 and HDFC A/C No. 00111000151178).

Regards,
Birendra Kumar
9953951930

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163 ajay kumar singh March 4, 2012 at 6:54 pm

Dear Mr Manish Chauhan,

BO SCHEME IS FULL FO FRAUD.AND THE BO SCHEME IS NOT ITSELF CLEAR INDIAN BANKING OMBUDSMAN.ASK CASE NO 5190.RBI
WILL SAY MIND U R OWN BUSINESS.

REGARDS,
AJAY KUMAR SINGH

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164 Ganesh Narayanan March 9, 2012 at 5:33 pm

Hi Manish,

I am from Chennai. I lodge a comliant against SBI with BO. My case got registered and recvd the RBI complaint No. How do I track the status of this complaint. Is there any URL to track the status or do I need to followup with OB or SBI to retrieve my lost Money. Appreciate your quick help.

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165 Manish Chauhan March 10, 2012 at 1:19 pm

Ganesh

No idea on this – try asking it on our forum http://www.jagoinvestor.com/forum

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166 Nitin March 14, 2012 at 11:51 am

Hi Manish,
Few months back, i have given the check if IDBI bank, Bhopal branch, to open the Demat account. The check was of 10000/- and there was about 12000/- in the account at the time the check was deposit. It was dishonored by the bank by saying the there are insufficient funds but it was not the case. The check was submitted to the Nagpur branch and it was the mistake of the Nagpur branch as admitted by the assistant branch manager in Bhopal (my home branch). After saying again and again to the home branch, I have not received the money back. Only I am getting the words that they have asked the Nagpur branch to give back my money. The amount is though very less of 233/- but the way i am treated for my money, is really very bad. Just to add that the amount was charged in the month of August. So please suggest me how should I proceed or my case is not at all eligible for logging the case. I have the bank statement which shows the deduction.
Regards
Nitin

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167 Antima March 16, 2012 at 3:03 pm

How do you check the status of complaint filed online with the banking ombudsman?

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168 Manish Chauhan March 17, 2012 at 12:03 pm

Antima

I guess thats not very effective and no way of doing it , file an RTI to know about your complaint status

Manish

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169 babulal jatav March 17, 2012 at 10:38 am

sir my name babulal, i have wdl 2500 twentifive thousand from my a/c on dated 03/03/2012 fromBagwai KO center. it was deducted from my a/c but it,s not show in record of K O OPERATOR , BAGWAI. so they had not pay my money . i have complant of this matter to branch manager , SBI Bhiter ; Gwalior but no proper justification given by him to me .my CIF no . is 86241924360.SIR PLZ TELL ME WHAT CAN I DO TO GET MY MONEY.THANKS.MY MOB NO IS 8889646100

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170 Manish Chauhan March 17, 2012 at 11:16 am

Threaten them to complain to banking ombudsman and really do it .

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171 PARICHAND GHOSHAL August 5, 2012 at 2:33 pm

How I can file Complaint to Banking Ombudsman on line?In the site I do not find any option.Please help.How I can convert word file into PDF file?Please mail me your advice

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172 Manish Chauhan August 5, 2012 at 2:48 pm

Is it not mentioned in the article ?

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173 P.S.R.SWAMI March 20, 2012 at 1:12 pm

I am a senior citizen aged about 66 years. I made a complaint to BO, Hyderabad against Andhar Bank, Banjara Hills Br.Road No.1, Banjara Hills Branch, Hyderabad 500 034 since the Bank debited my account twice for each of the withdrawals of Rs.10,000/- through ATM of different Banks (SBI and Axis Bank). The transactions pertain to August 2009 one and Sept.2009 two. I never doubted the entries in the pass book and did not check them till a withdrawal of Rs.3,000/- through ATM on 4-04-2011 was debited twice. On my complaint the amount of Rs.3,000/- which was wrongly debited to my account was credited to my account on 21-05-2011 but the Bank did not pay the penalty for delayed credit. On occurrence of this I verified my account and found the double debit in my account on three dates for withdrawal of Rs.10,000/- on 9-08-2009 debited twice on 10-08-2009, for a withdrawal of Rs.10,000/- on 20-09-2009 debited twice on 21-09-2009 and another withdrawal of Rs.10,000/- on 21-09-2009 debited twice on 21-09-2009. When I was issued the ATM card in May 2009 I was informed that the daily withdrawal limit was Rs.10,000/- and I never drew more than this any time till March 21-03-2011 on which date the when I inquired the Bank informed that the limit of withdrawal was raised and on this date I withdrew Rs.10,000+5,000.On my complaint in 2011 about these transactions the bank informed that the SBI and Axis Banks informed that the transactions were claimed as successful under NFS. On my complaint in August 2011 (thereafter I left for abroad and returned in Feb 2012) the BO, Hyderabad informed that since my complaint warrants consideration of elaborate documentary and technical evidence the complaint is closed under clause 13(c). Now I intend to appeal to the Dy.Governor, RBI.

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174 Manish Chauhan March 20, 2012 at 6:54 pm

Thanks for sharing your incident, we really think you should complain to the RBI now .

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175 Munis Gupta April 5, 2012 at 7:27 pm

Dear Sir,
I am working with Indianoil Corporation Ltd a Maharatna Company and currently posted at Patiala. I have an account in ICICI bank vide account number 004601031068 at Ajit Nagar Branch, Patiala and have this account since 11 years. I had applied for hosing loan of amount Rs. 25 lacs in mid of Jan-12 to Sh. Abdul recommended by my privilege bank official Sh. Batish. He checked all my documents and confirmed me that you loan will be sanctioned with in 10-15 days. I informed Mr. Abdul that I have registry date on 15.03.2012 so kindly complete all formalities as soon as possible and my loan must be sanctioned latest by 15.03.2012.
But after one month no response came from your bank side and neither Mr. Abdul was responding to my phones. I informed Mr. Batish who had recommended that Mr Abdul is not responding to my phones neither have i got any feedback from ICICI bank. He again ensured me that your loan will be approved very soon. I reminded him that I have to make registry on 15.03.2012. On 24 Feb after one month of applying loan I got SMS from your bank that “ amount of Rs. 13788 is debited from your account vide cheque no-7732”. No written communication was sent by icici bank. I contacted Mr. Abdul that what is progress of loan and I again reminded him that I have to make registry on 15.03.2012 so kindly do needful. He again ensured me that bank has sanctioned your loan. So bank has charged processing fees after one month of applying loan in spite of claiming that loan can be issued within 10 days.. On 06.03.2012 I got a telephonic message from Mr. Abdul that you loan is not sanctioned. I asked what the reason is. He said land verification team has raised some objections. He also informed me that they generally want their visiting fees to clear the loan. I asked him why I pay money to them if everything is OK and same has been informed by you. I have given all documents to you and you have verified each and every thing now at this moment you are saying bank has raised objections. Then what you people was doing from last two months. You very well know that I have to make a registry on 15.03.2012 and there is no more time to raise funds. I contacted Branch Manager Mr. Virdi, he also not helped me in fact he is also part of nexus which are involved in malpractices.
Dear sir, I have applied for loan for built house in ICICI bank in mid of January-12 and gave all documents required by ICICI bank, bank employee has also visited the house and all documents were with them. They have verified it and ensured me that your loan will be sanctioned. Then why they took two months to take decision for loan. Mr. Abdul and other bank employee very well knew that I have to make registry on 15.03.2012 and they have deliberately lingered on the process of loan for long period and makes false promises so that I could not have time to apply loan from other bank and they will take advantage the situation and charge money as they want from me to sanctioned loan. This is what happening in ICICI braches at ground level for genuine customers who have paying capacity to pay loan. At ground level there is nexus between ICICI bank employee and third party who is deputed to verify the land and they are deliberately create situation in which customer could not have other choice but to bribe them as they want. Third party bank have hired for land verification is not paying adequate salaries to their employees and forcing them to involve in malpractices. Even they have shallow knowledge and they are not qualified. Since they are representing ICICI bank hence ultimately they are ruining the name of Bank. ICICI bank has not sent any communication regarding loan proceeding TILL DATE. Branch Manager and their friends sitting in bank office also misbehaved with me and my wife. Is this way of ICICI working?
I have some queries from your bank.
1. What is minimum time to clear loan.
2. Why ICICI bank has not sent any written communications to me for sanctioning or not sanctioning loan.
3. Is Mr. Abdul who is sitting in ICICI bank recommended by Sh. Batish is authorized person form your bank to sanctioned the housing loan. What are his duties and responsibilities?
4. Do ICICI bank communicate in written to customers regarding loan proceedings.
5. Send me all proceeding in chronological orders regarding my housing loan proceedings.
6. Send me the list of responsible persons who deliberately delayed my loan and involved in malpractices.
7. What action will ICICI bank take against them. Send me copy.

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176 Manish Chauhan April 6, 2012 at 10:10 am

Munis

I think you should complain to banking ombudsman on this and claim for compensation

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177 nitin mittal April 10, 2012 at 7:06 pm

Subject:-Complaint against Axis Bank, Asset Sales Centre, Ghaziabad for wrongfully charging 4.25 lacs to my home loan account NO. PHR063600379939C
Dear Sir,

I want to submit before you that I applied for a home loan to Axis Bank, Ghaziabad Branch considering good interest rates and transparency. The property was Amrapali Heart Beat City-I, Sector-107, Noida and I was sanctioned a loan of Rs 45 lacs. In this duration 100s of papers were signed by me telling me that these are all formalities and are needed.

However when the first disbursement was made then I came to know that the total sanctioned amount is Rs. 49.25 lacs. When I enquired I was told that the balance 4.25 lacs is the amount of insurance policy that the bank has paid to the Max New York company for a full cover of 49 lacs for me and my wife for a full tenure of 25 years in single shot.
This was never told to me clearly and I cannot bear such a loss. The purpose of bank was to earn unlawful commission from insurance agency at our cost. Also the cost of insurance is much higher than the prevailing market rates. I and my family feels cheated by this unscrupulous activity and seek you help to save our hard earned money.
As nobody in the bank replies properly and only assures that the insurance will be returned if loan is prepaid . this is only a way of fooling customers. The bank has not only disbursed 4.25 wrongly but also charging interest on the same.

It is, therefore, requested kindly do something in this matter so that my loan amount is reduced back to 45 lakhs. Also please the interest charged on this insurance amount should also be waived off.
Looking forward to your help
With warm regards
NITIN MITTAL

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178 Manish Chauhan April 17, 2012 at 8:53 pm

Nitin

This is really a cheating .. I am sure they asked you to sign the documents and those insurance papers were in middle of it .. Kindly make sure that when you sign the papers , you read it fully !

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179 Jatin Kacha April 19, 2012 at 11:32 am

Yes, exactly.

We should be very carefully read all document while signing all loan papers.
I was also thinking to get 25 L. load from the same bank. This issue now make me to hesitate and opens the eye how banks cheat customer..!

I am thinking of to go for Tata Finance, Manish, is that ok to go with Tata Finance. Do you have any review on that..?

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180 Manish Chauhan April 19, 2012 at 5:17 pm

No Jatin

I have no idea on that .. but you should really start a thread on our forum and discuss this, you will get responses in hours :) : http://www.jagoinvestor.com/forum/

Manish

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181 Jatin Kacha April 19, 2012 at 5:20 pm

That’s a good idea..!

Though i was knowing about your forum, but i didnt though of that options.

Thanks for suggestion. :-)

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182 Muthu Krishnan V April 19, 2012 at 11:07 am

This is standard cheating practiced by many banks. When I transferred my home loan to IDBI, the bank guy tried to add the insurance amount under the carpet saying that it is compulsory etc otherwise we will not sanction loan. I asked him to show the clause in the agreement where it says so. He could not show that. he said that we cannot sanction loan. I told him I do not need the loan. After couple of days, he called back and said that they will give loan without insurance. I took it and then closed it within a couple of years.

Banks want to get commission out of this but probably 3 – 4 years EMI just goes off paying off the insurance amount only. My friend was also trapped similarly in ICICI and he did not even know that he need not take the insurance :(

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183 Manish Chauhan April 19, 2012 at 5:27 pm

Thanks for sharing your experience and what you did. I think they just take customers for granted and they feel that people will fall for what ever they demand just because they feel they are too needy

Manish

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184 Muthu Krishnan V April 19, 2012 at 6:45 pm

my comment was meant for the axis bank insurance thread, dont know how it landed up here.

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185 namrata maurya April 19, 2012 at 12:31 pm

my credit cards due date always comes on 9th of every month, this is the matter of August2011, As usual my due was on 9th of August and due amt was Rs 10,499, which I paid by IDBI bank cheque no 140123 On the date of 06.08.2011 at Vile Parle West ATM, Opp. Station., but when I came to know that cheque have not presented in bank I enquired it at my bank as well as HDFC credit card department, they said that they have not received cheque yet and advice me to wait for some day, but after 3-4 days again I enquired in my bank about the cheque but they said that cheque have not come in the bank for clearing, then again I called in HDFC credit card department and asked them about the status, Again they told me that they have no record about that, then I asked them that if I pay it by Other mode, will you deposit the cheque, if you find that later, and they assured me that if I paid it by other mode such as ATM transfer or by cash they will never deposit cheque as they will confirm the payment dues status before depositing any cheque, after this assurance I did ATM transfer on the Date of 16.08.2011 from HDFC ATM. after all this happened on 19th of August HDFC credit card department has deposited the cheque in my account in spite of payment made by me and cleared all my dues upto 09th August 2011, and their assurance, the cheque returned unpaid due to short by some amount which I kept for some other purpose, after all these I contacted to HDFC credit card department and asked them about all these but they didn’t have any reply, instead of apolizing, they sent me statement and levied late fee charges and other charges on me, since then they are harassing me, I am asking them to refund my 250 Rs. charged by my bank and reverse all charges as all mistake done by them but they are not ready to do so, and on the date of 22nd October 2011 they crossed their all limit by sending two people at my home, I was not there as I am working person, they started to abuse my mother and sister badly in front of people even they called me on my cell number and started to abuse me also I continuously requested them to please talk like a gentlemen but they didn’t listen me, even I recorded that conversation, I wants to know is this the way to behave with client? Is this right way? Has they have right to use this kind of third degree and vulgar language? Is government and RBI has given them right and power to abuse client in front of society and people? Please answer me.
After all this, I again contacted to HDFC authority and explained them all but they were not ready to accept that, then I sent them CD of that recording but after that also they did nothing and continuously harassing me by calling again and again , by legal notice by sending people and by misguiding me.

when I demanded for compensation they had refunded this amount, and after receiving my compensation demanding letter Mr. Savio Fernandes had called up me and had argued with me that “whatever the things have been happened with me and my family that comes in banks rule, and there is nothing happened against banks rules, the persons visited at my residence, abused my mother and my younger sister in my society, the persons who called me on phone and thwarted me, they has rights from bank, the bank will not give any compensation for this, is this right sir??? Whatever Mr. Savio Fernandes has said, is true??? Even I ask him to give me in written mail; whatever you said then he denied it completely. Since August I have never refute to make payment, I know I am holding credit card which is nothing but bank money, for which I have to repay every month as I done before august, but now not on cost of my respect and family respect, When it is clearly mentioned in RBI Regulation Norms that:
Banks /NBFCs / their agents should not resort to intimidation or harassment of any kind, either verbal or physical, against any person in their debt collection efforts, including acts intended to humiliate publicly or intrude the privacy of the credit card holders’ family members, referees and friends, making threatening and anonymous calls or making false and misleading representations.
f. If a complainant does not get satisfactory response from the bank/NBFC which is a subsidiary of a bank within a maximum period of thirty (30) days from the date of his lodging the complaint, he will have the option to approach the Office of the concerned Banking Ombudsman for redressal of his grievance/s. The bank/NBFC which is a subsidiary of a bank shall be liable to compensate the complainant for the loss of his time, expenses, financial loss as well as for the harassment and mental anguish suffered by him for the fault of the bank and where the grievance has not been redressed in time.
Reserve Bank of India reserves the right to impose any penalty on a bank/NBFC under the provisions of the Banking Regulation Act, 1949/the Reserve Bank of India Act, 1934, respectively for violation of any of these guidelines.

my this case not get solved till the date, when you are saying this much good for this, then why not my case solved till the date…………..
kindly reply friends……………

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186 Manish Chauhan April 19, 2012 at 4:41 pm

namrata

Did you file your case against them in banking ombudsman ? I am sure you will get compensation , it will take some time , but what happened from bank side is not acceptable .

Manish

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187 namrata maurya April 19, 2012 at 6:08 pm

since august i am fighting for this and pathetic thing is now no one replying of my any letters the hdfc banks and ombudsman also……………… how much time??????? u know, they made new rule of cibil report by which you can not apply for any other facilities m i right??????? what should i do?????????

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188 Manish Chauhan April 20, 2012 at 9:33 am

Namrata

The CIBIL will be bad for you if your have a bad score

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189 namrata maurya April 20, 2012 at 1:16 pm

thnx to tell me bad cibil information,

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190 rahul kumar April 23, 2012 at 10:14 am

i have taken a laon againt my pension of Rs. 60000 on 17/01/2009.
my monthly instalments is of Rs 3100 and they all are deducted regularly with interest.
the last instalment is deducted of Rs 3100 with interst on 01/10/2010.
after this i start getting my full pension without any further dedution.
but on 01/06/2011 the another amount of Rs 3100 is again dedcted with interest.
the bank acess my account money without prior permission and secondly thts the main reson that why the bank dont deduct this last installment on time.
one more thing i want to raise is that the bank employyes visit my home and they sign application regarding that we r satisfied with that problem .
the manger also refuse to give me the loan agrement papers that i need to see what is the rate of interst and how many instalments is to be paid to bank.
the manger of the bank dont talk me well he is just challnging that u can file the case in court and also asked to give me the signed application which is signed wrongly by my mother . my mother is a illlittrate

the manger also said that why u taken this loan.
what i have to next, is their any action on the bank or wts the next step shuuld i have to take i already file the companied on rbi bo on 31 march. how much time it take to resolve this
thx
rahul

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191 Manish Chauhan April 23, 2012 at 7:10 pm

this is not correct. complain to banking ombudsman now !

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192 rahul kumar April 23, 2012 at 8:14 pm

is der any action against bank of compensation given to me…how much time it take to get complanied solve from banking ombudsman i already complined on 31 march 2012

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193 Manish Chauhan April 25, 2012 at 9:56 am

It takes a lot of time Rahul .. some times it takes months and some times years ..

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194 Esther April 30, 2012 at 12:50 pm

I hv housing loan in Allahabad bank , but my salary a/c. is in SBI hence i requested Allahabad bank for payment through ECS from SBI, for this at-least four – five times i went Allahabad bank but not guided properly. I am old lady and in health condition I can’t move properly.

Pl guide me to whom I hv to approach.

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195 Manish Chauhan May 1, 2012 at 11:19 am

Esther

So right now , how are they taking the payment for house loan EMI ?

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196 Esther May 1, 2012 at 11:30 am

personally going and depositing cash in bank on my loan account

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197 Manish Chauhan May 1, 2012 at 11:51 am

Thats really bad … Didnt they take any post dated cheque’s for EMI payment ? What you should do it complain to Banking Ombudsman on this , you should mail the bank along with CC to banking ombudsman

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198 singh raju May 4, 2012 at 9:56 pm

dear sir

i sent my complaint by post to banking ombudsman,after one month i got acknowledgement and c no 3038 but after few day ob sent your complaint was closed then after i asked why close my case so she sent one attachment this is bank sending false document after that i sent mail and inform her this is false roll play by bank
so she said your case was closed
pls help me

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199 Manish Chauhan May 5, 2012 at 12:09 pm

Your next step should be to complain to the consumer forum

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200 singh raju June 22, 2012 at 5:37 pm

dear sir

in that case your officer was given wrong judgement there for bank was very cool and relax so i want go for a case on your judgement officer so i need email id or phone number she never ask before closing case that time only she see a letter it come from complaint bank so i want case on that officer please help me and one more thing she dont know hindi & local language

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201 Manish Chauhan June 22, 2012 at 8:59 pm

Our officer ?

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202 singh raju June 23, 2012 at 6:19 am

yes your officer her name sandra saldanha from Hyderabad

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203 Manish Chauhan June 23, 2012 at 8:00 am

But we are a blog, which institution are you talking about ?

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204 singh raju June 23, 2012 at 2:09 pm

her email id is sandrassaldanha@rbi.org.in so please investigate who is she

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205 Manish Chauhan June 24, 2012 at 4:20 pm

But why are you asking us this ? How are we connected to all this ?

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206 Umesh Bhuptani May 7, 2012 at 1:16 pm

Hi

I am holding current account in Standard Chartered from last 25 years, would like to know if Bank has kept our cheque for 20 days without depositing same to our account and while asking came to know account was freeze due to non compliance of KYC, but No notice or intimation given to us for same and KYC formality was under process and all of sudden can bank Freeze account like this? Now Bank is not replying properly for this matter , verbally says sorry… what we can do against them? Please comment thanks..Umesh

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207 Manish Chauhan May 8, 2012 at 1:24 pm

I thikn more than comments section , this should be discussed at our forum which would be more responsive to question like this . I am myself not aware about the RBI guidelines on this : http://www.jagoinvestor.com/forum

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208 Umesh Bhuptani May 10, 2012 at 12:51 pm

Thanks Manishji, RBI guideline is favoring me and bank has taken wrong action this is what I found out and bank just says Apology only

nothing more
lets see if some one else can reply
thanks any way
regards
Umesh

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209 Manish Chauhan May 11, 2012 at 10:48 am

Complain to Banking ombudsman on this !

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210 Umesh Bhuptani May 11, 2012 at 11:11 am

ok sir thanks you
regards
Umesh

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211 Haneefa May 13, 2012 at 1:47 pm

Dear .Manish
My son went to canara bank ATM to withdraw 5000 RS using my CB debit card on 10th may 112.
But he didn’t receive money from ATM, I got a transaction massage my mobile
And the amount was deducted from account ,then I sent complaint to Branch manager
Till no any reply and the amount not credit to my account .
So plz I need your help to resolve the issue

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212 Manish Chauhan May 14, 2012 at 6:21 pm

Follow up with bank and Banking ombudsman , you are liable to get Rs 100 per day as penalty on this . Dont worry .. You just need to pursue it and you will get the money with penality !

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213 Haneefa May 14, 2012 at 8:59 pm

Sir,
I need to report Banking ombudsman ?

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214 Haneefa May 14, 2012 at 9:01 pm

because i didn’t compliant to Banking ombudsman.

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215 Manish Chauhan May 14, 2012 at 11:23 pm

So why dont you do it , the procedure is explained in the article

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216 Haneefa May 15, 2012 at 12:37 am

sir,
i have no idea abut it plz can guide me ?

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217 Haneefa May 15, 2012 at 2:48 pm

sir
the compliant to Banking ombudsman state base email address ?
i am from kerala .

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218 Manish Chauhan May 15, 2012 at 9:17 pm
219 arun May 15, 2012 at 10:09 am

hi manish ,

i lost around rs 60,000/-(during july 2011) in 15 fraud atm withdrawls from diff bank atms in mumbai n hyderabad within 2 days before i could block the card . the atm card was allways in my possession. i had complained to the mumbai cyber crime branch, my sbi branch and chief general manager sbi but til date there is no prog. pl tell me wat to do now. thanks.

regards

arun

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220 Manish Chauhan May 15, 2012 at 9:40 pm

Arun

U will have to escalate the issue to banking ombudsman

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221 Ravi Shankar May 16, 2012 at 7:57 pm

Hi,
Someone has applied HSBC Bank credit card on behalf of my PAN card without my knowledge. as well as HSBC bank has issued that card without verification and personal enqury. Even the personal detail/ information (mother name, address etc) in HSBC credit card does not match with me except date of birth. As I have applied for home loan then got that CIBIl is showing due of Rs. more then 1 lac. against my name. And my home loan got stucked at bank. HSBC Bank has transferred credit card portfolio to JM Financial. Then I made a call to JM financial office. They are saying that you need to pay principal amount (which is more then 14k) to settle this HSBC credit card due amount. Due to this fraud HSBC Credit card my rating is quit less in CIBIL record. Please suggest what should I do..legal step or ….

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222 Manish Chauhan May 16, 2012 at 8:13 pm

Ravi

This is a fraud case , You should file a complaint with HSBC and also report it to banking ombudsman after you are dis-satisfied with the Bank , I am sure bank has not done its work properly . This should surely not let you get any loan . Do something about this

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223 Ravi Shankar May 16, 2012 at 8:42 pm

Hi Manish,
thanks for quick reply!! really appricate…

I could not understand the process of online complaint to banking ombudsman.

Really thankful to you.
REgards,
RAvi

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224 SANJEEV BAWEJA May 17, 2012 at 8:16 pm

Hi Manish
Pls help me in one matter, i have applied for CAR LOAN DSA of HDFC Bank in Karnal, Haryana in Nov 2011. Bank concern person told me all formalities for DSA. I have submit document. After some days bank have said for open current account in bank branch and also said for service tax regstration no, address stamp, proprietor stamp. I have opened a current a/c in branch and also taken service tax no on 07/12/2011. This is the mutual approval of DSA. During this bank FI for office nd Shop done, CIBIl Check and all internal formalities whatever done by bank. I again nd again go to bank but no reply for DSA confirmation given by bank, daily some accusse, concern person not on seat, wait for 2 days, one week, etc. In first week of May bank denied to give DSA becoz of CIBIL Status( Credit Card settlement in my account only RS 9000/-), I have give time for 7 month for DSA, In one shot bank cancelled my application. I have only want to know if CIBIL is neccessary formalities for DSA, than why bank not checked it before all procedure, in six month, i have paid rent, electricity bill, my hrdwork, my time. Bank have wasted it. Now its very difficult to surrender Service Tax, Total expenses on Letterpad, Sign Board, Service Tax all waste near about loss of 50000/- and six month. May i want to know can i submit a complaint in Banking Ombudsman. Pls help. i m very harrassed due to bank. Its not waste my 7 month but also stand a question mark on my future.

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225 Manish Chauhan May 18, 2012 at 9:19 am

the simple answer to this is see where bank has not followed terms and condition, if they have done anything out side of agreement , then you can contact banking ombudsman and file a case in consumer court

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226 Dr Sanjay Borse June 7, 2012 at 10:27 pm

I am having a SB AC with Axis Bank, wanwadi, Pune Branch (AC No. 110010100374095). I applied for home loan for construction of my house and a rep of the bank came to my res for collection of all the documents. He got all the relevant documents and also achaqueof Rs 5600 as processing fees. He checked all these documents and was satisfied since whatever documents he asked were in place. He promised me that the loan will be sanctioned within a week. After about 10 days he asked few more documents which were given to him. After 10 days he gives me a letter of sanction of the loan. Then after 15 days he calls me and says that the loan can not be given without mentioning any reason. I insisted to give the reason. He says reason can not be given, the loan is not doable. I am an Army Officer drawing a decent pension and also is employed as General Manager in a big Company after my voluntary retirement. I am very much in aposition to repay the loan without any hassle. However all my plans of finance for construction of my house have gone for a six due to non disbursement of the loan and I had to take a pvt loan at a higher rate of interest. Secondly the loan is not disbursed after its sanction for no fault of mine. Now they are also not refunding my processing fees of Rs 5600. I have suffered lot of mental agony in addition to the financial losses due to the nondisbursement of my loan for which I am very much eligible. Now I demand refund of my processing fees and also compensation of Rs 50000/- for all the mental agony and the financial losses I suffered due to this.

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227 Manish Chauhan June 7, 2012 at 10:33 pm

Let me put some points

1. Did you have any loan in past ? I mean do you have any credit history , there is something called a “Credit report” and “Credit Score” now a days in India which is first looked upon and if you do not have any past history of repayment at this stage OR some bad history , then it will be rejected

2. The other reason can be because you do not have any ACTIVE income , its a pension and not sure if they would like to entertain you at this stage of life

3. Did you ask them that the processing fees is refundable or not even if the loan application is rejected, did you sign any papers etc ?

If you are dissatisfied , then first check with the bank about this and then file a case with consumer court or banking ombudsman . If your case is genuine , you will get the justice , but a little delayed .

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228 Dr Sanjay Borse June 9, 2012 at 7:28 am

Dear Manish, I have paid all my installments of HDFC loan in time without fail and the loan is cleared in the year 2009 only. I have a very good credit rating as far as I know. Secondly in addition to the pension I am also drawing a regular salary since I am working as GM in a reputed Company. I am not a regular retiree from Army It was a Voluntary retirement at the age of 46. My another car loan from Axis bank will be finishing in Oct 2012, I am paying its EMI very regularly and it is nominal ie Rs 7615 only.

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229 Manish Chauhan June 10, 2012 at 6:38 pm

In that case its very strange to hear that they have not issued you a loan . Did you apply for your CIBIL score and report . Have a look at it first . I am sure there is some issue with your report . May be your loan has a remark like SETTLED or WRITTEN OFF

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230 SUJIT KUMAR MODAK June 15, 2012 at 11:05 pm

To
The Oficer-in-Charge
Grievance Cell of RBI

From
Sujit Kumar Modak

Sub: DEDUCTION OF UN-JUSTIFIED AMOUNT FROM PENSION ACCOUNT

Sir,

With due respect, I want to state that, I am a pensioner of West Bengal Govt. and my pension Acct.(Acct No. 0330010219686) is with United Bank Of India, which is located in Chapra, PO- Bangaljhi, Dist-Nadia, WB,
PIN-741123.

On 05 Jun 2012 when I enquired, I came to know that, Rs. 14500/- have been credited in my account as pension, but, Rs. 147/- have been deducted by Bank as their surcharge. Query from Asst. Treasury Officer of my Pension Disbursing Office revealed that, surcharge should not be charged on pensionary benefits.

I have informed the above mentioned fact to Branch Manager, but he declined to accept my written application and take action against my complaint.

I request you to look into the matter and direct the concerned office for quick disposal of my complaint.

Thanking you.—–

Sujit Kumar Modak
Vill- Chapra(R.B.Road)
PO- Bangaljhi
Dist- Nadia (WB)
PIN-741123

UBI Acct No.0330010219686

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231 Manish Chauhan June 19, 2012 at 11:22 am

You should better file an RTI to know this , it will really work

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232 Dhruv Aggarwal June 19, 2012 at 11:39 am

I had cleared my personal loan 6 years back which was in my mothers name and ICICI bank wrongly fileda case after that 2 times which i won. Now from some days again my family is receiving an unwanted calls from ICICI bank. The person name is kapil yadav and his number 8745973133. He is abusing my mother and my sister badly and calling again and again and harassing us. I have switched off my number on which i am receiving calls. last call i received is on 19th June at 11:00 AM on my sisters mob number. Request you to take strict action against these morons.

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233 Manish Chauhan June 19, 2012 at 12:53 pm

If he is bank employee than you can file a case on this , else I think he might be a fraud

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234 Shaukat Siddiquei June 20, 2012 at 11:19 pm

Today on 20th jun 2012 i called up my banker ICIC Bank at their customer care number 9831378000 to have a query regarding my bank account i am holding since last 9 years. The query was addressed by the phone banking officer Mr Ajay Nagreddy, when my query got over i was about to disconnect the phone, before i could do so there was a question from the above mentioned officer whether I use internet banking ? I said no i have never used it neither i wish to use as its not safe. He tried to convince me that its safe and started telling me the procedures for operating the internet banking and provided me with the User ID…. for the same. The conversation started with him at 4.58 pm and ended after 15 minutes 10 seconds. At 5.22 pm I got an SMS Alert from ICICI Bank which says “We have recorded wrong attempt for resetting of your net banking password. If you did not try to reset the password, please contact customer care immediately”. After seeing the message i got stunt that how is it possible as i did not try to reset ever because i was driving after the conversation got over with him. Immediately i called up the customer care again and reported the message alert to them. I was surprised to note that the girl called Ms G. Bhawani was unable to explain and indirectly accepting the wrong thing done by her colleague Mr Ajay Nagreddy who had provided the User ID. Finally when she was unable to explain, she put me on hold and made me talk to her Supervisor Mr David Raj, he too also apologized but could not give any logical and convincing answer. I CAME TO A CONCLUSION THAT IT WAS MR. AJAY NAG REDDY ONLY WHO PROVIDED ME THE USER ID AND BEFORE I COULD RESET MY PASSWORD, HE HIMSELF TRIED TO RESET IT WITH A FRAUDALENT MINDSET. How can we trust these financial institutions where fraudalent mindset employees are working ????

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235 Manish Chauhan June 21, 2012 at 2:38 pm

You should report this to ICICI Bank and try to make sure that some strict action is taken

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236 Gurmeet June 25, 2012 at 12:23 pm

Hi,

My name is Gurmeet. Bank Ombudsman does not work. Last one month before i had submitted a online complaint but i got only one reply that your complaint has been forwarded to the bank after receiving the reply they can take further action. But after that i not received any messages by Bank Ombudsman.

So i request to all of you please do not forward your complaint to banking ombudsman as it is wastage of time nothing else.

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237 Manish Chauhan June 27, 2012 at 10:58 am

Gurmeet

It really takes a lot of times, but people have got benefitted by it

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238 Nitin Kharate July 9, 2012 at 3:22 pm

my name is incluted in cibil report i checked with my DHFL bank but they told me my home account is not any dues so who put my name in cibil and how.

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239 Manish Chauhan July 9, 2012 at 6:33 pm

Did you see your report ? Check it first and see which loan is appearing there !

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240 Jasvir Singh Negi July 9, 2012 at 6:12 pm

To
Banking Ombudsman
C/o Reserve Bank of India
M.G. Road, Post Box No.82
Kanpur-208 001
UP & Uttarakhand Zone

SUB:- REGARDING PMSP ACCOUNT

Respected Sir ,
It is bringing to you kind notice that I Jasvir Singh Negi serving in Elite paramilitary force Border Security Force at Jammu and maintaining a salary account bearing No.10438616224 in SBI ADB Padampur Sukhroo (Branch IFSC CODE 5848) , Kotdwara.I had applied two times i.e on dated oct’2011 and March’2012 for conversion of my salary account into PMSP account with all necessary documents, but in response neither my account is converted nor any intimation is given to me from your kind office. On scrutiny of the A/C summary of my account, it has been observed that the auto credit sweep facility has not yet been activated in my account which should be automatically activated as with the conversion of my account into PMSP package and in addition to all this not issued Silver ATM Card and Multi city cheque book to me. Consequently I am bearing the loss of interest which I would get during auto credit sweep over my balance amount .
Regarding in this issue I post a registered letter to branch Manager ADB Padampur sukhroo, Kotdwara on 09 June 2012 but till date the status of my saving account is same and yet not converted to PMSP
It is therefore requested to your kind branch please provide me all facilities related with the PMSP account and intimate me as soon as possible so that I can avail the benefits of PMSP account.

From:-
SUB-INSP- JASVIR SINGH NEGI
A/C NO-10438616224
COMN BRANCH
FTR HQ BSF,PALOURA CAMP
JAMMU-181124
Mob-09419152307

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241 Pankaj January 16, 2013 at 11:38 am

@ Jasvir Singh Negi and other readers

Please avoid publishing your Confidential / Private information on Public forums like here as it may get misused by fraudsters.

Regarding your complaint to RBI BO have you got a resolution or still awaiting resolution.? You can file the complaint online on RBI’s Banking Ombudsman website.

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242 Pankaj July 17, 2012 at 10:47 am

Way back in 2007 RBI’s Banking Ombudsman helped me in getting Internet Banking facility at State Bank of India branch at my hometown. My complaint was forwarded to SBI Regional Offices and they action-ed upon my request within in a week’s time.

Recently RBS Bank have arbitrarily closed my Credit Card and I have raised complaint to Ombudsman as Escalation matrix of RBS failed to address my complaint in past 2 months. RBI BO forwarded the complaint to RBS Bank; RBS sent me a Standard Reply which I am not satisfied with. I have again written to RBS with a copy to RBI.

Hope a resolution soon! What more options do I have?

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243 Manish Chauhan July 17, 2012 at 11:37 am

I think you should keep on pursuing the case and should not settle with their standard replies .

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244 Pankaj July 17, 2012 at 11:50 am

I had a long standing relationship with RBS Bank and erstwhile ABN Amro Bank. But, in recent times they have acting strange firstly they reduced Credit Limit to mere Rs. 1500/- and than closed my Credit Card (for non usage of card without) any prior intimation.

When I objected and complained to RBI BO; they are quoting Clause 6(b) of Card Members’ Agreement which states “The Bank may terminate the Credit Card facility immediately at any time at its discretion or at any time restrict the use without assigning reason or cause and without any notice thereto. ”

This clause gives discretionary powers to the bank and I believe this is a “One Sided Clause” Infact most of the Credit Card Issuers have similar clause? I hope RBI would surely take some action on it.

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245 Manish Chauhan July 17, 2012 at 12:05 pm

I dont think RBI will do anything about it . Credit card is a benefit or a service they are offering you . NOTE the word “offer” , they can withdraw it anytime as per their policies. If its in contract and you signed it , means you accepted it, legally you can not go against it !

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246 Pankaj August 28, 2012 at 9:55 pm

Manish,

I so happy to tell you that my RBS Credit card have been reinstated after 4 months of follow up with RBS Bank. Infact, in all their correspondence they had refused for reinstatement of Credit Card by citing “One Sided Clauses” of Card Members’ Agreement.

As I mentioned in my earlier comments that I had complained to RBI Banking Ombudsman, New Delhi; they have positively responded to my complaint by advising the bank to reinstate my card.

Thanks to office of RBI Banking Ombudsman I finally have received the reissued card :)

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247 Jayanta Sukul July 26, 2012 at 9:01 am

Sir,
I have taken a Home loan Of 3.75 lacs from SBI (Barrackpore railway Brunch )
In the year 2005 and repaid it in the year 2012 and recieved the NOC from the bank. But Now The Bank is unable to return my Property paper and house deed.
They are giving dates after dates , So I am in a great trouble Please Help me and guide me what shall I do now?

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248 Manish Chauhan July 26, 2012 at 9:52 pm

You can only file a legal case against them

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249 prashant July 31, 2012 at 2:12 am

hi manish
on my brother’s account at canara bank there was a LOCKER taken.He made his wife as joint account holder and with attorney.
now when she took locker keys to her home without informing we gave the manager an application that in case locker is secretly opend plz inform us.
but after few days the lady mailed him(to manager) some application/or anything on his email.
when my brother n mother went to operate he stopped us.. and shouted at us in front of everyone as if we are thieves(account is in name of my brothr).

manager is even not ready to show that email or copy of the same.
neither did he informed any of the 3 phone numbers given in application by us previously (he assured us to do the same).

he yelled us out of bank(account is 12 year old in same branch) saying that he will FREEZE LOCKER.

my brother the rightful owner wants to open his own account having keys to the locker yet not allowed..

please guide of procedure…
and will banking ombudsman help me in this scenario.

prashant
agra.

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250 Manish Chauhan July 31, 2012 at 9:52 am

Yes

Banking ombudsman should be able to help you . Other point is that the PSU bank comes under RTI , so you should be able to use RTI act for that.

Manish

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251 prashant July 31, 2012 at 7:34 pm

thank you.

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252 sekar August 3, 2012 at 8:28 pm

sir im having mortage home loan in GE MONEY FINANCIAL SERVICES COIMBATORE before i pre closed my loan entirely as per their norms then i ask my collateral security of my home document(worth about RS 70000000) @the time closing loans .after 25 days now they saying there is no such documents they are refusing to giving me. loan amount is(rs 6500000)pls advice me how i get document THANK U

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253 Manish Chauhan August 4, 2012 at 12:17 pm

Better file a case with them now !

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254 Pritam Naik August 4, 2012 at 3:04 pm

is there any online grievance filling and redressal mechanism for banking industry like the irda has

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255 Manish Chauhan August 4, 2012 at 6:15 pm

Check on rbi website , i have not come across any

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256 Jose August 8, 2012 at 9:15 pm

I requested Bank of Maharashtra to takeover my housing loan from HDFC and also to grant me a renovation loan for my house in 2005. I applied for two different loans and bank sanctioned the loan (Total loan amount Rs 6,50,000). In their sanction letter also they clearly mentioned that I will be paying two different EMI’s of Rs 4100 for 20 years and Rs 3000 for 7 years.

Now after the completion of 7 years, the bank is still deducting Rs 7000 from my account. When inquired, the manager replied stating that the bank has merged the two loans since start and now I have to pay Rs 7000 for 20 years. Is it possible to unilaterally merge the loans?

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257 Manish Chauhan August 10, 2012 at 6:40 pm

I didnt get it , even if they merged it, why you need to pay for 20 yrs ? How much of your loan you have paid and how much is outstanding , thats the real question ! . If required, get answers through RTI !

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258 Jose August 15, 2012 at 1:59 pm

Thank You Manish.

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259 ZULQUAR August 13, 2012 at 5:34 pm

Hi, Manish
Thanks for the blog. I need some clarification. I have saving account in SBI and got issued a cheque book and very same day before getting cheque book, was in que to withdraw money, but they declined to give money on counter through withdrawl form. Here i have following queries.
1. Is it not possible to have cheque book as well withdraw money from counter using withdrawl form?
2. That day bank employee misbehaved and because of the incident my mother who is very old and suffered a lot as she is going through treatment of ailment. But there documentry evidence so how can i complain and where?
3. Is it not necessary to have a complain book at every branch, if yes they told no its not a rule and didnot provide the same where i can i get the prescribed rule?
4. The bank manager denied to accept written complaint so where i have to approach?
waiting for your reply asap

thanks a lot

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260 Manish Chauhan August 14, 2012 at 2:12 pm

Zulquar

You can complain to banking ombudsman about what happened .

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261 Thomas August 15, 2012 at 10:24 am

Hi Manish
I try to open joint account in SBI, I take filled form and Telephone Bill in my name , my Pan Card, and my Letter from employer for my wife for address proof, Id card but they are not accept this, I don’t know, the staff ask me another form for my wife,
Dear can you please explain how I open joint account in SBI
regards
Thomas

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262 Manish Chauhan August 17, 2012 at 2:12 pm

This should be discussed here – http://www.jagoinvestor.com/forum

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263 singh raju August 18, 2012 at 11:00 am

dear sir

i send bo judgement copy then after you say whats i do
Saldanha, Sandra S Jul 23
to manager.cgrc.l., me
BO (H) /SS/ /C.No.5050/ 2012-13 July 23, 2012
Between
Shri Singh Raju Complainant
And
State Bank of India Respondent Bank
Shri Singh Raju
Raju5digi@gmail.com
The Branch Manager
State Bank of India
Srikakulam Branch
Srikakulam
Dear Sir,
Complaint No.20111200905050-regarding misappropriation of funds from the account
Please refer to your complaint received by this Office on June 23, 2012 against State Bank of India,
Srikakulam branch on the captioned subject.
The complainant had earlier lodged a complaint with is Office which was registered as complainant
No.201112009003038 alleging misappropriation of Rs.7.45 lakhs from his account. On taking up the
complaint with the bank, the bank submitted their version dated 18/2/2012 representing that they had
provided all details to the complainant and he was fully satisfied with their explanation. They also
submitted a satisfaction letter by the complainant dated 24/1/2012 prior to the date of the complaint.
However, on the basis of the bank’s representation the complaint was closed as dealt with.
The complainant again represented to the Forum that his grievance had not been redressed by the bank.
Hence, the present complaint was registered and both parties were given a personal hearing.
On the basis of the material submitted by the parties, it is observed that out of the Home Loan of
Rs.16.00 lakhs sanctioned to the complainant by the bank, an amount of Rs.7.45 lakhs was transferred
to his savings bank account on 17/12/2009. The complainant sought to withdraw this amount using a
withdrawal slip. However, the amount was not paid to him in cash . It was instead transferred under the
signature of their branch official to three accounts with the same branch. The details are provided in the
complainant’s letter dated 18/7/2012 submitted to this Forum today. The credit vouchers do not bear
the signatures of the complainant. The complainant alleged that the amount was forceably taken from
him as commission for sanction of the loan. He submitted that one of the beneficiaries of the funds
transferred from his account is the brother of the bank’s field officer.
Considering the details of the complaint and the submission made by both parties we are compelled to
take a serious note of the attempt of the branch to mislead this Forum through their version letter dated
18/2/2012. The bank’s endeavour ought to be the facilitation of discovery of facts and resolution of the
complainant’s grievance to the extent it stands substantiated.
We note that although the disputed transactions pertains to the year 2009 it has been raised by the
complainant only during 2012. The complainant has provided some oral explanations for the delay
which is not taken on record. Nevertheless, the bank is advised to have the matter investigated by their
Vigilance Department and take such action in the matter as deemed appropriate.
The complainant alleged that the bank had initiated SARFAESI proceedings against him in order to
victimise him. The complainant submitted that he would repay the entire loan of his own accord
within one month and hence there is no need to appoint a recovery agent and pay their fees at the
complainant’s cost. The bank is advised to examine this request of the complainant and convey their
decision to the complainant in writing.
The complaint is closed under Clause 13 ( C) of the Banking Ombudsman Scheme, 2006 as the matter
requires detailed investigations beyond the scope of this Forum.
BY THE ORDER OF THE BANKING OMBUDSMAN FOR A.P. SHRI M.SEBASTIAN
Yours faithfully
(Sandra Saldanha)
p.Banking Ombudsman
Encl:as above
CC
Sri V B Sriram
Manager (customer Service)
State Bank of India
Dept of General Manager,(Network 2)
V Floor,Koti
Hyderabad-500095

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264 Ravi Agarwal August 19, 2012 at 8:05 pm

Could any bank can recover a personal loan from the gauranter where bank was not try to recover same from the first party from the last four year seriosely and after four or five year going to recover same from the gauranter without any notice kindly suggest me.

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265 Manish Chauhan August 19, 2012 at 10:20 pm

Ravi

Bank has full right in recovering the loan form guarantor , When the first holder is not able to pay it, its guarantor duty to pay it back , thats how the law is !

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266 Ravi Agarwal December 7, 2012 at 1:06 pm

If the first party is available and contactable also. Could you suggest me from which side I can check details of banking recovery low please.

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267 Manish Chauhan December 11, 2012 at 3:32 pm

So what if he is contactable or available, if his financial situation is bad , then bank will catch guarantor !

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268 singh raju August 20, 2012 at 8:23 am

mr manish chauhan
what happen about my complaint

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269 Manish Chauhan August 20, 2012 at 9:54 am

You need to pursue it with consumer forum

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270 singh raju August 20, 2012 at 1:33 pm

i don’t want go with consumer forum because i am working in merchant navy so that means more then 9 month i am on board so how possible pursue with consumer forum if have other way so suggest me

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271 Manish Chauhan August 22, 2012 at 7:55 pm

Thats the only way I can think of ..

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272 Amit Chawan August 24, 2012 at 10:39 am

Dear sir,

From last 10 year,i have saving account in ICICI bank…My salary credited every month in that account from last 3 month from ANB Consulting pvt ltd company.

On 7th aug 2012 my salary got credited Rs.44943/- on my saving account
and Rs.44943/- debited on 8th aug 2012 on employer instruction..

I given resigned on Dated 8th aug 2012 ,so as a revange ANB Consulting company given instruction to ICICI Andheri west branch to revert my salary and given reason to bank is “Amit chawan already resigned from company and by mistakely we credited his salary”.ICICI blindly trust on employer ANB Consulting company and deudct my salary Rs.44943/- from my saving account.

On that deduction time no one call or confirmation ,i got from ICICI bank for cross verification..because of ICICI i am lossing Rs.44943/-
and my employer (ANB Consulting pvt ltd) got advantages of that…

i am expecting that ICICI should be call me or confirm with me before deducting that amount..so i can tell them truth..

Now ICICI not taking responsibility..They simply say that i need to check with company HR.and my company HR is not ready to give me that salary as revange..

No one can touch my saving account except me then how can ICICI revert that amount without intimation to me??? Then what type of security they have for customers like me ..

Pls help sir and give me solution on this prb..

Thanks & Regards
Amit Chawan.

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273 Manish Chauhan August 26, 2012 at 12:40 pm

Amit

But is the salary valid or not ? Did you work for that month ?

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274 Amit Chawan August 27, 2012 at 9:49 am

Dear Manish sir,

I Worked for that month (July 2012 ) and resigned on the next month dated 08 Aug 2012..and this salary is month for July 2012..Requested to you give me solution on this issue..

Regards
Amit Chawan.

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275 Manish Chauhan August 29, 2012 at 10:20 am

So did you give them one month notice which is generally required, if not , then as per company rules, they will not pay you 1 month salary .

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276 Amit Chawan August 30, 2012 at 9:29 am

Dear Manish sir,

I was in probation period..i joined this company in April 2012 and given resigned on Aug 2012..i was not permanent yet..so no matter of serving notice period..and its banking basic rule is that once the amount come in saving account no one can withdraw the amount without that person consent..then how ICICI bank debited that amount without my consent?? and this salary is for july 2012 which i served..Reply pls sir with solution..

Regards
Amit Chawan.

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277 Manish Chauhan August 31, 2012 at 10:36 am

In that case better you complain it to banking ombudsman !

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278 Amit Chawan August 31, 2012 at 5:38 pm

Dear sir,

Thanks for the reply..

Regards
Amit Chawan.

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279 Kavitha Ganesh August 25, 2012 at 1:51 pm

Dear Sir,

I had taken home loan from HDFC, submitted my mandate form duly verified by ICICI and given to HDFC agent in Dec 2011,with an assurance that the rest of the procedure will be taken care by them & came back to muscat. since Feb till May I am being fined,ECS MANDATE NOT RECEIVED FROM CUSTOMER. after many e-mail. I have gone through lot of mental pain, I need to know whose mistake is it?? Pls advice

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280 Manish Chauhan August 26, 2012 at 12:07 pm

It seems to be an issue from ICICI Side .

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281 VIPIN CHANDRA August 29, 2012 at 7:33 pm

Meerut Cantt of SBI has lost my Title Deeds of my Property situated in Meerut U.P. The above Registry papers were given by me at the time of Home Loan taken by me in 1984. At present I am residing in Ghaziabad(U.P.) Can some body guide me whether I should approach Bkg Omb Kanpur or new delhi

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282 Manish Chauhan August 31, 2012 at 11:16 am

Yes you can approach them , but the point is you can only ask for compensation now , better discuss this on our forum – http://www.jagoinvestor.com/forum/

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283 VIPIN CHANDRA September 1, 2012 at 1:46 pm

MY QUERRY IS I HAVE TO APPROACH KANPUR OR NEW DELH

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284 Manish Chauhan September 2, 2012 at 8:48 pm

Kanpur

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285 Sourabh Gulia August 29, 2012 at 11:00 pm

Dear Sir,

I have a very similar problem, i have searched everywhere on the Internet but still i am not able to find the place here i need to fill the online form to file a complaint.

Please provide me the link to fill the form.

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286 Manish Chauhan August 31, 2012 at 11:07 am

No idea .. earliar there was a link for online complaint , not sure about present!

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287 Naresh P September 12, 2012 at 11:16 am

Dear Sir,

Is there any timelimits for banks to reply to complaints? I sent a written complain on 26 July 2012 regarding my home loan and the manager just gave me the loan statement August last week. Unsatisfied with the response, I mailed to the Nodal officer for the region two days back, but yet to receive any acknowledgement.

How much days should a customer wait before going to National head/ Banking ombudsman?

Many Thanks in Advance.

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288 Manish Chauhan September 12, 2012 at 11:19 am

You can move to consumer court after 30 days of filing the complaint

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289 Naresh P September 15, 2012 at 11:13 pm

Thank You Sir. Can’t I approach the banking ombudsman?

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290 Manish Chauhan September 16, 2012 at 7:00 pm

Yes, thats what you should do at first !

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291 Naresh P September 16, 2012 at 7:23 pm

Thank You Very Much Sir.

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292 Naresh P September 17, 2012 at 8:46 pm

Dear Sir,

After following up with the Nodal officer, I have received the below reply, Can you please help me with my queries,
1) Is it possible for me to complain against the increased EMI and loan duration. What will be the procedure? Many thanks in advance.
REPLY FROM NODAL OFFICER:
“We are in receipt of said complaint from said borrower & have noted the contents.

It is reported that he was sanctioned Rs.4.36 lacs housing loan by take over from IDBI bank repayable in 240 months @ 4100/- pm..

Further he was granted loan of Rs.2.14 lacs for repairs & renovation repayable in 84 months @ 3000/- pm.

Thus as per sanction, the borrower was to pay Rs.4100/-for 240 months and Rs.3000/ for 84 months House repair loan ie.Rs7100/- for 84 months & Rs.4100/- for remaining period.

He has complained that even after 84 months of regular repayment, Rs7000/- are being recovered from his account instead of Rs.4100/-pm.

We have noted that there is regular repayment in account @7000/- pm instead of Rs.7100/- pm resulting in shortfall of Rs.8400/- upto 30.6.2012.The same is compensated in July to Sept.2012.

Therefore, we should recover Rs.4100/- pm for remaining period of loan.

However, due to rise in rate of interest from time to time, Loan Term has been extended by HO from 240 months to 300 months.

At present rate of 12.00%,EMI for remaining period comes to Rs.5368/- say Rs.5400/- pm.

You are advised to communicate the revised EMI to borrower & take his acceptance

Further, amend the standing instruction for recovery of Rs.5400/- pm instead of Rs7000/- pm.

Yours sincerely,
S K Dwivedi
Dy Zonal Manager”

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293 Manish Chauhan September 18, 2012 at 9:44 am

But whose fault is it ? I can see that things increased due to high interest !

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294 Naresh P September 20, 2012 at 7:21 pm

Thank You for your reply, Sir.I doubt about the veracity of bank’s contention. I have asked bank for the amount (interest + principal) paid by me since last 7 years as statement. Presently bank is giving me a composite statement for Rs 6,50,000.

Things will be clear once the statement is in my hand.

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295 Manish Chauhan September 22, 2012 at 1:23 pm

Ok , let us know the details once you get the statements !

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296 Phekan Jha September 13, 2012 at 4:57 pm

Dear Amit,

Many thanks for the great work you are doing.

I recently retuned back to India from USA after 8 years . When I applied for Indian credit card I found out that I am a defaulter on CIBIL records. On ordering the CIBIL report came to know that Standard Chartered has 250,000 charge against me . On contacting Standard chatered for the said charges I was sent a mail stating that 250,000 ruppee has been charged for an unknown transaction of Rs 5000 in 2003 . Upon asking for the receipt of transaction no reply was forthcoming till date – this is now almost 10 months of folllowing up on this. I have written to both CIBIL and Std Chartered to remove my name as there was no transaction and no proof for the same multiple number of times over last 10 months. No reply has been forthcoming . Please advise so that this harrasment and fraudulent behaviour can be stopped.

Thanks
Phekan

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297 Manish Chauhan September 13, 2012 at 6:34 pm

Phekan

Have you raised a dispute resolution as mentioned here at http://www.jagoinvestor.com/2012/01/cibil-credit-report-mistakes-correction-steps.html . For these 10 yrs did you not get any intimation from the company , also I suggest you raise a complaint against them at akosha.com

Manish

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298 Phekan September 15, 2012 at 2:15 pm

No receipt or proof has been forwarded to me till date . There has been no intimation in this regard neither by mail or phone over this period of 10 years.

How would Akosha help me – Is this law firm ? NGO ?

-Thanks
Phekan

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299 Manish Chauhan September 18, 2012 at 12:51 pm

Its not a law firm , its a company which tries to resolve your query with company , go for it I would say , anyways its just 499 .

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300 Gokul Kumar M September 15, 2012 at 5:38 pm

NOT PAID SALARY WHILE WORKING NOT GIVEN FULL AND FINAL SETTLEMENT TILL NOW
Dear Sir/Mam,
Name of the Employee : M .Gokul Kumar
Employee Number : 2382
Designation : Senior Engineer – Business Development
Location : Head Office, Bangalore
Date of Joining IDEB : 28th July 2008
Date of Resignation : 07th October 2009
Date of Relieving : 06th November 2009
No dues : Cleared from all the department as per IDEB Policy
Details of settlement
got from IDEB on
Nov 12, 2009 : Rs. 2,36,498(Rs.Two Lakhs Thirty six Thousand four hundred ninety eight only.)
These are my details. Since last Three Years I am frequently following HR department by phone & Mobile for my full & final settlement, till now I didn’t get proper reply for my settlement.Then they told me that i have to contact CMD Mr. Harkirat Singh Bedi . Once I met CMD Mr. Harkirat Singh Bedi Of the company at Delhi Airport on 04/04/2010. I informed this matter to him that i was not paid salary while working and after reliveing from job i was not given full and final settlement.He told me that i will give your settlement within a month but till not the IDEB had not paid single rupee to me.In meanwhile i had sent several mail and several calls to CMD for my final settlement but he never use to reply to me nor he will pick the call. When my wife was pregnent when i had no money with me i send some mail to give some settlement amount but still i had got any reply.This is the condition of IDEB Projects private limited.While working he took our blood (i.e. working day and night) and after working we didnt get returns instead we are cheated by non payment of salary.It didnt happen to me alone it had happened to all employess of IDEB .Can any body help me solve this issue i will be grateful to them.
Thanks & Regards
M.Gokul Kumar (8056260502) – gokulkumar7@gmail.com

Reply

301 Manish Chauhan September 17, 2012 at 6:40 am

Gopal

This is more of a case which Police has to handle .

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302 ramesh September 20, 2012 at 3:29 pm

Hi Manish,
Great article. I have an account in corporation bank which is called as CLSB (a combination of savings and term deposit features) and while opening the account i had given a clear instruction for holding the investment for 36 months to get maximum interest.The bank was doing this until 2010 when they changed the duration to 179 days without my consent.Now when I ask the bank why did they change the duration , they say its company policy. Their prospectus clearly states that the duration will be based on what customer is giving in writing. Due to this i have lost money from 2010 till today and I feel the bank had an undue advantage by giving me low interest rate. Now, when i ask for the compensation they say its company policy and they did the same for all the customers.I hope banking ombudsman will be able to help me regarding this. I hope many customers would have suffered due to this and still they are not aware of this.Such things when un noticed these banks take advantage of the customers.

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303 Manish Chauhan September 22, 2012 at 1:44 pm

Yes ,you should now reach to banking ombudsman and make complaint .

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304 Krishna September 25, 2012 at 3:50 pm

Hello sir,
I have complaint Banking ombudsman via e-mail Id of him…Is it okay?
Will he reply?

Is it enough?

Krishna

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305 Manish Chauhan September 26, 2012 at 11:36 am

Though its enough , but generally offline complaint work better, you should wait for few months on reply , after which you can expidiate it ,

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306 Krishna September 26, 2012 at 12:14 pm

Thank you for ur response….
Now, can i make a offline complaint also ? because already too late. that is why…

actually i think he will respond to me in a month time…but you are saying it will take few months to respond….

If you send your mail id means i will mail you my case details…

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307 Manish Chauhan September 26, 2012 at 12:23 pm

Krishna

Yes you can make a offline complaint also , it is suggested to make sure you get a faster reply

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308 Prasanna Kumari September 26, 2012 at 11:27 pm

Dear Sir,
Kindly give your suggestion on 26/5/2012 i withdrawd 1000, 2000 & 3000 i had 6402 balance ,it is a rural area often money wont be there so i used to withdraw in smaller amounts,after that my ATM didnt work ,it was showing unable to complete whenevr i tried to withdraw my Account is in Bangalore Syndiacate bank,i withdrew in kgf,i gave many written complaint to my Bangalore branch,they said that kgf Branch had sent a MEMO thats the reason your ATM is not working,later on they deducted 3000 from my account on 12th july & from that Day onwards ATM card started working,When i asked the reason they are saying you have done offline Transaction another 3000 you have recieved without having Balance,but when i took passbook entry ,it is showing only the amount what i have withdrawn
,but i didnt get any extra money it is wrongfull deduction,kindly suggest me in this regard how to get back my hard earned Money.

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309 Manish Chauhan September 29, 2012 at 11:19 am

You can only followup this with Bank … or complain to banking ombudsman !

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310 sandhya tesra September 30, 2012 at 11:54 pm

Dear Sir,
I don’t know whether I am the first one to face this problem or not. I have a savings a/c with SBI, I have withdrawn Rs20000 from one of SBI ATM out of which i got five fake notes of Rs1000. So when i when to the bank to complain about the matter they told me that it is not possible as our staff verify the notes correctly which are deposited and they also told me that i have brought them from somewhere else which is absolutely not true. So can you please suggest me what to do to get back my hard earned money.

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311 Manish Chauhan October 2, 2012 at 2:16 pm

Ask them to check the note number , they have the data about which bank note was put in the ATM , use RTI if needed

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312 mohammed sadatulla October 2, 2012 at 4:54 am

Dear Sir/Madam

SUB : Harassment against Kotak Credit Cards after paying the Bill

I have a Kotak Bank Credit Card no 4166461300063167 and on 10th of September as proof attached below made a payment of 861 form my Indusland Bank to Kotak Credit Cards as usual using webpay but after a few days I received a call first the collection department saying that the payment is not received by them . I got shocked that after making the payment also why these people are calling me so I immiadetly called up the bank and enquired they told me that they have not received the payment so they have a special division called collections they will just call and ask I will take a complaint against this non receivable of payment . It will take 5 working days I told ok fine after 5 working days I again called them up and asked them thy have received the payment or not they told no please contact your bank so I contacted my bank and they told me on 11 September kotak has already claimed the amount and bill desk is also claimed the amount sir so I again called the bank but this time again the agent told me sir I will take a complaint and it will take 5 working days but did not tell me to send me the documents I told ok then after 3 days again I got a mail from collections attached below when I called them they told me the case is been closed due to non receivable of documents so I again sent them the documents to the collections department and also to them but after that also the collections again called me and I received a statement charging interest and in the last after applying pressure I got a message on 29th september that they have receivd the payment . Sir I was not felling bad for any thing but why should I pay money and get calls from collections for not my mistake please take action against them sir.

cc.collections@kotak.com
Sep 25 (7 days ago)

to me

Dear MDASMATHSADATULLA SADATULLA,

We have not received your payment towards your Kotak Credit Card (xxxx xxxx xxxx 3167) for the month of Sep’12. Total outstanding on your Kotak credit card is Rs. 16521.42 .We request you to make at least the minimum payment of Rs. 1071.42 to keep your account in good standing.

Please ignore this mail if you have already made the payment.

To know more about the various payment options, please Click Here
Please feel free to get in touch with Rajesh Veeti at rajesh.veetil@kotak.com, should you seek any clarifications in this regard.
Please note that information relating to your credit history with us is provided to the Credit Information Bureau of India Limited (CIBIL), an initiative of the Government of India and the Reserve Bank of India. An unsatisfactory payment record on your card or any adverse credit history may impact your ability to avail credit facilities from any financial institution in future.

Regards,
Kotak Credit Card

\Thanks and Regards
Mohammed Asmath SAdatulla

Reply

313 Manish Chauhan October 2, 2012 at 12:54 pm

Have you reported this to banking ombudsman !

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314 mohammed sadatulla October 2, 2012 at 3:11 pm

Dear sir i have sent a mail regarding this but i cannot understand the offline form if u could please please give me an example of how to fill the offline form i would be greatful to you because their is lots of confusion in filling up the offline form please request sir please

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315 Srinivas October 3, 2012 at 3:08 pm

Hi Manish,

When I followed the instructions to submit an online complaint by uploading a pdf file with all the detailed information, I received the following email from Banking Ombudsman though this is not a fresh complaint. . Please have a look and advise.

“Sir,
The Banking Ombudsman will not be in a position to take up your complaint as it is not covered under the Banking Ombudsman Scheme 2006. As per the Scheme, the complainant must approach his bank/branch first for redressal of his grievance. Since you have not done so, we have redirected your complaint to your bank for suitable action.Please follow up directly with your bank/branch quoting that “The complaint was forwarded by Reserve Bank of India to the Nodal Officer of the bank through Banking Ombudsman Online complaint form on the website of Reserve Bank of India on 03-Oct-2012″ You may approach the Banking Ombudsman if you are not satisfied with bank’s reply / bank has rejected your complaint / you have not received any reply from your bank within a period of one month from lodging the complaint with the bank

regards,
Banking Ombudsman (New Delhi)”

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316 Manish Chauhan October 4, 2012 at 6:21 pm

Did you first complain to your Bank and only after 30 days , you applied for complaint with BO

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317 naveen October 4, 2012 at 3:14 pm

I Rakasi Naveen customer of State Bank of India at Esamia Bazar Branch,Hyderabad, AP having a Savings Account since last 3 years or so , lost my money through a fraud cash withdrawl from an ATM in Bengaluru,Karnataka ( details of the ATM mentioned below). I do not have any add on card to my savings account and to my knowledge I was using my card securely and did not reveal my card or ATM password anywhere /anybody, but on 1st of August 2012 at about 7PM with my ATM card in my pocket, I received 2 messages continously on my registered mobile(9885393933) of the account withdrawing Rs 20,000 each . In total I had 40,000 withdrawn from my account. I immediately called on the help center to deactivate my card. I have reported the same issue at the account holding branch i.e SBI bank Esamia bazar branch from where I got the complaint numbers for the Transactions . Here are the Complaint Numbers
1.AT58955678068
2.AT58955678111
After that i did not get any reply from the bank..after 1 month of the incident ie around 15 of october i filed a complaint of the same to the banking ombudsman,
but till date there is no reply from the banking ombudsman.
i kindly request you to advise me for help
Thanking you
regards
Dr.Naveen

Reply

318 Manish Chauhan October 4, 2012 at 4:00 pm

You better take up this with consumer court now

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319 Chakrapani Himanshu October 7, 2012 at 12:51 pm

dear Sir
I have a savings Bank Account with SBI, Hasanpur Road, Samastipur, Bihar. I am a employ of hasanpur college , Hasanpur Road. On 16/02/2012 as per college advise Rs. 165832.54 was credited in my aforesaid account. After six months on 29/08/2012 Rs. 40,000/- was transferred by Bank from my account to hasanpur College Hasanpur Road’s Account without my permission/ Cheque/ Withdrawal form/ any letter or my consent. after transferring the said amount the Bank till date not conveyed me regarding this transfer of fund.
can a Bank transfer any amount from my account without prior notice to me or consent of mine.
once any amount deposited in my account can be transferred to any other account without my permission?
Please help me and give detail information.
Regards,
Chakrapani Himanshu.

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320 Manish Chauhan October 8, 2012 at 9:46 pm

No , it should not happen if the amount which you got in first place was not a bank mistake , Did you get 165832 and it was purely yours or a bank mistake ?

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321 Chakrapani Himanshu October 26, 2012 at 11:16 pm

This amount was credited in my A/C by College as my salary in February 2012 and on 29th august 2012 bank transferred 40,000/- to college’s A/C without any notice to me (till date). when I lodged a complain to customer care they told me that the excess payment was done in February 2012.

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322 Manish Chauhan October 27, 2012 at 10:11 am

If the excess amount of credit by bank as mistake, then they have the right to take it back, whats the problem with that, it was not your money anyways !

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323 Chakrapani Himanshu October 28, 2012 at 3:18 pm

no it was my money. excess amount of credit was not a Bank’s mistake. the said amount was credited in my A/C according to the College Principal’s advice. After six months Principal told the Bank that I have credited excess amount to Chakrapani’s A/C, and then Bank transferred 40,000/- Rs. to the College A/C without any notice to me (till date).
can a Bank transfer any amount from my account without prior notice to me or consent of mine.
Once any amount deposited in my account can be transferred to any other account (0n Principal’s request?) without my permission?
Plz give ur opinion and what is its legal aspect?

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324 Manish Chauhan October 30, 2012 at 10:56 am

In that case I think its in your favour, it happens once with me and ICICI bank took my consent to transfer it back , so you should file a case against the bank

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325 jacob October 7, 2012 at 2:59 pm

hi,
my mummy got F.D.acount in canara bank. no nominee was kept because she has been told that, it will automaticlly transfer to her husband name if something hapen to her.last year she passed away.my dad went to bank for queries,the banker told that nominee is not mention at all.further he told him to bring legal heirship .our family settlement has been done and the power of attourney has done for moving & nonemoving property in my name. is it ok for withdrawing of F.D.A/C

please suggest

Reply

326 Manish Chauhan October 8, 2012 at 9:41 pm

Yes, thats what is needed now , if nominee is not mentioned, and no written WILL is there, then one has to bring all these things .

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327 NEHA GUPTA October 8, 2012 at 1:11 pm

Hi Manish

I have A Saving Bank A/C with Canara. On dated 29/09/2012.Itried to withdraw rs 9000 from my ac but due to technical error, my request was cancelled but I recieved the msg that rs 9000 is been debited from my account. As 29th was saturaday and due to the half yearly closing, the bank was closed on that day, So i filed the complaint on 1st Oct. The concerned person told me that your money will be transferred in a week but after 7 days i went there, they checked the status and I came to know that they lodged the incorrect date of transaction in their detail. They modified the complaint and still made me wait for 1 week more. Should I wait or file the complaint???

Plz reply

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328 Manish Chauhan October 8, 2012 at 9:20 pm

Better follow up with bank a little more, tell them that you will complain to Banking ombudsman if they dont do it in time and you should also get the penalty amount . they will act faster !

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329 baba October 9, 2012 at 5:47 pm

Hi, one of my friends credit card was misused and did a purchase of 2 lakhs upon the alert he called upon the bank immediately but they refused to stop the transaction.
How do we deal this issue.

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330 Manish Chauhan October 12, 2012 at 3:06 pm

Baba

Data is unsufficient to comment, not sure whose mistake was it

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331 Baba October 12, 2012 at 6:54 pm

Below is some more data.
The credit card got misused by some one for around 2 LAKHS rupees.
The transaction got done in USA in DOLLARS(USD).
Immediately he called the BANK(CITIBANK) and asked them to stop the transactions. But they refused to do so and said that they will investigate the matter after the money is transferred to the merchant.
also there was no good response from them. Even after reporting to them, none of them called him or not even guided what he have to do(like giving complaint to POLICE etc)

Next day he gave a complaint to CYBER POLICE as well. The POLICE really tried their level best. But the bank haven’t cooperated.
Now the money got transferred to the merchant.He
came to know that AIR TICKETS were booked using his credit card.

Following he got the below update from the respective bank which is as below.

All Citibank cards are enrolled for 3D Secure or Verified By Visa (VBV) and for all transactions done on merchant sites (domestic or international ) who are 3D Secure or VBV compliant, the bank will request for a 2 factor authentication. Due to an RBI mandate within India, all merchants are required to be 3D secure or VBV compliant. Should an online transaction be incurred on a merchant website which is not 3D secure or VBV compliant, the bank will decline the transaction, as per the RBI mandate. However, if a similar transaction is presented by an international merchant, the bank will authorize the same as transactions incurred at international merchants are not bound by the RBI mandate. The above transactions were incurred at an international ME and hence were not mandated to comply with the 2 factor authentication.

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332 Timma October 10, 2012 at 7:25 am

Hi,
Please help me in this.
Got cheated by Axis Bank (Mumbai) loan agent.
As I am looking for a personal loan, one day agent called me and told that interest rate 14.5%, processing fee 0.5%. After giving initial docs, I got a message from bank that it is 17%, 1.5%, then I said no. After some time agent came back and told that it is 16%, 1.5%, again I rejected. After some time, he came back and told it is 15%, 0.5%, then I agreed and signed the docs. But when I recieved the loan, it is 16%, 1.5%.
I asked to resolved it, then from last 2 months, he is saying will be done today and till now nothing done. Now, he is not picking up my phone.

I already paid 2 emi’s, money is still lying idle in my bank a/c.

I complained to bank to resolve this and close the loan, they keep on replying that
I only agreed to those rates. There are alterations in the interest rate part of doc, which are not done by me.

Please help me, how to fight against this.

Reply

333 Manish Chauhan October 12, 2012 at 2:35 pm

You replied on words . Never do that !

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334 Timma October 12, 2012 at 2:59 pm

Hi, you mean to say, I can’t do anything.
I have SMS from the agent saying that, will resolve it.

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335 Manish Chauhan October 12, 2012 at 3:04 pm

That will be a fraud case from the agent, If it was not written on any company document, then it really does not mean much .

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336 Timma October 12, 2012 at 3:09 pm

Thanks for the reply.
Can I do something against agent?

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337 Amirtharaj October 12, 2012 at 5:20 pm

Hi Manish,

I have taken a personal loan in AXIS bank on 08-07-2008 Account number: PP0900100076503.
Cleared all payments and received NOC letter. But, still CIBIL records not updated in my account.
I want to take a new personal loan immediately. What can i do now.

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338 Mohit October 13, 2012 at 1:58 pm

Hi,

I’m based in bangalore and got a call this morning from a person claiming to be from GE Money. He said that I had taken a loan in 2004 and defaulted it and is threatening me with unsaid consequences if I do not pay up.

I have never transacted with GE money. However I had applied for a credit card with an agent in 2004. I’m worried if they could have used my documents for procuring a loan.

I want to know if I can be prosecuted for this or will I face any legal action.

Thanks,

Mohit.

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339 Manish Chauhan October 16, 2012 at 2:31 pm

Yes, seems like there was some kind of identity theft ! .. Enquire on this and first get your CIBIL report .

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340 Venkat N October 15, 2012 at 7:57 pm

I had 2 Credit Cards from Standard Charted bank. My CC no are
XXXXXXXXXXX 2511 and XXXXXXXXXX 5775.I Have instructed your Customer
care for Closing of this account in 2006-2007 only. I am not using
these cards since 2006 and I have not received any statements since
that period.

Brief History of Card no: XXXXXXXXXX 5775:
1. Initially ,I have dropped a cheque at drop Box, before 20 days of the due date
2.They returned my cheque, after the due date and mentioned there is a mistake in the cheque and arrange a payment. I have arranged the payment and requested Customer care for lay off the Late payment fee and they have agreed.
3.In the next month statement ,again I found some late payment fee of 350 + taxes. Again, I have called Customer care executive and explained the same to him. He told to me deduct the late payment fee and Taxes pay the rest of the amount. Which I have arranged to them. (20 -Feb-2006- statement)
4.I have surprised to see on my 20-mar-2006 statement ,previous balance + Late payment fee , and blocked my card. Again I have called the Customer care executive and explained the whole conversation happened between myself and Customer care executives. She told me that ,it was not available in the history. I was surprised that ,3 Customer care executives are made a false promise to me. After a lot of argument, she agreed to lay off the late payment fees. And also I have requested to close my card on the same day. After that I have not received any statements or any call or letter from the Bank.

Card no: XXXXXXXXXXX 2511: This is also I told them to close the
Card. I don’t have any outstanding balances at the time. After that i did not receive any card and not used since 2006.
Now these two cards are in My CIBIL Report with outstanding of 30000/- each.
in October 5th,i have called to Customer care executives and they told me that ,they have only last 3 months statements. For further queries and complaints they provided me a mail ID.
I wrote a mail on 5th October, but still did not received any clarification. Please help me how to proceed.

Reply

341 Manish Chauhan October 16, 2012 at 1:46 pm

You should never rely on any oral communication , always remember that . Nothing is on record now what you said except the call recording if any . So officially now you are a defaulter, take the consumer court route now !

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342 venkat October 16, 2012 at 2:48 pm

Thanks Manish for the replay.But at least the bank should follow some procedure,when they update the CIBIL as a defaulter.I think they should inform to me by some letter and give some time.They did not send me any sort of communication.I took a CIBIL Report in 2010 Jun,this was not there.Will this point is enough to fight with them?

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343 Manish Chauhan October 16, 2012 at 2:50 pm

I dont think so , They Update CIBIL each month with all the updates, If there was anything to be paid , I think you should be responsible enough to do that, you should not depend on bank telling you that.

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344 Venkat N October 16, 2012 at 3:01 pm

When i have called the Customer care executives,they don’t have past data (2006). They told me to write a mail to Head.Service@Sc.com , in their Grievance policy ,it was mentioned that “assure a response to letters / emails received through this channel within 5 working days”.But till date not received.They don’t have any branch in HYD. how to close these cards.I think this is the problem most of the standard charted card holders are facing.

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345 Manish Chauhan October 16, 2012 at 3:09 pm

I dont know the quick solution to this , I think you should complain to banking ombudsman now

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346 venkat February 22, 2013 at 2:58 pm

Hi Manish,
Thank you for you suggestions.I have filed a complaint at BO and finally the bank agreed to reverse the amount the close the card. Thank you so much

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347 Manish Chauhan February 25, 2013 at 5:53 pm

Good to hear that !

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348 Manish Chauhan February 25, 2013 at 5:55 pm

Good to hear that Venkat !

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349 Amirtharaj October 17, 2012 at 10:29 am

Hi Manish,
I have taken a personal loan in AXIS bank on 08-07-2008 Account number: PP0900100076503.
Cleared all payments and received NOC letter. But, still CIBIL records not updated in my account.
I want to take a new personal loan immediately. What can i do now.

Reply

350 Manish Chauhan October 19, 2012 at 9:52 am

Talk to bank , they have to udpate CIBIL on that

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351 Dhirendra Rathod October 17, 2012 at 5:06 pm

Hi Manish,

I have a SBI account in Nagpur. I moved to Ahmedabad in February 2012. On date 5/09/2012 when I went for withdrawal at ATM by my SBI debit card, I came to know I have no amount left in my account. Immediately I saw transactions on SBI website & came to know that on 3rd & 4th Sept 69 thousand being withdrawn from my account, it is from ATMs in KOLKATA.
I was shocked as I need to pay rent I as it is months starting I need to pay to other purpose also. I complained to customer care on 5th & in the morning called to my branch Manager & he told me that transactions were made using my debit card. I told him that the card is with me. He suggested lodging an FIR. You might know our system, how it is difficult to lodge an FIR & in this case nobody accepting my complaint in Ahmedabad & Police was suggesting me to go to Kolkata as crime happend there.
Though I complained my branch by email and send copy of that to Police (KOLKATA, NAGPUR & AHMEDABAD) On 12th September I told my branch Manager to lodge complain as I am telling them and also giving them in writing that I did not withdrawn from my account. This is very harassing for me to go daily in Police station and request to file an FIR. They just sent me an email mentioning FILE AN FIR & send us a copy.
After so much of pain I got success in lodging FIR on 24th September copy of which I sent to SBI branch by email. SBI did not responded so far.

On 3th October I got a mail from CDC RBI Nagpur that they forwarded my complaint to Banking Ombudsmen (I copied most of my conversation to them from where they pick & forwarded the complaint) & gave me complaint no to further communicate with BO.

My question is : 1.) What can I do further as I am in need of Money.
2.) You might be very much aware of private company, it is very difficult to take time out from work and also to concentrate on work keeping all this tension. This delay is very harrasing for me. How much time will it take?

3) From Ahmedabad they forwarded my FIR to Nagpur by post & I heard from my father who are living there that Police will again going to send my Complaint to Ahmedabad police as Crime happend in Kolkata. Nagpur police just did the investigation that I have a account in SBI. Dont know when this complaint will reach to Kolkata, Why dont SBI investigate?
Please advice whatever you know in this regards asap.
Thanks.
4) I emaild BO regarding my complaint, not yet gor any responce. What should I do and what they can do in my case?

Reply

352 Manish Chauhan October 19, 2012 at 9:22 am

The point is there is a possibility that there is no fraud at all and you did it by yourself . This is how a bank will think and after all there is a possibility like this . So the investigation will take time .

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353 Dhirendra Rathod November 3, 2012 at 11:09 pm

Is not its a banks responsibility to investigate OR to lodge an FIR if I (customer) telling them that I did not done any transaction and for which I have all the proof?

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354 Manish Chauhan November 6, 2012 at 4:33 pm

Dont you think a “human” can take the actions faster and correctly at that moment rather than a bank !

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355 dhirendra November 8, 2012 at 10:11 am

Dear Manish,

Please read my original post again. May be you will then have idea of incidences happened. I need guidence for further action.
BO responded; lodge complain if you dont get any response from bank or if thay dont give satisfactory answer.
Should I wait for police investigation to finish?

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356 Manish Chauhan November 12, 2012 at 8:41 am

Did you put a formal request with banking ombudsman or just emailed them on email id ? Put a proper form to them online and offline both . You can meanwhile also complain in the police

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357 Anto Thomas October 18, 2012 at 2:29 pm

On 8th October’12, I was trying to withdraw an amount of Rs.15000/- from the ATM attached to the Gokhale Road branch-Thane. During the transaction, though all my credentials such as PIN, Card & all the other commands were accepted, the money was not dispensed off from the ATM, however I got a transaction slip stating that the transaction was successful & subsequently the money was debited from my account. After this, I immediately called up the ICICI call center and reported the same. However after one day, I got a SMS from ICICI stating that the amount cannot be reversed as the transaction was paid completely. I re-raised this complaint again with them and escalated the matter to their nodal officer for a reversal on which they informed me that since there is no excess cash in their ATM box, the transaction cannot be reversed. Now I would like to know that as a genuine customer, what option I have for an appropriate remedy. Please advise.

Reply

358 Manish Chauhan October 19, 2012 at 8:57 am

Anto

This happens at times . Here bank is not able to trace the transaction . All you can do now is to complain to banking ombudsman on this .

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359 NAGARBHAI NATHABHAI SOLANKI October 24, 2012 at 7:51 pm

Sir,

As per my Baning ombudsman comp.No.201213001000766 dt.28/08/2012 regarding Tds amount not refunded on account of submitted 15 H in time every years my total tds amount is Rs.6135/- against SBI Mehsana Branch no any response by SBI or SBI Mehsana Br, stil today my comp. was 54 day pending so please closed my comp.and refunded my tds amt credited my sb account with sbi mehsana branch.0427

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360 Manish Chauhan October 24, 2012 at 8:01 pm

You should now reach to consumer court on this .

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361 Santhosh October 26, 2012 at 5:14 pm

Sir,

I am getting a call and mail from ABN AMRO bank, saying that i am a defaulter and asked to pay Rs 21,000/ as settlement amount. After some time one person called me and said that he is a advacate representative of said bank and told me to pay Rs 10,000/- as settlement amount. I have requested bank personnel to provide me the details of due amount and date from which it is pending, so that i can verify my records and revert, becos there is nothing due from me on account of credit card issued by the bank. They are not ready to give the details instead they are telling that they will a cheating case and i have to face the same legally. Kindly advice how to go about the same.

Santhosh mc

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362 Manish Chauhan October 27, 2012 at 11:10 am

Just visit the bank and sort out this matter once . They have to give you the details .

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363 Raj October 30, 2012 at 7:54 pm

I am Raj Ade & holding salary account of HDFC Bank . On the Morning of 18 Oct 2012, I received SMS stating withdrawal of the amount Rs.48640.81.In this regard, I raised the complaint in HDFC Bank. But there is no action.
So Please I hearty request you help us in this regards.

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364 Manish Chauhan November 2, 2012 at 11:45 am

Now you should reach banking ombudsman

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365 Amit November 2, 2012 at 6:57 pm

Hi Manish,

Can I make a complaint against transactions made against stolen debit card as well?

Rgds
Amit

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366 Manish Chauhan November 6, 2012 at 5:17 pm

Yes you can

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367 Amit November 7, 2012 at 12:18 am

Hi Manish,

My 2 debit cards and 2 credit cards were stolen on the 1st of Nov’12 and used before I could block it. The bank says we cant do anything abt it – specially the debit card as the money has already been debited from my a/c. The bank says Merchant should have checked the signature on the card & the transaction slip – which he didn’t – so the bank cannot be held responsible for it. Can you pls advise me how do I lodge a complaint, against whom, where, when & what all documents will be reqd? What can I do to recover my money? Whom should I approach to lodge the complaint?

Reply

368 Manish Chauhan November 12, 2012 at 9:18 am

In this case , bank should not give the money to the merchant because here only the merchant is to be blamed ! , you should file a case against bank ,stating that they should pay you bank and not merchant !

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369 Neil November 15, 2012 at 9:00 pm

Hey Manish, Its gr8 you are helping people by your blog….Thumbs up.
I had a query actually on 31st of Oct some fraudulent Transactions have been done from my Credit Card which was of 1 Lakh Plus Rs,The transactions were done in Favor of a Saudi Arabian Company,. I called Icici Bank but they are now saying that these transactions have been done using your 3D secure Pin so they cannot do a thingand I have to Pay and I am not in a position to pay the amount at all because firstly i have not done thos transactions and moreover i have a Loan running in parallel,So please Guide me how to go about it.Some Queries :-
1. What to do Now,Can i get my money back from that Saudi Company,If yes then How?
2. Process of Bank ombudsman Complaint.

thanks in Advance for such a gr8 Help.

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370 Manish Chauhan November 20, 2012 at 5:21 pm

If that trasaction has happened with your passwords, then surely someone has taken that from you or hacked it from your side . What is the bank mistake in this , it mostly is the issue from your side !

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371 Abhay Prasad January 17, 2013 at 9:58 am

Dear Manish,
I have an identical case to report where three on line fraudulent transactions were done on my credit card involving approx Rs 1.09 lakhs on 30 Oct 2012 (India time approx 1.30 am , 31 Oct 2012) from Riyadh , Saudi Arabia . I reported the case to Customer Care ,ICICI Bank immediately on 31 Oct 2012, the local police station and subsequently lodged my complaint with the Cyber Crime Branch. The Bank’s stereo set piece reply is the same i.e. that two transactions were done using your 3D secure PIN (one transaction was non secure) and the transactions could not have been done without the customer compromising the card details and PIN, hence I have to pay. I have categorically conveyed to the Bank that I have neither used nor authorized any one to use nor compromised my credit card details. My credit card details have been unauthorizedly accessed by unscrupulous persons in the Bank/ hijackers from outside, hence I cannot be asked to pay for the fraudulent transactions. I have also appraised the Bank that it is the Bank’s responsibility to protect the customers data/ personal information and the customer cannot be made responsible for fraud/ theft of credit card details/ hacking.

I will be happy to know how Neil’s case was resolved and would look forward to advice on the subject to handle the case .I am also submitting my complaint to Banking Ombudsman.

Regard

Abhay Prasad

Reply

372 Manish Chauhan January 18, 2013 at 10:09 am

Abhay

There is a great possibility that your card was duplicated . http://www.jagoinvestor.com/2013/01/credit-card-myths.html

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373 R.Giridhara Gopalan February 1, 2013 at 6:18 pm

We have several cases of fradulent transactions on ICICI credit card. I also faced a similar transaction from http://www.rzd.ru in Dec and the same reply came from ICICI that it is 3D secure and like me there are several cases of such transactions at http://www.rzd.ru . I have filed FIR. What do I do now. Bank is not owning responsibility. See the link below

http://www.livemint.com/Industry/HGO2TndrI88sCYZmALoBpM/Spotlight-on-security-as-credit-card-frauds-soar.html?facet=print

http://www.livemint.com/Industry/HGO2TndrI88sCYZmALoBpM/Spotlight-on-security-as-credit-card-frauds-soar.html?facet=print.

also there are cases where banks have compromised on data and data was stolen from the bank. I have read such cases. What is the way out in such cases.

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374 R.Giridhara Gopalan February 1, 2013 at 6:40 pm

Pl see this news. Banks employees can also be part of the fraud. What is the remedy for us in such a case. Can RBI Ombudsman help and reverse.

http://www.hindu.com/2010/09/17/stories/2010091761720300.htm

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375 R.Giridhara Gopalan February 4, 2013 at 10:08 pm

Dear MAnish ,
Can you suggest what can be done to reverse these charges

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376 Manish Chauhan February 5, 2013 at 10:56 am

Yes, first find out from bank if they can reverse the charges, if not, then contact banking ombudsman

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377 Manish Chauhan February 6, 2013 at 5:31 pm

Yes banking ombudsman will help in these cases

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378 Manish Chauhan February 6, 2013 at 5:37 pm

BEtter complain with banking ombudsman now

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379 sumedh nagrale January 6, 2014 at 8:00 pm

So Have you got the money back after complaining to BO.

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380 Rajesh November 21, 2012 at 3:51 pm

Hi Manish,

I have taken a Home Loan from HDFC for 20 lakhs. Bank has provided a partial disbursement of 7 lakhs (this is the only disbursement we have got from bank to-date). At the time of first disbursement of 7 lakhs bank had asked us whether we would like to pay the EMI on the entire loan amount (i.e. 20 lakhs) or just on the disbursed amount (i.e. 7 lakhs). We opted for the entire loan amount because they said whatever additional we are paying will be adjusted against our principal loan amount. But this week (i.e 19th Nov 2012) when we asked bank whether it is possible for them to change our EMI from the entire loan amount to disbursed amount (i.e. instead of paying EMI on 20 lakhs can we pay EMI on 7 lakhs which is the total amount disbursed to us till date) for the next 4 months due to financial issues. The manager outright said it cannot be done, but on our persistence he sent a mail to us saying that he will check with his seniors and get back to us.

I personally feel bank should not be forcing us to pay the EMI on the entire loan amount. Initially we choose the option of paying EMI for the entire loan amount and now when we want to pay EMI only for the disbursed amount we should be provided that option, instead bank is forcing us to continue with the EMI for the entire loan amount.

I would like to know your opinion on this and can we raise this issue to Banking ombudsman or should we wait till he responds back after checking with his seniors.

Reply

381 Manish Chauhan November 25, 2012 at 11:48 am

Wait for the bank reply and only when you are not satisfied with them , you should go to banking ombudsman !

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382 rakesh pujari January 21, 2013 at 1:53 pm

Hi Manish
Manishji Mujhe Ek Saval Hai,Maine 4 Mahine Pahile Bank OmbudsmanMain Maine Ek Complait Kiya Tha,900/ R.s Ka,Mujhe Paise To Mill Gaye Lekin Uska Kuch Muhavaja Kuch Bhi Nahi Mila. Jab Ki Maine Muhavaje Ke Liye Application Diya Tha,Iss Silsile Main Muhavje Ke Liye Kya Kar Sakte Hai? Aur Kis Se Complait Kar Sakte Hai.

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383 Manish Chauhan January 22, 2013 at 1:52 pm

In that case BO might not have felt that you deserve the compensation .

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384 R. CHITTI BABU November 26, 2012 at 12:27 pm

Dear Sir,
Need your suggestion in regard to ATM transaction.

With regards

R.CHITTI BABU

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385 Manish Chauhan November 30, 2012 at 3:07 pm

Open a thread on our forum – http://www.jagoinvestor.com/forum/

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386 Shiva Sahu November 26, 2012 at 7:40 pm

Hi,

I have lodged one complaint in Banking ombudsman.But i am not getting the notification for the process going on or whether my request has been accepted by the Banking ombudsman or it got rejected.

Is there any process for getting notification for any thing..

Regards,

Shiva Sahu

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387 Manish Chauhan November 30, 2012 at 2:15 pm

Did you do it offline or online ? I suggest also put a request offline!

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388 lakshmipathy November 27, 2012 at 6:50 pm

Thanks manish for the awareness from this one.

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389 Manish Chauhan November 30, 2012 at 12:30 pm

Welcome :)

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390 Hari November 28, 2012 at 4:09 pm

Manish,
IDBI home loan dept made late process and the builder charged me 1.2L as late payment.
Bank even not given sanction letter even after four months, now they are saying they had issue with the builder.
Can I go to ombudsman? what are the evidence that I require for this ?

Regards,
Hari

Reply

391 Manish Chauhan November 30, 2012 at 12:11 pm

Hari

First make sure you are clear whose fault is it , if its a bank fault, then you need to go to banking ombudsman , if its a builder fault , you need to move to consumer forum .

Manish

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392 Naresh P December 12, 2012 at 12:37 pm

Hello Sir,

I need your help and guidance. Please help me.
I had raised a complain with BO against Bank of Maharashtra on 29th Oct 2012. Till 7 December 2012, I was getting a reply from the BO Mumbai office that the Bank is yet to reply. Today Morning I got a mail from BO stating “Complaint No. 201213013002422 got disposed, under Not on the grounds of complaint referred to in clause 8 or otherwise not in accordance with sub clause (3) of clause 9″

I was not called for representation of my case. Shall I raise the complaint again or go for appeal.

Let me brief you regarding about my complain. In 2005 I applied for housing loan of Rs 4,36,000 (Takeover from HDFC bank) and a house renovation loan of Rs 2,14,000/-. The total loan amount was Rs 6,50,000/-. In the sanction letter of bank the bank clearly mentioned that there will be two EMI’s, one for Rs 4100/-, 240 months and the other for Rs 3000/-,84 months. However only one loan account was made on the excuse, that the property is one and hence only one mortgage agreement can be made.
In 2012, I was expecting my renovation loan to be repaid and I paying EMI only Housing loan. But the bank was still deducting Rs 7100/- from my account.
When approached to bank, the branch manager told me verbally that the two loans have been merged and I need to pay Rs 7100 for 240 months. However in writing they are saying that I have repaid my renovation loan and due to increase in interest rates I have to pay Rs 5400 for 300 months.
I told them I am ready to with increased interest rate, but when asked for loan account statement, they are giving me a loan statement with balance of Rs 4,58,000/- for a loan of Rs 4,36,000/-. This too when I am paying my EMI on time every month.

Many Thanks in Advance for sparing your time.

Regards,
Naresh

Reply

393 Manish Chauhan December 19, 2012 at 4:38 pm

Then file another RTI or just move to consumer court now

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394 Credexpert December 13, 2012 at 7:23 pm

Dear Naresh,

As long as the bank has specified in writing that the home renovation loan is repaid, there is no need to worry about the verbally communicated information. Also the increase in your EMI from Rs.4,100 to Rs.5,400 is because of the interest rates and nothing can be done about it. However this EMI will be paid only for the next 156 months (i.e. 240 – 84 months repaid) and not for 300 months. There also seems to be some confusion and therefore is difficult for us to comment unless we have a detailed factual account of the series of events and communications.

About your Banking Ombudsman complaint being disposed off, there are certain grounds of complaint and procedures which have to be followed before a complaint can be filed with the Banking Ombudsman. Please go through this link of “The Banking Ombudsman Scheme 2006” http://rbidocs.rbi.org.in/rdocs/Content/PDFs/67933.pdf which will help you understand the procedures and take the appropriate course of action. It is possible your complaint got rejected on a matter of procedure as required by the Scheme.

Regards,
Credexpert

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395 Ravindra December 21, 2012 at 3:46 pm

What is the link to complain through ONLINE to the Banking Ombudsman? Your link is not highlighted in the page above.

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396 Credexpert December 22, 2012 at 12:03 pm

Dear Ravindra,

Please go through this link of “The Banking Ombudsman Scheme, 2006” of Reserve Bank of India http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=159

This link includes the Complaint Form as well.

Regards,
Credexpert

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397 विवेक रस्तोगी December 25, 2012 at 12:47 pm

Dear Sir,

Please go through with my complaint on my blog post.

http://kalptaru.blogspot.in/2012/12/hsbc-abn-amro-rbs.html
हमनाम ने ऋण लिया और HSBC & ABN AMRO RBS परेशान कर रही हैं हमें !!

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398 Manish Chauhan December 25, 2012 at 5:50 pm

Vivek

I read your story . I think you should really complain to banking ombudsman on this .

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399 Buchaiah December 26, 2012 at 2:48 pm

This article is very informative !! Thanks.

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400 Manish Chauhan December 29, 2012 at 8:51 pm

Thanks

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401 mayank January 8, 2013 at 5:39 pm

How much time does Banking Ombudsman takes after I file the complain? Its almost 2 weeks i have filed complain with Banking Ombudsman but i have not received any response from them.

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402 Manish Chauhan January 9, 2013 at 10:03 am

Mayank

How did you file the complain ? Offline or online ? And as its a “sarkari” thing, I think you need to raise your tolerance level here .. it takes months and months to get any reply and justice ! , better move to consumer court if you are in hurry !

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403 Mayank January 9, 2013 at 3:08 pm

Hi Manish, I have filed the complain online on RBI’s website

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404 Credexpert January 13, 2013 at 1:45 am

Dear Mayank,

Have you lodged a written or online complaint? You will have to wait for 30 days after lodging your complaint. Post 30 days, you can track the status of your complaint on this link http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=159

Regards,
Credexpert

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405 Harshad Patel January 11, 2013 at 3:07 pm

I am Axis bank Saving account holder. Last 2nd December, 2012,I visited ATM center (ATM ID:S1AC4488) where I made two transaction of Rs. 500.00 and 2000.00 without Inserting any PIN and amount which is essential for any bank transaction. How it’s possible? What is the security of my ATM card and saving account? Anybody can withdraw money from my account.
I had made complain on Axis bank portal regarding this within two days of my transaction, till I have not got any response.
Can you assist me for further step.

Thanking You

Harshad

Reply

406 Manish Chauhan January 11, 2013 at 6:37 pm

You mean you inserted the ATM and then were able to take back money without entering PIN .. thats scary ! ..

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407 varsha gandhi January 12, 2013 at 11:59 am

Can anyone plz give online email address of ombudsman bank as well as grevience forum of dena bank where i can complain against the bank?
Thanks in advance.

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408 Credexpert January 13, 2013 at 1:38 am

Dear Varsha,

You can lodge your complaint by visiting this link http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=159.

Also, first lodge your complaint with the bank, as one can file a complaint before the Banking Ombudsman if the reply is not received from the bank within a period of one month after the bank concerned has received one’s representation, or the bank rejects the complaint, or if the complainant is not satisfied with the reply given by the bank.

About Dena Bank’s Grievance Redressal Cell, it would be available on their website http://www.denabank.com/index.jsp?lang=0&id=0

Regards,
Credexpert

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409 Manish Chauhan January 14, 2013 at 2:39 pm
410 Rahul Jain January 19, 2013 at 2:10 pm

Hi Can you help me in respect of the below letter i wrote to Standard Chartered Bank:
________________

I, Rahul Jain, was holding a credit card with Standard Chartered Bank. I had cancelled the credit card and at the time of cancellation the card had a credit balance of Rs. 4,544.57. After repeated request for months, the credit balance was processed and a cheque/ demand draft was sent to me.

The cheque/ demand draft was collected by my office security but they misplaced the courier and it is still not traceable. Therefore, because of negligence on part of my office security, I have still not the cheque/ demand draft.

I wrote my first e-mail to card.services@sc.com on 27 December 2012 requesting them to issue necessary instruction to stop the payment of the cheque/ demand draft so that it does not go into wrong hands. I also requested in the e-mail to issue me a new cheque/ demand draft or to directly deposit the amount into my bank account (details of which was also shared). After this e-mail also, I have written a number of e-mails to have the status update.

In spite of writing repeated e-mails, I have not got any response to my request. I am highly disappointed with the quality of service your team provides. Especially, their answers are far away from the question raised. Either they don’t understand English or they don’t want to understand customer’s problem.

I have even sent a fax also to the relevant department but even they did not bother to respond to it.

My clear requests to you are as follows:

1. Please issue necessary instructions to stop the payment of cheque/ demand draft already issued; and

2. Issue me a new cheque/ demand draft for that amount. Alternatively, I would prefer to have the amount directly credited to my bank account. Let me know if you want me to share the bank account details.

I hope that my request will be taken care of by you this time.

Reply

411 Manish Chauhan January 19, 2013 at 7:07 pm

You just need to move next to consumer court .. what else you can do if bank is not responding .. try to complain to banking ombudsman first

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412 Bala Krishna January 21, 2013 at 12:30 pm

Hi,
I am Balakrishna. I have taken EUR world money card from Citi bank. They have entered my name wrong on the card while taking card. I have not noticed that.
Recently, I have requested the Citi bank to send a draft in INR for rest of the Euros in my card.They have sent me a draft with the wrong name. Later I noticed that point, I have sent the original draft back to Citi bank to issue a fresh draft with the updated name and also attached some proofs to change my name correctly.
Citi bank officials changed my name on the card finally and they have not issued a fresh draft with the changed name. I have been asking banking executives for last 20 days. They say they can send draft in 3 days.But they din’t do it. When ever I call they say again 3 days. But no use.I keep on following them from past 2 weeks. No use.
What should I do regarding this? Please help me here.

Reply

413 Manish Chauhan January 22, 2013 at 2:18 pm

Complain to banking ombudsman on this and consumer court now

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414 Credexpert January 24, 2013 at 10:08 am

Dear Mr. Bala Krishna,

As you have already written to the bank we would suggest you to wait for a period of 30 days. Post that period you can lodge a complaint with Banking Ombudsman.

Please visit this link http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=159
to know more about the Banking Ombudsman Scheme 2006, the grounds of complaint and Complaint form.

Regards,
Credexpert

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415 sahid hussain January 22, 2013 at 2:27 pm

Dear All,

my self sahid Hussain i have taken personal loan from GE financial services loan amount of Rs 21500 and clear some EMIs and i have some financial problem im unable to pay the EMIs and immidiately i contact to GE people and told them please take your amount and close the loan account they are giving me settlement letter and NOC letter and mention clearly loan amount fully paid no dues are pending and close my account. now i want to join in a private sector bank they are saying me your name was in CIBIL please clear it first then only we can give you offer letter.so immidiately i call to GE people please remove my name from CIBIL now Ge customer executive saying me we can do anything because your account is settle so we cant help you to remove your name from CIBIL and moreover i told them please take your amount if anything is pending from my side they are saying no we are not take amount from you its already your account is closed so please help me out how can i remove my name from CIBIL they are not giving me any alternate im ready to pay if any balance amount is there they are not listening my word and not removing my name from cibil.please help me

Regards
Sahid Hussain

Reply

416 Manish Chauhan January 22, 2013 at 4:36 pm

Sahid

Your name is in CIBIL does not mena that you are defaulter .. It might happen that your score is less or it might be the DPD section which is messed up .. can you send me your cibil report , let me have a look .

Manish

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417 sahid hussain January 22, 2013 at 10:43 pm

Dear Sir,

How can i attach my CIBIL report please confirm me sir do you have any mail id which i can attach my CIBIL report sir.

Regards
Sahid Hussain

Reply

418 Manish Chauhan January 23, 2013 at 8:31 am
419 Credexpert January 24, 2013 at 6:15 pm

Dear Mr. Hussain,

The credit policies of certain lenders do not allow them to accept the payment towards an account which is already settled – GE Financial Services seems to be one of them.

Although, one possible alternative for your new job is that you can show your communications made to GE Financial services stating your willingness to pay the outstanding amount. This could help you to some extent.

Regards,
Credexpert

Reply

420 Suraj January 28, 2013 at 4:47 pm

Hello Everyone,

I read through all above discussions. I had a similar case which was discussed here by “Neil” and “Abhay Prasad”.

Same thing happened with me. I have account with ICICI. In 2012, March I got three messages saying my account is debited with 27000/- Rs. I was shocked, accessed my account and found there were three transactions happened, out of that first two were reversed and third transaction actually debited the amount.

I went told this to ICICI and local police station. I did continue follow-up with bank and police but Hussssss!!! Nothing helped.

ICICI customer care first told me that this transaction is happened in Russia and someone did card swipe. Then they come up with new story that this has happened via internet banking and now they are saying that they cannot refund money as this transaction is happened via 3D secure Pin.

I don’t know what 3D secure pin is and never received any such pin from bank. I never do online purchase except irctc ticket booking (which is also very rare)
Now I am so much frustrated that I get angry even when I see/hear “ICICI” word.
Could you guys please advise me what to do next?

Reply

421 Manish Chauhan January 30, 2013 at 2:29 pm

BEtter ask for complete explaination from ICICI and then complain to banking ombudsman on this. Ask ICICI what is the procedure they follow to prove that how the transaction took place !

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422 Suraj January 30, 2013 at 6:46 pm

Hi Manish,

Thanks for your quick reply. I enquired about detail procedure for investigation to ICICI. However I am still waiting for reply(Will get it in couple of days, they promised me so). I am pasting here a reply from icici senior manager which I have with me.

Could you please have a look.
———————————————————————-

It is unfortunate that, despite our good intentions, you have had to undergo inconvenience /discomfiture. We regret the inconvenience caused.

We have re-looked into the concerns raised by you. We would like to inform you that the dispute / chargeback can be raised against the Point of Sale (POS) transaction as guided by the regulatory. Further, as per VISA guidelines, chargeback does not apply to Secure Electronic Commerce Transaction i.e. online transaction which are authenticated through 3D secured PIN.

We state that the above transaction has undergone a 3D Secure authentication, which is a second level authentication specifically built in for online transactions done through Merchant Websites. It may be noted that, apart from the Card Verification Value (CVV) & Expiry date on your Credit Card, your personal 06 digit 3D Secure PIN was also required for effecting the said transaction. The 3D Secure PIN is purely personal and privy to the customer and would not be known to anybody, unless compromised otherwise. The Card holder is responsible for the security of his/her Card along with his/her personal 3D Secure PIN and should therefore take all possible steps towards ensuring the safe-keeping thereof. The Bank does not incur any financial liability arising out of the misuse thereof by unauthorized persons.

We confirm that the said transaction was qualified by information strictly personal to you. The Bank is therefore precluded as per industry guidelines to repudiate the transaction with the Merchant on the basis of your dispute. Based on the above facts, we would to inform you that the disputed transactions for Rs.27000 is released in Bank’s favor as transactions were second level authenticated with 3D Secure PIN.

Thanks

Reply

423 Manish Chauhan January 30, 2013 at 7:05 pm

ok , looks like your Secure ID (6 digits) was compromised .. so its a ONLINE transaction .. Did you ever use the card on any website which was not secure ?

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424 Suraj January 31, 2013 at 2:27 pm

I only used it for IRCTC ticket booking, Never else. in addition, I always ensure certificates and HTTPS in address.

I asked them to provide me IP address from where transaction was initiated. but they said we cant provide you such information.

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425 Manish Chauhan February 7, 2013 at 5:46 pm

I think you should move to banking ombudsman on this

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426 Manish Chauhan February 7, 2013 at 6:22 pm

This will be a better question for our forum – http://www.jagoinvestor.com/forum/

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427 Suraj January 29, 2013 at 7:07 pm

sorry , by mistake i put my calling name Suraj. I get posted twice. sorry for that

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428 g.dinesh February 1, 2013 at 11:59 pm

I foreclosed my 2 nos personal loans of HDFC Bank and 1 no personal loan of Fullerton on April 2012 when closing my loan account i paid late payment charge and Bounds charges due to delay of EMI payment and i got NOC from the banks for closing of my account.
Now Dec 2013 I apply for new Personal loan in HDFC bank my loan was rejected due to my previous loan track , and i apply in ICICI bank they also reply me your previous PL track is in DPD .
They inform me your previous loan DPD is reflecting in CIBIL report , Untill removing my previous loan record from CIBIL , i cannot get any loan in future , so please reply what to do for this problem

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429 Credexpert February 5, 2013 at 12:22 pm

Dear Dinesh,

The late payments will be reflected on your credit report and as this loan is closed there is not much that can be done to remove these late payments from your credit report.

Personal loans are unsecured loans and lenders are more cautious in approving the same. What is your score? Do you have any other loans / credit cards? If yes then, repay them regularly for a gradual increase in your score.

Regards,
Credexpert

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430 Manish Chauhan February 6, 2013 at 3:16 pm

Your DPD is messed up as you were irregular in payemtns, it will get cleared only after few years , read – http://www.jagoinvestor.com/2013/01/days-past-due-dpd-meaning-cibil-report.html

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431 Asif Khan February 3, 2013 at 12:43 pm

Hi,
I don’t know if this is the right place. I wish to complain about my bank ICICI. I am unable to make any transactions online and this is ongoing since past 3 months now, with no resolution to it. Went to the bank and they say it is not blocked. Called the contact center and they say will take some time no specific SLA or follow up for the same. I am fed up of this. I miss so many offers online due to this.
Can someone help to get a resolution from them?

Regards,
Asif

Reply

432 Manish Chauhan February 6, 2013 at 11:27 am

Your best bet now is grivience cell of ICICI and then Banking Ombudsman and then consumer court !

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433 COMERICAL VEHICLES SPARES DEALER February 18, 2013 at 5:30 pm

Sir,

I am Arun Sinare manager from CVSD pune having cheque clearing problem for three months that has issued by MARATHWADA AUTO AGENCY-BEEDD towards bank of maharashtra- R K Math on the a/c of CVSD Pune (a/c no.60015766186)

I also wants interest on my cheque amount that your bank is earning as surplus since three months.
Sir you know who is responsible this matter but sir most important i having loss my business & facing economic problem to your banking service
cheque details are-
1. Ch. No. :440020 AMOUT -20000/- DEPOSITED PADMAWTI BRANCH DATE 17 NOV 2012
2. Ch. No. :440021 AMOUT -20000/- DEPOSITED PADMAWTI BRANCH DATE 23 NOV 2012
3. Ch. No. :440022 AMOUT -15467/- DEPOSITED PADMAWTI BRANCH DATE 29 NOV 2012
All cheque are sangli urban co op bank ltd

Regards-
Arun Sinare
Manager for
CVSD pune.

Reply

434 Manish Chauhan February 21, 2013 at 10:21 am

You should be complaining to banking ombudsman on this

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435 Sree Charan February 21, 2013 at 4:45 pm

Manish, It is really a eye opening forum, particularly for youngsters..

I would like share a incident which took place recently, I had switched to a new company, and the day of my joining was stitting with HR and filling all my mandatory forms.

Then appeared a well dressed marketing agent of a Pvt, Bank (which handles the salary account of the company) for getting my salary account opened. He started talking about his bank and followed by paper work, first he asked me sign in two papers, I did because that was a accout opening form. Then he asked to sign in another sheet without allowing me to read it, Then came to know it was a Credit Card, for which I got wild and asked him what is it, he gave a reply Sir, Its a free a credit card for all the employees of this company, I asked:- Does your statement mean that your Bank is doing a charity job, without levying interst on credit cards. Agent Said :- No sir, no annual charges for first year.. This is the way they try to fool the people. I gave him a direct reply if the company says taking this Credit Card is mandatory for joining here, I dont want to join this company, in front of HR..

Manish:- Request you to start a new forum, To explain the people who to want avail Credit / Liability product about the criticalities involved in it.
1. What are the cause and effect of obtaining those
2. What care should be taken before obtaining the same
3. What kind of monitoring should be done once after obtaining any credit facilities
4. What is the minimum technical / jargon words should they know about before approaching for any loan, (because this is were most of the ppl get misled).
and things like this. So that we can on it particulary on this topic.

With All Good Wishes

Sree Charan

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436 Manish Chauhan February 25, 2013 at 6:29 pm

Thanks for sharing that incident :)

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437 Amit Singla February 22, 2013 at 11:02 am

i registered my complaint to BO on 6/10/12 but till date i did not got any solution please tell me how to proceed further.

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438 Manish Chauhan February 25, 2013 at 6:07 pm

You need to be patient .. file a RTI and enquire against it !

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439 ATUL February 25, 2013 at 7:51 pm

Hi Manish,
Hope you r doing well, I had a UTI Credit card and made a big purchase and wanted to convert in to emi, but the bank service was so poor that i never got connected to customer care after hanging on phone even hours. I tried communicating with e-mail but they responded that this mail id is not registered with them. I was helpless could not do any thing. I paid all the money,the money of purchase but did not pay the extra charges. As if i would have converted in to emi hardly,i could had to pay anything extra with emi.I never received statement on time. I left the issues as i was feeling helpless.I was almost starting of 2008 when axis was taking over from UTI.
Now when i applied for a loan,i found my Name as defaulter.I started calling the bank again and started to check about issue, I came to know that almost 500/- to 1000/- charge is now 7551/-. After chasing bank bank by calling and writing to Grivances cell,they offerd to do settlement at 50% amount ie. 3000 some change. I have come to know that if i do the settlement of any loan or credit card bank would never give me loan.
I just wanted to know that i can take my case to banking ombudsman as bank has always failed to provide service and for mental harassment.
In the mean while bank slapped with somany charges untill the amount becomes big.In between duration i changed my house but my friends were in same address and they have been harrased by bank people.
Please tell me, what is the best approach, As i have approached even Head-Service Quality (Axis Bank),they are not ready to listen anything. what i should do ?? please suggest..

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440 Manish Chauhan February 25, 2013 at 8:44 pm

Atul

Can you point out why was the charge put on your credit card and was it as per terms and conditions or not . Note that there are thousands of cases like yours and the common issue. Some of the issues are from bank side , agreed , but you can not said that you did everything you could have done . A small charge will become a big one given the penalties and the charges over time . Now if you can show that it was never your fault , then you can get away with it . But just saying that customer care was busy for a lot of time or days , that is not something which will play as a base .

Bank statement not reaching on time is a deficiency in service, but can not be a ground to not pay the charges or what ever you owe . If you feel , its really not your mistake as per the terms and conditions of the credit card, then with all your power go to banking ombudsman or consumer court and you are 100% guaranteed to win the case. But in short term, I dont see you coming out of this issue .

I would say pay the money right now and contest later, because if you loose after 1 yr, this 6-7k would have become 30-40k :)

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441 ATUL February 27, 2013 at 12:18 pm

Hi Manish,
Thanks for your immediate reply. I have cleared all the money.Now what should be my stand point? As bank is also bound to provide service,but when i have not received the service,what i should do here. Axis bank people has given me so much pain. Bank needs to provide me statement at least on time,after generation of bill. In that time i never received any statement at all. It was the time when UTI was taken by Axis. According to my purchase i have been paying without knowing the statement and charges. I know bank can not show me dates of receiving statement,as it was never delivered in my hand.
Manish i have many cards but never experienced such a worst service like Axis.what ever be the reason, i never received proper service from them as per terms of RBI. Bank simply kept quite until they made the amount in big digit.Even after asking so many time they were not able to reply me my mail,at that time my mail id was not registered with them,Now how they are able to reply?? How my mail id became registered???
Please suggest me,how i should take my case to Banking Ombudsman or consumer forum,I would be really thankful for your suggestion.

Reply

442 Credexpert February 28, 2013 at 4:33 pm

Dear Atul,

You can file an online complaint under the Banking ombudsman Scheme 2006 by visiting the link http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=159.
The bank should have responded to your request to convert your payments into an EMI. However it was not the banks responsibility to send you the monthly statements. Also did you inform the bank about the change in your address?

Make sure that you read the “Grounds of complaint” under the scheme before you file a complaint.

Regards,
Credexpert

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443 ATUL February 28, 2013 at 5:51 pm

Dear Credexpert,
Can i know whose responsibility is to send statement, How ppl should track there expenditure????? without statement ???? If yes that is what i was doing,but i do not know, for which thing they have charged. Hope you are aware once you receive statement you would come to know, correct??
Here is the issue,if you do not receive statement, you can only beat around bushes and you will end no where..
How about once you receive statement after 4 months and you see bank has already slaped you with hell lot of charges???
you would surely require some clarification,right??? How about you try communicating to customer care hang on phone for hours and unable to get connected?????
you would try other alternative.. intelligent idea very common now a days, you will e-mail bank..
How about bank does not responds you with unique answer, you mail id is not registered with us.(It is 5yr back communication). How,Today with same mail id they are able to communicate?????
They did not even called customer untill the amount became 5000+/- from 500/-, what is this policy??????

I was just looking for some expert advice but ppl are giving generic and ordinary answer. I would really welcome some one expert advice. I can not let bank to keep cheating AAM ADMI. I know bank will have to pay me compensation for this issue that is the reason i have paid complete amount.
If i do settlement, I can not go to Banking Ombudsman.

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444 Credexpert March 4, 2013 at 2:42 pm

Dear Atul,

It is important to understand that as a borrower you are obliged to pay the bank and co-ordinate with the bank in case of non receipt of statements. As already mentioned, yes the bank should have responded to your request to convert your payments into an EMI but non receipt of statements cannot be a ground for non – payment of dues.

Also please clarify whether you communicated to the bank about the change in your address? Did you file a complaint with the bank? You have mentioned that you tried to communicate to the customer care but could not get through. You would be able to file a complaint under the Banking Ombudsman Scheme 2006 only if you filed a complaint and the bank failed to respond to your complaint.

Regards,
Credexpert

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445 ATUL March 4, 2013 at 3:36 pm

Dear Credexpert,
I do not understand,How you feel to maintain the CC when you do not have clarity for “Amount to be paid” blindly you can not go and keep making payment even not having any outstanding.. It is very important for bank to inform a customer for their outstanding.If bank keeps sleeping due to their transition work or any other nounsense activity, a customer should not be blamed for same. It looks like you are not able to understand my issue properly.. Do not worry, i know to handle the things. Again I require someone expert advice NOT GENERIC.

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446 Manish Chauhan March 1, 2013 at 8:57 pm

I think you should complain to banking ombudsman about it and claim for damages .. but make sure things are as per terms and conditions !

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447 Vipin March 14, 2013 at 6:14 pm

Hi Manish,
I was having a HDFC salary account from 2008. After leaving that company in 2010, my Salary account changed. But still, i was maintaing that account for transaction purposes. Few days back, one of collegues alerted me saying that HDFC is debiting some charges from the accounts. I went to my account and saw that some charges were debited saying AMB charges. I was not sure what was that. I called up the Customer care and they told me that those are Average Monthly Balance charges. But i told them that mine is a salary account. But they told me that it has been converted to savings account in 2012. I argued that, the Bank has not informed me about that. They replied back saying that its there in the Welcome Kit.
I was frustrated and browsed some documents and there was a circular from RBI on Dec. 26, 2002, saying that bank has to HIGHLIGHT the AMB charges when the account is been taken. But this was not followed. They can argue that, since it was a salary account no AMB charges were applicable. But when the account is been converted to savings account, its their duty to HIGHLIGHT that.
I have raised an issue with the bank for this purpose. But they are explaining me how the AMB charges are calculated and Why it is been charged on my account. These details i knew in my first call itself.
I also read through the Terms and Conditions of HDFC Salary account. There they have mentioned that Bank can change the account type, if the salary is not credited for more than 3 months. Also they have mentioned that the bank can close the salary account, if the salary is not credited for more than 3 months
My question was
1. Why my account was not closed, if they knew that salary was not getting credited according to their Terms and Conditions.
2. Why they have not informed me about the AMB charges when the salary account was converted to savings account accoring to RBI rules.
3. Why they have put the onus on the customer, to inform about the employer change, when they are not informing about the account type change.

I just wanted to know, whether the questions are valid and can i approach Ombudsman, if the answers from the bank are not satisfactory. Thanks.

Reply

448 Credexpert March 15, 2013 at 6:26 pm

Dear Vipin,

The T&C of the bank states that they can change the account type, if the salary is not credited for more than 3 months and can also close the salary account, if the salary is not credited for more than 3 months. So we assume it could be either of the option and in your case the bank has changed the account type.

We would suggest that you refer to a recent circular of RBI to know any amendments in the same. The fine print would help to clarify the matter before filing a complaint under the Banking Ombudsman Scheme 2006.

Also did you file a complaint with the bank? You can approach the Banking Ombudsman only when you have filed a complaint with the bank and they have failed to respond to you or you are not satisfied with their reply.

Regards,
Credexpert

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449 Vipin March 15, 2013 at 10:00 pm

Hi,
Thanks so much for the reply. Thanks for the in-sight into T&C. I accept that it was specified in T&C that the account will be converted to savings, if the salary is not credited for continuous 3 months. I failed to read that when the account was taken. But when the account was converted to savings, it is as simple as i’m taking a savings account from HDFC anew. So isuppose, its the duty of the bank ,to HIGHLIGHT/intimate the AMB charges applicable. Please find the RBI circular below. Read the 2nd and 3rd paragraph.
/********************************************************/
Ref No. DBOD. Dir. BC. 53/13.10.00/2002-03

December 26, 2002

All Commercial Banks
(excluding RRBs and LABs)

Dear Sir,

Minimum balance in savings bank accounts

Reserve Bank of India has not issued any guidelines regarding the minimum balance to be maintained in savings bank accounts. The banks have been prescribing the minimum balance to be maintained taking into consideration the cost involved in maintaining and servicing such accounts and also levying specific charges, if minimum balance is not maintained. There is, however, no uniform approach in this regard.

2. It has been reported to us that banks do not apprise the customers about the requirement of minimum balance at the time of opening of the accounts and also do not highlight the implication such as levying of charges etc. if the minimum balance is not maintained. Banks also do not ensure to inform the customers about any change in the minimum balance requirement.

3. We have had the matter reviewed and advise that henceforth banks should inform customers regarding the requirement of minimum balance at the time of opening the account in a transparent manner. Any subsequent changes in this regard should also be intimated to the account holders. The banks may decide the manner in which the information is made available to the customers.

4. Please acknowledge receipt.

Yours faithfully,
(R.C. Agrawal)
General Manager

/********************************************************/

Please correct my understanding if I’m wrong. I have already raised this with bank.

Reply

450 Credexpert March 16, 2013 at 11:52 am

Dear Vipin,

Yes, as per the circular the bank should have intimated you about the AMB charges. But do check if there are any amendments or updations in the circular. As you have already raised the issue with the bank, wait for 1 month for them reply before filing a complaint under the Banking Ombudsman Scheme 2006.

Regards,
Credexpert

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451 Vipin March 16, 2013 at 8:09 pm

Hi,
Happy to inform you that he Branch Manager had called me this afternoon and offered to credit back the AMB charges to my account within 3 working days. Thanks for all the information.

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452 Manish Chauhan March 19, 2013 at 11:36 am

I am not sure is this “conversion” is looked as a new account opening .. If you feel it is , better raise it with banking ombudsman

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453 Manish Chauhan March 19, 2013 at 12:04 pm

I am not sure if that circular is a RULE , or a guidance as good practice to banks !

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454 mohammad akram May 14, 2013 at 5:37 pm

Dear Sir,
I have received your reply in which you had mentioned to re-construct the loan.
I would like to know that will you re-construct the loan amount on my capital amount or capital with interest.
Kindly let me know to whom to speak at official person for re-construct of my loan amount.

Please co-operate and help me.

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455 vikram March 25, 2013 at 4:55 pm

Hi,

Can anyone provide me the link for online banking ombudsman form please.
I got this link, but when i attach an attachement (pdf file), it doesnt get attached and it says invalid mail attachment. http://www.rbi.org.in/scripts/bankingombudsman.aspx
can someone please help.

Tks,
Vikram.

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456 Manish Chauhan March 27, 2013 at 11:33 am

Before you do that, did you also file it offline because there have been cases where offline requests are looked at with high probability

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457 Umar farooque March 26, 2013 at 3:11 pm

I have visited SBI ATM at around 8:30 am on 11th Feb-2013 to withdrwal amount, there was three atm machin in SBI ATM booth, i have used first and swap my ATM card,
and it asked me PIN number i have entered but it desnt shown any response,seeing not response i hit the clear button as well as cancel several time,
but but that also didnot it was hanged,after not getting reponse for long time, i use another machine, i used that and made my transaction success of Rs.500,
and got receipt and i came out side the ATM as there was huge queue it was showing balance amount 19706.80.it was correct then i scratch the receipt.
from there i went to take bus to MCTC(towards Mysore), and get the ticket from conductor and sitted in bus, then i got sms that showing the transaction of amount 500 withdrwal and balance is 9706.80,
followed by this i got another sms showing that Rs.10000.00 with drawl and balance is 9706.80,Then i checked in my mobile banking balance was showing that 9706.80,
i shocked and went back to atm and checked out some information but there was no security and peoples are in queue,
i see all over but no information i get nothing then there was telephone number for help or enquiry i dialed number serveral time but it was in correct/disconneted number displayed there.
I thought it may be technical problem may i will be refund back and went towards bus because i had kept my luggage bag in bus only
and i ran towards bus, and went to mysore, then keep trying to call to customer care of axis bank, after several hours i got connected, they lodge my complaint,
but till then i am in mysore.After the customer Care Complaint i also visited to Branch Office Axis Bank,where my account is located and personaly expalin my problem to Mr.Srinath,He lodged again complaint and
gave assurance of Refunded once it will be received response from associated Bank(i.e State Bank of India).But after several calls and sevaral days waiting for response later
they again ask me to wait for 17days,and gave assurance of refunded,but till date they are misbehaving and not giving proper guidance for my valuable 10000 rs details,
so please i request you to take any action towards my complaint and i am very get sick of that money that i worked month together it my salary amount which is me to very important,
i really begging you for this, i need my amount please.
It is clearly shows that in Our fastest Growing technologies Country, there is no security,and faulty ATM machines have used in India’s Largest Banking and there is no time out session have maintained in ATM machine Software.
Please how i lodged the Complaint against Axis Bank.

Reply

458 Manish Chauhan March 27, 2013 at 9:46 am

I think the issue where is that faulty machine where you had not logged out of ATM and some one else used it after you were gone , also there was assistance and security personal there at ATM , this is clearly deficiancy in service . I suggest filing a consumer court case here .

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459 Credexpert March 30, 2013 at 1:53 pm

Dear Mr. Farooque,

It seems you entered your details in the first ATM and without logging out, moved to the second ATM. This could have resulted in the log in being still open when the next person used the first ATM – and seeing your log in still open, he could have drawn out the Rs 10,000 – whether by mistake or with the intention of taking your money. We are not sure what the bank would do in such a case – however, since you have already filed a complaint with the bank but have not received any response for them for over a month now, we would suggest that you file a complaint under the Banking Ombudsman Scheme 2006 by visiting the link http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=159

Regards,
Credexpert

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460 mohammad akram April 1, 2013 at 8:53 pm

Dear sir

At 14/5/20I2 I had met a major accident in which my right leg has been seriously damaged I am under treatment till today I am unable to walk, work or do anything. I have been still getting icici bank letter of recovery till date
During this period I am unable to pay my house loan and the bank has sent me a recovery notice under section 13(4)of rule 8 .Therefore sir I need some time for the payment of the amount as my financial condition is not up to that mark in the present time. Please help me with conclusion

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461 Credexpert April 2, 2013 at 2:39 pm

Dear Mr. Akram,

We would suggest that you approach the bank and present your case to them requesting them to restructure your loan by increasing the tenure and reducing the EMI. Although post the restructuring there would be a “Restructured” remark on your credit report but this is always better than non payment.

Regards,
Credexpert

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462 Manish Chauhan April 3, 2013 at 9:07 am

Hi Akram

I have my sympathy with you , however for loan repayment , banks will not consider these points for long . They will follow the usual process for recovery even in your case, its business for them

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463 Akila April 10, 2013 at 5:01 pm

Does PF also has an OMBUDSMAN?

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464 Akila April 10, 2013 at 5:12 pm

I would like to know if there is any OMBUDSMAN for PF queries and deviations?

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465 Manish Chauhan April 12, 2013 at 10:28 am

It comes under RTI , so you can file the complaint

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466 suraj vastrakar April 11, 2013 at 1:00 am

here is what i complain to ombudsman banking on 04/07/2012 whish is as under :——————————
To,
Office of the banking ombudsman
C/o. Reserve Bank of India
Pt. J. N. Marg
Bhubaneswar-751001
Dear sir,
(Sub:-non refundable of rs.10000/- by state bank
,sec-1, shaktinagar Rourkela)
Dear sir ,
This is to inform you that I (abdul sattar)
am a customer of sbi bank ,sec-1 shaktinagar branch Rourkela, having
my SB a/c no.-30016020732.On date 13.12.11 ,rs.10000/- is deducted
from my a/c from atm 13471 UNI(as it mentioned in the passbook).but on
that day ,I used my atm card nowhere.then I complained it to the bank
.on date 23.12.11 , Rs.10000/- is credited to my account.but again on
date 30.12.11, Rs. 10000/- is deducted from atm 13641 UNI. my atm card
was not used anywhere on that day too.when I complained it to the
branch manager why this happening he was also shocked. .after filling
up complain form(c.no.-AT42923370113 as I got in my mobile message),he
told he will look into the matter. i asked for acknowledge
receipt,then one of the staff proudly said to fill up the complain
form and to go. after 15 days when I went to meet branch manager(timir
ranjan mohanty) ,he’s telling that either you or your son must have
used the atm at united bank of india giving a bank’s statement copy(I
am attaching that statement and passbook’s copy).i told that you prove
it that I used the atm.we went to him 3 to 4 times.lastly he refered
to us to go sector-5 bussiness center .their staff said to complain it
to the police they will check it by cctv record.in this way I am
harassed by their service.and my money is lost.that’s why lastly I
complaining it to you to go through the matter.and I want my money
back with fine.
So I there fore request you to kindly take action about it.and help us
to get my money back.
Date: 04/07/12
thanking you !
Place: Rourkela
your sincerely

ABDUL SATTAR

Sec-c
,Saradapalli

p.o.+vill –
bondamunda

pin-770032,distt-sundargarh,

ODISHA,
Cell no:-09692215568
THIS WAS MY COMPLAIN TO ob rbi. but it was not fruitful to me since they supported to sbi bank
so plz help me what should i do ?

Reply

467 Credexpert April 13, 2013 at 3:19 pm

Dear Mr. Sattar,

As you have already filed a complaint under the Banking Ombudsman Scheme 2006, and have received their reply as well, the next step is to file a complaint with the consumer court.

Regards,
Credexpert

Reply

468 suraj vastrakar April 23, 2013 at 12:38 am

IS COMPLAINED TO RTI BENEFITED

Reply

469 Manish Chauhan April 26, 2013 at 11:56 am
470 Abdul Rehman Dalayat April 28, 2013 at 9:25 pm

Hi Manish,

I have my query on forex charges. I work for an European MNC from Apr’2009 till date. Am banking with HDFC Bank for last 13 yrs & this is my salary account. Every month my salary differs from the forex charges USD of the day they credit into my account. In the last FOUR yrs that is till date I have lost Rs,1,01,031.63 in form of differences. I have discussed this with the bank for last TWO yrs but don’t see any results.
Can I take this up with Ombudsman for my LOSS & what else can I claim from Bank.
Pls help as this can be used for some needy people.

Regards,

Abdul Rehman

Reply

471 Manish Chauhan May 6, 2013 at 6:30 pm

Yes, you should take up this with banking ombudsman

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472 DR (MRS) RAJESH CHAUHAN May 4, 2013 at 7:21 pm

MR MANISH CHAUHAN
Sir
ON 5-2-2013 I CAME TO KNOW ABOUT THEFT OF Rs.160187/- from my SB acount through 16 ATM withdrawals over4 day ie feb 2,3,4,5 in 2013 .MY ATM card is still in my safe custody .No SMS alert recieved for withdrawals.
On 6/2/2013 I submitted a written complain to the concerned branch (sbi ballabh garh) and to my area police station(PS SHAKAR PUR) FIR was lodged later
NO response from bank, ..
On 10/2/2013 I comlained to SBI chairman thr eMAIL
A complain was booked but complain was closed unilatrally without any communication to me
A fresh complain was lodged with same outcome
A written complain to RBI ombudsman was lodged but no satisfactory response till date
An RTI dated 6/3/2013 to know the status of SMS alert revealed that SMS was not captured by CBS and bank doesnot have information of TELEPHONE NO on which SMS alert was sent .This information was given on date 18/3/2013. But soon after theft I started getting SMS alerts on my moble inpite of giving no request for SMS alert to bank
Appellate authority of bank RTI system was informed about non satisfactory information provided by bank in respone to the RTI.
MORE THAN 3MONTHS HAVE GONE BUT I HAVE NOT RECIEVED MY HARD EARNED MONEY AS I AM A GOVERNMENT DOCTOR SOLELY DEPENDENT ON SALARY KINDLY GUIDE ME WHAT TO DO NOW
WITH GREAT REGARDS
DR (MRS) RAJESH CHAUHAN

Reply

473 Manish Chauhan May 6, 2013 at 3:35 pm

the only option is to complain to banking ombudsman !

Reply

474 DR (MRS) RAJESH CHAUHAN May 6, 2013 at 6:13 pm

Sir
A written complain to RBI ombudsman was lodged,they have communicated on 21-302013 only once ,informing that a letter has been written to the concerned bank and will take further action after reply from the concerned branch but no further communication since 21-3-2013 .
What should I do now?
with regards
Dr.(Mrs) Rajesh Chauhan

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475 Manish Chauhan May 6, 2013 at 6:28 pm

File a RTI

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476 DR (MRS) RAJESH CHAUHAN May 6, 2013 at 6:46 pm

SIR

what should be asked in RTI

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477 Manish Chauhan May 6, 2013 at 7:34 pm

Whatever you want to know , those questions

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478 Mr Gambhir May 6, 2013 at 11:51 pm

Hi Manish,

I had made a ATM withdrawal from a Kotak mahindra Bank in Oct 12 using my ICICI bank debit card. The transaction message was sucessful even though no money was dispensed. I complained to the Kotak Mahindra staff inside the ATM booth but they asked me to complain to ICICI Bank. After 3 months, ICICI Bank has given the final letter of rejection. I have filed an online complaint with BO against ICICI bank on the ATS link. Even after 2 months, my application is showing “Under process’ on the ATS link. Pls let me know, how much more time it would take & what should I do in the meantime.

Rgds,
Mr Gambhir

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479 Manish Chauhan May 10, 2013 at 4:29 pm

Banking ombudsman takes time .. dont worry , you will get the interest on the money if your case is genuine

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480 O P Choudhary May 7, 2013 at 1:21 pm

Dear Sir/Madam,
IBPS Authority & Banking Ombudsman
through your website
Why Ibps SpecialistOfficer(SO) cut-off marks kept similar between OBC and SC/ST?
SC/ST cut-off marks should be less than from OBC.
It’s unrealistic. SC/ST students are very unhappy for this.
Please think about it and reply as soon as possible.
Thanks

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481 Manish Chauhan May 10, 2013 at 4:16 pm

Do you know where have you posted your comment ?

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482 DR (MRS) RAJESH CHAUHAN May 7, 2013 at 9:19 pm

Sir
Please refer to complain no 466 dt 4-5-2013
CCTV FOOTAGE DETAILS ARE
1) First footage not showing the face of the person withdrawing the money
2,3,and 4th footage CCTV machine not working or not capturing the video.
submitted for your expert comments please
DR (MRS) RAJESH CHAUHAN

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483 Simhachalam k May 9, 2013 at 7:34 pm

My name is Simhachalam and my SB A/c No: 20020776207 in SBI Gandhinagar branch Hyderabad . I’m maintaining this account past 3 years, I’m satisfied service but past few months onwards my ATM, other bank transactions are attracting service charge, actually my first five other bank ATM transaction should be free. In this regard I made a complaint bearing No: CS11607752909. dated 04/20/2013

I got a call from your employee and updated irrelevant information and closed the above complaint. Please look into this issue.

Thanks & Regards,
Simhachalam K,

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484 Manish Chauhan May 10, 2013 at 3:09 pm

You can file a complaint with banking ombudsman on this .

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485 DR (MRS) RAJESH CHAUHAN May 11, 2013 at 3:38 pm

Sir
Please refer to complain no 466 dt 4-5-2013
CCTV FOOTAGE DETAILS ARE
1) First footage not showing the face of the person withdrawing the money
2,3,and 4th footage CCTV machine not working or not capturing the video.
submitted for your expert comments please
DR (MRS) RAJESH CHAUHAN

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486 Manish Chauhan May 18, 2013 at 2:12 pm

Which footage ?

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487 DR (MRS) RAJESH CHAUHAN May 21, 2013 at 6:51 pm

CCTV FOOTAGE of ATMs from where illegals
withdrawal have been made

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488 Manish Chauhan May 25, 2013 at 5:36 pm

Whats your question ?

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489 lakshmi May 20, 2013 at 3:58 pm

Dear Mr. Manish Chauhan
It’s a joint SB account of me and my husband in SBI bank. The ATM card is in my name. On 25.10.2012 my husband used this ATM card and withdrew Rs 1500. He didn’t get the slip at the end of the transaction, but the machine showed out of order. So he went to the nearest another ATM to know the balance in our account. In the mini statement he saw one more transaction or Rs. 10,000 after 3 minutes of the first transaction of Rs. 1500. We are shocked how anyone can take money without our ATM card and pin number. After a long struggle with the bank we made a complaint to the Banking Ombudsman and on 04.04.2013 we got our Rs. 10,000 only. When we asked for the compensation RBI ombudsman told that ATM card was operated by my husband, when the card is in my name. So we will not get any compensation or even interest for the amount. We told RBI that it’s a joint account. But they didn’t agree. I want to know whether there is any rule that my husband should not use the ATM card even though he is a joint account holder. Is there any possible way to get compensation and interest for the amount.

Regards,
Mrs. Lakshmi Raja , Chennai

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490 Manish Chauhan May 25, 2013 at 6:25 pm

Whose card it is ? Yours or husband , just because its joint account does not mean he can use it .

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491 Manish Chauhan May 25, 2013 at 6:26 pm

And when Banking ombudsman has said no interst will be given , I am no one to comment on that :)

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492 Sumeet May 21, 2013 at 2:19 pm

I was having credit card with Standard Chartered Bank from 2005 till 2008 which i did not use and even tugged with the receiving letter for these three years. After expiry of card in May 2008, Bank started giving me calls that i have outstanding amount of 6500/- and need to clear it as card is already deactivate for expiry. I asked them to provide me the statement to justify the dues which i can look and understand. Customer care told that they don t have records and can not provide statement and saying to pay outstanding. This had gone for 3-4 months for which they stopped calling me and I also felt that bank is unnecessary harassed me to get amount for which they dont have records.

After when I went to apply home loan in 2009, It was not approved due to defaulter in CIBIL with 6500 dues, I went to the Bank and repeated the same conversation to give me the records but they were not having. I was in need of home loan to sort out the matter, I and Bank decided to pay half amount 3500 and close my dues and also update CIBIL on this to remove my name from database. This was agreed and written by Bank in the letter head signed by Manager authority on receving 3500 payment. It was also mentioned that it will take 60 working days to update in CIBIL and I trusted them and went away.

Based on this letter, my home loan was approved for which regular payments are going. In 2012, I went to apply for car loan and it was strange to see that my loan was again not approved due to dues from SC and accrued to 12000 in 3 years. The same I again got approved from the letter from SC in 2009.

Since, I have started writing mails to SC on the commitment letter in 2009 and asked them to update my name which is showing 13000 amount. Their reply to emails are that my card was invalidated and those dues has accrued to 13000 in 2013. My repeated communication to them on 3500 payment and deletion my name in CIBIL has not being responded and not satisfied on it. It seems they are not considering the matter written in the letter.

Please suggest what needs to be done here? I need to get my name removed from CIBIL and no amount to be paid as its Bank who did not update CIBIL on time and amount is 13000 even if settlement is in 3500/-

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493 Manish Chauhan May 25, 2013 at 5:54 pm

Sumeet

This matter can not be dragged like this now , better approach consumer court and settle the matter finally .

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494 Navaneet May 30, 2013 at 1:07 pm

Hi Sir/Madam,

I want complain agenst my Bank (HDFC), Please guide How to complain online.

regards,
Navaneet
0086 15190866039

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495 Credexpert May 31, 2013 at 2:38 pm

Dear Navaneet,

Have you already lodged a complaint with the Bank and when?

If you have not lodged a complaint then we would suggest that you lodge a complaint and wait for one month.

If yes, has the bank failed to respond to your complaint within one month? Was their reply satisfactory?

If you have received any reply from the bank and you feel it is not satisfactory then you can escalate that complaint to Banking Ombudsman and await their response.

Regards,
Credexpert

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496 Manish Chauhan May 31, 2013 at 4:24 pm

Thats what the article shows you right ?

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497 Neha S June 2, 2013 at 4:21 pm

Sir,
I want to complain against HDFC Bank. My father took loan from HDFC Bank under the kisan credit card scheme whose overdraft limit was 6 lacs. He expired in july, last year. I got to know from someone that the heirs are not liable to repay the loan after the borrower’s death. But the bank did not inform us and asked us to repay the loan. We paid more than half of the loan from all the savings we had and now our financial condition is not good.
Can I file a complaint against HDFC Bank for getting back the amount we have paid?

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498 Manish Chauhan June 4, 2013 at 3:54 pm

I dont think you can do that now !

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499 Credexpert June 3, 2013 at 11:40 am

Dear Neha,

We would suggest that you read the loan agreement to confirm the liability of the heirs in event of death of the borrower.

Regards,
Credexpert

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500 Paul June 17, 2013 at 11:22 am

I received a sms from Axis Bank that my account will be debited with Rs.5 every month for sms service rendered to me. First of all though this is a small amount on what authority does bank debit without the account holder’s concurrance or written instruction, Just imagine Rs.5/- every month from 1 account holder and just imagine ther are 1000000 x Rs.5/- how much they make whereas they buy sms in bulk, this is one of the scams that needs to be brought out, the only sufferer i the end is the common man. I am to reverse this

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501 Manish Chauhan June 22, 2013 at 9:45 am

Paul

I think you had applied for sms requests when you opened the account, and it must have written clearly in your agreement that its a limited time free offer or the terms can change later. Check with bank on that . If you do not need this service, better disable it .

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502 Priya June 19, 2013 at 1:38 pm

Hey Manish , Hope you are doing good! After going through one of your articles about the FD which every bank demands for a locker, I went to the SBI bank branch where I have my home loan and asked them for a locker. They said they dont have big locker but they have a small one available but for that I will have to deposit Rs.1,10000 as an FD. I argued with the lady that RBI rule books dont say so and enquired about yearly rent, to which she said its Rs.1200 PA. I told her that I will deposit 3600 , max 4000 as an FD and not more than that. She asked me to meet the bank manager then. The bank manager told me the same thing and I argued with her as well but of no use. When she thought that we were not inclined to open an FD , she said we can take insurance policy as well. We did not agree to that as well. Upon asking her why should we deposit such a huge amount, she said its a business expansion initiative blah blah!

So my question is , in my case is it necessary to give a written complaint to the bank , wherein we know the bank is already following this malpractice and they are not going to take any action ?

Can I directly register a complaint with the Banking Ombudsman for this issue ?

I believe I can also file an RTI for this but not sure which is a better option – Ombudsman or RTI . Please help!

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503 Manish Chauhan June 21, 2013 at 12:04 pm

Good that you took this initiative , Dont worry , you will get the locker for 4000 only . I will guide you on what you should have done .

1. At that moment itself, you should have told bank manager that you are filing a RTI against HIM (Bank managers are CPIO officers itself and are suppose to reply to RTI) . In the RTI reply, he himself has to reply you that only 3 years charges + breaking charges has to be paid.

2. I suggest put a RTI to him or refer to this article – http://www.jagoinvestor.com/2012/12/rti-application-for-psu-banks.html .

3. You can complain to Banking OMbudsman only after 1 month when you have already complained to bank and have not got satisfactory answer. So first complain to bank and then in next one month , complain to Banking ombudsman

4. I would say just meet the Bank manager and tell him about your plan and that you know the rules to the core and he should not mess up with you

For any issue mail me and we will get the locker for you in correct manner.

Manish

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504 Priya June 21, 2013 at 2:21 pm

Thanks a ton Manish! I will follow up on this and keep you posted.

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505 Manish Chauhan June 21, 2013 at 3:18 pm

Sure . Let me know what happened asap . We will take up this one !

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506 rustom June 22, 2013 at 8:12 am

Dear Manish…
I have had remitance from abroad to my account in India HSBC. According to my company and contract all charges for remitance are oaid by the company. In any case HSBC charged me a deduction as fees and another as some govt tax. Apart from this an amount of 10 usd is missing. The company verifies a certain amount that they have remited and confirm no charges are deducted from the remited amt from their bank side. The amt recieved is always 10 usd less than the amt remmited and then i pay hsbc charges and also a tax which they say is a govt thing.

II have asked them where is the 10usd missing and they claim it is an intermediatory bank..whereas my company assures me that their bank has no intermediatory bank and transferes the amt directly to my account..and if there was a charge from their bank they would cover it. Also no other employee across the globe gets this deduction.
Also there si no reciept nor notification of the deduction, I simply do not know where the 10usd dissapears..after it being transfered from the remiting bank….one thing is for sure the remiting bank is transfering the whole amt..lets say X….and then i recieve X- 10 .
I have re written to HSBC with all mals from my company clarifying the amt remited and no charges being deducted from the remiting side….what option do I have to tke my complaint with HSBC India further

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507 Manish Chauhan June 22, 2013 at 10:22 am

Tell them if they do not give you propert deep explaination you will move to banking ombudsman and then to consumer court !

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508 Paul June 25, 2013 at 10:33 am

Manish,
Yes, I checked clearly nothing like that, if for 6 months they send sms and not charged suddenly they charge and that too without informing the account holder then naturally i am upset, this is the trend going on with almost all providers, talk is going on, lets see, if an RTI is raised, how much is the cost and how much is the expense, one will find that bank will be making excess money just through this sms banking service in the name of giving better service. You know they first say they will deduct and if not require I have to go to their branch spending more than 70 to 100 Rs, by email, calls, and auto expenses. Banks have got good mind in their team if they want to they can redraft their intimation like this “Bank is providing alerts to account holders for free and since sending sms costs money and with our huge client base we are unable to provide this service for free and will be charging a marginal amount of Rs.5.00 per month for sms service from account holders, in case you wish to continue with the sms banking service, please register your name by sending sms on (number) and you continue to receive the transaction sms service and every month Rs.5 will be debited from your account” instead of “Rs.5.00 will be debited from sucha and such date and if you wish to unsubscribe, please visit your nearest branch”

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509 Manish Chauhan July 1, 2013 at 5:03 pm

Hmm .. yea I get your point ! , Complaining to banking ombudsman should help but how many investors will do that ?

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510 BEA VIJAYA KUMAR June 26, 2013 at 9:17 pm

sir, i have an a/c in HDFC, NARSAMPET ,a/c no.is 23541050000021, it is a salary a/c and having the facility of zero balance. for near about 9 months my salary is being credited in this a/c but unfortunately a/c automatically changed to normal a/c as said by bank personnel of the branch and from a/c near about Rs.2800/ – ( exact y amt. was not noticed by me, this is rough amt.)was debited towards AMB charges , repeated requests made by me credit amt.even though they credited with Rs.1800/- , remaining amt. was not credited till date. Again on 7.6.2013 my a/c was debited with Rs.2890/- towards AMB charges though my salary regularly credited in my a/c.
On 11.6.2013 i made contact on 9949493333 and lodged a CRM complaint request no.HYDC0613017619, and again i contact them on 24.6.2013 and enquired about my complaint they told that it may cleared within 7 working days ,but it is almost 15 days elapsed my request was not cleared, plz look into the matter and inform me

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511 Rakesh H Patel July 29, 2013 at 11:27 pm

I have ICICI Bank savings Acc. in Surat,Gujarat.
My Acc.No. is “005201006121”.
On 27,July 2013 bank deducted Rs. 1500/- from my acc. without any intimation.
Description was-INWARD CLEARING ZONE.
Pls. help me to solve this problem.
I request you that ICICI Bank credit same amount which is debited frm my Account.
Thanking you Sir.

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512 Manish Chauhan July 31, 2013 at 5:49 pm

I think only bank can give you explaination on what is that charge !

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513 Sangita R Patel July 29, 2013 at 11:35 pm

Sir, I have ICICI Credit Card (4477 4650 0246 7000) since last 10 yrs.
I am using it very well & I do payment also in time.
But Aug. month’s bill is showing Rs. 2054.77 as INTEREST CHARGES &
253.97 as Service Tax.
Which is totally wrong in bill.
Last month bill Rs. 42702.42 is paid on dt. 12,July 2013.
So pls. do needful.
Thanking You.

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514 Manish Chauhan July 31, 2013 at 5:48 pm

Hi Sangeeta

How can I help you on this ?

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515 Sangita Patel August 1, 2013 at 1:41 pm

Why I should pay extra 2054/- & 254/- for my credit card acc.?
Pls. check it.
Thank u ir.
sangita.

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516 Manish Chauhan August 5, 2013 at 12:50 pm

What do you mean ?

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517 Vaidehi Shukla August 13, 2013 at 4:39 pm

I am a resident of Gurgaon and have visited quiet a few private banks near MGF mall and Sushant Lok for getting a locker. There are many lockers available but all the banks mention that an initial investment in some plans that are available at the bank is mandatory or a minimum deposit of 1-2 lakhs is essential. Knowing the RBI rules, it seems fishy. There are many executives mention that their branch managers forbid them to give lockers to customers with a minimum deposit. Is this correct? And if not where do I complain on Banking Onbudsmen? How can we solve this issue?

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518 Manish Chauhan August 21, 2013 at 2:41 pm

First, complain to banking ombudsman on their website as well as write a physical letter and if the bank is PSU , write a RTI letter. Check out this article which will help you – http://www.jagoinvestor.com/2013/05/bank-lockers-safety-and-rules-in-india.html

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519 Vaidehi Shukla August 23, 2013 at 10:52 am

Thanks Manish…will look into this.

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520 Dhan Singh October 19, 2013 at 11:12 am

Sir,

Please refer to your reply in connection with my earlier request.

I have written to you with a fervent hope that you, being on the fountain head of the bank organization, will solve my problem and issue direction to the concerned dealing agencies for rectification of the anomaly. It is a problem with the bank staff who do not generate actions on my request despite repeated requests. Otherwise the issue is not bigger. If they are remitting monthly pension to my banks, what is harm in intimating the details of the amount( viz. Basic Pension, DA, deduction of commutation value and net payable amount) to me. With these details I will reconcile my calculation and point out the discrepancies. Also they are deducting extra TDS, which should be revised to correct one.

Your suggestion to me for writing a RTI letter is a evasive reply from such reputed institution and seems that you are washing your hands off form the responsibility of issuing directions to the relevant agencies. In fact, it is in house action on the part of bank organization which can be solved without any hiccups. In nutshell, I have not been relieved with your reply. I think, your good self being part of bank organization and who is in the helm of affairs to issue such directions for better functioning of the bank is not writing to bank instead you are suggesting me viable.

Thanking you.

Yours Sincerely,

Honorary Captain (Retired) Dhan Singh

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521 Manish Chauhan October 19, 2013 at 11:39 am

I am head of bank organisation ? Which organisation Are you talking about . I am a blogger :)

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522 Honorary Captain (Retd) Dhan Singh October 29, 2013 at 12:56 pm

Sir,

I am extremely sorry for writing above contents to you as I was thinking you ombudsman.
Any how, kindly intimate me correct address, if possible, where I can redress my grievances.

With warmest regards.

Dhan Singh)

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523 Manish Chauhan November 4, 2013 at 11:13 am

not an issue !

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524 bhavesh patel August 16, 2013 at 2:40 pm

ON 09.07.2013, AT ABOUT 4.00PM, I APPROACHED PNB ATM NEAR NAYAPADKAR NEWS PAPER OFFICE AT ANAND AND TRIED TO WITHDRAW RS.3000/- USING MY DEBIT CARD OF OBC BANK,VALLABH VIDYANAGAR -ANAND. SINCE THE TRANSACTION WAS UNSUCCESSFUL, AS I COULD NOT WIATHDRAW CASH PHYSICALLY. HOIW EVER I INFORMED THE WATCHMAN & MANAGER OF PNB, ANAND.

QUESTION IS SINCE THE MONEY HAS BEEN DEBITED FROM MY ACCOUNT & TALKED TO BOTH BANKERS, THEY HAVE TILL DATE FAILED TO RESOLVE THE ISSUE.
THIS HAS CREATED MUCH AGONY AND ANGER, WHICH IS WHY I AM DIRECTLY WRITING TO YOU FOR AN NECESSARY AND CORRECTIVE MEASURE.

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525 Manish Chauhan August 21, 2013 at 1:50 pm

complain at banking ombudsman !

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526 Amiet September 27, 2013 at 7:41 pm

Hi Manish, I have deposited a top up loan draft from citibank in my SBI babk account home branch & validity of the draft was 1 month & it was outstation DD.
SBI did not credit it saying some admin issues & returned the DD to me 1 month later, even though I have reminded them of the need repeatedly in last 30 days. Since it was a top up loan, my old loan was also merged with it & now both are cancelled & my citi account is asking the payment of complete Principle in one go. I don\’t know what to do. I have met SBI manager who asked to try loan from other pvt banks. Can banking ombudsman help? Your help will be appreciated.

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527 Manish Chauhan September 30, 2013 at 8:53 am

Yes, if its bank inefficiency issue , then banking ombudsman will help, but the thing is that in reality it will take many months ! to resolve. You will have to bite the bullet for now and find about solution . The quick thing you can do right now is contact the grievance cell of SBI and talk to them

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528 Kamal Kishore rawat October 7, 2013 at 3:16 pm

I booked my complaint on 1st May, 2013 My Complaint No is 2012 1301 4007 912 against Oriental Bank Of Commerce. I Got Acknowledgement wherin the above complaint no was said to have been sent to concerned Bank (OBC). I am still waiting for reply or what is the outcome of the complaint.

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529 Manish Chauhan October 18, 2013 at 11:30 pm

Which complaint are you talking about ?

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530 Hony Capt (Retd) Dhan Singh October 8, 2013 at 11:47 am

Dated: 08 Oct 2013

Sir,

I am an ex-serviceman, whose particulars are as under:-

JC-182182X Honorary Lieutenant Dhan Singh, (on retirement granted Honorary Captain, whose pension is not eligible).
Retired from Corps of Signals (Army) on -30 Nov. 2000 (A/N)
Enrolled in the army – 02 Nov 1968, Served in Army: 32 Years.
PPO No: S/042713/2000, Corr/6CPC/150670/2011 & Corr. No S/Corr/6CPC/279809/2012.
Bankers at: State Bank of India, Bapoli, Distt-Panipat (Haryana) SB A/C No. 11562831682.

My monthly pension is remitted less than my entitlement by bank, also excess TDS is deducted. I have asked number of times through e-mails/application from The Chief Manager, State Bank of India, Centralized Pension Processing Centre, Plot No 1& 2, Sector-5, Panchkula (Haryana).PIN-134101 and my bankers viz. SBI Bapoli, Distt. Panipat (Haryana) to intimate me details of my pension (Basic, DA and deduction of commutation value and net entitlement etc.).

SBI Chandigarh intimated that the requisite details can be had from the Bankers. Bankers stated that the subject issue is not in their ambits and Chief Manager SBI Chandigarh should provide the information. I am facing monthly loss due to less remittance of amount on account of my pension and dodging attitude adopted by the bank staff.

It is not understood as to why an ex-serviceman is being penalized merely due to mistake on the part of Bank staff. Financial loss is being borne by me without any valid reasons.

E-mail addresses of SBI Panchkula and SBI Bapoli are as under:-

a) Chief Manager, State Bank of India, : sbi.04469@sbi.co.in
Centralized Pension Processing Centre,
Plot No 1& 2, Sector-5,
Panchkula (Haryana).PIN-134101

b) Branch Manager : sbi.06984@sbi.co.in
SBI, Bapoli
Distt – Panipat (Haryana)
PIN – 132103

c) Hony Capt (Retd) Dhan Singh : singhdhan50@yahoo.in
H.No. B-65, Vikas Nagar, Phase-2
Hasatsal, Uttam Nagar, New Delhi – 110059
Mobile – 09654109144

You are, therefore, earnestly requested to instruct the dealing agencies, as shown above, to intimate me details of my monthly pension to me and deduct correct amount of TDS, at the earliest.

With Warmest regards,

Yours Sincerely,

(Dhan Singh)

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531 Manish Chauhan October 18, 2013 at 11:15 pm

Thanks for sharing you case !

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532 janki October 9, 2013 at 11:13 am

hi, Manish
i lost 20000 from fraudlent withdrawl icici bank i contacted icici customer & blocked my card i contacted to the bank manager i given written complaint letter to him he rejected it 3 months happend i didn’t get any response please suggest me what can i do

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533 Manish Chauhan October 18, 2013 at 11:07 pm

You should contact banking ombudsman !

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534 hidayathulla October 9, 2013 at 4:26 pm

I Lost Rs.43000 from my sbi account unauthorised withdrawls 1000×43 times. in the month of April 2013. Immediatley I contacted the nearest branch can able to save some money after blocking. I also contacted my home branch sbi and lodged the complaints they have responded but till now my money is not reimbursed. Again I contacted them and given complaint twice but still it is not materialized. So please
suggest me what to do

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535 Manish Chauhan October 18, 2013 at 11:03 pm

Complain to Banking Ombudsman !

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536 RSRB Kumar October 10, 2013 at 10:16 pm

Dear Manishjee,

Hope you are doing fine.

I am working in Saudi Arabia. My salary is transferred to City Union Bank and then subsequently I opened a Term Deposit (Cumulative Fixed Deposit) with City Union Bank.

Within 10 days of deposit, bank has prematurely withdrawn the deposit and transferred the money 2.5 lakhs to some unknown account through RTGS. When we questioned the bank, bank is telling that based on e-mail request they have done this act.

This incident took place in Jul-2013. I have requested the bank to re-instate my deposit. But bank does not answer anything in writing. When my father (who is mandate for the NRE account) approahed the branch, manager talks vague. It is almost 3 months, my e-mails are not being answered.

Should I approach Banking Ombudsman or Consumer Court or any other wings where I get justice? Please advise.

Thanks a lot.

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537 Manish Chauhan October 18, 2013 at 10:26 pm

Yes, you should reach to banking ombudsman . I hope you are talking about UNION BANK OF INDIA . Right ?

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538 RSRB Kumar November 2, 2013 at 11:10 am

Thank you very much Manishjee for the guidance.

I have already approached the Banking Ombudsman.
By the way, the bank in question is CITY UNION BANK (CUB), a private bank with 500 branches.

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539 Manish Chauhan November 4, 2013 at 10:27 am

Welcome

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540 RSRB Kumar November 30, 2013 at 10:01 am

Dear Manishjee,

After complaining to Banking Ombudsman, City Union Bank further finally came back with a letter to me. They want to first investigate outside the bank rather inside even though their employees are erring. Initially he replied to me through e-mail (without copy to Ombudsman) as below :

QUOTE

In your case, the honouring of the FDR issued, together with the principal and interest contracted, on the date of maturity of the deposit is solely the onus of the Bank and its management. As a representative of the management of the Bank, let me reiterate that the commitments of the Bank are verymuch intact and you can rest assured that your deposits placed with our Mangalore Branch will be placed at your disposal at the material time.

It is only a question of time in our quest for exploring the possibilities of recovery from the culprits, before making our erring employees to replenish and restore your deposit with due interest from the date of deposit of the same.

UNQUOTE

But again a letter came from the bank (with a copy to Ombudsman) asking me to come to India with my laptop, connect to internet and login in the presence of officials of City Union bank. I am confused with this stand of the bank. Shall I approach again to Ombudsman? As the bank sent a copy to Ombudsman, whether Ombudsman himself will take objection to the bank’s stand? What shall I do now?

The incident took place in July-2013. I was in touch with the bank since then. I came to India in Septembr-2013. But Bank has never told me to “connect laptop, connect to internet & log-in”. Why bank is asking this now after 6 months that too after complaining to Ombudsman?”

Please advise

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541 Manish Chauhan December 12, 2013 at 4:25 pm

the thing is what bank is asking to do is unrealistic. You should again complain to banking omnudsman

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542 Sanjiv Kamat November 14, 2013 at 10:49 am

Hello, I was using credit cards of Standard Chartered bank and in 1 month my due date was passed and I had forgot to pay my bill, but when I got reminder email from bank I had paid more amount than actual then after 2 months I got email from bank your bill still pending and we cant hold your account more, and they had given some particular amount to be pay.

But I was surprise when I had paid my bill continuously how come so big amount will be pending. Then I had spoken with customer care & clarify all my doubts and that time they told yes you had paid all your bill and your excess amount with us is approx 6,500/-

After few days they send us email writing we cant hold your account kindly clear all your bills and close your account. I again spoken with customer care that my excess amount with you, if you dont want to keep my account in your bank you pay my excess amount which is approx 6,500/- and close the account

They had closed my account but yet not refunded my amount.

Hoping a positive response from you.

Regards,
Sanjiv Kamat..

Reply

543 Manish Chauhan November 14, 2013 at 2:14 pm

You should have thought twice before taking cards with standard chartered :) . All you can do is reach to their grievance cell now and then to consumer court .

Manish

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544 Credexpert November 14, 2013 at 7:23 pm

Dear Mr. Kamat,

Kindly clarify the following:
• The total amount that the bank owes you
• When and how would this account be reported on your credit report

Insist for a closure letter and NOC from the bank. We would suggest that you opt for a written communication with the bank as this can be used for future validations.

In case of no response or unsatisfactory response, you could also consider to file a complaint with Banking Ombudsman by visiting the link http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=159

Regards,
Credexpert
http://www.credexpert.in

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545 sunil singh November 14, 2013 at 7:04 pm

Me and my brother contacted icici bank to open saving account but officer at branch told that as you are staying in chawl ,icici bank cant open your account instead of all documents having with us. Can I complain about it .

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546 Manoj Choudhari November 29, 2013 at 10:32 am

Hi Manish,

Please help me with below issue:
I have State Bank of India Housing Loan taken on June 2008 for 10 Years.Initially the interest rate was 10.5% P.A(Linked to Prime lending rate).
But after 2010 the interest rate started increasing (It was 14.5% P.A in November 2013).
My EMI amount increased in 2010 and i would get a call from bank officials to repay the extra amount.i paid the extra amount which was due.
I went to bank in November 2012 and inquired about the rates and they said that the rate has increased the rate change in the system happens automatically.
(At this point the loan officer and Bank manager did not tell me that i can switch to base rate which was 4% less than the Prime lending rate.It was notified by SBI on March 2011.Can be be found online in all leading newspapers)

I had been to bank on 1st week of November 2012 to get the interest certificate for claiming tax benefit.That time the loan section had new officer and he said why i am paying high rate and said that i can switch to base rate.i filled an application form and my Rate of Interest was changed to 10.3 from 14.5 on 28th Nov 2013.

My question is:
Can i ask refund for the bank for high interest paid from March 2011 to November 2013.(In comes to around 70000 Rupees)?
The bank did not send any letter to switch to base rate or they informed us when we were in Bank for inquiry.Instead they would call us to pay the extra amount for increased interest rate.

Reply

547 Credexpert December 2, 2013 at 11:50 am

Dear Mr. Choudhari,

If the loan was availed under the floating interest rate type, then there might be a possibility of your interest rate changing from 10.5% to 14.55% interest rates. The bank rightly so demanded for the additional EMI resulting form the increased interest rate.

As mentioned by you above, adequate notification was provided by the bank in newspapers of shifting from Prime lending rate to Base rate and hence the available option to the existing borrowers.

You will have to read your loan agreement in detail to understand the request for refund and any other change in your re-payments (EMI) which can affect your cash flows. However, you could approach the bank directly to clarify and ensure the same.

Regards,
Credexpert
http://www.credexpert.in

Reply

548 Manoj Choudhari December 3, 2013 at 11:10 am

Hi,
Thanks for your reply.
I am not complaining about increase in the interest rates.
What i am complaining is about:
SBI sent a notification in newspapers about the switching to base rate in March 2011. But the bank did not inform me through letter and also when we talked to manager about reducing the rate,He did not inform about switching to base rate.
It was the newly appointed officer who changed my rate to base rate.
That caused me to pay high interest rate for 1.8 years till Nov 2013.
That extra amount is around 70000.
Please advice if i can claim that amount.

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549 Credexpert December 3, 2013 at 12:31 pm

Dear Manoj,

I would request you to read your loan agreement there might be the possibility where any announcement regarding the change in the product features (for eg. interest rate) to be published through the media.

There is only one way to find out whether you can claim the extra amount, is by discussing the scenario with the bank official.

Regards,
Credexpert
http://www.credexpert.in

Reply

550 Manish Chauhan December 12, 2013 at 3:25 pm

Hi Manoj

this can be termed as “Deficiency in Service” … You should file a case against RBI on this . Also you should file a RTI to SBI on this and ask questions !

Reply

551 Manish Chauhan December 12, 2013 at 4:36 pm

I think its deficiency in service and you should file a case against them

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552 Nitin Kumar December 5, 2013 at 7:29 pm

Need your views, I am existing Home loan customer of Axis Bank, recently I applied for Loan Top-up , Loan sanctioned on 5th oct , processing cheque was deducted on 18th oct’2013 …its been about 2 months, still no disbursement of loan…I have been following up here & there and getting excused like…salesman left job, bank is not able to locate my original property papers etc….

Whom can i complain and how can i claim for mental harrsament & financial obligations due to delay in payment.

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553 Credexpert December 6, 2013 at 10:46 am

Dear Mr. Kumar,

We would suggest that you first write an official email to the bank raising this issue and mentioning each and every statement of facts, as verbal communications cannot be used to validate the facts in future. Await their response as the further course of action would depend on their reply.

In case of no response or unsatisfactory response, you could also consider filing a complaint with Banking Ombudsman by visiting the link http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=159

Also, ensure that the interest rate charged by the bank is from the date the loan amount was disbursed to you and not from the date of sanctioning the loan.

Regards,
Credexpert
http://www.credexpert.in

Reply

554 Manish Chauhan December 12, 2013 at 3:03 pm

Nitin

You can complain to Bank grievance cell first and then to banking ombudsman . Sadly there is no fast recovery from this problem

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555 vimal singh December 6, 2013 at 11:12 am

which amount limit we can complain in banking ombudsman

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556 Manish Chauhan December 12, 2013 at 2:58 pm

UPto 10 lacs I guess for district forum

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557 Geeta January 3, 2014 at 7:21 pm

Dear Mr. Manish,

I have gone through your article about Banking Ombudsman. I want your views about my case because I am still confused whether I should file a complaint or not?

I was using a standard chartered credit card. The problem started from June 2012 when they charged annual fee (here I would like to inform that in first year they have also waive off the annual fee on my request), on my request they waive off the charges in the month of Dec 2012 but in between I have not paid any amount which is related to the annual fee, like annual fee, s.tax etc. From June12 to Dec 12 they charged late fee, interest, s.tax on the outstanding balance. From June 12 to Dec 12, I had made all the payments which were related to my actual transactions except annual fee & other charges related to annual fee.

I was following this matter from bank from June 2012 to till date. I have explained this matter so many times through mail through calls but no result. Finally when the issue not solved in frustration I cancelled my credit card but still I am receiving outstanding balance statement & frequent calls from SCB for settlement of this amount. Now the amount is accumulated to approx. Rs11,000/- & last call for settlement is given to me is Rs.8,000/-. I am feeling like totally cheated & harassed by such a reputed bank. I dont understand why should i pay this amount which is totally not of my concern.

My only query is when a bank waives off any charges like annual fee. They should waive off all the charges related to that charges or not?

Please guide me.

Reply

558 Manish Chauhan January 4, 2014 at 10:51 am

The rules are governed out of the terms and conditions document which you must have signed in the start . By logic, if they waive off a charge, then obviously anything related to that should automatically be waived off too . But still look at the terms and conditions . Also have you moved to banking ombudsman or not ?

Manish

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559 sumedh nagrale January 5, 2014 at 4:32 pm

Sir,
Internet/online fraudulent transactions amounting to Rs. 53198 has took place by using my PNB credit card details on 17.12. 2013.

As soon as I got first fraudulent sms for online transaction at 11.18 PM, I started calling PNB credit card customer care to block my credit card. Customer care could block my card only after some waiting and several disconnections of call. And that gave time to fraudulent transactions even after my try to prevent it.

But given the option of “Block credit card by SMS” as directives given by RBI point A (viii) in their letter No. RBI / 2012 -13/424 DPSS (CO) PD No.1462 / 02.14.003 / 2012-13 dated February 28, 2013, this fraud could have been stopped well before . I have not even received any acknowledgement of card blocking till date.

Mr. Praveen Bharathi , Sr. Manager, PNB credit card dispute section has informed me that there is no real time fraud monitoring system in PNB. And also doesn’t recognize the transaction pattern of the customer in real time. So that could be the reason to take place this fraud just in 13 minutes (from 11:18 pm to 11:31 pm).

But as per RBI directive point A (v) Bank should frame rules based on the transaction pattern of the usage of cards by the customers in coordination with the authorized card payment networks for arresting fraud. This would act as a fraud prevention measure (By June 30, 2013). And also point A (x) Banks should build in a system of call referral in co-ordination with the card payment networks based on the rules framed at (v) above.

Unfortunately PNB could not provide above real time system by the time stipulated by RBI in their directives and hence this fraud could takes place.

Surprisingly, even after my call to Customer care and blocking of card, no concrete steps were taken to avert these transactions. No efforts were taken to stop /cancel/freeze the account of transaction. Neither they took my blocking call seriously nor did they act promptly. They simply asked me to fill the transaction dispute form so that they can take action only after my authorization. My question is calling from my registered mobile number and giving my authentication to customer care that caller is a card holder, couldn’t give them power to stop/reverse/cancel/freeze the transactions.

It just seemed to me that my hard earned money doesn’t mean anything to them. It grows on the tree in front of my home.

Further, after submitting TDF next morning on 18.12.2013 , bank replied the following after 6 days:
“We would like to confirm that as you cannot recall this transaction done on your card, the card details could have been compromised. We would like to advise you that transactions on the Internet cannot be carried out without entering card number, expiry date and the three digit CVV value given on the reverse of the card plastic, besides one VBV password created by you and known only to you is also needed for making this transaction.
Under these circumstances the Bank would not be able to raise a charge dispute for the transactions and we would request you to raise the issue with the merchant directly or if you feel some body has cheated you please lodge complaint with the police for seeking remedy and send the copy of FIR for our record.”

The above reply is nothing but the running away from liability of ‘chargeback’ due to lack of alertness/security of PNB and Visa. I would like to mention the fact that VBV password was not shared to anyone by me.

One of the merchant “Sujav Business Pvt. Ltd” has provided the information of person who used my card information for transaction. The name, address, mobile no., and email id used for transaction is nowhere matching with me. So it does prove that I have not done these transactions. And as Visa has mentioned in their web site that Visa has real time monitoring then how come my name,address,mob.no,email id does not match with fraud person. How come the real time monitoring of PNB and Visa could not sense the interval (1min, 2min, 3min etc), email id, mobile no and card number of these transaction. It is really hard to believe and their system of security has failed to save my money as well as mental agony and hence full liability to refund the amount lies with PNB and Visa.

As per the “Code of commitment to customer” , ‘Point 8.14.1 General information ( f.) If you do not recognize a transaction, which appears on your card statement, we will give you more details if you ask us. In cases, where we do not accept your contention we will give you evidence that you had authorized the transaction, in question.’
It is to inform you that I have already sent an email asking the full details of transactions, web site etc , but till date PNB has not replied.

Such irresponsible and immature (running away) behaviour towards customer and lack of security alert system has caused such unfortunate incidence.

I once again confirm you that transactions in questions neither made nor authorized by me. And request PNB and Visa to refund the money at the earliest.

Kindly help me in this regard as PNB doesnt seem to refund the me.
Your help will highly be appriciated.

Thank you.

Sumedh Nagrale

Reply

560 Manish Chauhan January 9, 2014 at 1:01 pm

Sumedh

Your next step has to be to complain to banking ombudsman on this

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561 sumedh nagrale January 9, 2014 at 1:24 pm

Are there any similar cases where consumer got the disputed amount back?
Thanks!

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562 Sharmistha January 6, 2014 at 10:48 am

I had a balance amount of 50000 to be paid for the manhattan credit card.
I paid 4000 within the due date & the 10000 got credited to the credit card account within the due date from different merchants as I cancelled few transactions. But the bank did not consider the amount of 10000, which got credited from the merchant’s side & charged interest. I wrote a mail to the bank. But they told that the interest cant be reversed as they don’t consider the amount credited from merchant side. But this condition is not mentioned anywhere in the credit card’s terms & conditions. Should I make a complaint to Banking Ombudsman?

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563 Manish Chauhan January 9, 2014 at 12:58 pm

Yes, in that case you should complain to banking ombudsman

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564 Sharmistha January 6, 2014 at 10:59 am

Just wanted to update in the above mail that I paid 40000 not 4000.

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565 Credexpert January 7, 2014 at 7:55 pm

Dear Sharmistha,

If the credit card terms and conditions does not specify anything with this regards then, as a first step you would have to inform/lodge a complaint with the credit card issuer. Only in case of no response for 1 month or unsatisfactory response would you be able to file a compliant under the Banking Ombudsman Scheme 2006.

We would suggest that you first take these initial steps as the further course of action would depend on the response of the credit crad issuer.

Regards,
Credexpert
http://www.credexpert.in

Reply

566 suriya January 12, 2014 at 1:33 pm

Standard Chartered bank sent me Credict Card Enhancement Pack without prior notice, i made more than 10 complaints to their customer care but they are not responding correctly, now they are asking me to pay Rs 8000. They are keep on increasing outstanding amount to be paid each month. They are not closing my account also, i didn’t purchase anything using that card, what to do for this..?

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567 Manish Chauhan January 14, 2014 at 12:30 pm

First, complain to RBI, Consumer court on this, and please surrender it back , I keep hearing about these practices from them !

Manish

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568 MANISH January 13, 2014 at 5:49 pm

Though we have made the complaint for failed ATM transaction as mentioned by you we haven’t recieved any response back from BO office our BO is Kanpur. More than period of 6 months have passed we have also send the reminder but no response has come. Pls. help me what should I do?

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569 Manish Chauhan January 14, 2014 at 12:09 pm

Manish

Did you put a offline complaint or online ? Also tell your bank that you are also complaining on consumer court on this !

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570 Vikas January 17, 2014 at 2:21 pm

i m totally harassed by Oriental Bank of Commerce on Pakhowal road branch, Ludhiana as they change time of lunch 1.00-2.00pm, 1.30-2.30pm & today they saying lunch is from 2.00-3.00pm even i m unable to read any instruction of timing of lunch anywhere in bank. suggest me can i make comlaint of same or not, the door is chained close not allowing anyone to enter in branch

thnks & regard

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571 Manish Chauhan January 20, 2014 at 7:05 pm

Are you saying that they do this every day for eveyrone ? Or just for you ?

You should file RTI to their manager and ask them clearly what is the LUNCH Time and when will be they open after lunch ?

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572 nisha January 24, 2014 at 6:52 pm

I had been checking this post and it is really something to see that a post created in 2011 attracts so many responses to this day. That shows the relevance of the post and the how people appreciate the effort you had put in. So first of all a big congrats and thanks to Manish for this page.

I have an issue with the Standard Chartered bank which brought me here. It was in 2005 when they transferred an amount from a duly paid bill of Manhattan Credit Card to the Standard Chartered without notice. I wasn’t even informed of the same. On follow up, they agreed to pay back, and did that after 6 months. Meanwhile the late fee and charges mounted and they claim I now owe nearly a lakh to them. Due to this my name is in CIBIL list. I had been paying back a home loan from standard charted without any defaults. And my credit history with the other banks (and even with standard chartered) had been flawless. For this single mistake from their part, I am being penalized.

I was kind of desperate and didn’t know what to do. I kept contacting the bank, but they never let me go past the call center or the recovery department. My issue had deeper roots, which they refused to look into. After gathering sufficient documents, I followed up for another 2 months and taking inspiration from your blog, i have now moved to the ombudsman. I haven’t heard from the ombudsman, but the bank called me asking for details about my complaint with the ombudsman. So I guess something is happening.

Do you think I can get my CIBIL score corrected if ombudsman considers this case? Is there any reason for them to withhold my property documents even after paying it off to the last paise only because of this issue?
Regards,
Nisha

Reply

573 Credexpert January 27, 2014 at 5:32 pm

Dear Nisha,

If the revert received from Banking Ombudsman is in your favour, then yes the bank would have to report the rectified data to the bureau. Our suggestion would be that you obtain your CIBIL credit report after the matter is resolved to check the updation of your data.

Also, if you have repaid your home loan completely then the bank cannot hold back your property papers. In short, your credit card dispute is not related to your home loan although availed from the same bank.

Regards,
Credexpert
http://www.credexpert.in

Reply

574 nisha January 31, 2014 at 7:01 pm

Thanks for the response and the clarification. I must thank you because this blog had been a major source of support in my approaching the ombudsman. And due to that, though the ombudsman has not intimated me of anything (not even of registering my complaint), I now see the bank taking action.
From the side of the bank, they called, promised action and now say that the balance is ‘zeroised’. They have also informed that they are in the process of returning my home documents and clearing the CIBIL defaulter record. But already, because of this one entry, my CIBIL score had gone down to around 640.
So I have 2 doubts now
1) Does the ombudsman have a system of informing me about its proceedings (like about when a case is registered)? Will they call me for a hearing? Or will I only see the bank taking action?
2) Will the correction by the bank take my CIBIL score back to 720+ (or whatever it should have been if this error was not made by the bank)? Or will I have to fight another battle to get my score into an acceptable bracket?
Hoping to hear from you
Regards,
Nisha

Reply

575 Credexpert February 1, 2014 at 12:46 pm

Dear Nisha,

Kindly refer the link http://www.rbi.org.in/commonman/English/scripts/againstbankfaqs.aspx to understand the process of Banking Ombudsman Scheme 2006.

Based on the judgement of Banking Ombudsman, if the bank reports the rectified data to the bureau, then yes your score would improve. It would be difficult to comment on the increase in numbers since the calculation of score also depends on the payment history, outstanding balances, credit utlisation, number of secured and unsecured loans, enquiries etc.

Once the bank has intimated you about the rectification of data in their records, provide for a period of 45 days before you validate the same by obtaining your credit report. This is because banks usually report data to the bureau on a periodical basis, which ideally is monthly.

Do ensure, that the bank reports the rectified data to all the credit bureaus of which it is a member i.e. CIBIL, Equifax and/or Experian.

Regards,
Credexpert
http://www.credexpert.in

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576 nisha February 4, 2014 at 5:46 pm

Actually I was oblivious about the other bureaus other than CIBIL! It is unfair that we must go around checking and rechecking (each time speeding 1500 + for all of them together) to find whether they have updated or not! And all these for no fault of mine! Whereas, anytime, the banks have access to these records. So they should be informing us of the updation!
Anyway thanks for the info!

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577 Manish Chauhan January 30, 2014 at 6:47 pm

Thanks for sharing your case, anyways you have filed your complain with ombudsman, as the next step you should also reach out to consumer court so that your resolution is faster .

In the meanwhile take more efforts to reach out to the bank and their offices to resolve this !

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578 K.V.SUKUMARAN February 1, 2014 at 11:48 pm

Sir, I got a term loan under the scheme of CGTMSE for machinery 24 lacks ,CC limit .5 lacs , BANK GUARANTEE TO BHEL 6 LACS ( NON FUND BASED) all the above our contribution 25 % excluded.
Even though we paid the CGTSME SERVICE charges 1.5 % of the loan amount every year regulatory we made the registered Mortgage the industry land favour to the bank.
In this regard we wish to know about the scheme details .
(01) Whether the scheme require the collateral security under the scheme ?
(02) Whether the Bank Guarantee will comes under the scheme or not ?
More over the all above we have send frequent reminders to the BRANCH MANAGER”S IRRITATING ACTIVITIES TO THIER REGINAL OFFICE & HEAD OFFICE,

In this circumstancees what shall we do now? please send us a clear reply .
Awaiting your valuable response at the earliest please.
K.V.SUKUMARAN
TRICHY
tamil nadu
mobile No

Reply

579 Manish Chauhan February 3, 2014 at 5:40 pm

I think the best thing you can do right now is file a RTI ask for these questions , so that things are legal and on the paper !

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580 VIKAS GARG February 11, 2014 at 11:00 pm

RES/ SIR/MAM,
ICICI BANK KISHANGARH EMPLPOYEE HIS NAME IS SANGRAM SINGH IS DOING MISBEHAVIOUR WITH ME .HE IS SAYING THAT I WILL FUCK UR MOTHER AND UR SISTER ,AND SAYS WHENEVER I WANT U GET MONEY OTHERWISE U CANNOT GET MONEY FROM ANY BANK AND ANY BRANCH.AND ANYONE OF UR ACCOUNT.
THIS CERCUMTANCE IS SEEN ALL OF THE STAFF OF ICICI BANK BUS STAND BRANCH AJMER ROAD KISHANGARH,AJMER.

PLZZ HELP ME BOSS.
I AM ALSO GETTING MENTALLY HARERASMENT FROM UR BANK EMPLOYEE.AND I ALSO GIVE A WRITTEN COMPLAINT TO ICICI BANK BUS STAND KISHANGARH BRANCH BUT I AM NOT HAVING ANY REPLY FROM ICICI BANK TILL DATE.

REGARDS
VIKAS GARG
KISHANGARH

Reply

581 Manish Chauhan February 14, 2014 at 4:51 pm

Hi Vikas

Take it forward to banking ombudsman and for sure this guy will be taken care of .

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582 chinnarao palla February 14, 2014 at 3:04 pm

sir,
I deposit 10000 rupees in A/C NO 20047684500 ,A/C holder name is HARICHARAN DEY,and he was getting a massege of amount credited on the same date of 31 aug 2013,but the amount was not credited till now,the amount diposited in SBI, main branch,srikakulam,branch code-0919,please help me because M/S DEY wants the same amount from me.
thank you sir

Reply

583 Manish Chauhan February 14, 2014 at 4:10 pm

This issue can be solved only by SBI , no one else . Please contact the branch or customer care

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584 Shanku Dutta February 17, 2014 at 3:23 pm

Sir,
I am Sri. Shanku Dutta , I was apply a RTI application to The Principal Public Information officer, Legal Department, United Bank of India,Kolkata-01, dated on 18.11.2013 along with application fee of Rs.10/- by Indian Postal Order SL/No- 16F 556997. In favor of The Principal Public Information officer for my account information relating to payment of Reinvestment certificate A/C no – 1960/15/97 and Reinvestment certificate A/C no-961/15/97.maintained at Siliguri Branch UBI Bank under the RTI Act.2005. After few days I received a letter Ref. H.O./LD/RIA/398/13 /2013 dated on 27 November 2013 and advise me to correspondence directly with the Regional Public Information officer. ,Siliguri North Bengal Region, I was sent letter for corresponding directly with The Regional Public Information officer. North Bengal Region. but no any reply from their region yetnow.
therefoe what shall we do now? please send us some advice.

regards
shanku Dutta

Reply

585 Manish Chauhan February 21, 2014 at 11:01 am

It has been a lot of time, now file another RTI stating the old one !

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586 Pankaj February 20, 2014 at 10:41 am

Sir,
I have issued a cheque of Rs.24630/- to party but the same was passed by my bank by Rs. 54630/- please advice.

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587 Manish Chauhan February 21, 2014 at 10:27 am

This is purely a bank mistake , assuming you did all the right things inside the cheque . What does your bank say ?

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588 Pankaj February 21, 2014 at 10:45 am

Yes, all things are correct in cheque as it was a system printed. My banker says that it is fault of the bank & branch where it was presented by party and we can do nothing. However I write a letter to my bank but no response from my bank even after 15 days.

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589 BALAJI.K.S February 25, 2014 at 4:15 pm

I have holder of BANK OF INDIA Swasthya BIma Policy Health insurance plan from bank of india. i completed 4 sucessfull years. But this year(2014) i have to pay my premium on 13.01.2014. i deposited money on 10.01.2014 for medical claim. but bank has not debited the money and policy got cancelled . unfortunately my son met with an accident and spent Rs.50000/- to treatment. bank’s are telling that i have not informed the bank while depositing.
please any one guide me what i have to do in this situation. can i file case against bank in ombudsman

Reply

590 Manish Chauhan March 3, 2014 at 10:16 am

Where did you deposit the money for mediclaim ? If you just deposited in your account, then its not like paying premium. You have to transfer it to the medical insurance . How have you been paying for all these years ?

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591 nisha March 4, 2014 at 9:27 pm

hi,
As said earlier, I had raised a complaint with the banking ombudsman. Acting to it, the standard charted bank has made my outstanding balance (undue since 2005) zero. (It is not a settlement, the bank decided to cancel all dues realizing the mistake when ombudsman interfered)
I am planning to figure out whether this has been reflected in the credit reports as well. When last checked, the status against the said account was shown as “written off”. The bank had zeroised it now and has agreed to correct it in CIBIL too. So if the bank has corrected its mistake, what should be the status?
regards,
Nisha

Reply

592 Credexpert March 6, 2014 at 11:51 am

Dear Nisha,

Could you provide further insights on what the mistake was basis which the due was brought down to “0”?

As per the information mentioned by you, the “written off” remark should be ideally removed from your credit report and a date closed should reflect against this account.

Regards,
Credexpert
http://www.credexpert.in

Reply

593 nisha March 10, 2014 at 1:24 pm

Basically, the issue was – I had 2 credit cards, the bank took an amount of Rs 900 from one towards the annual fee of the other without notifying me. The amount was taken from a correctly paid bill (bill was paid for the exact amount vide a cheque) and I wasn’t informed about the annual fee on the other. On going after them, they put it back, but it took them 6 months. During this period the deficit created in the paid bill had accumulated late charges amounting to Rs. 700 in 2005. Follow ups weren’t properly resolved and it was really hard making calls every day to the customer care, each call taking about 30-40 minutes to explain.
They didn’t inform me anything about the so called outstanding amount, not even on an annual basis till 2009. In 2009, they made a threatening call saying I must pay Rs. 26000 or they will take action. I too decided I am going to the ombudsman as I had the check number using which I had paid their last bill to the exact amount. The rest wasn’t my fault, it was theirs. Why should I pay for it??
They didn’t call me after that, and my CIBIL statement showed ‘written off’ which I mistook for its dictionary meaning – i.e. now the bank has given up and will not be asking me for money. My stance was that I wasn’t going after any one just for the sake of some cruel satisfaction. So I too dropped it there. But now, after another 5 years, they are back, asking for 95000, withholding my land papers even after I paid my mortgage loan off, and tarnishing my financial image by tht entry in CIBIL.
Since, I had taken this to the ombudsman and now the bank has made the outstanding to zero. The CIBIL clearance is yet to happen though. That is why I wanted to know wht result i should be looking forward to. Thanks for your reply, and mayI ask you, will my credit score go back to 750+ from the current 600 something if such change is made? Or has these years already damaged my score irreparably?
Regards,
Nisha

Reply

594 Credexpert March 12, 2014 at 1:06 pm

Dear Nisha,

Yes, there would be an improvement in your credit score, however we would not be able to comment on the increase since the score is calculated based on various other factors.

Also, along with the removal of the “written off” remark and the outstanding balance changing to “0”, ensure that the late payments reported under the DPD (Days past due) section is removed.

If the late payments are not removed, then the possibilities of your future loan applications being rejected would still remain.

Regards,
Credexpert
http://www.credexpert.in

Reply

595 Manish Chauhan March 12, 2014 at 9:13 pm

Wait for 40-50 days .. then check your CIBIL report once again and then check .. You status must be clear then

Reply

596 kakoli March 6, 2014 at 7:29 pm

I have a fixed deposit with KOTAK MAHINDRA BANK LTD MY S.B A/C No- 05560120011601 and vide F.D.NO. 9611213090, Rs.7,00,000/Maturity amount 7,73,007..MY FD Amount susequently deposited to the nominee Account.

Reply

597 Manish Chauhan March 12, 2014 at 6:04 pm

Question ?

Reply

598 Kartikaye Mathur March 11, 2014 at 11:14 pm

I have received a notice from the bank stating about some dues which need to be paid for settlement.
When I enquired in the branch, I was told that my account was debited by 1000 INR when there was no balance (i.e. zero balance) in my account through an ATM withdrawal transaction. For the same I received a notice for settlement.

– I requested for a statement of the above said transaction, following which I harassed by the branch manager saying that they will not provide any statements and if I do not pay the amount, It will be raised under my CIBIL history.
This transaction happened to to an error in Bank’s software, which was admitted by the branch manager.
I would like to express that I have made no such transaction and if its Bank’s mistake then why after 3 years I am being told about this incident and on top of this being harassed and asked to Pay penalty.

– Secondly to my knowledge, we cannot use an ATM of savings account when there is no balance left in the account.

Being a responsible customer and with a clean history, I am ready to pay the settlement after I am provided with a
valid proof of my transaction, which to the best of my awareness has not happened.
Moreover the branch manager accepted that it was due to some technical glitch.

It would be a great help if someone can guide me in this issue
Thanks
Kartikaye Mathur

Reply

599 Manish Chauhan March 12, 2014 at 4:22 pm

Hi Kartikaye

I think you are right here , First thing is that no CIBIL status can be updated based on a saving bank transaction , so mostly the branch manager is lying and trying to intimidate you . Next complain to banking ombudsman right now itself on this matter and if its a PSU bank , raise a RTI for this matter and ask your questions . Name the branch manager in this RTI ..

Manish

Reply

600 Kartikaye Mathut March 13, 2014 at 10:48 am

Thanks a lot Manish for your guidance.
I tried to file a complaint on RBI website and uploaded my issue. How to make sure that my complaint is recieved or raised as there is no intimation on the same.

Will really appriciate if you have some information on this.

Reply

601 Manish Chauhan March 26, 2014 at 7:55 pm

There is no fast way to do this, wait for few weeks and see if you get a reply, also try to do the same OFFLINE as well !

Reply

602 Credexpert March 13, 2014 at 10:32 am

Dear Kartikaye,

CIBIL is a credit bureau which acts as a central repository and collects, maintains, updates credit information related to all borrowers. All lending institution report this information to the bureau on a periodical basis.

The bureaus stores data related only to “credit” i.e. loans, credit cards, overdrafts etc. Savings, investments, Income tax are not credit transactions and hence are not stored by CIBIL.

Your ATM withdrawal incident would not be reported to CIBIL and hence be assured that your credit history would not be affected.

As rightly suggested by Manish, you should go ahead and file a complaint under the Banking Ombudsman Scheme 2006. Before you take this step, ensure that a complaint is first raised with the bank and only in case of unsatisfactory/no response, go ahead with Banking Ombudsman.

Regards,
Credexpert
http://www.credexpert.in

Reply

603 JACKSON April 7, 2014 at 5:51 pm

Hi Manish,

First of all, thanks a lot for this informative article.
This is very very useful information for all common people like me…

I need your inputs and guidance on an issue which I am facing with SBI.

I have a complaint to file with regard to Property Insurance which was deducted from my Maxgain loan account (SBI). They (SBI) deducted this amount after 6-7 months of my EMI gone; I never agreed for any such Property insurance with SBI at the time of Loan application; but now they are saying that this is being deducted as per sanction terms. But Bank never informed to me regarding this deduction when I signed a bunch of documents just before Loan sanctioning/the first release of my Loan amount.
Due to a situation that, I had to travel abroad the next day, I signed all documents related to Home Loan without reading any clause regarding Property Insurance at that point of time. But, the officials/documentation department of SBI did not INFORM me anything in this respect that I am also signing clause related to Property Insurance along with the other Home loan documents.
Now, even after I submitted a written letter to Branch to CANCEL this property insurance and Refund it, they are NOT doing so saying that they cannot do anything since this was there in the sanction terms.

As per my understanding, Property insurance is NOT MANDATORY for Home loans as per RBI guidelines, and it is purely the discretion of Customer to go for it or not. Bank CANNOT force the customer to take this by including this the Loan sanction terms and without informing this to Customer.

But SBI is not listening to any of my points. They have Mis-lead me and made me to sign some documents without disclosing the fact that I am also agreeing to pay the property Insurance.

Is the above complaint to be raised to Banking Ombudsman (if I had signed to agree for this deduction)??
I am still abroad, and my doubt is that: Is it possible to file this complaint Online from here? Is my physical presence required in india to further process this complaint?
Can you also send me the link where I can do this Online complaint.

Thank you very much.

Jackson

Reply

604 Manish Chauhan April 10, 2014 at 1:15 pm

Actually you are correct here to say that its not mandatory and you should not be paying, but from legal point of view, the fact that you have signed the papers means that you read it . PERIOD !

So I am not sure on what grounds, some judge will decide if you are correct or wrong .. But you should anyways put a case with Ombudsman and see what happens !

Reply

605 nithin April 8, 2014 at 3:37 pm

beware of taking Loan in ICICI bank, especially home loan, no transferency in system, ” no right nor respect for customers” beware,

most corrupt employees even top management

Reply

606 Manish Chauhan April 10, 2014 at 12:58 pm

Can you share your experience in more detail , we have had many good experience of ICICI Bank and some bad one’s !

Reply

607 lagerahonatubhai April 19, 2014 at 7:29 am

Anti-corruption movement
LOK ANDOLAN GUJARAT (SURAT)
C/o-prathna sangh, bhadra ashram, athwalines, b/h. govt. qtrs.
Near Surat district court. Surat.
Coordinators, Narendra patel (lagerahonatubhai)
M-07802050596, email- lokandolansurat@gmail.com,lagerahonatubhai@gmail.com

Legal notice-urgent-important-Show cause notice-reply within two days to avoid legal prosecutions

18/4/2014

To
All concern directors, management, authorized signatories, partners/beneficiaries/group of companies’ associated directors/executives/staff/concern, franchisees/agents/distributors etc… all person directly or indirectly of following company/website domain/portal/email id/ bank accounts/associate firms by any means of any agreement/appointment/contracts etc.

1. Vintech Shoppe Pvt. Ltd. 3rd Floor, Alay Complex, Above IDBI Bank, Parvat Patia, Surat. 0261 – 264 76 76,+91 997 893 3860, cmd@hrpbusiness.com ,customercare@hrpbusiness.com,
CIN- U52390GJ2010PTC060062, Registration Date- 30/03/2010, Registration No. 060062, Mr. Jignesh Panseriya, Vintech Shoppe Private Limited currently have 2 Active Directors / Partners: Jignesh bhai Panseriya, Ghanshyam bhai Virjibhai Panseriya,
more than 1,50,000 distributors, more than 15 depots, includes TEAM persons-HITESHBHAI DAVRA,MANSUKHBHAI KHASIYA,RAKESHBHAI S PATEL, KANTIBHAI BAJARIYA,YOGESH PANSERIYA ,PANKAJBHAI GADHIYA, BHAVESHBHAI CHAUHAN,RAKESHBHAI G. PATEL,BHARATBHAI LATHIYA ,RAMLAKHAN VERMA ,JIGNESH PANSURIYA,SANGITABEN KISHORBHAI VITTHANI,KANTIBHAI KHODABHAI BAJARIYA,REKHABEN ARVINDBHAI DHANANI,JIGNESH PANSURIYA,RAMLAKHAN VERMA ,BHARATBHAI LATHIYA ,RAKESHBHAI G. PATEL,BHAVESHBHAI CHAUHAN,PANKAJBHAI GADHIYA,YOGESH PANSERIYA,KANTIBHAI BAJARIYA,RAKESHBHAI S PATEL,MANSUKHBHAI KHASIYA,HITESHBHAI DAVRA,and Narendra Raval, (09173767140). With Group of companies-
(1) Real Estate and Land Development (Vintech Infrastructure)
(2) Health Care (Nutema Lifecare Pvt Ltd)
(3) The HRP Co-operative Credit and consumer Soc. Ltd.
(4) Hyper Mart Malls (Vintech Retails Pvt. Ltd.)
(5) HRP Franchise Concept (Network Marketing).
(6) Vintech Tours and Travels,
(7)Vintech Shoppe Pvt. Ltd. (HRP multilevel Marketing Business)
(8) Vintech Fashion
(9)Vintech times.
2. Bankers- IDBI BANK,
3. franchisee
1. Bhavesh Nandwana,Dharti general Hospital , Nr Jaher Baug ,Anand Bazar Road , una,Mobile : 9624040302
2. Bhavesh Nandvana,Dr.Varusaheb Hospital Near TrikonBaug, Una,
Mobile : 9624040302,
3. Mukesh Kukadiya,Gopnath Road, Behind Maya Petrolpump, Opp Laxmi Auto, Talaja,
Mobile : 9998480251,
4. Mansukh Khasiya,Shop No: 412 to 414
4 th Floor , Swastk Plaza ,Near Tulsi Row House , Yogi Chowk
Surat,Mobile : 9925906266,
5. Mansukh Khasiya,Shop No: 412 to 414
4 th Floor , Swastk Plaza ,Near Tulsi Row House , Yogi Chowk
Surat,
6. Mansukh Khasiya,Shop No: 412 to 414
4 th Floor , Swastk Plaza ,Near Tulsi Row House , Yogi Chowk
Surat,Mobile : 9925906266,
7. Bhavesh Chauhan, 202, Kankavati Complex, Above Bank of Baroda near S.M.C Vegetable Market, Singanpore Char Rasta to Causway,
8. Manish Loriya and Dinesh Kapuriya, Shop No 204, North Angle, 150 Foot Ring road, Near Ashta gate, Opp, Ambedkar City Busstop, Rajkot – 360004, Mobile: 9427562244
9. Rakesh S Patel, Limbadiya chokdi,Limbadiya to Khanpur Road Panchmahal,
Mobile : 9979464921
10. Bhavesh Devmurari and Kishor Ramanuj, 1st Floor Mahavir complex Opp Bus Station Palitana, Mobile: 9016756033
11. Dharmedra Bhoraniya and Dinesh Dalsaniya, shop No-103, Shivam Complex, beside sky mall, near Gandhi Garrage, Sanala road Morbi, Mobile: 9909875264,
12. Shailesh Prajapati, G/F 49, Someshar Mall, Near Modhera Circle, Mahesana-384001, Mobile: 8758609688,
13. Vijay Prajapati, G/F 49, Someshar Mall, Near Modhera Circle, Mahesana-384001,
Mobile: 9904175795,
14. Shailesh Prajapati and Vijay Prajapati, G/F 49, Someshar Mall, Near Modhera Circle, Mahesana-384001, Mobile: 9904175795,
15. Dilip Davra, 1 st Floor Om Complex, Beside MRF Showroom, Junagadh Road, Jetpur,
Mobile: 9274034142,
16. Alpesh Davra and Dilip Davra, St Bus station road, kanakiya plot opp.LIC office near jyoti Studio bulding Jetpur, Mobile: 9428225495,
17. Arvin Vataliya and Dilip Galani, 2nd Floor Goti Complex, Opp Patel Park, Ranjitsagar Road, Jamnagar, Mobile: 9537533712,
18. Devshi Chavda, and Bhimshi Chavda, 1ST FLOOR VIJAY COMPLEX, OPP KRISHNA HOTEL AT NANDANA TAKLYANPUR DIST-DWARKA, Mobile: 9913373745,
19. Pradip Mandani and Sanjay Kakadiya, Shop No-7, 1st Floor. I20 Complex, Valiya Road, Ankleshwar, Mobile: 972616660,
20. Jignesh Pansuriya, 1st Floor, Avadh Arcade, Near Radhe Hotel, Station Road, Vadiya,
Mobile: 9327130965,
21. Ramnik Bhagat(Morbi) and Rakesh G Patel and Abhay Ramani,9, GROUND FLOOR DEVRAJ MALLIN FRONT OF HAVELI, THAKKAR NAGAR , BAPUNAGAR AHMEDABAD,Mobile : 9724154433
22. Other team who associates to make website, marketing, office staff, office and resident owner who gave them rent and other all agent of upline who have made fraud happen by Ponzi scheme.
23. Agents and investors, members listed below and others till date complain and chargesheet.list of 504 stated below.
• ALPA ASHISH CHOVATIYA
• ALPESH K DAVRA
• ALPESH KARSHAN VIROLIYA
• ALPESH MOHAN NANDWANA
• AMIT C DESAI
• AMIT NANDLAL CHUDASAMA
• ANAND DEVAYAT SONARA
• ANKIT RAMESH SHELADIYA
• ANKUR RATI BHIMANI
• ARAVIND GOVIND BHORANIYA
• ARAVIND VALJI KYADA
• ARUN CHOUDHARY
• ARVIND B LIMBASIYA
• ARVIND B MAKVANA
• ARVIND KALU MANGAROLIYA
• ARVIND N VATALIYA
• ARVIND RANCHHOD BALADHA
• ASHA BHARAT RAMANI
• ASHISH VITTHAL MANGUKIYA
• ASHOK BHANU GHARDESHIYA
• ASHOK DHANJI VEKARIYA
• ASHOK GOBAR SOHALIYA
• ASHOK J DADHANIYA
• ASHOK KIKA PANWALA
• ASHOK MADHU KATHIRIYA
• ASHOK R KIDECHA
• ASHOK S BUTANI
• ASHOKN HARI PATEL
• ASHVIN BALU LAKHANI
• ASHVIN NARAN RADADIYA
• ASHVIN R SORTHIYA
• ASMITA SANJAY SHAH
• ATUL JAYANTI KATHIRIYA
• ATUL PARSOTAM BAGSARIA
• AVANIT BHARAT THUMMAR
• AVNIT P BAVISHI
• BACHU JERAM RUPAPARA
• BADRUKHIYA PRAVIN RAGHAV
• BHANULAL NANJI GEVARIYA
• BHARAT B GAJERA
• BHARAT BHIMAJI DOBARIYA
• BHARAT DHIRAJLAL RAMOLIYA
• BHARAT H KAKADIYA
• BHARAT JIVRAJ MAVANI
• BHARAT K LATHIYA
• BHARAT KADVA SAKARIYA
• BHARAT KANU THUMMAR
• BHARAT MANJI MANGUKIYA
• BHARAT SHAMBHU SAPRA
• BHARATI MAHESH PATEL
• BHARATI RAJESH SAVALIYA
• BHATUR VELA MAKWANA
• BHAVESH B DEVMURARI
• BHAVESH B DOBARIYA
• BHAVESH CHANDULAL RAJPOPAT
• BHAVESH DHANJI SOJITRA
• BHAVESH DHIRU CHAUHAN
• BHAVESH GIRDHAR MALAVIYA
• BHAVESH HARI SOJITRA
• BHAVESH HIRA MARAKANA
• BHAVESH KANJI DAVRA
• BHAVESH OGHAD KOTADIYA
• BHAVESH R NASIT
• BHAVESH VALJI DESAI
• BHIKHALAL J VORA
• BHIMSI B CHAVDA
• BHUPAT ALAJI CHAUHAN
• BIPIN KANTI DESAI
• BIPIN KARSHAN KUMBHANI
• CHAMPA BABU RAMANI
• CHANDU KARSHAN PATEL
• CHATUR PARSHOTTAM KATHIRIYA
• CHATUR R DESAI
• CHETAN B DAFADA
• CHETAN NIRMAL KALATHIYA
• CHETAN RAMESH BAJARIYA
• CHHAGAN D RATHOD
• CHHAYA RAJESH PATEL
• CHINTAN NATHALAL DHOLIYA
• CHINTAN NITIN GAJJAR
• CHIRAG JAYSUKH LAKKAD
• DALSUKH BIJAL CHAVDA
• DALSUKH NAGJI RAMOLIA
• DAXA VINOD PATEL
• DAXESH GHANSHYAM DANKHRA (HUF)
• DAYA ASHVIN SORTHIYA
• DAYA RAMESH VAMJA
• DEEPAK C THUMMAR
• DEEPAK J CHAUDHARY
• DEEPAK M KUKADIYA
• DEVSHI VEJANAND CHAVDA
• DHANSHUKH MAKOD DHAMELIYA
• DHANSUKH D KHASIYA
• DHARMANG FASHION
• DHARMENDRA A BHORANIYA
• DHARMENDRA KARAMSHI VEKARIYA
• DHARMESH ARAVIND RAMANI
• DHARMESH DEVENDRA PATEL
• DHARMESH DHIRU KACHHADIA
• DHARMESH KALU DUDHAT
• DHIRAJ PRAVINCHANDRA PATEL
• DHIRU BALU GHOGHARI
• DHIRU M DOBARIYA
• DHIRU NARAN VEKARIYA
• DHIRU P NAKRANI
• DHIRU V PANELIYA
• DILIP D GORFAD
• DILIP N THUMMAR
• DILIP ODHAVJI GALANI
• DILIP P DAVRA
• DINESH K DADHANIYA
• DINESH BHOLA BABARIYA
• DINESH J DALSANIYA
• DINESH JAGASHI JADAV
• DINESH JINA VATALIYA
• DINESH LAVJI CHOTALIYA
• DINESH M SIDAPARA
• DINESH M VACHHANI
• DINESH MOHAN DHANKESA
• DINESH SHAMJI DANKHARA
• DINESH SHIVJI PATEL
• DIPESH R PATEL
• DIVYESH RAMESH KATHIRIYA
• DULA KARSHAN SAVALIYA
• GAJERA KANTA MADHU
• GHANSHYAM B AMBLIYA
• GHANSHYAM B DANKHARA
• GHANSHYAM G VADADORIYA
• GHANSHYAM MANJI THUMMAR
• GHANSHYAM P NARIYA
• GHANSHYAM R DUDHAT
• GHANSHYAM SHAMBHU SORATHIYA
• GHANSHYAM V PANSERIYA
• GIRDHAR L RUPAPARA
• GITA R RANSARIA
• GOPAL K PIPLIYA
• GORDHAN HARI VARIYA
• GORDHAN M SAVANI
• GOVIND GANESH KAPADI
• HARDIK CHADU HARIYANI
• HARESH K DUDHAT
• HARESH SHAMBHU BHIMANI
• HARESH TULSI BHINGRADIYA
• HARISH VINOD PATEL
• HARSHA ARVIND PATEL
• HARSHAD AMRUTLAL MUNGAL
• HASHMUKH PRAJAPATI
• HASMUKH BHIKHU GADHIYA
• HASMUKH BHIMAJI RATHOD
• HASMUKH NARAN DHAKECHA
• HASMUKH POPAT VARSADA
• HEMANT SHANU PATEL
• HIGHTECH ENTERPRISE
• HIMMAT P MAVANI
• HIMU LALJI PARMAR
• HIRPARA HINA BHARAT
• HITENDRA ARJAN GORASIYA
• HITESH DEVARAJ MANIYA
• HITESH DEVSHI KHOKHAR
• HITESH DUNGARSHI ITALIYA
• HITESH J MANIYA
• HITESH K SAVALIYA
• HITESH KANJI DAVRA
• HITESH MANASUKH DOBARIYA
• ILA ARVIND BALADHA
• JAGDISH HARJI PATEL
• JAGDISH LASHKAR JADAV
• JAGDISH NANJI DOBARIYA
• JAGDISH RAGHAV SHEKHADA
• JAGDISH T GONDLIYA
• JAGRUTI BHAVESH MARKANA
• JAGRUTI VIKRAM DAMANI
• JANAK SHAMBHU VADADORIYA
• JANTILAL VASTA SARDHARA
• JATIN A NAGAR
• JAYANTI POLA LUNAGARIYA
• JAYANTI R ROKAD
• JAYESH BABU VAGHASIYA
• JAYESH DILU PARMAR
• JAYESH MANU PATEL
• JAYESH PRAVIN KUNJADIYA
• JAYKISHAN THAKARSHI LATHIYA
• JAYOTSANA HARESH BHINGARADIYA
• JAYSHREE LALIT VORA
• JAYSHUKH D KHASIYA
• JAYSUKH JASMAT VORA
• JAYSUKH M RAVAT
• JEKISHAN NATHU MISTRY
• JIGNESH BACHU RUPAPRA
• JIGNESH H DHAMELIYA
• JIGNESH KARAMSHI GABANI
• JIGNESH M RAMANI
• JIGNESH R PANSURIYA
• JITENDRA VASHRAM PANSERIYA
• JITESH P PATEL
• JOSANA RAJESH MARAKANA
• JYOTSANA N GAJERA
• JYOTSANA VIREN PATEL
• JYOTSNA JAGADISH HARKHANI
• KAILASH LAXMAN KAPADIYA
• KAILASH M KHASIYA
• KAILASH SAVJI SORATHIA
• KAKADIYA ASHVIN H
• KALPESH H VAGDIYA
• KALPESH MANI ASODARIYA
• KAMLESH K GODHANI
• KAMLESH PRAGJI JOGANI
• KAMLESH RAMANLAL PATEL
• KANTI KHODA BAJARIYA
• KANTI V SUHAGIYA
• KANTILAL B BHESDADIYA
• KANU B NAGAR
• KAPADIYA SURESH VALLABHB HAI
• KAPIL N THUMMAR
• KARAN ARVIND PATEL
• KARSHAN KANA AHIR
• KESHAV PARSOTAM MALANI
• KETAN V CHOTALIYA
• KHIMJI P GAJERA
• KHODIDAS M VAGHASIYA
• KHOKHARIYA MAYUR P
• KIRIT DAYA PANSERIYA
• KIRIT DHIRU DESAI
• KIRTI VALJI RANIGA
• KISHOR A PATEL
• KISHOR B AMBALIYA
• KISHOR BIJAL CHAVDA
• KISHOR H RAMANUJ
• KISHOR JERAM MONPARA
• KISHOR JIVRAJ RANAPARIYA
• KISHOR K DHAMELIYA
• KISHOR KANTILAL GODHETRA
• KISHOR M SHINGALA
• KISHOR N THUMMAR
• KISHOR P DANKHRA
• KISHOR VITTHAL VITTHANI
• KOMAL S BORADA
• KRUNAL NARESH PATOLIYA
• KUMBHANI NIKUL
• KURJI KALYAN PARMAR
• LABHU DHIRU GHOGHARI
• LADU NANJI SAVANI
• LALIT R BHALALA
• LALJI BHOJA BODAR
• LASHKAR P DONDA
• LIMBA NANU MALANI
• MADHAV KARSHAN BHAYANI
• MADHU BHARAT MANGUKIYA
• MADHU G DANKHARA
• MAGAN DEVASHI VEKARIYA
• MAHADEV G BHORANIYA
• MAHANT SHASHIKANT
• MAHAVIRSINH BATUKBHA VADHER
• MAHENDR VRAJLAL BHABARIYA
• MAHENDRA D SUDANI
• MAHENDRA M RAMANI
• MAHESH D CHAUHAN
• MAHESH DHANJI VEKARIYA
• MAHESH MAGAN PATEL
• MAHESH P VAGHANI
• MAHESH R PANDYA
• MAHESH SOMA PATEL
• MAHESH VALLABH VORA
• MALTI PRADHYUMAN MAHETA
• MANDANI PRADIP GOVIND
• MANGU D PATEL
• MANHAR A GADHAVI
• MANISH ARJAN DHAMELIYA
• MANISH KHIMJI GHORI
• MANISH P KATHIRIYA
• MANJULA MADHU PANSERIYA
• MANJULA NATHALAL DHOLIYA
• MANOJ BACHU MARAKANA
• MANOJ DEVRAJ KHUNT
• MANSUKH B MER
• MANSUKH KANJI RABADIYA
• MANSUKH N GAJERA
• MANSUKH SONDA GOHIL
• MANUPRASAD P PANCHAL
• MAYUR DINESH PATEL
• MEETA PARSHOTAM MANDANKA
• MEHUL ASHOK UPADHYAY
• MILAN RATI SAVALIYA
• MINA A VATALIYA
• MINA M PATEL
• MINAL V GOHIL
• MRUGESH VITHAL PATEL
• MUKESH B BHALALA
• MUKESH BHIKHU MOVALIYA
• MUKESH G KUKADIYA
• MUKESH R TALA
• MUKESH RAJA SORATHIYA
• MUKESH RAM KASOTIYA
• MUKESH VELJI AKHAJA
• NAITIK V CHOTALIYA
• NAKUL K GODHETRA
• NALIN V GAJERA
• NARESH B BHINGRADIYA
• NARESH K JAGANI
• NARESH K PATEL
• NARESH RAMJI FEFAR
• NARMADA JETHALAL PATEL
• NARNIA RAJESH SHIVA
• NAROTTAM P VARIYA
• NARSHI MOHAN DANKHRA
• NARSINH LEBJI PATEL
• NATHALAL VALJI DHOLIYA
• NAVINCHANDRA BUDHIYA CHAUDARI
• NAYANA GHANSHYAM TAVETHIA
• NAYNA B KAKDIYA
• NAYNA JITENDRA PANSHERIA
• NILESH ASHOK KULKARNI
• NILESH BALU VIRADIYA
• NILESH H PATEL
• NILESH KANTI PATEL
• NILESH RAMANLAL PATEL
• NIRU BHARAT MANIYA
• NITIN BHARAT BHANDERI
• NITIN D NAKRANI
• NITIN GHUSA BHUVA
• NITIN GOVIND MANDANI
• OGHAD GHUSA KOTADIYA
• OMSAI ENTERPRISE
• PANKAJ D GADHIYA
• PANKAJ K DANKHARA
• PARAS RAMESH PANDHI
• PARAVIN C BHIMANI
• PARESH PRAVINCHANDRA MODI
• PARESH R PATEL
• PARESH S GONDALIYA
• PARESH V KALSARIYA
• PARESH V VEKARIYA
• PARMAR MIHIR BHUPAT
• PARUL D DANKHARA
• PATEL BABULAL LAKHAMSHI
• PATEL JAGDISH RAMANLAL
• PATEL SAILESH B
• PATEL SANGITA CHHAGAN
• PIYUSH BHIKHA VORA
• PRABHU BABU PATEL
• PRADIP P VARIYA
• PRAFUL D SHELADIYA
• PRAFUL K NAKRANI
• PRAGNESH DHIRU AKBARI
• PRAKASH AMRUTLAL JOSHI
• PRAKASH BHARAT LATHIYA
• PRAKASH C AGHARA
• PRAKASH CHHAGANLAL PORIYA
• PRAVIN BABU PAGHDAL
• PRAVIN BHAGVAN SINOJIYA
• PRAVIN BHIKHA KAPADIYA
• PRAVIN H PANSHERIYA
• PRAVIN J BALAR
• PRAVIN K BHINGRADIYA
• PRAVIN RAMJI GONDALIYA
• PRAVIN SHBHU PETHANI
• PRAVIN VALLABH KAKLOTAR
• PRAVIN VASHRAM MORADIYA
• PRIMESH VITHAL MANIYA
• PRVIN S PATEL
• RAGHAV LAXMAN PAGHDAL
• RAJESH B DHAMELIYA
• RAJESH BABU SAVALIYA
• RAJESH BALU MEGHANI
• RAJESH CHANDULAL RAJPOPAT
• RAJESH H KATHIRIYA
• RAJESH HARI SHINGALA
• RAJESH HIRA MARAKANA
• RAJESH M SIDPRA
• RAJESH MULJI RAMANI
• RAJESH POPAT HIRAPARA
• RAJESH POPAT KATHIRIYA
• RAJESH R HIRAPARA
• RAJESH RAGHAV SHEKHADA
• RAJNI AMRUTLAL PATEL
• RAJNIKANT M PIPRAVA
• RAJU DEVASHI KHOKHAR
• RAJU KURJI JADWANI
• RAJU MADHA GHORI
• RAKESH KESHAV PRAJAPATI
• RAKESH S PATEL
• RAM MERAMANA BHOCHIA
• RAMANI ABHAY NANJI
• RAMESH BHUTA MARKANA
• RAMESH GANESH KUKADIYA
• RAMESH GHUSHA BHUVA
• RAMESH KANJI THUMMAR
• RAMESH L PANSURIYA
• RAMESH N HIRPARA
• RAMESH NARASI VATALIYA
• RAMESH VALLABH BHIKADIYA
• RAMESH VIRJI NAKUM
• RAMLAKHAN K VERMA
• RAMNIK M PATEL
• RASHILA A SANGHANI
• RASHILA GOVIND VATALIYA
• RASIK DHIRU NAKARANI
• RASIK V SURANI
• RASILA RAMESH PATOLIYA
• RATILAL B BHADAJA
• RATILAL RAMJI RATHOD
• RAVI PRAHLAD PRAJAPATI
• RAVINDRA MANSUKH VAGHASIYA
• RAVJI MOTI PATEL
• REENA G VERMA
• RUPESH RAVJI PATEL
• RUSHITA HIRA VAGHASIYA
• SAGAR GHANSHYAM TAVETHIA
• SAIYAD MAHAMANDASAKIB MUSTUFHUSEN
• SALIM SADRUDDIN MERCHANT
• SAMIR DINESH PATEL
• SANDIP RAMESH THUMMAR
• SANGITA D BHUVA
• SANGITA KISHOR VITTHANI
• SANGITA N BHINGRADIYA
• SANGITA R PATEL
• SANJAY ARAJAN RAKHOLIYA
• SANJAY ARVIND SHAH
• SANJAY CHANDU VAGHASIYA
• SANJAY DHANJI SONDAGAR
• SANJAY HASMUKHLAL MODI
• SANJAY J KAKADIYA
• SANJAY JEKISHAN PATEL
• SANJAY JETHA SANGHANI
• SANJAY K JAGANI
• SANJAY K SAVALIYA
• SANJAY K THUMAR
• SANJAY NAGJI KHUNT
• SANJAY POPAT KATHIRIYA
• SANJAY SHANTI TANK
• SANJAY THAKOR TAILOR
• SANJAY TRIKAM BORDA
• SANJAY VITTHAL MALVIYA
• SAROJ DINESH SIDAPARA
• SAVJI B DOBARIYA
• SHAILESH B GAJERA
• SHAILESH BALU VIRADIYA
• SHAILESH C PANARA
• SHAILESH D GADHIYA
• SHAILESH H PATEL
• SHAILESH JINA NASIT
• SHAILESH KANJI PATEL
• SHAILESH NAGJI THUMMR
• SHAILESH PRAJAPATI
• SHAMJI JINA BARAIYA
• SHANKAR L PATEL
• SHANTI KURJI PARMAR
• SHANTI LAKHA VALA
• SHILPA DILIP SORATHIYA
• SHILPA J DHAMELIYA
• SHILPA PRAKASH KAKANI
• SHREERAJ FASHION
• SONAL AMIT SHELIYA
• SUBHAS JIVA NANDWANA
• SUDHIR BACHU TALA
• SUNIL HANSRAJ PATEL
• SUNIL KARSHAN SAKADASARIYA
• SUNIL PRASAD A KUSHWAHA
• SURESH BALU FINDOLIYA
• SURESH DHIRU JAVIYA
• SURESH JINA PADSHALA
• SURESH VIRA RADHOD
• TEJAS KISHOR JARIWALA
• THAKARSHI JERAM RUPAPRA
• TULSIDAS H PATEL
• TUSHAR RAMESH KHANESA
• UMESH BABU KHACHARIYA
• URMILA M NAROLA
• VAGHASIYA RAJESH GORDHAN
• VAJU MOHAN PAMBHAR
• VAJU VIRAJI CHOTALIYA
• VALLABH K KUKADIYA
• VALLABH KACHARA VAGHASIYA
• VALLABH M BHADIYADRA
• VALLABH VASHRAM PANSHERIA
• VALLABHA J PATOLIYA
• VANDANA SANJAY SHELADIYA
• VANMALI JIVAN KAKLOTAR
• VASANT LAKHA BAMBHANIYA
• VASANTRAY B GONDALIA
• VIJAY BHIKHA PRAJAPATI
• VIJAY GANDA PRAJAPATI
• VIJAY K SONDAGAR
• VIJAY KALU SAVALIYA
• VIJAY M MANDAVIA
• VIJAY VITHTHAL SANGANI
• VIJYA VASANT BAMBHANIYA
• VILAS RAJESH RAMANI
• VINA D PATEL
• VINU N SAVALIYA
• VIPUL BABULAL PATEL
• VIPUL H VAGDIYA
• VIPUL K KHASIYA
• VIPUL RANCHHOD VATALIYA
• VIPUL TULSHI BELADIYA
• VIRA KODAR PATEL
• VIRAL BIJAL CHAVDA
• VISHAL NAVINCHNDRA MITHAIWALA
• VRAJLAL RANCHHOD DHOLARIYA
• YOGESH BHASKAR DHAMELIYA
• YOGESH DIPAK LADVA
• YOGESH G PANSERIYA
• YOGESH LALSANKAR PANDIT
• YOGESH R PAGHDAL

Subject-show cause notice- why not legal prosecution and other complains to higher authorities made against you all above stated and all concern persons/business entities ,for different allegations made by citizens/members?. Reply and present your part (with necessary proofs/documents/records) by meeting with us within two day to avoid further legal actions.

Gentlemen,
We are non-government, nonpolitical organization of Gujarat, who are fighting for different issues like human right violations, corruption, public fund misuse, power abuse, exploitations etc.
We have received complain from Different witnesses and innocent citizens with appropriate proofs who were been cheated by Ponzi scheme run jointly by above listed person and on said proofs, we hereby notify you for allegations under frame to charge against your all concern above stated persons/business entities.
we had no other way left to make issue show cause notice subject to matter which is highly effective to Indian business system and morals, ideals and established principles.so please clear at this stage and don’t take said show cause notice otherwise way and cooperate to disclose maximum details you can to satisfy us to avoid any legal further action or disclosure of said notice and follow-ups.
As a part of Natural justice principle we must heard your part and check your documents before allegation legally, so hereby you are informed, noticed and issued show cause notice to be replied within a two days written as well as personally to check your presentations by calling on m-07802050596 or by email- lagerahonatubhai@gmail.com, lokandolansurat@gmail.com, at Prathna sangh, athwa lines, surat hall.
You are running your Ponzi scheme under following and other business plan like as under- (as stated on website and literature)
Business Plans
You can develop your business just in 425 Rs.
If you make 15 PV left: 15 PV right in 45 days, you will be owner of 1 loyalty unit.
Then you will be liable to get income as per loyalty unit which depends on company’s monthly turnover.
If you are not interested to make 15 PV left : 15 PV right , you can enter in our business by investing with any one of our franchisee package which are mentioned below:

Franchisee Package Product Value Loyalty Unit Package P.V.
425 Life Time 25 % Discount 0 1
11215 13800 1 31
21615 25875 3 63
41135 52200 7 127
78695 102600 15 255
153815 213750 31 511
304055 431250 63 1023
604535 862500 127 2047

The regular interaction and association with leader will lead willingness to customer to join the business for benefits.
You can buy any of the package mentioned above and become franchisee of HRP.
Along with the product package you will be given a SMART CARD issued by Company.
The value of the product will be forwarded to the smart card given to you.You can use this balance amount to buy any product of Nutema Life Care Pvt. Ltd. throughout your life, from any of our franchisee outlet or online .
Balance of the product value will be used only to purchase product, it will not be transferred to cash.
While purchasing product through smart card if there is no sufficient balance then you have to pay through cash. 25% discount will be given on cash purchase for lifetime…

SALES COMMISSION
Sales commission is released weekly and its account is cleared on weekly basis.
Sales commission is calculated on weekly product sale ,1 PV left : 1 PV right = Rs. 50
Sales commission will be given only once on every sale of product.
Counting of sales commission will be done from Thursday to Wednesday and cheque will be released every Saturday.
Maximum ceiling of weekly commission is Rs. 5000. If the sale commission is less than Rs. 1000 then cheque will not be issued and balance will be directly transferred to the smart card.
Commission amount can be withdrawn from any of our branch as Franchisee using your smart card.
TDS as per Government rule and 10 % admin charge will be deducted from your sales commission.

LOYALTY UNIT INCOME

Loyalty unit income is based on follows:
(Company’s Monthly Turnover *5%) / Loyalty Unit Achievers.

Commission based on loyalty unit will be released on every fourth Wednesday of the month and its cheque will be issued on following Monday.
Our every franchisee gets this Loyalty income which is also known as Honesty income or Ajivan Income.
As this income depends on company’s monthly turnover hence it will not be a fixed or guaranteed income and also not possible to say the exact commission amount of Loyalty unit. It will be provided to the Franchisee throughout the life time, in absence of Franchisee, income will be continued to register Nominee till the total reimbursement of per ID reaches Rs. 72000 from starting.
TDS as per Government rule and 10 % admin charge will be deducted from your Loyalty unit commission.

Main allegations are stated in brief as follows.
1. Your business modes operand was similar to PONZI schem, MLM, money circulation etc companies which are under legal prosecution.
2. You have motivated black money to generate by without pancard membership to maximum members/distributors/agents etc.
3. You have to deduct 20% TDS deposited in government nor advance payment made. As per written promises you have not distributed return to member registered in your company click4future company. Your payments are irregular, and your website is fake registered and collected in said bank .now a days your website has blocked some member and not replying them and not given their money back with return.
4. You have made constant policy, rules, and scheme change
GROUP has committed all types of violations –
1. Banking regulations
2. Multi-level marketing (MLM) scheme, money circulation act, under Section 2(c), 3 of the Prize Chits and Money Circulation Schemes Banning Act 1978
3. Foreign Exchange rules violation under FERA (to be checked)
4. Viollations of provisions of Companies Act
5. Cheating & fraud under IPC Sections 34, 120(b), 406 and 420, Section 511 of IPC
6. Bypassing of regulatory system, KYC norms, co-operative societies act, SEBI, RBI, Company law boards and statutory controls under investor protection act etc
7. Other violations like Anti- Money Laundering (AML) / Combating of Financing of Terrorism (CFT) Standards (to be checked)
8.other violations of consumer protection rights, income tax, labor act,PF act, ESI act, Insurance act and other international laws, financial controls and directions laid by international justice court, cyber laws, privacy laws, human right violations, reserve fund norms of co-operative acts etc.
8. Committed income opportunity fraud which also violates consumer protection provisions. income opportunity’ racketeers has hide their intentions psychologically, and financially, abusive criminal objectives behind legally-registered, privately-owned, limited-liability, commercial-companies The racketeers behind these counterfeit corporate structures have obviously got their agents to make false declarations to the citizens and legal statutory bodies.as to their actual purpose. ‘Income opportunity fraud is personal violation. Although there is no outward physical injury, certain victims have described the betrayal they felt, as the psychological equivalent of rape. Whilst a few victims have sought the help of mental health professionals or advocacy groups, most have suffered alone. Psychological effects of income opportunity fraud are like, Income opportunity fraud victims’ trust in their own judgment, and their trust in others, has often been destroyed. They generally cannot seek the support of family members or friends, because family members and friends often have been exploited at the victims’ instigation, producing increased feelings of guilt and self-blame.
Income opportunity fraud often leads to the different feelings or emotional reactions amongst its victims are shame, embarrassment and guilt the sense that the victim contributed to his/her own, or to others’, victimization
self-doubt, shock, disbelief ,societal condemnation and indifference (produced by the attitude that victims merit what they got as a result of their own greed and stupidity), isolation (victims suffer in silence rather than risking alienation and blame from family members and friends),anger, resentment and a sense of betrayal toward the recruiter for taking advantage of the recruit, frustration with criminal justice system, fear for the victims’ financial security, increased concern about victims’ personal safety and well-being, or that of victims’ families. The financial cost of income opportunity fraud can be evaluated. However, less easily measured, and perhaps the most devastating cost of all, has been the emotional impact of this crime on many of its victims. Such harm is often the result of the victims’ loss of the financial security, family home, previous social contacts including marriage partners and relatives, business/ employment/ career, Inheritance, retirement or other savings, professional or personal credibility, mental health professionals cannot analyses emotional harm caused by violent crime. And results in fear/terror: powerlessness, tress, increased blood pressure and heart rate, hyperventilation, panic, inability to eat or sleep, loss of enjoyment of daily activities,Depression,Short-term effects on income opportunity fraud victims have included preoccupation with the crime (thinking and talking about it constantly, replaying the crime, wondering what could have been done differently, etc.) inability to concentrate or perform simple mental tasks, concern that other people will blame victims for what has happened, increased strain on personal relationships (divorce or withdrawal of support),In extreme cases, income opportunity fraud has led some victims to attempt, or to commit, suicide.NGOs and government agencies that help crime victims have not reported significant levels of income opportunity fraud victims, in part because the victims themselves are often too embarrassed to come forward. Many feel they have only themselves to blame when, in reality, it has been gangs of calculating and skilled confidence tricksters who have been to blame for these widespread criminal acts. Although income opportunity fraud victims are not alone, they often suffer their losses alone and in silence. Shame, guilt, embarrassment, and disbelief are among the reasons explaining why only a low percentage of fraud victims overall make any form of complaint to law enforcement. However, the percentage of income opportunity fraud victims who have complained, is far lower. Some income opportunity fraud victims experience such high level of shame or fear about the loss of personal and professional respect and credibility that they choose not to disclose their victimization to anyone, including family members, friends and professional colleagues. Many consider their losses are not large enough to report. They chose not to get involved, believing that law enforcement agencies will not take the crime seriously, or believing that nothing will result from reporting the crime. Sadly, this is often the case. Income opportunity fraud victims can fear confronting the person(s) who defrauded them. They also can fear other peoples’ judgmental attitudes towards a public disclosure, particularly when they have not even told anyone close to them that they were the victim of a crime.
9. Knowingly disclosed information and manipulated right information to cheat mass of people by organized group. No tangible assets of the Company could be seen, Balance sheet, profit & loss account – nothing is available, the so-called business, on-line business is nothing but dubious one. In such a short period, Company says it has created lakhs of
members and get crores of rupees investment/turnover. Opening accounts of the multi-level marketing distributors/
agents/franchisee etc and trading agencies dealing with MLM etc.
Especially, strict compliance with KYC and AML guidelines contained in
circulars issued by RBI not implemented.
• Representatives of the above firms had opened accounts at various
bank branches at different locations in the country and numerous small
cash deposits were being made in those accounts. The firms and their
agents had reportedly promised very high returns on deposits and lured
common people to part with funds in the name of certain investment/
deposit schemes. These funds, running into crores of rupees, were
being pooled at the Principal Accounts of the MLM firms and the funds
were eventually flowing out of those Principal Accounts for purposes
apparently illegal or highly risky. These firms had managed to get
very large number of cheque books issued from the banks .The small
depositors were depositing the money in the accounts of MLMs at places
far away from the places where the accounts were actually opened which
was facilitated by Core Banking Solution (CBS) offered by the banks.
Since the operations of the firms are essentially deposit taking
activities involving unusually high returns, the ongoing repayments of
interest and deposit amounts in respect of existing deposits would
depend on continuous and uninterrupted flow of fresh deposits with
increasing volumes.
• As per written promises you have not distributed 30% of company
turnover amount as reward and not paid, irregular, offline and without
and tax deduction or tax paid product/payment given.You have made
constant policy, rules, and scheme change and like minimum of 10% of
payout would need to be redeemed under Re-purchase and subject to a
maximum points in a calendar month. Added and which effected
original scheme on which you have promised income to your distributors
and Distribution ship is valid for one year (from date of activation).
The renewal of the distribution ship would be done as per company
policy said norms were not considered in first membership terms. The
company reserves the right to alter/change the business plan, rates,
prices and charges or terms and conditions. Notice of such change
shall be deemed to have been given and received by independent
Distributor with the same being mentioned in the Website. Independent
Distributor agrees to it and would abide by such changes and
undertakes complete responsibility to stay abreast of such
developments communicated in such fashion. But in said case said above
stated group has violated it by without consent and without informing
before a month time nor get distributors taken in confidence for
acceptance. Total remake is not allowed. Minor changes can be considered
in this norm. Frequency of product promotion and the reward points
associated to each promotion would be decided by your companies and societies mentioned but no clear strategy announced on which base it is
implemented. said opponent were running scheme, and members were registered and scheme is for the making of quick or easy money on any event or contingency relative or applicable to the enrolment of members into the scheme or a scheme for the receipt of any money or valuable thing as the consideration for a promise to pay money on any event or
contingency relative or applicable to the enrolment of members into
the scheme. One must get enrolled into the scheme
to join others into the scheme for commissions. Huge income is
promised by the company within a short span of time. The scheme of the company is Binary scheme. Binary scheme means one person has to enroll two persons and again these two persons have to enroll two persons each and again these four persons have to enroll two persons each and this chain continues endlessly. As the network and chain of members get extended, the upline members will get more commissions. It is promised by the company that the commission is paid not only on the personal efforts of joining members into its scheme but also on
the efforts of joining new members into the scheme.
It is promised by the company that the commission is paid not only
on the personal efforts of joining members into its scheme but also on
the efforts of joining new members into the scheme.
The promoters of the scheme very well knew that it is certain that
the scheme was impracticable and unworkable making tall promises and
for the benefit of very few who have joined the scheme at the initial
stage. If each person keep on enrolling two persons, at the 15th or
18th level all the Indian population and at the 24th level all the
World population will become the members of the company and there
would be no member left to join/enroll into the scheme of new members
by the already existing members. This will result in heavy loss of
money of the enrolled members. The scheme will collapse under its own
weight. Because of misrepresentation and deceptive words, lakhs of people have joined into the scheme of the company all over India and the company got quick and easy money of crores of by cheating and looting all these lakhs of people.

We think to file your case against different government and police but
as a part of natural justice system we are oblige to give you an
opportunities to present your case with supporting documents. These
above stated points are just sake of allegation which are not proved
and made on base of assumption and oral complains of few members who have paid money in your scheme.
Hope to have positive reply with necessary proofs which can be
considered for taking next step decisions.
Witnesses and others has approached us we have list of person has been cheated by your scheme. If within 48 hours of email received we has to file criminal offense against all involved in scam by running fake website and Ponzi scheme and make complain to arrest you and all involve with all your family members till your arrestment with seizure of all your properties, bank account and passport and investment made etc.
We hope to call me immediately after receiving this email.
For lok andolan Gujarat

Narendra m patel
Coordinator, Surat m-07802050596.

We can complain with Subject- – approximate- more than 1000 crore fraud, heavy government tax theft and cheating of Indian citizens-register first information report (FIR) against said group and associated persons for biggest financial scandal, fraud by MLM (multilevel marketing) scheme of income opportunity fraud whose modus operandi is similar to different disclosed scam. Make Arrestment of concern person with bank account /web site/email/mobiles, passport, property, computers /data/ records etc. sealing, seizure and sent for forensic laboratories for further investigation and make official announcement to all citizens of India to come forward to register witness with promises to keep them confidentially, undisclosed and record their statements under Crop 164, magisterial inquiry proceedings under sealed cover.
We can complain to Police commissioner, Surat with Note-Copy of this complain forwarded to list attached officials directly with specific request of immediate issues necessary instruction to surat police commissioner as main center of crime is surat, so take immediate legal preliminary action of registering complain and start proceeding and requested parallel to form committee of intellectual officers from all following department to make detail inquiry jointly with videography and then request to president of India to issue necessary order to have detail probe by central beauro of investigation or local through. With request that Public interest would be adversely affected if the said group is allowed to carry on its business any further. For applicable suo-motu legal action to all concern designated agency/authorities/officers/public servants with request to ascertain the identity of the complainant/applicant/witnesses/victims etc under “Whistle-Blowers” Resolution, act, provisions, rules, acts etc. We can also complain to followings
Central Bureau of Investigation (CBI)
http://www.cbi.gov.in

2. Government of India
http://www.india.gov.in

3. Ministry of Home Affairs
http://www.mha.nic.in

4. Bureau of Police Research and Development (BPR&D)
http://www.bprd.gov.in/

5. National Crime Records Bureau
http://www.ncrb.nic.in

6. Central Forensic Science Laboratory
http://www.cbi.gov.in/cfsl/about.htm

7. Gujarat Forensic Science University
http://www.gfsu.edu.in

8. INTERPOL
http://www.interpol.int

9. DoPT
http://www.persmin.nic.in

And To
1. Central registrar multi state co-operative societies
2. SEBI
3. Central vigilance commissioner,
4. Reserve bank of India
5. Company law board
6. Company registrar
7. All State registrar of co-operative societies
8. Central investigation beauro
9. Ministry of agriculture and co-operation
10. All state director general of police
11. All state vigilance commission
12. All state anti-corruption beauro
13. All district police superintendent or police commissioner
14. All state’s all district collector
15. All state chief secretaries
16. All state Lokayukt
17. All state governor
18. All state finance minister
19. All state chief minister
20. Supreme court of India
21. All state high court registrar
22. National human right protection commission
23. All state human right protection commission
24. All state district principal judge
25. All state’s all district collector
26. Central information commissioner
27. All state information commissioners
28. Chief income tax commissioners
29. Chief provident fund commissioner
30. Chief labor commissioners
31. All branch managers of all involved bank where opponents accounts, or through any transaction happens
32. National women commission
33. All state women commission
34. All state police complain authorities
35. All companies and societies registrar
36. All rti activist,NGO,investor protections,vigilance officers,
37. All consumer protection right
38. Broad casting beauro
39. Registrar of publication
40. Media
41. All MP, All MLA of all state
42. All redressal of public grievances authorities
43. Nodal Public Grievance Officers

Reply

608 Manish Hansaliya April 29, 2014 at 2:49 pm

SBI BANK (A/C no – 12345678910123) CHEQUE AMOUNT Rs.10000/- DEPOSITED IN TO IDBI BANK (A/C no – 9876543210123).
WHEN IDBI SCROLL/SCAN MY CHEQUE Rs.10000/- DEDUCTED FROM MY SBI BALANCE.
BUT THIS DEDUCTED AMOUNT NOT CREDITED IN TO IDBI BANK AND IDBI GIVE ME A MEMO WHICH FORWARDED BY SBI INSUFFICIENT BALANCE.
SO IDBI SAYS THIS AMOUNT WE RETURN TO SBI WITH PAY ORDER NUMBER 412 AGAINST SBI CCPC AHMADABAD BRANCH.
TILL DATE NOT CREDITED MY DEDUCTED AMOUNT Rs.10000/- ANY OF ACCOUNT SBI OR IDBI BANK.
AND BOTH OF BANK ARE SAYS WE ARE NOT RESPONSIBLE FOR MY DEDUCTED AMOUNT.
i give written complaint to SBI on date – 05/03/2013
and i give written complaint to IDBI on date 12/03/2013.
There was balance of Rs.15,716/- in my SBI account, I issued a Cheque of
Rs.10,000/- from this account also deduct Rs.10000/- from SBI account.but not credited in to IDBI. And received the noticed me the memo that there is insufficient balance in your account.IDBI scroll/scan my cheque more than four time without single time inform me every reject memo IDBI deduct rejection charge on me as a penalty of Rs. 240/-.

after send mail to – cgmcsd@rbi.org.inr
So yesterday received call from SBI please give the number of your IDBI bank
but IDBI any of person are not ready to talk with SBI.
and lastly IDBI says we are deposited your amount Rs.10000/- in to your IDBI account with in two days of working.

MY QUESTION IS IN THIS ABOVE MATTER.
CAN I ASK FOR COMPENSATION CHARGE FROM IDBI BANK?
what kind of action taken on IDBI Bank.

Regards,
Manish Patel
Rajkot

Reply

609 Manish Chauhan April 29, 2014 at 8:29 pm

Yes, if it has impacted you very severely , then you can demand a compensation, file a complaint with banking ombudsman

Reply

610 magesh May 10, 2014 at 1:27 am

hi manish,
i am a partner of a firm called siva blue metals, tuticorin (tamil nadu). i have unused company cc a/c in icici bank for more than 2 yrs. actually i forgot about the account. my company do have some term loan taken from icici bank but doesnt have anything to do with this cc a/c. since they gave term loan for machineries they requested us to open a bank a/c. actually the problem is i manitained a balance 0f rs 10000/- in the a/c for all these days. now in april’ 14 they have debited the amount saying some charge for non transaction and send us a statement today. they never informed us about the charge before doing so and i wanted to know is there any provision for them to do so. if not what step should i take legally. i wanted to take them to court is that possible.

Reply

611 Manish Chauhan May 19, 2014 at 1:37 pm

There is no provision on your end. Its all there in company rules and no bank tells you each and every small detail like this . I am not sure if you can do anything here . .

Reply

612 Credexpert May 19, 2014 at 4:21 pm

Dear Magesh,

Firstly, go through the form signed by you while opening the account. The charges for dormant accounts should be mentioned in there.

Also, the bank would not inform consumers when such charges are deducted, as they have already been informed and accepted by you. We do not think much can be done in this case.

Regards,
Credexpert
http://www.credexpert.in

Reply

613 magesh June 13, 2014 at 8:22 pm

thank you for ur reply guys

Reply

614 Dr. Pradeep Khedkar May 22, 2014 at 5:28 pm

Hi Manish,

I need your advise on this.

I had Home loan account maintained since 2006 in Chinchwad Pune Branch of SBI–Home Loan Account No–1089419602.
I had Savings account also connected to Home loan account—10894017750.
In 2013 I got 12.69 Lacks Loan from SBI Chinchwad (Approved from RACPC Wakdewadi Branch) Morgage loan on same property—Act No–32890914603 and I am paying regular installments of the same morgage loan since last 1 year till date.

On 2nd May 2014, I requested Chinchwad branch home loan dept to close home loan account by taking due ammount from me if by rules it is possible to close it. I also informed them that this home loan account is connected to Morgage loan account on same property. They enquired with their higher authority and confirmed me that this loan can be closed by rule and original documents can be returned back to you after closing loan. They said to me that morgage loan has nothing to do with basic home loan account closure.

On their(SBI Chinchwad home loans dept) instructions I transferred 3,83729 Rs and closed home loan and got NOC for the same loan. They also guided me to Shankarsheth Road Pune branch to collect original documents. I followed their instructions and collected my original documents on 2nd May 2014– very same day of closure.

4 days before after I informed RACPC Wakdewadi Branch, I realized that SBI Chinchwad branch has closed my Basic Home loan account by unlawful manner. Branch manager also agreed that closing home loan account is not allowed as per bank policy. He agreed that it is human error and can not be reversed. He also requested me to return original documents.

Because of SBI Chinchwad branch mistake now I am not eligible to apply for new loan as extension of morgage and on top of this I am forced to close my morgage loan account as well by SBI and RBI rule.
I requested them to correct mistake by branch and reverse my closed home loan account and return my paid ammount—Rs. 3,83,729
I also told them that—-I am not in a position to close morgage loan account. I will continue paying installments as I have paid this till date. Also notified them–I am ready to return original documents to bank in a hassle free way.

I have verbally assured them that I will not remorgage my property in unlawful way.

They are not ready to co operate and just repeatedly telling me to submit original documents.

Please advise me about my further stand about matter.

Dr. Pradeep Khedkar
9372403668/9326942061

Kindly advise me about

Reply

615 Credexpert May 24, 2014 at 12:22 pm

Dear Pradeep,

Do you have any written communication from the bank where they have mentioned that the closure of your home loan account will not affect your mortgage loan account?

If yes, then you can present the same to the bank and ask them not to close your mortgage loan account. And still if the bank officials do not agree for the same you can raise the issue with the Banking Ombudsman.

The link for lodging online complaint with Banking Ombudsman is https://secweb.rbi.org.in/BO/precompltindex.htm

You can apply for Banking Ombudsman only if:
• The bank has rejected your written complaint or
• You have not received any reply within a period of one month after the bank has received the application or
• You are not satisfied by the reply given by the bank.

Also with regards to submitting your property papers, since this is a Loan against property your property papers need to be mortgaged with the bank.

Regards,
Credexpert
http://www.credexpert.in

Reply

616 Manish Chauhan May 29, 2014 at 10:42 am

I am not very much aware on what can be done in this matter, but I can connect to a SBI agent whom I know, he might be able to guy you ! , let me know if I should !

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617 Suparna Gnaguly May 23, 2014 at 4:36 pm

Hello… I have made a transaction of Rs.45000/-using my icici net banking . Soon after the transfer I realized the payee represents some fraudulent group. I requested payee’s bank (Axis) to ‘stop’ this credit. Axis told NEFT is irreversible , so they freeze the amount. It happened in March-2014. I have placed my application to ‘icici’ requesting recall of this transfer, but they did not recall saying ‘NEFT’ was done by me , so no penetration or fraudulent act was taken place. My transferred money is lying with Axis bank account and Axis is saying they may release the fund if receives ‘recall’ request from ICICI.

Please guide me about.

Reply

618 Manish Chauhan May 29, 2014 at 10:35 am

Actually bank is right here . Because you did the transfer, there is no fraud as such and NEFT cant be stopped like this .

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619 Moin Haidar July 4, 2014 at 4:46 pm

Hi, I have citibank a/c in Hyderabad. I live in Chandiarh. Recently I used Axis bank ATM to withdraw 50,000 having 5 transaction of 10,000. Unfortunately each transaction happened twice and 100000 amount debited from the a/c.
After 2 months of investigation, citibank says transactions were valid and we can not help anymore.
Can I complain to Chandigarh Ombudsman or it should be Hyderabad one?

Reply

620 Manish Chauhan July 4, 2014 at 7:09 pm

It has to be Chandigarh Ombudsman where the incident happened !

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621 bhiru July 18, 2014 at 9:02 pm

what should the public do if some dalal take loan in others name without the knowledge of that person? these dalal people with the help of bank staff take maximum kcc loan in others name illegally which are fake loan….the documents given for these loans are fake and the manager knows everything. If someone try to protest there illegal act than that person is brutally tortured with the help of police force. therefore no one is daring to protest against their ill act… they already take away morethan THREE CRORE Rupees from the Bank… what should we do to stop their illegal act???? Please suggest and give the main complain id of UNITED BANK OF INDIA… you will be highly apreciated

Reply

622 Credexpert July 21, 2014 at 5:50 pm

Dear Mr.Bhiru,

This appears to be a case of identity theft. You may try and approach the Banking Ombudsman for recourse on this.

Regards,
Credexpert

Reply

623 Manish Chauhan September 21, 2014 at 1:25 pm

Have you filed a Police complaint on this ?

Reply

624 mahesh katarmal August 4, 2014 at 7:58 pm

i, Mr. Mahesh Katarmal, Partner Of M/S. RAVI AUTO SERVICES, is a Dealer Of Bharat Petroleum Corp Ltd. We have our office at 271, Dr.Annie Besant Road, Opp. Ceat Building, Worli,Mumbai-400030 We are in the business of selling Petrol and Diesel to the Motorist and Truckers through 3 petrol pumps in Maharashtra:

Dear Sir I Have To Address You As Under,

We would like to bring to your kind attention that we are valued customer of HDFC Bank since the last 10 years. We both have enjoyed a very good relationship with no untoward incident having occurred at both our ends.

We Are Preferred Customer Since Long Years. We Are Carrying On Business Of Selling Petrol, Diesel And CNG As Authorized Dealers Of Bharat Petroleum Corporation Ltd. As Per the tie up between Our Corporation Bharat Petroleum And hdfc Bank, we have been instructed to Open An Account With HDFC. Also The Credit Card Swiping Machine installed at the outlet is of your bank only. We Are Swiping high Amount Of Transaction In LAST 10 YEARS through hdfc swiping machine. More over I like to inform you that apart from this account I am having more than 25 to 28 Relation with hdfc bank in terms of Car loans, Insurance ,Saving Accounts, Credit Card, Fixed Deposits, Mutual Funds, and many other current and saving Bank Accounts. In The Regular Course Of Our Business We Collect The Cash From Our Cash Customer And Regularly Depositing the same In Your Bank. We Are Depositing Cash In Same Home Branch Account Even then Your Bank Is Charging Us A Cash Deposit Home Branch Charges. As an explanation in this context, we would like to inform you that we have a high selling Petrol Pump at National Highway No.4, and we have cash transactions to the tune of Rs. 15/- Lac per day and this money is being deposited to your Vashi Branch situated at Sector 7. Our Customer ID 20104196 is in the name of Ravi Auto Services. We cater to all trucks plying from JNPT to Gujarat, Delhi, Rajasthan and other big states therefore our cash sales is large. This money too is deposited in Vashi Branch and then transferred to our OD account at Prabhadevi Branch for onward payment to BPCL and other parties.

Initially there was no cash transactions charges levied on us. However, we were charged Rs.1,42,015-/ in the year 2010, which was reversed after we took up the matter with senior officers from your Bank. Again, in Aug-2012, we were charged Rs. 1,10,713.90 as cash deposit charges for cash deposited in your Vashi Branch for the period 2nd Aug 2012 To 13 Oct 2012. I Immediately Met Your Concerned Officer Mr. Nishant Shah (R M ) And Also Addressed A Letter to him. The entire Amount was Credited back into our account within two months of our complaint date.
The Total amount is Rs.7,94,420.00 (SEVEN LACH NIGHTY FOUR THAUSAND FOUR HUNDRED TWENTY ) Debited in our Account

I hope you understand that this causes us lot of harassment to as we have to again & again request and follow up to your officials for reversal of these charges.

Hoping And Anticipating A Favourable Answer At Your End.

Yours Truly,

Mahesh Katarmal

Reply

625 Manish Chauhan September 20, 2014 at 6:24 pm

Thanks for sharing it !

Reply

626 sachin August 5, 2014 at 11:50 am

Hello Manish,

I am a IT Engineer, from Pune , Maharashtra. 4 years down of the line, I have brought Home Loan from LIC HFL. and recently (3 month before), again brought Top-Up loan on the same property from LICHFL.

But every time ,I had very bad experience with LICHFL. So I want to transfer my loan to some other bank. Is it possible ?

In LICHFL agreement, they mention that for pre-closer need to pay 2% extra.

Last year I get to know that , Supreme Court made amendment that pre-closer fees should not taken from borrower.

Please suggest me .

Thanks, sachin

Reply

627 Credexpert August 6, 2014 at 11:53 am

Dear Mr. Sachin,

It is possible to transfer your loan keeping in mind the various charges that you will have to pay. Consider the transfer fee and the difference in interest rates and only then take a decision based on whether it is advantageous to you or not.

Also, does your home loan have floating interest rate? If yes, pre-closure fees are not applicable on home loans with floating interest rate. However if it is fixed interest rate, these charges are applicable and therefore you should take these charges also into consideration.

Regards,
Credexpert

Reply

628 Manish Chauhan September 20, 2014 at 6:23 pm

Its only for BANKS and not NBFC (like LICHL) ..

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629 vijaykumar August 19, 2014 at 10:38 pm

Pl take the action against the collection agency of ICICI bank calling the member of relative members which is not connected with them and giving that threshing that he will come to home will inform with my wife what is the connection with her? I am file the case it is rape case and threatening that he will snatch the property of others and I will bring the 4 peoples these are word used and abusive languages. Pl take the immediate action about details are stated below
I am mumbai
To,

Mr. K. Roy/Mr. P. Bhobe
General Manager – Head Credit Cards & Personal Loans

First of all i would like to inform all the members that i m grateful, that i came to know
that such kind of site exists. I m happy to know that.Now I would like to share my problem
with all of my dear members,

I was working with top most Company Mumbai that is Voltec Insutruments pvt limited and was
having Rs22000 salary per month, I have taken a credit card from your bank which is not
required for me it is due to DSL department of yours forced to take the credit card and as I
never come to you volutanry to your bank to take the card
During my illness and father I spent all money and also swipe out my card in the meanwhile
my organization is closed the sum of the money is held in the organization of voltec still it
under court case you can visit the place also the address are with you.
During the working period I was regular paid EMI and my credit cards payment.

We were living in fathers house it is not belonging to you and after my father sudden death
and registered in the name grandson and grand daughter of my sister
The need to vacat the place as per their rule of the society
. Now we are homeless and living on a rental basis Paying the amount after six months or
yearly
In recession I lost my job and my age is 56yrs now I m doing the consolation on
pharmaceuticals on commissions basis get the some amount Rs 5000 or 7000/= it is small
company make the payment after 90 to 120 until the project is successful.
I was running through some credit cad and due to no cash inflow i was not able to pay the
money to ICICI bank.
Once i received a call from there department having the phone number 022-61988370/022-61988375
which was a threatening call and then told that he will bring the four people and want meet
my wife and other members as card is in my name what is relation he has with my wife If
something happens to her then I will compliant as rape case and never the disclosed the name
of person also DSL COLLLECTION AGENCY DETAILS
I told him we will meet him one place and will discuss that guy very much interested to meet
my wife then I have take the action
This guy called my son just now completed the Post graduation he started the career just two
months in working one firm threatening him who has given the authority to collection agency
to call to my son to call. they misbehaved with son Admin staff of team leader , asking them
to call him from him busy class. They also demand to fire him from him services

If call comes to him the same letter to forwarded to Police station and legal department
whatever is there it should be with me not to others. As issued thecard to me that time DSL
never the call different person for this.

Note the .As this card is lost in the which is informed to ICICI bank no proper is action
taken the lodge of compliant copy is with me that can produced.

.
They also called me to my relatative place and abused very bad language and threaten to
capture their property.
.
Now what should i do ? Help me out in it. As, now i won’t pay them a single penny but i want
to fight against them.help me out with the further proceedings…

Due to my age I lost the job in the year 2009 that time my company is closed and father was
hosiptalised because of collection agency person of ICIC BANK threatened taken Rs 25,000/=
from my father without my knowledge still ID card photo copy is with me. That time on wards
conditions was worst in the year January 2009 and subsequent he expired in the year Nov
2011 because of collection agency lot of money is spent on hospitalation you are responsible
for it.

I described the matter to you Pl give the details of that DSL ADDRESS, PERSON NAME TO take
the action against them.
As card provided by ICICI bank collection agency is authority to your organization not to me
and other member of family.
I will the settle the amount when family will be stablised or make settle the amount of Rs
5000/= after 3 months in installment basis

I will make suicide note will be given to advocate the expenses will be borne by the ICICI
BANK and collection agency department

Thanks and Regards

Vijay kumar.D

Reply

630 Manish Chauhan September 20, 2014 at 5:17 pm

Thanks for sharing that with all of us

Reply

631 LORRAINE KANDULNA August 22, 2014 at 9:25 pm

Hi MY NAME IS LORRAINE KANDULNA
this is to Inform RBI that ICICI BANK from New Delhi has been harassing me on a regular basis

day and night calling my number on 9832226097, and they are threatening that we will enter your

house and we will take away everything whatever you have in your house. This is Jeffery D’cruze

Loan not mine. Every day calls are been coming from this number 011-45969629, and 011-

408949215, and also it was told to me that we will send the Police to your house and get you

arrested. As per the RTI law no BANK CAN HARASS A 3rd party and ICICI Bank has been doing

this every day. I have a small daughter and am a single parent, i haven’t taken the loan from

them then why are they calling me and threatening me. This person who ever she is has been using

profanity and also says that I know you have a small daughter so if you want her to be in front of

your eyes then pay us back the loan if not your daughter will be kidnapped. Why am i been

harassed, does ICICI bank New Delhi want an FIR to be logged against them for ill-legal

practices? Please since i know that ICICI BANK is registered through you and also you are the

Ombudsman people i thought of letting you know this. If this is not stopped then i will be forced

to go to the Police and to the court to logged a complaint against the bank. So please let them

know that not to harassed me every day because I am recording each and every call of them.

Reply

632 ICICI Bank Care September 3, 2014 at 6:22 pm

Dear Ms. Kandulna,

We are sorry to hear about your experience. We have made a note of your contact number. Our official will get in touch with you shortly and assist.

Regards,
ICICI Bank Customer Service Team

Reply

633 Manish Chauhan September 20, 2014 at 5:04 pm

File a complain with RBI

Reply

634 Credexpert August 23, 2014 at 10:49 am

Dear Lorraine,

Please approach or contact the bank directly to put on record that you have not taken a loan from from. Also, for the repayment calls from the third party, lodge a complaint directly to the banking Ombudsman.

Regards,
Credexpert

Reply

635 SOMENDRA NARAYAN GHOSH September 9, 2014 at 2:38 pm

SBI, Parnasree Palli Branch, Kolkata encashed my LIC money back policy’s amount of Rs 12,500/- in May 2011. At that time, my home loan money was due to the bank and my LIC policy was with the SBI, Parnasree as a security document. I have cleared my home loan dues in June 2011. But the money collected from LIC has not credited in my either account i.e. neither Savings Bank A/c nor Home Loan A/c. After several visits to the bank branch when nothing was happened, I made complaint on-line to the SBI website. At last the said amount was credited in my Savings Bank A/c in April 2014.
Now, I am claiming the interest for the period May 2011 to April 2014 and the present Bank Manager is reluctant to hear anything from me. He even told my wife “to be happy with the said amount. Nothing more than that will be credited to us”. Again, I made complaint on-line in the SBI website. On 18th August, I got a call from the SBI, Parnasree asking the details of my claim and justification of the claim. The gentleman assured me to see the matter. But till today the 09th September passed, no action have been taken and I am still deprived of the interest for those period.

Reply

636 Manish Chauhan September 20, 2014 at 3:09 pm

Then why are you not filing a RTI ? Its SBI bank and RTI will really help you

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637 Jeevan September 24, 2014 at 2:57 pm

i have taken a top up loan from DHfl Bank in the year 2010 amount Rs 418000 but in 4 year only 18000 is deduted from my pricipal amount without informing me bal today is 400000 i want to register in consumer count

Reply

638 Manish Chauhan October 17, 2014 at 10:35 am

What is wrong with it ? Ask them for the account and see if things have been done as per terms and conditions or not ?

Manish

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639 Patricia October 9, 2014 at 12:35 pm

I have taken a personal loan from HDFC bank for around 1.5 lakhs. I was paying for few months but now for few months I am going through very tough financial situation. I have also lost my job now and can’t pay my EMI unless i get a job. the HDFC recovery agent is continuously calling me. I told him I lost job and will start settling as soon as I get the Job. I asked him for some time around 3 months. He is not listening and continuously calling me and threatening that he will go to my house and collect forcefully. Why are these people not understanding my problem. I want time please to settle this. Please help me what do I do in this situation. Can I complaint this in banking Ombudsman

Thanks,
Patricia

Reply

640 Credexpert October 10, 2014 at 11:25 am

Dear Patricia,

It would be advisable that you first communicate with the bank in writing, informing them about the threatening calls from the recovery agents. You also need to speak to the bank regarding your situation and how you are planning to clear your loan.

If you still continue to get the threatening calls, then you can complain to the Banking Ombudsman.

Regards,
Credexpert

Reply

641 Lalita Khanna October 10, 2014 at 4:52 pm

Indusind bank’s Misselling of Card protection plan

I have opened an Account No 159855588877 with Indusind Bank Sector-9 Panchkula Branch (HR) after opening the account I have contacted there customer care department for providing me PIN No. of my debit card & They have explained many features of there website and CPP but I asked them that i am not interested in the card protection plan. there after two day I have received a SMS on my mobile regarding debit of Rs1399/- from my account on A/c of CPP whereas I have never requested & not filled any form or told any INDUSIND Bank personnel to avail the facility.It is clear fraud where the amount Rs.1399/- has been deducted without consent.In this regard I have contacted the customer care department once again regarding debiting the amount from my A/c without any my request or any confirmation from my side & requesting them for cancellation of above plan which the bank has opted at it’s own as per my cancellation Reference no. 24251507 dated 20th-sept-2014 .Now even after more than 15 days my payment has not been refunded .

The branch executives are not replying correctly.They say I have to call customer care.Now INDUSIND bank officials are in no mood to help me get my money back. I am in helpless situation & harass with there poor services

They know how to cheat the people. Every day same answers are coming from CPP deptt.answers are …..
“please wait for seven working day it will direct credit to you’re a/c.

Reply

642 Manish Chauhan October 16, 2014 at 4:23 pm

I think you should complain to RBI on this

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643 Nav singh October 14, 2014 at 8:34 pm

Gud evng sir,

Sir i have taken 3.5 lakh loan for setting up some buissness in january 2013 and was regularly paying the EMI at the rate of 8600 p/m but in the month of july and september i could not remitt the EMI and recieved harrassing calls from manager.I personally met and discussed with manager and assured him for payment on 1st october 2014. instead the manager deducted 22k from the account of second guaranter.

Now kindly let me know

1-I being unemployed and the buisness still immature i m not able to pay 8600 EMI.

2-Can the bank deduct from the account of second guaranter living in flood effected kashmir.

3-The loan was sanctioned with precondition of insurance and etc.

Can the EMI be reschedule and reduced.

I will be very thankfull to you for ur suggestions.
thanks

Reply

644 Credexpert October 15, 2014 at 12:05 pm

Dear Sir,

It would be advisable that you communicate with the bank in writing, regarding the deduction from the second guarantors account. You also need to check the Loan agreement terms and conditions related to the guarantor regarding deduction from his account.

You need to speak to the bank regarding your situation and that you would like to restructure the loan.

Both restructuring and late payments of your EMI will be reflected in your credit report and will impact your credit score which will influence your future loan applications. We would suggest that you get this sorted out at the earliest.

Regards,
Credexpert

Reply

645 Anu October 21, 2014 at 3:49 am

Certain Bank harassing for payment of credit card/ loan outstanding which never belonged to me. When I raised with BO, bank has falsely informed them the numbers do not belong to their recovery agents.

Reply

646 Manish Chauhan November 5, 2014 at 3:28 pm

Then better talk to Police on this and put a harrasement case

Reply

647 Shweta October 22, 2014 at 12:52 am

Dear Sir,

I hold a sbi credit card. On 27th June 2014 there were two transactions on my card 29,000 each total of about 58,000 at Target, Candad. My credit card was blocked by the bank itself on suspicion of a fraud. I called them within 3 hours and confirmed that I did not make those transactions. I was asked to send them filled dispute forms which i did email to chargeback@sbicard.com and Nodalofficer@sbicard.com. I also filed a police complaint with NYPD since I am in USA now. Later I was asked to send the picture of credit card and my passport. I did that too.
I have never been to Canada ever in my life and have never done these transactions. They gave me a temporary reversal of the credit for one month after that they have again debited it from my card account. Now they are adding interest on it every month. When I call them they say the case is still under investigation but none of their customer care executive seem to know much about it. Since I am still in USA I wonder what next can be done.
Please help.

Reply

648 Credexpert October 22, 2014 at 4:16 pm

Dear Shweta,

With reference to the fraudulent complaint lodged earlier, ask the bank for a permanent reversal of the amount.

Also, since there had been a fraudulent transaction earlier it can reoccur again in future, it would be advisable to close this card as soon as you get the reversal.

Regards,
Credexpert

Reply

649 Manish Chauhan November 5, 2014 at 3:23 pm

I think once you are back in India only then you can get more updates on this

Reply

650 bhupendra parekh October 30, 2014 at 5:26 pm

DEAR SIR

I WANT TO OPEN C.A. ACCOUNT IN BANK OF INDIA MUMBAI I HAVE ONLY ONE DOCUMENT IN THE COMPANY NAME IT IS VAT NO ACCOUNT IS PROP. NAME OTHER DOCUMENTS ARE UNDER

1 ADHAR CARD
2 PAN CARD
3 RATION CARD

4 VAT COPY

BUT BANK IS DENIED TO OPEN ACCOUNT ASK ME FOR OTHER PROOF OF COMPANY NAME WHICH IS NOT LIABLE FOR ME KINDLY TELL ME WHAT TO DO FOR OPEN ACCOUNT OR I CLOSE MY BUSINESS

Reply

651 Manish Chauhan November 5, 2014 at 12:23 pm

Unless you have all the documents, you cant open the account.

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652 Nagendrababu November 20, 2014 at 11:43 am

Dear Sir,

I am using ICICI bank account. I did online money transaction to my friend account from my account. Later i realized that by mistake i have transferred money to unknown person account. I have given complaint in my HomeBranch ICICI bank , they said that , the unknown person account is also belongs to same bank and amount is already credited and withdrawn by unknown person . They sent a mail request to that person but he is not given replay to the bank.Bank guys are saying that if that person give response to their mail only they can refund my money back.From 2 months he is not responding to bank emails.Bank guys are also not responding correctly with my compliant . so my questions are
1.how can i get my money back?
2. what should i do now?
3. will BO or SEBI helps to me?
4. can i give complaint in Police Station?

please suggest me.

Reply

653 Manish Chauhan November 21, 2014 at 10:03 am

Sadly its your mistake and bank cant do anything about it . If you transfer Rs 100 crores to someone account, and the other person uses it, then will bank refund you Rs 100 crores ?

I dont think by any logic, banks are at fault here. Sad , but true !

Manish

Reply

654 Nagendrababu November 21, 2014 at 11:11 am

Manish,
is there any way to get my money back from that person?

Reply

655 Manish Chauhan November 21, 2014 at 11:16 am

Nagendra

Theoritically YES , you can check with bank on the details of that person, phone and email , address . Contact that person, ask your money back and if you are lucky , he will give it back to you. But practically , imagine that person says that he has used that money and cant give it back or simply wont give it back because it was his own money . You gave it to him because you took money from him long back and now you are not saying truth .

Even if you go to police, and you say it was your mistake to transfer the money , how will you prove that it was a mistake ? my simple point is , if this is a very very big amount, you should pursue it, else the amount of energy you will put in this will be higher than the amount worth itself .

I hope you are getting my point . I know that you are right here. But its one of the mistakes you did, for which you will have to suffer and there is very less you can do about it !

Manish

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656 Nagendrababu November 21, 2014 at 11:53 am

sorry for disturbing you Manish,

when i have given complaint about this issue in Bank, bank guys said that they freezes that person account.But now i called to that person he is saying that his account is working and he is using it daily.Moreover he is saying that i will not send money back to you with rashly.
so my question is ,
why bank guys are said to me that they have freezes his account?

Reply

657 Manish Chauhan November 21, 2014 at 12:10 pm

Only they can tell what is meant by “freezing” . I think either they are saying LIE to you or they have just disabled his account for futher credits from your account ,which means practically nothing has changed for the person who got it .

I researched on this topic in last 30 min and here are two things I got to know

1. Bank Credits happen solely on the basis of account number as per RBI rules. If name is incorrect or IFSC code is wrong, but account number is right, still the transfer can happen and its perfectly right on bank part/.

2. If accidently we send money to wrong account (because we mentioned wrong account number) , we will NOT GET IT BACK , unless the beneficiary gives it back himself . Banks cant do anything about it and there is no recourse practically !

Manish

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658 Piyush Bhateja November 20, 2014 at 6:36 pm

It is really sorry to inform you that Reserve Bank of India is printing notes with mistakes. It is unbelievable.We are having two notes of 10 Rupees.

In one with serial number 67T 223992 written at the right top corner , there is no mention of the number at the left lower corner. Instead number is mentioned on the left top corner that too wrong number 67T 263992.

In other ten rupees note with serial number 68D 753679 written at the left lower corner, number is wrongly written at right upper corner as 68D 7536 9(7 is missing).

On one hand we are taking strict measures to check fake currency and on the other hand we are making blunders.

Should we expect these mistakes from RBI where thousands of employees are working under the Governor of RBI.

Should we bring this to the notice of leading newspapers.

Reply

659 Manish Chauhan November 21, 2014 at 10:01 am

It might happen that the one you have itself is Fake?

Reply

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