POSTED BY September 26, 2012 9:50 am COMMENTS (2)ON
I raised a request for getting a DD for the credit balance in the credit card account in Standard Chartered Bank. The DD was issued from Bangalore branch and not payable at par. I deposited the DD into HDFC Bank and they charged me ~100 Rs/- for outstation charges. Standard Chartered could easily have issued me a DD that was payable at any branch in Delhi but they did not. I think that is a mistake at their end and they should pay me the processing charges. But the phone banking is not registering any complaints against this because they say that it does not fit into any criteria of complaints they are entitiled to register. Senior Manager in Phone banking services also accepts the mistake and agree to take it as a feedback but denies registering a complaint against it. What to do and whom to approach regarding this. The amount is not much but the mistake is not mine.