Change in product feature of HDFC Dropline OverDraft

POSTED BY ON December 17, 2013 3:55 pm COMMENTS (4)

I had taken a HDFC Loan against Property – Dropline Overdraft facility wherein the sanctioned OD got reduced equally over a period of 10 years on a monthly basis. This was about 17 months ago. the biggest feature of this was use as much OD as required without any minimum requirements .Recently the bank has made a big change citing base II norms and wants to enforce minimum usage of 30% of sanctioned limit. Failure to do so would mean levy of a commitment charge of 0.1% of unused limit. The bank has given a limited period option for customers to downsize limit. so that they are able to use min 30% of limit. What I want from you is in your opinion the bank is legally right in changing the agreement terms unilaterally ?

Secondly will we be legally right in demanding refund of processing fees and other charges pro rata to downsizing. The bank says as per sanction letter terms no refund is possible. But then as per the same sanction letter how can they introduce new significant clauses which alter the scheme itself ?

4 replies on this article “Change in product feature of HDFC Dropline OverDraft”

  1. ashalanshu says:

    Dear Bharat, if you are not using full facility or very rarely and as per proposed T&C, the facility ‘ll be a burden for you, I w’d ask you to switch to some other bank.



    1. says:

      I have now represented to the bank and also registered a complaint with BO office.

      Let us see. Of course the last solution will be to exit the facility with the bank .

  2. says:

    Yes but the hidden T&C is changing the very structure of the facility. Within 17 months my utilisation rate is also not very high. Can they be on the right side ? In my opinion they are are misleading

  3. ashalanshu says:

    Dear Bharat, if you read the T&C, it’s clearly written there that in case of any change in basic T&C of the loan agreement, Bank ‘ll inform you in advance. HDFC is doing the same. Now it’s upto you to fight it out.

    My personal take – as you have already used the service for 17 months, you can not demand processing fee back.



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