Hello all,
I had subscribed for Tikona’s broadband services in October 2013 for six months i.e. up to April 2014. As the service was not up to the mark I did not bother renewing it but to my surprise Tikona renewed my connection and sent me a bill of Rs. 4436/- for a further 6 month period which I haven’t paid.
Today I got a call from an associate of a lawyer R K Gupta who told me a case has been filed against me in Delhi and that I will have to pay the amount or appear in court in Delhi on Monday. I presume he’s working as a clerk as no cases can be heard unless the other party has been giving summons. I told him to send me my contract where it states that I have signed up for an auto renew feature. Still haven’t got a reply there. Thereafter I went on their site and found this gem:
“These terms and conditions are governed by and to be interpreted in accordance with laws of India, without regard to the choice or conflicts of law provisions of any jurisdiction. You agree, in the event of any dispute arising in relation to these terms and conditions or any dispute arising in relation to the web site whether in contract or tort or otherwise, to submit to the jurisdiction of the courts located at Mumbai, India for the resolution of all such disputes.”
After that I got a call from Akash from customer care asking me to pay and then he told me my connection was disconnected on the 10th of June, 2014 and that to get a NO DUES certificate all I was required to do was pay Rs. 1,830/- and that will be that. Well in my naivete I went ahead and paid it and then I was told that I will have to pay the full amount as this doesn’t discharge me of my liabilities. I wish I hadn’t been stupid in believing that but now I know better.
This is also stated in their email: “Please note that the Modem provided by Tikona and installed in your premises is a wireless transmitter imported by the company under a license issued by WPC wing, Department of Telecom, Government of India. Possession of such equipment, under your ostensible charge, is prohibited under THE INDIAN WIRELESS TELEGRAPHY ACT 1933 ACT XVII OF 1933.”
SO, basically they’ve given all Tikona subscribers equipment which is prohibited by the Government? Would love to have an explanation about that too.
Tikona is obviously a company out to defraud people and threaten them about cases being filed. If you or any of your friends want to apply for a Tikona connection then please don’t. Standing under a falling piano would be more fun than handling Tikona’s irregular connection and their inept customer service.
Please tell me what I should do or not do now? Any help would be much appreciated.