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Query regarding health insurance policy in loan with HDFC

Hi ! I’m SAMAR

my cousin had taken a loan from HDFC.

now after few months they have sent a health policy of HDFC ERGO saying you have to & sent a 8700 premium health suraksha product for three years , Their agent claimed to include his parents in this but initially they received health card for 1 person that is the proposer .

I ask is it mandatory to take health product when loan is there?

can they avoid this situation ?

Did agent do wrong to not keep his word ?

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