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Issuance of online term plan(iProtect)

I have applied for online term policy from ICICI – iProtect on 27th Sep 2010. But, till now the policy has not been issued. I tried to contact the local branch office and also get in touch with ICICI customer care center to know the policy status. I also wrote a mail to ICICI customer care. I got reply to my first mail stating that they will revert back to me shortly but no further reply. Pls let me know what to do in such circumstances.

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