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Health Insurance claim rejection by Star Health Insurance Company

My wife have a few lumps on her back and she had been advised by doctor to get these removed.

we hold a Star Health policy – family floater for four years. Since it would be a day care procedure the hospital people have applied for a pre authorization from STAR.

The same has been disapproved and they have said they shall not be paying us money even for reimbursement.

Are they correct in refusing the money.

Then which insurance companies would cover such OPD/Day care procedures?

Please advise

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