I just received an sms stating Txn of Rs.14874.8 made on 16-Nov at VZWRLSS*PREPAID PYMNT. But I have not made the txn and hence I have hot listed the card.
I am trying to raise a dispute complaint with the bank and I am calling them repeatedly and I get an automated message “Our customer Service representative will attend to you shortly.”
I have waited for 15min on one occasion and 20 min on another occasion but still i could not reach them.
I feel it is the handiwork of some insiders in KOTAK.
Should I register a police complaint for this?
Please help