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POSTED BY ON November 16, 2012 7:30 pm COMMENTS (5)
I just received an sms stating Txn of Rs.14874.8 made on 16-Nov at VZWRLSS*PREPAID PYMNT. But I have not made the txn and hence I have hot listed the card.
I am trying to raise a dispute complaint with the bank and I am calling them repeatedly and I get an automated message “Our customer Service representative will attend to you shortly.”
I have waited for 15min on one occasion and 20 min on another occasion but still i could not reach them.
I feel it is the handiwork of some insiders in KOTAK.
Should I register a police complaint for this?
Please help
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Dear Arvind,
We trust our officials have already reverted to you on the status of the dispute and the time frame for resolution basis the dispute form received.
Assuring you of our best services at all times.
Thanks and Regards,
Kotak Support Team.
I was able to talk to telephone representatives at Kotak and they said they have received 21 complaints so far. They told me to send them a transaction dispute form. I am worried if a police complaint would be necessary?
Yes, this is something new which is going on .. I am trying to find things on my side. As of now you can just follow up with Kotak Bank !
No, I just received the sms at 6pm and I have the card with me physically.
I have not transacted on any non secure websites
Wait .. This is a known issue of fraud . and happens with many people . See this link http://localhost/jagoforum2/fraud-on-kotak-credit-card/5056/
Also , Did you give your credit card to anyone ? Did you use it on some website which was not secure !
This is an important point, please share with us !