Hi,
My home loan with IDBI got closed after complete payment. I got a call to collect the documents from bank. But I was shocked to see that the original documents given by me and the documents returned by IDBI bank do not match. Bank has not returned many documents like 7/12 Extract, Development agreement, Power of Attorney, N.A order, Search & Title report and most importantly Sanctioned Plan copy.
I argued, but was told that it is the process which is followed and agreed to return only “Sanctioned Plan copy”, which will be returned later.
I raised query with customer care and they are going to look into it.I do not understand that how come bank can keep any documents when I have closed the loan. Can anyone guide in this?
Thanks,
Amol