POSTED BY November 15, 2012 10:24 am COMMENTS (2)ON
My home loan with IDBI got closed after complete payment. I got a call to collect the documents from bank. But I was shocked to see that the original documents given by me and the documents returned by IDBI bank do not match. Bank has not returned many documents like 7/12 Extract, Development agreement, Power of Attorney, N.A order, Search & Title report and most importantly Sanctioned Plan copy.
I argued, but was told that it is the process which is followed and agreed to return only “Sanctioned Plan copy”, which will be returned later.
I raised query with customer care and they are going to look into it.I do not understand that how come bank can keep any documents when I have closed the loan. Can anyone guide in this?
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2 replies on this article “All Home Loan documents not returned by the bank”
Thanks Manish for the reply. Good information to take this forward.
Yes, this seems to be very odd thing . Bank should return everything . I just suspect if they have lost few things ! ..
The good part with IDBI is that they are covered under RTI act , so now you can formally get a written reply from them on this issue .