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What is Liability of bank if they lost original property documents ?

Indiabulls Home-loan Dept is unable to trace original share certificate post foreclosure of loan & No written communication on status of document is provided as on date even after repeated emails and customercare/ branch officials telecoms since past 10 days.

Please inform steps to be taken to pressurize or penalize the bank/liability of bank after foreclosure/ step to file complaint in consumer-court/time-limit/costs involved/ repercussions of losing original share certificate/related financial loss, if any.

Regards, Mitali

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