It was Momemnts of Truth for all of us (My Parent & Myself) when my parent opens a saving bank account in the erstwhile Axis Bank (i.e. UTI bank) at Arambagh branch.Being away from home, internet banking is the fastest way to provide financial support(e-transfer of money) to my parent. My parent goes to nearest Axis Bank ATM branch at Champadanga. This was Moments of Magic for all of us.
Unfortunately those Moments of Truth turned into Moments of Misery by the following unfair practices by this branch.
1) My parent went to Axis bank Arambagh branch for opening a FD account of 100000 Rupees. Then Axis bank Arambagh branch opened a FD account of 70000 Rupees and remaining 30000 Rupees bank invested in ULIP policy MET SMART PLUS on my Mother’s name.. Please note that anual premium of this policy is 30000 rupees. We came to know this unfair practice after receiving the Policy document from Metlife Company. Then i conviced my parent to continue the policy. And i’m still paying the premium for this policy. This is the beginning of the Moments Of Misery with the Axis Bank Arambagh branch. We thought this mistake as one time and didn’t raise any concern.
2) On maturity of the amount Arambagh Axis Bank informed my parent over the phone. So,my parent decided to deposit matured amount again in FD and expressed their demand to Axisbank Arambagh branch. This time two persons(Pratap Pramanik & Bablu Garai) from Axisbank Arambagh branch came to our house. Then my parent explained the first incident (i.e. unknowlingly making Metlife Policy) repeatedly and requested these two persoons that we want this matured amount to be put in fixed deposit account. Contrary to my parent’s conviction these persons made a ULIP policy(Flexi Fortune 5 Pay) of 99900 rupees on my Mother’s name.Again we came to know very late after receiving policy document about this unfair practice by Axisbank Arambagh branch. Unfortunately free lookup period is over. So far we have received following answers
- There is a value of this table (sitting on the desk at Arambagh branch Axis bank )(Translation of the reply in bengali “EI TABLE EKTA DAAM AACHE“). You will get back the money.
- Wait for 3 months, we are looking into the issue.
- Wait for 1 month ,we are looking into the issue.
- Wait for 2 week , we are looking into the issue.
- I’ll check with my manager and get back to you. Person never gets back.
- Amount will be credited to your account tomorrow(being end of the month). Please check your account tomorrow.
- You are not the only customer to suffer this kind of problem.
- I’ll give the interest from my pocket.
and list goes on. We were given false promises of returning money every time we had confronted the Axis Bank Personnel. Why do we have to go through the same misery (Previously Metlife & now MaxNewYork ) again?
It seems my parent is being punished for trusting the Axis Bank Personnel and illiterate in English.
I have registered compliant in Axis Bank website in 1st level & 2nd level but nothing has been materialize.
Please help me to fight agianst this greedy companies.
Please pardon me if this question has been posted in wrong section.