Dear Sir,
I like to draw your valuable attention toward Mental Trauma I am suffering from due to
unimaginable behavior by your bank.
I had a card with Standard Chartered bank Card No. 5546 XXXX XXXX 4102 with INr 23,000 credit limit. I
stopped using that card from DECEMBER 2009, at that time my outstanding was about INR 15,000.
I was unable to pay my dues due lack of income as I was pursuing studies.
Now, since last 2 months I am contacting Standard Chartered bank in order to clear my dues in mutually
acceptable terms. After several follow ups last month on 30th September
Ahmedabad branch of Standard Chartered offered me a deal and asked me to pay INR 30,000 (instead of INR 15,000 I
actually used) in order to provide me a “NO DUE CERTIFICAFE”. As they called me at about 1 pm
on a working day and I was in the office, thus it was not poosble for me to arrange the fund
on the same day by 6pm. I requested them to give me extension, and they refused to provide even
one day extension.
Now, in middle of Present month (October) I called again and spoke with the same
branch, which told me that now in order to get the same NO DUE CERTIFICATE, I have to pay INR
38,786 by 31st October 2012, so I should arrange money and call them.
I called them on 25th October MORNING (Thurseday)and told them that I want to pay INR 38,786 now
so how to proceed. The branch told me that they will be calling me by the afternoon and will be
providing me with another card number toward which I have to make the payment, as my card
number has been changed.
I did not receive any call from them and on the same day till 6 pm I tried to call them more
than 20 times, AND till Tuesday I have tried to contact them many time without any success.
I contacted SCB head office and then got a call from Ahmedabad branch agin on Tuesday, when he told me that now not even INR 38,786 the amount he committed earlier but I have to pay INR 66,000 instead.
My experience with Standard Chartered is horrible and is the worst of its kind in my life so far.
This bank is ran buy a bunch of thieves and fraudstars who are here to just rob common people of India.
Its Director “Sandeep Das” and Private Banking Service-Head “Madhura Das Gupta Sinha” is so unsestivive to their own customer that inspite of repeatitive mail from my side mentioning the issue and appealing for help, they did not even bother to respond.
I also appeal to concerned authority from Govt./RBI to look into the unethical practices Standard Chartered is doing and kick them out of our country.
I also appeal to my fellow countrymen, please think twice before using any product of Standard Chartered, as bad days may come to anyone’s life any time and Standard Chartred with its cruel intension will be always looking for an opportunity for “sucking your blood”.
Looking forward to hear from you soon.
Regards,
Deb