Recently I lost my wallet and mobile phone in train. It had my driving licence, ATM Card and cash. Good thing I had already scanned my DL but I had no other choice for ATM Card. I asked a nearby person for his phone and deactivated my card. I wrote an application about issuing new ATM Card and went SBI Bank along with FIR.
They told me that the new card will take about 14 days to come. Since I had no phone I could not even do online transactions. Finally after 12 days I again arrived at bank to change my mobile no. for online transaction at this time the same person told me that my application for issuing a new card has been rejected and he doesnt know why is this happening. He told me to come back after the week end so he can check it again. I gave him my mobile no. change form and left. Next week he again sang the same song, thereby I called customer care regarding the problem and they stated that my debit card is still active. I again went to the bank to check the status the man told me it has been deactivated. At that I point I didn’t knew what was happening to my account. What kind of scam I was being pulled in.
Finally he asked me what kind of card did you had? I told him a VISA Silver Card. At this point he told me that was the fault he was trying to deactivate the maestro card and therefore the system was not accepting the application. I had already been 25 days running this mess. In the mean time he didnt even changed my mobile no. After 18 days my new card arrived with password. I tried to use it but it wasnt working. He told me to come back the next day.
Finally he sent me to a new person who was supposed to unlock my new card as it was a replacement. So for 50 days I had to stay with the support of my friends even though I have a good sum of money in my account. Just wanted to share this experience and could you kindly tell me what is the time taken to issue a new ATM card?