About 7 years ago, I took a personal loan from Centurion Bank, and paid first 18 EMIs regularly. Cheque of 19th EMI returned unpaid. On inquiry, I noticed that Rs 1500 was got deducted as yearly account maintenance charges as my account with Centurion Bank was a Prepaid account. Due to deduction of Rs 1500, funds in the account got short and EMI cheque was returned unpaid. Earlier, I was never informed about the account being a prepaid one. I immediately closed the account in writing and informed the manager to not to send EMI cheque in this account further, and with mutual verbal agreement I paid further EMIs in cash mode to collection agencies. But, in parallel, EMIs cheques were also floated without my knowledge.
After paying about 20 EMIs in cash mode, but regularly, I foreclosed the loan in May 2009, and HDFC Bank (Centurion Bank merged with HDFC Bank) also waived all penal charges at the time of loan closure.
Recently, I applied for a personal loan from HDFC. My CIBIL Transunion score is 780, and track record of all ongoing loans (Home loan, PL, Car loan) is absolutely clean, but system denied my application on the basis of internal feedback in the records of earlier Centurion bank loan. All virtual irregularities fed into HDFC Bank system reflects negative feedback, and credit managers are helpless despite knowing real facts.
Are there any ways to convince HDFC Bank in this instant issue, or this is END of my relations with HDFC Bank ??