I Ronak S Patel having policy of Orientalinsurance Company Ltd Happy family floater policy with included my two children and wife Since 10/1/2012 to 9/1/2013 and renewal continue for next year for duration 10/1/2013 to 9/1/2014 and at present Policy renewal for duration of 10/1/2014 to 9/1/2015.
On date 23/12/2013,My son hospitalized for operation of phimosis posthitis and as per guidance of my agent,i intimated this matter with fill up intimation form at Oriental insurance company Bharuch office and claim raised on 31/12/2013 with necessary documents with guidance of my agent.
But on 11th Jan-2014,my agent suddenly saying that oriental insurance company reject my claim with reason that my policy is not completed two years period. This matter not inform me my agent at time of policy taken and not even at time of my son hospitalization. I suffered my claim amount Rs.10191.20.As per my Agent information that If I want to surrender my policy for Period duration of 10/1/2014 to 9/1/2015, oriental insurance company Ltd , return my this year premium amount (for 10/1/2014 to 9/1/2015).So I Email company Customer service department on 7/1/2014 but till date no reply received from Oriental insurance company Customer service department.
Please guide me.for receiving my claim or this year premium receiving back.
I waiting your reply. So,I Requesting you for passing to my claim or return my amount Rs.7629.00 with surrender my Policy No 171900/48/2014/3202 duration 10/1/2014 to 9/1/2015.I waiting for your reply what ever possible.
I will waiting for your reply with Email.