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How are claims settlement ratios calculated ?

We are planning to opt for term insurance policies, but since disability and accident riders are very important, need to decide if we should go for a single term insurance policy that contains these riders, or if we should opt for separate policies. Anyway, in our research we came across this accidental policy article, and we are wondering how claim settlement ratios are calculated – https://www.jagoinvestor.com/2011/12/accidental-insurance-policies-in-india.html

Can someone help? Thank you!

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