Hi,
I seek guidance on the peculiar position i find myself due to wickedness of SCB Cards. Below is the time-line of events as they unfolded:
1: I took SCB Card in ~2008 and have been a vivid(25K+) user of the same till end of 2011
2: I have opted for eMail statements but i observed that those statements were infrequesnt in terms of deluvery to my mail-box post around fag-end of 2011
3: I called their customer care and inform about the same. i missed my payment due dates a few times in th mean time. they applied some charges due to that. some of those charges got reversed and some did not by i made my overall outstanding payment and thought its not a good idea using SCB card when they are not notifying me and applying charges (Financial +interest)
4: I got a call from SCB in begining of 2012 due to my inactive status on the card they promised that they would be punctual in the quest of sending me the statements timely and requested me to start using again
5: I had affinity towards their card and started using it again. However after a few months they again started skipping their statements and i skipped my payments as well.
6: a few months later (Aug’2012) they vcalled me up and ask for the payment which included ~7K of financial and interest charges. this time i refused to pay the amount and asked them reversal of the interest and financial charges. for last ~10 months we are talking in circles (Customer Car > nodak officer > collection agents (local) > Collection agents (org)) with no respite. Finally they offered me SETTLEMENT on my card (Not the full and final closure)
7: Now as we all understand that setllement would come as a negative event on my CIBIL score and thus affect me adversely. i never had credit (money) related problem and the only reason why i thought i should not paid the money with interst and inaice charges was because I believed (which i still do) that it was banks’ fault that I skipped my payments and they should not charge me for that. Now they have increased the charges to ~100% of initial transaction amount. I am fed up with talking to thse folks (~10 months of consistent follow-ups aith outstanding amount being increased every month is like a horror story for any one)
8: please advise what next step could i take on this. is there a way that i can get justice on this and SCB folks understand that exploitaition of customers (Now they have start addressing me as defaulters) is certainly not a good biz practise ethically and LEGALLY.
Look forward to the advices.
Regards,
Abhishek