I had a few debts on my SBI credit card.

After a while the bank recovery department called and asked for settlement. This was a verbal agreement for paying 15,000 Rs in 3 installments. I paid the 1st 2 installments, and for paying the 3rd installment I demanded the letter from that person. He started avoiding the calls.

I then called up the sbi card department and they said that the settlement is void as the letter has to be generated before the payments. Moreover I was told that the person has conned other defaulters in the same manner and is now no longer working with SBI. I did not pay the 3rd installment as i felt cheated and a string of negotiations stared over the phone.

I have tried to reason out with the officials but to no avail. Now it has been nearly 3 yrs . Everytime the recovery department call, I explain my case and then there is no call back.

I happen to check my CIBIL record and now the outstanding is showing as 48,000 against this account. It also shows as loan WRITTEN-OFF. I called SBI card again and wrote to them explaining the case.

They are now demanding that I pay Rs39,000 in 3 installments and they will give me a  CIBIL clearance letter.

I have received a letter from them about this but no where does it mention that they will make the CIBIL status as CLEARED .

I just wanted to ask :

1. If there is any provision that by giving 39,000 in 3 installments will make the status as cleared

2. whether I can pursue a case against SBI for having promised me for settlement and then going back on their word?

Please advice.

-Ameya