Tikona Broadband asking to pay extra amount even when I paid the bill

POSTED BY Hemanth ON April 10, 2014 11:45 am COMMENTS (14)

Hi All,

My question is not related to Personal Finance, but still please share your views.

I used to have a Tikona broadband internet connection. Few months back, I asked to terminate the connection and I have paid all the dues and I got a mail from them that the connection is terminated and the outstanding due is Rs. 0.

1 week back I got a mail from them that there was an outstanding amount of Rs.1500, which is shock for me. So, I replied them, why I got such bill as I have already closed all the dues. I didn’t get any reply yet.

Today, I got a call from a lady, saying that she was a lawyer, that a case has come to her from Tikona to file against me. She asked me to pay the Rs.1500 or else a case will be filed on me. I said that I have paid all the dues and I have the mail also with me . She is no way listening and telling that if I don’t pay Rs.1500, a case will be filed against me and I have to appear at the Delhi court.

Please help. What I have to do.

Any once has faced such situations yet and how you deal with them.Β Are these real calls ?? My friends are telling that she is from Tikona only, just blackmailing me as if she was a lawyer.

Regards,

Hemanth.

14 replies on this article “Tikona Broadband asking to pay extra amount even when I paid the bill”

  1. Tikona Care says:

    Dear Mr. Chandra,

    Greetings from Tikona.

    With regards to our conversation on April 14, 2014, we confirm there are no dues pending on your account and no refund is applicable. We have also stopped the bill reminder calls.

    For any further issues/queries, you can contact us on our toll free number 1-800-209-4276 or you can reach us at forum.tikona.in

    Regards,
    Tikona Care

    1. Hemanth Chandra says:

      Hi,

      I have asked you to send a mail saying there are no dues and there was no case filed against me in any court.

      But, I didn’t get it yet. Please send it ASAP.

      Regards,
      Hemanth.

    2. Hemanth Chandra says:

      As I have already asked, I didn’t get any mail confirming that there is no case filed against me in any court in India. Please send it ASAP.

      Regards,
      Hemanth.

  2. Tikona Care says:

    Dear Hemanth,

    Greetings from Tikona.

    Please be assured that your concern listed Apr 10, 2014 has been noted and our team is working on addressing the same.

    Regards,
    Tikona Care

  3. Tikona Care says:

    Dear Hemanth,

    Greetings from Tikona.

    We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKAP0879 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on tikonacare@tikona.in

    Regards,
    Tikona Care

    1. Hemanth Chandra says:

      Hi,

      I have sent a mail with all the details. Waiting for your reply.

      Regards,
      Hemanth.

  4. Raja says:

    I was harassed in a similar manner by Tata Docomo and they even sent me notice to appear before Lok Adalat. I was confident that I had paid all my dues as I had proper email communication regarding the termination date of my connection and bill payment confirmation for the billing cycle in which the connection was terminated. I did the following,

    1. Wrote email to Tata Docomo customer care asking them for payment record against my account
    2. Confirmed from the payment record that I had indeed paid my bills as per my termination date. Anything they charge after that is not my problem. It is their billing issue.
    3. Escalated the issue to appealette authority of Tata Docomo. Usually you will find appealette authorities numbers no the telecom providers website itself. Explained the issue, sent proof of emails and bill payments. Threatened to complain to TRAI if they further harassed me and didnt take back the case.
    4. After few days I got a call from their manager apologising for the mistake and they confirmed that they will take back the case. I demanded acknowledgement of the same in writing or email. They emailed me saying that there is nothing due from my side
    5. Case closed

    In short, don’t worry if you have adequate proof. Call their bluff and ask the lady to file case and send you the case number. Also inform her that you are recording the call and may use it in case you file a counter case against Tikona for harassment. Simultaneously begin your email correspondence with Tikona area manager to close the issue.

    1. Hemanth Chandra says:

      Thank you Raja for your reply.

      2 days back, I wrote a mail to them that I have paid all the bills and asked them why I am getting such calls, also I said that I will file a case if I still get such mails, calls.

      I got an automated mail saying that there is no due from my end and the connection is terminated. πŸ™‚

      As you said, I will try to contact their senior management and will get the case closed (if they have filed any).

      Regards,
      Hemanth.

  5. vijay says:

    You actually need two things to establish your case –
    1) Reference number corresponding to the request you made for closing that connection.
    2) The email or letter that stated all dues are clear and that the account is now closed.

    If you have the last 2-3 bills and payment confirmations, that will be helpful too. Next time the “lawyer” callers, tell him/her you are filling a counter complaint for unnecessary harassment. Get his full name, contact information, designation, and any employee id. Specify that you need that information for your legal documents.

    Tell them you are also recording all your telephonic conversations (you’ll find plenty apps to do that) and compiling it as requested by your own lawyer.

    If you are clean, they’ll soon stopping calling.

    1. Hemanth Chandra says:

      Thank you Vijay for the suggestions.

      I wish surely follow the suggestions of yours.

      Regards,
      Hemanth.

  6. ashalanshu says:

    Dear Hemanth, on a simple note, whenever you get next call from that so called lady lawyer, tell politely to file the case. No company is silly enough to file a case and incur charges way beyond the amount to recover from the disputed bills. πŸ™‚

    In your case, you already have documentary evidence in the form of zero dues e-mail, hence you need not to worry.

    Thanks

    Ashal

    1. Hemanth Chandra says:

      Thank you Ashal for the reply.

  7. curiousraj says:

    Hi Hemanth,

    Before replying to your question I would like to share my story with you. 3 years back I had availed annual subscription of Reader’s Digest Magazine. So every month with the book I used to get some envelopes with some questionnaire and some book catalogs. I was supposed to order book as per my choice to continue participating in lucky draw. I opted for some books. Books were delivered very soon. After delivery of books they used to ask payment by cheques. Later I observed that they were sending those books also which I never marked in catalogs.
    Moreover on expiry of one year they sent a letter by post to me that if I don’t want to continue subscription then reply the same. I did not replied and they kept on sending Readers Digest Books for next year as well without payment. So in this way around Rs. 1000-1500 were due on me.
    Then started sending letters to me for payment. I did not bother about them. Then they started sending letters to me with mention that my address would be provided to recovery team. But I did not bother. And then they stop sending any letter to me.

    Now come to your story if you have full and final bill with zero amount from them, you need to get worried at all.

    I have some experience of fighting a legal case with Insurance company for my Stolen car and I never had to appear in court. My Lawyer used to go.

    Why are you scared if you have proofs. You have very strong evidence in form of bill in your email inbox so no need to worry. Ask them to not call you and write to you if they have any concern.
    Keep only written communication with them. Even if they send legal notice to you case is in your favour.

    1. Hemanth Chandra says:

      Dear Curiosraj,

      Thanks for the reply. I think it is new trick from companies to get excess money from customers.

      You made me fell more confident on this issue.

      Regards,
      Hemanth.

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