Split AC wires eaten by Rats – Installation issue by Voltas person – Who will pay for it ?

POSTED BY dhiman1966 ON May 4, 2014 4:20 pm COMMENTS (3)

just need advise…We got Split AC from voltas in july 2013.The units were installed by VOLTAS authorized dealers.Now this season when AC showed some problem,we booked complaint with voltas.The engineer now is telling that wires of AC motor are cut by rats.

There are now not repairing  it or changing,saying it is not covered in warranty.The workman who installed AC on wall left hole and since fan unit is installed at Terrace,rat might have come through pipe and entered in AC unit.

What I have told them is that unit and ac was installed by Voltas authorized mechanic and it was their duty to close the hole.. …this is due to bad workmanship damage. How can a customer be held responsible for no fault of theirs… any suggestions and advise ..Ac still in warranty period… thanks

3 replies on this article “Split AC wires eaten by Rats – Installation issue by Voltas person – Who will pay for it ?”

  1. srinivas says:

    It is their mistake ,company have to pay for new wires,I can say this as I faced the same problem and repaired it

    1. Thanks for your comment srinivas

  2. ashalanshu says:

    Dear Dhiman, keeping machine RAT free is your responsibility not Voltas. So the stand taken by Company is correct. In case you want to fight it out, please file a case in consumer court for the defficiency in service at the time of installation by Voltas people. It’s your only option.

    Thanks

    Ashal

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