POSTED BY December 26, 2013 10:48 pm COMMENTS (15)ON
I need your guidance on continuing my HDFC Click2Protect policy. I purchased my policy on 28th Oct still not received hard copy of policy document.
The documents sent by HDFC via BSA courier never received to me. But HDFC says its delivered on 1st Nov.
I registered a complain with them stating that I have not received the documents, they said I need to provide written declaration for doc not received.
I again contacted them and instinct that I never received the doc, so the customer care lady said that no need to submit the declaration and we will initiate doc resend request.
After 15 days ie today, I again contacted to check the status, they said that I have to submit the declaration again.
I am frustrated with them now and dont want to continue with HDFC.
Please suggest what should I do now. I have a option of going to consumer care.