Online Recharge Fraud

POSTED BY Mukul Rao ON March 20, 2012 1:38 pm COMMENTS (2)

I recharged a BSNL mobile no. 9467993436 using on 10/12/2011 with Rs. 69 wide
Transaction ID : 44534077
Order ID : R86474010c11
using SBI netbanking.

The amount got deducted from my savings account but dont get the mobile no rechaged.
I tried to contact but no direct no. is available on site. Then I mailed the via the contact option available on their site. Later I escalated the matter via mailing.
But till date after 3 months no response from their side.

Please help me to take the issue to consumer forum.
Please help me with the way-out to consumer forum.

Will be highly thankful to you.

Thanking you a lot.
Mukul Rao

2 replies on this article “Online Recharge Fraud”

  1. Vinay S Shastry says:

    Not directly relevant to the topic, but relevant nonetheless.

    It’s because of incidents like these that it’s better to use a Visa/MasterCard Credit Card for online transactions than netbanking. They have charge-back feature. You can ask your bank to do a “chargeback” (reverse the transaction) if the merchant doesn’t provide a proper resolution in case of a failed transaction.
    A phone call and one letter to the credit card provider with all the relevant documentation, communication with the merchant is usually sufficient to process a chargeback.

    It also helps to use the official website of your mobile provider to recharge than a third party site to ensure legitimacy.

    You should also ask yourself if it’s worth the time and effort you are spending to recover 69 rupees. I know, principles, but practicality matters too.

  2. Dear Mukul Rao, please locate the Consumer forum in your city & file a written complaint to it either yourself or with the help of some one else.



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