Not getting required info from CIBIL

POSTED BY Mandar Kulkarni ON April 9, 2013 10:18 am COMMENTS (6)

Hello Guys,

My brother applied for CIBIL report with CIBIL TransUnion Score. Then he got message:

Dear Sir,

We refer to your request to purchase your CIBIL TransUnion Score.

In this regard, we would like to inform you that we have processed your CIBIL Report request.  However, we regret our inability to generate a score on your report due to the following reasons:

. Account information not available
. Your report has only enquires and account information not available
. The last date reported or date closed in your report is older than 24 months for all accounts
. Consumer is an ‘Authorized’ user for all the accounts in the report


My brother has 3 months old Maxgain Home Loan then how can CIBIL says that ‘ Account information not available ‘

He enquired to Bajaj Finance for purchasing new computer on installments, But they told him that his score is below 700 and CIBIL is telling that they dont have score report. 

What should he do? Please help.

Thank you!


6 replies on this article “Not getting required info from CIBIL”

  1. Dear Mandar, as your brother is already having a home loan, please ask him to contact the same bank for providing a credit card if he is interested in. By sensible use of credit card + home loan, he can create a good credit history for himself over the next 18-24 months.



    1. Mandar Kulkarni says:

      Thank you Ashal for your suggestion. I will tell him.

  2. Dear Mandar, your score or your brother’s score?



    1. Mandar Kulkarni says:

      Dear Ashal,
      Of course my brothers score πŸ™‚ My typo…


  3. Credexpert says:

    Dear Mr. Kulkarni,

    A credit score of β€œNA” or β€œ0” is generated either when you do not have any credit activity in the last couple of years or you have all add-on credit cards and have no credit exposure.
    Since your brother is an Authorized user (in which case he is not liable for any repayments) and all the date reported/ closed in his report are more than 24 months old, there is no credit score generated.

    About the SBI Max gain Home loan account, as this loan has payment history of less than 6 months, CIBIL will not be able to generate any credit report or score based on 3 months credit history. We would request you to apply for a fresh credit report and score for your brother.

    Alternatively, under the Credit Information Companies (Regulation) Act 2005, as a consumer you are entitled to ask the lending institution a copy of the credit report basis which they evaluated your credit worthiness. Do ask Bajaj Finance for the copy of the credit report.


    1. Mandar Kulkarni says:

      Oh I see. I now understand why my credit score is not available. Thank you Credexpert for the valuable information.

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