Hi,

On 3rd of October 2014, I scheduled a NEFT transfer of Rs. 30,000 from my ICICI Bank Account to Standard Chartered Bank Account with transfer date as 6th of October 2014.

On 6th October at 06:42 Morning my ICICI bank account got debited of 30,000 + NEFT charges. I kept on checking Standard Chartered Account internet banking but money did not get transferred.

Then at 19:00 hours I called ICICI Phone Banking raised my concern. To my surprise I came to know from executive that it is bakrid holiday today in ICICI Bank so money could not be transferred. I kept on asking why it was debited as today is no NEFT holiday, to which she had no reply.

http://www.yourmoney.co.in/neft-holidays-in-2014.htm

She transferred my call to her supervisor. Supervisor told me that it is RBI holiday because of which transaction was not done. Then I visited RBI website (http://www.rbi.org.in/scripts/holidaymatrixdisplay.aspx) and selected Regional office as Hyderabad (as suggested by him) then I found Bakrid in the list of holidays. Now I asked him why amount was debited from my account if there was RBI holiday. To which he too did not had any answer.

Now I request to all JagoInvestor Forum users to please let me know answers of following questions:

1. Who is at fault in my case? RBI or ICICI or Both

2. Does RBI follows 2 lists combined for NEFT Transfer (NEFT Holidays as well as Regional Office Holidays)

3. What action can be taken against bank for this irresponsible behaviour.

Thanks