Did you come across many errors and mistakes while checking your CIBIL report status? Are you wondering how to clear yourself out of CIBIL defaulter list? In this article you will see what can be done to correct your CIBIL report. Firstly let’s understand the type of errors that can be on your CIBIL report. Before that, the first thing you need to do , apply for your CIBIL Credit Report Online
1. Error in your CIBIL Credit Report Account Details
Banks keep on updating CIBIL about your credit behaviour on monthly basis. So, at the time of entering some data, it might happen that some human error happens. Even though these are human mistakes, still they are responsible and correctly blamed for a lot of complaints. Let me give you an example – Suppose your outstanding credit was Rs 2,000, but accidentally it was entered as Rs 20,000. Similarly, there can be various things which can get wrong:-
- Account/ Loan Type
- Account Status
- Ownership Type
- Date of Last Payment
- Date Opened
- Date Closed
- Sanctioned Amount/ High Credit
- Current Balance
- Amount Overdue
- DPD/ Asset Classification
Remember that each of these little things are very important and different banks can have different criteria and weightage on a particular thing. So getting each thing right is very important for your future loans. Make sure you have them corrected.
2. Mistakes in your Basic details like Name , Address , Date of Birth
There can be at times mistakes in basic details like Name, address, Date of Birth etc… For Example, in my CIBIL report, my name “Manish Chauhan”, can be misspelt as “Manish Chavan” (like all the people in Pune do when they write my name). So if name is misspelt as “Manish Chavan” and tomorrow some real “Manish Chavan” runs away after taking Rs 50, 00,000 home loans, with help of human error, there are chances that this impacts me. Don’t take it lightly incase your name or any other detail is incorrect. The full list of details is as follows
- Name
- Date of Birth
- Gender
- Income Tax ID
- Passport Number
- Voter’s ID
- Telephone Numbers
- Address
- State
- PIN
3. Something Does not Belong to you or Has Duplicate Entry
At times you will see things which do not belong to you, it comes into the category of “human error” or actually it might be on your name, just that you are not aware of it, this might happen if your documents are misused by some other person. This happens and has happened with lot of people. So take this seriously. Note that you might not see a recent update in your CIBIL report if you have applied for a CIBIL report within 45 days of a transaction. It takes time to update it in CIBIL report.
How to Correct your CIBIL report
Cibil has an online redressal mechanism for handling/correcting the mistakes in CIBIL Credit Report , which is called “Dispute Resolution“ .
Step 1 : Fill up a Dispute Resolution form
The first step is to fill up this CIBIL Online Dispute Resolution Form. Make sure you put all the information correctly. There is something called as CONTROL NUMBER which you will find in your CIR report, you have put fill this control number in this dispute form along with other details. You will also have to give them the exact mistake and the correct information. The Control Number is a unique 9-digit number found on the top right hand side of your CIBIL Credit Information Report and is generated every time a credit report is generated. Once you submit the form, you will be given a Dispute ID which you can use for future references. This Dispute id will also be emailed to you. The dispute resolution form looks like this
Step 2 : CIBIL communicated to Loan Provider to confirm Detail
Once you raise a Dispute request, CIBIL first tries to see if it can verify and rectify the details on its own but incase its unable to do so (which will be the case most of the times) it will then forward your dispute request to the loan provider (the bank which issued you credit card, home loan, car loan etc). Once the loan provider confirms that there is an error it will provide CIBIL with corrected data. CIBIL then updates the data and informs you as appropriate. Always remember, it is the duty of CIBIL to help you resolve your request.
Please remember that CIBIL does not make changes to any information on its own. It is only a custodian of information received from credit institutions. CIBIL is permitted to make changes to your credit information only when it is confirmed by the relevant loan provider(s). You will receive an email notification informing of the results for the dispute requested. It takes approximately 30 days to resolve a dispute request. Once the dispute is resolved, you can see the status of your CIBIL report by applying to it all over again. A lot of people wish if they could have a CIBIL Login and Password where they can view their report whenever they want. But that won’t happen soon
I hope you have got a clear idea on what to do when there are mistakes in your CIBIL report and you want to correct them. Just follow the steps suggested and you should be able to resolve the issue and get out of CIBIL defaulter list .
Recommended Articles |
{ 52 comments… read them below or add one }
Hi
Cibil reports definitly need to be corrected as this may be a hindarance and head ache at really important times like taking home loan, personl loans at time when one is in utter need of it.
Cibil site maintains a Knowledge center on their site that explains all the terminology in the report and disputes and how to resolve them.
Only 2 individual disputes can be raised per report. More will not be allowed.
This really will be a hindrance if some one has more discrepancies.
Alternatively one has enter all his disputes in single form.
-Gopi Krishna
Gopi
Can you point , which disputes will not be resolved by them .. from what I understand .. any kind of dispute arising out of CIBIL report will be resolved .
Manish
Dear Sir,
I have not applied so far for CIBIL report and hence not able to comment on this issue.
Do you have any loan/credit card ? If not, then you will nt have a CIBIL report
Manish
Hii Manish,
Its been more than 20 days now , I still have not received any reply from them , I have also sent them a reminder but still no answer.
Kindly suggest if I should apply again online by paying again ? or keep waiting ? or if there is any contact number other then email so that i can check with them directly.
Please advice and assist.
Regards,
Guruprasad
Why dont you contact them using the details at https://www.cibil.com/contact-us
Also you can ask your doubt at https://www.cibil.com/ask-question
Manish
pretty useful one again Manish.. But im still trying to resolve that junk encrypted mail i got instead of attachment when I applied for my CIBIL score..
u got any phone number i can call up ? thanks.
Saravanan
Why dont you contact them using the details at https://www.cibil.com/contact-us
Also you can ask your doubt at https://www.cibil.com/ask-question
Manish
Hi Manish,
As always – great article with lots of useful details.
I have a comment to make about customer services provided by CIBIL. Once you have the report and found mistake – when you call their Mumbai number, the folks on the phone don’t quite understand customer’s issue nor would they walk you thru the process. In my case when I called them up – they have advised me to reach out to bank / load provider to settle the dispute.
Do you know if there is anyone else who can offer any legal advise to proceed further other than the process outlined above? I can provide you the specifics if needed but my case falls in the category of mistake(s) of the bank who is not ready to admit it and I am the one who will have to pay for it. Any pointers would be great.
Thanks,
Bharat Joshi
Bharat
Did you directly call the CIBIL without raising the online dispute ? Because CIBIL ultimately goes to BANK only to verify what you point them to .. also CIBIL relies on the banks final word only … so if your bank does not agree to the mistake , then its only between you and bank , you have to then resolve it with bank , ombudsman , RBI etc etc ..
Manish
Hi Manish
If some one doesnot need any credit does he still need to verify his CIBIL report?
Vikas
Verfication of CIBIL status should be done only if you have a loan/credit card already and want to check what is your score .
Manish
Hi,
I applied for CIBIL report in December when they went online and my credit score came as 633 which I guess is pretty bad score given the financial discipline I follow.
I noted several discrepancies like a credit card where the amount is shown as settled. My date of birth was wrong and so was the name. One of the address was wrong and 2 of the contact numbers were also incorrect.
However, the worse thing is that my report has as many as 21 credit inquiries from various credit institutions. Most of them were suspicious as they have amount of only 100 Rs. The biggest offender was ICICI which had the wrong credit card, address and 6 inquiries added in my report.
I raised the dispute and CIBIL responded that I have to take it up with the respective company. I complained to ICICI bank and they pulled in my credit report from their end. They claim that in their report, my name and DOB is showing correctly and the disputed card is not there. I have forwarded the same mail to CIBIL asking for making the change.
I am a software professional and what I believe is that CIBIL is using some archaic software to aggregate credit data. They do a search based on Name, DOB and Pan Card number. Even a partial match triggers a new record in their data-base and thus according to my estimation they must be getting at-least 30-40% disputed reports. I mean for every 100 reports being dished out, there must be at-least 30-40 having errors. This could be even more.
So right now I am following up the case with ICICI and Citi-Financial who are responsible for like 80% of the bad records in my report. Surprisingly, none of the public sector banks have ever reported any thing to CIBIL. That’s great.
I am willing to take CIBIL and the partners in crime to task this time. I am planning to approach banking ombudsman regarding the misdeeds of ICICI if the report is not cleared. And I will try and approach consumer court if CIBIL errs from their side.
As we are buying this report from them for a fee, we are their consumers and thus we should be able to take the matter to consumer court if we feel that the mistake has been made by CIBIL.
I would advise everybody to check their report once.
Rajaneesh
Thanks for sharing your experience.. I agree with you .. Almost all the banks are updating their millions of customers records and there will be some kind of automation in between to feed the data and hence the mistakes are bound to happen . But there has to be a limit and tolerance to it .
I will try to check what exactly is the mechanism of updating the records on the CIBIL side. Keep us posted on your case. . its really very informative to know about it .
Manish
Thanks Manish,
It will be great if a forum like yours find out the logic of the way CIBIL is aggregating data. In fact, the consumer dispute rate could be even higher as only those people order their report who get a snub or some kind of warning from their credit institution.
CIBIL has to learn from this. Also can you please find out if CIBIL can be taken to consumer court over incorrect data in their consumer report.
Rajneesh
Even I was talking about finding it out from CIBIL itself
. I am not sure if one can drag CIBIL in consumer court, because Banks are the real customers of CIBIL , not us .. we can get the report , but it has no accountability to us
Manish
Hi,
I have worked in a bank and from experience I would like everyone to know that for corrections in the CIBIL reports one should approach the respective banks from which they have availed various facilities (savings and / or current account, Credit cards, loans, etc.). CIBIL will never entertain the consumer directly even though you pay the fees.
Remember you pay the fees for viewing the credit score which is rated on the basis of the data submitted by the banks and financial institutions and any past data that needs rectification needs to be initiated from the bank only.
The most messy areas in CIBIL reports are
1. Credit cards (where amounts have been paid but the bank reflects as settled) and especially add-on cards.
2. When you are a guarantor to loan taken by others. So, if you provide guarantee of a person who avails any kind of loan and messes anything even for a short period, your score will be affected.
CA. Prakhar Bumb
Prakhar
Thanks for that information
hi manish
i have paid my all outstanding loans .can we improve our status in cibil ?and what will be done by me or institution that gives me a loan to possitive my report.
Ankur
What do you mean by “paid all my outstanding loan” , do you mean OUTSTANDING money from many months which you were suppose to pay off , but defaulted ? If you have done so , then you will have to wait for few weeks for the bank to update to CIBIL
Manish
Many times it has been seen that the status of loans reported in CIBIL are not updated, sometimes last reported date in some accounts are of 2005 also.
How to get rid of these type of mis-information in report?
Akash
All the info which CIBIL has is just passed by banks , so the real culprit is bank
Manish
Hi Friends,
CIBIL is nothing but an institution to legalise the arm twisting by financial institutions. Had it been impartial, it would allow representation from both the parties, i.e.: the receiver and giver of the loan. But what they do instead is just partaility. Rogue credit card issuing authorities can post any complaint and make anyone defaulter thereby maligning someone’s identity without even their knowledge. Moreover there is no burden of the financial mafia to prove anything but it is the person who’s put to defaulters list who needs to prove that he has been wrongfully vindicated, that too after knowing that from another financial shark or crocodile. Again, any financial institution can scan through your financial history without your knowledge and use that to their benefit.
If you have money, all institutions will come begging for it with only one intention, to entrap you further.
Any civil society will shun CIBIL.
Saurav
You are correct .. CIBIL is a body made by banks themselves to help each other find a consolidated data , its not a public body
Manish
Hi Manish
You have come up with a very useful article, I was actually a victim of false CIBIL data due to some mess caused by SBI credit cards. I realized about my bad credit history when I applied for a mortgage loan 2 years ago, the bank where I applied upon verification found that I had defaulted payment on credit card and which reflected in my credit history. This happened because of some wrong information entered by SBI credit card guys for a card which I closed the account itself. The SBI folks really harassed me to make the payments until I showed them the proof of my credit card bills with proof of payment post the mentioned defaulted date. My credit history is now clean but because of SBI it got maligned once. I asked them to send an apology letter for the whole mess, they never did, let me tell you SBI is one of the worst banks in India.
One way of knowing whether your CBIL data is good or bad is go and check at a electronics shop or an automobile dealer and talk to the finance department there tell them that you want to go for financing option, they will then verify and let you know your eligibility for the loan from the CIBIL data.
thanks
Rahchand
Sad to hear your case .. human mistakes and then suffering because of that , it must be really a frustrating experience. Good point from your side on how to find out your CIBIL info for free
Manish
Thanks Manish for the userful article as always.
This is going to be next big thing in finance industry
1. To correct your credit report
2. How to improve your credit score
3. How to build good credit history
Amrut
yea .. it has to be .. but the bad part is that the data is not maintained properly and common has to run around to fix it
Manish
very informative article as always. Manish, do we have any procedure for getting our CIBIL Report for free, like US. In US we can get our credit reports free once, every year. This is my data, someone else is maintaining and if they are making mistake in maintaining, I need to pay even to see my data and run behind people to fix it. uffffff
Sachin
Thats the issue in india at the moment .. India still is at so nascent stage that this CIBIL report thing has not become a standard thing …So i suspect we are still few years away from “1 free report per year” ..
Manish
Hi Manish,
thanks for the updated article. before your article regarding CIBIL score card, i have applied for my cibil report in Nov’11 on the very next day it goes online. i got the details in next 4 working days from them. while checking the report i found that my name is not spelled correct, addresss are updated where i have not lived for last 5 years and the wrost is that a personal loan was showing in my report with 86K outstanding for last 4 years. i have raised the dispute to CIBIL but first i have checked with the respective bank from where it was reported. it is due the same name and DOB. once i raised the dispute request online i got reply from them stating that the above mistakes are rectified. i will apply for the report again in Mar’11 so that i will get the report for my record with all correct detail.
Once again i want to thank you for all the good information shared by you which definitely help the people reading these articles. it is really a good site where i can get all the nice information for my future planning and correct my past mistakes.
Thanks again for this initiative.
Pawan
Good to hear that , apply it in march and let us know if things were corrected or not . We would all like to know the whole experience
Manish
Manish,
Thanks for your informative Articles.I had heard about it but never knew how to do it online.
I have now applied for My Report online,liked the application process.
It asked me around 6 questions for authentication and all were given correct options so could pass through it…:))….I guess it is very full proof as for some of the questions I had to think hard…..
Egarly waiting for the report…….
Thanks and keep up the good work..
Suhas
good to hear that .. Let us know when you score comes .
Manish
Dear Manish,
As usual it is great job done with sincerity and devotion. No amount of praise will match your devotion and dedication to create awareness to people. You can also indicate the importance of CIBIL report to people who are prospective clients for credit cards and various loans and how it would affect their prospects if they have low score.
best wishes
P Kameswara Rao
P Kameswara
Thanks for your appreciation
HI Manish,
I received my score as 830.
Looks pretty good…..:))
I have HDFC Titanium credit card aginst my name which I never used and had return to the bank but they have not updated the closure of it with CIBIL.I have taken up the issue with HDFC bank & waiting for there answer.
Also I had preclosed one of my LICHF home loan 2 months back but they have not informed the CIBIL still about it.I will need to follow up with them.
Hope this will help increase my Score…..:)))
The Article was helful and I will share the outcome of my followups with HDFC & LIC.
Thanks,
Suhas
Suhas
regarding your Bank loan closure .. it might take some time to get updated .. as per CIBIL , upto 45 days things dont get updated
Manish
Hi Manish……..
Its really a great initiative to discuss this issue.
CIBIL is of utmost importance in today’s world, where we cannot thing of a day without using credit to turn our dreams into reality.
But I feel you should have asked for some expert opinion on the process of CIBIL, ie, how it works and do’s & don’ts of CIBIL.
From few posts, it is clear that there are some wrong ideas in people’s mind about CIBIL.
I strongly suggest you request an expert in this field to explain CIBIL in details.
regards
Debajyoti
Debojyoti
Can you explain what points you want in detial ? What is not explained ?
Manish
Hi Manish,
After reading the article, i also applied for my Cibil report online. Was a real quick process, took less than 10 minutes and was done.
Exactly 4 days later got the report and i was in for a few surprises.
They had my Phone numbers incorrect (minor error). Over all score was 790
and stated that “IRREGULAR PAYMENT HISTORY MIGHT BE A RISK FACTOR TO LENDERS. TIMELY PAYMENTS IN THE
FUTURE WILL CONTRIBUTE TO AN IMPROVED SCORE.”
This is a huge shock for me as in the past 5 years since passing college and started earning, i have never missed out on any payment. 100 percent of my EMI and loans and credit card payments are made on time.
I dont know how to start getting this rectified.
One of my loans got completed this Novemeber 2011. But the report still says current balance 10,000.
Another thing i noticed is that in all three loans that i have or had, the DPD/AC for some dates shows XXX. has this caused my low score ??
Appreciate your comments to help me out in this.
Regards,
Hitesh
Hitesh
Which amount is that 10000 ? What is it for , which loan ? Regarding the comment “Low score because of irregular payments” , it can be a general comment and not specific to your case . Was there any credit card applied by you and not recieved ?
Manish
I have applied for CIBIL report on 28th Dec ,still i hv not received my report.Every time i talked to customer care they are telling it is under process.
Prabhat
Prabhat
Ask them that when the SLA is 10-15 days .. where exactly is it stuck ? This should be explained properly with exact reason why it has not reached you .
Manish
Still waiting now it is almost more than 40 days,no response every altrenate day i am calling and so far has send so many reminders
Prabhat
Report to their grevience cell now and threaten them to complaint to RBI
I have applied for CIBIL report on Jan 20 and also successfully completed online verification. I got the mail that within three business days, I should get the report. Since Jan 29, I am following up with CIBIL to get the report via email and phone call. There was no response of the mail until Feb 8, after multiple reminders. Every time I called up I was being assured that the report should be sent max by next day evening. Unfortunately, until now I have not got the report.
Can you provide some help to get the report?
Manish
Can you check with CIBIL greviance cell and also threaten them to RBI complaint
Hi Manish,
I got report within an hour once I threatened to publish the details in newspaper.
Thanks
Haha .. i told you
My Cibil Report Shows some XXX what does it mean?
Sanjay
On occasion you may see ‘XXX’ reported for your DPD on a certain account. This means that the lender has not reported that months DPD to Cibil and hence, there’s no need for worry. http://articles.economictimes.indiatimes.com/2011-02-03/personal-finance/28428706_1_lender-credit-history-loan-application-process
Manish